Park Hyatt Saigon

Park Hyatt Saigon is the epitome of luxury and elegance in Ho Chi Minh City. From the moment you step inside, you’re greeted with warm hospitality and impeccable service. The rooms are spacious, beautifully decorated, and offer all the modern amenities you’d expect from a five-star hotel. The hotel’s colonial architecture and lush gardens provide a peaceful retreat amidst the hustle of the city. Dining at their signature restaurant, Square One, is a culinary delight, with a menu that fuses Vietnamese and Western flavors. The hotel’s spa and pool area are also top-notch, perfect for unwinding. Whether you’re staying for business or leisure, Park Hyatt Saigon ensures a truly memorable experience.

Park Hyatt (PH) Saigon/HCMC is supposed to a luxurious category 5 hotel within Hyatt but it did NOT meet my expectation nor experience for a 5 star hotel.||During my 2 week stay in Vietnam, I tried several hotels that was from 4 - 5 stars and PH was the last hotel during my stay in Vietnam. Your expectations for a luxurious 5 star hotel like a well known brand like Hyatt would at least have the same accommodations as other 4-5 star hotels, especially compared to the local hotels. I admit I had high expectations due to what I had already experienced but was sadly disappointed. Here are my likes and dislikes as a Hyatt Explorist.||The likes:||- The building is very elegant and looks very luxurious with marble and French styling all around.||- Good customer service, for the most part. I was provided a welcome email asking for ETA along with some information about the hotel. After check-in we were guided to our room by the check-in person along with someone else, I'm assuming maybe a manager.||- it is very centrally located within district 1. You are walking distance to VinCom Center. It's has resturants, grocery store, and shopping. You're also a short walking distance to Ben Thanh Market.||- The gym was well equipped with dumbells, exercise machines, & treadmills.||- The bathroom was nice with a duel shower head, one being waterfall. The water pressure was nice.||The dislikes:||- outdated. For a hotel that is supposed to be luxurious, it was outdated and the rooms needed some upkeep.||- Room temperature. They keep the rooms at 22 °C/71.5 °F. It's fine during the day but at night it's freezing and you can't adjust the thermostat. You have to request someone to come up and manually adjust it for you.||- Shower water temperature fluctuates. The water would go from warm to hot sporadically. Hot water adjustment was also weird. You had to push a red button while turning the water knob.||- No free breakfast. If you wanted BF you could pay $40/person, unless you have globalist status. Not only is this price outrageous for Vietnam but other local hotels at 4 & 5 stars provide a standard hot bf for free. They are charging US prices in which other hotels automatically provide. You can get coffee and breakfast sandwiches at a local Starbucks for less.||Other hotels not only provided free breakfast buffets but also afternoon tea. Afternoon tea is a light meal consisting of pastries and sandwiches.||- The biggest negative. The Hotel staff need to understand not all guests who stay there don't speak vietnamese. You shouldn't be bad mouthing guests and expect no one will understand.||Overall, it's a nice hotel with a name backing it but you can get so much better valve for your money at other hotels at the same level. Park Hyatt is trying to portray a luxurious hotel with the high prices, and a facade of service but it couldn't even provide the same level of service other hotels provide.

Classic high quality Hyatt experience in very convenient location for tourists and business. Great pool and great breakfast. Room was large and decoration very attractive. Bar was a bit impersonal but happy hour from 5 to 8 pm was good. Excellent Vietnamese restaurant just across the road.

Disorganized when we arrived stuck in a back room for hours after a long hot bus trip, no food or drink readily avaliable rooms took ages to be distributed. Breakfasts were only soso, was a disappointment in such an expensive 5 Star Hotel. I don't recommend it.

My family and I come to Vietnam 4 times a year and we always stay at Park Hyatt for a number of nights before heading to other destinations. The staff and hotel has a warmth and vibe only found in Vietnam. Everyone is trained but they are all so genuine. Breakfast is a must especially the banh mi. My only concern is the area around the hotel..the nature strip in front of the hotel and street needs cleaning and rubbish litter maintenance. I understand it's not the fault of Park Hyatt, but I feel they have the capacity and responsibility to hire cleaners around this area each day to keep the area free of litter. If every hotel did its part around a 100m radius then Vietnam would be that much cleaner as it is already beautiful

Such a wonderful hotel, one of my favorites anywhere in the world. Always a pleasure to stay here, and over the years a consistently good experience. The staff are always seeking to please, the food and beverage outlets are always nice and the facilities are clean and well maintained.

I had my worst experience at their Square One restaurant. I together with my husband and child stayed at their suites room on Saturday 7 September. Around 4-5pm on the same day, I went down to the restaurant to ask for their support to have my child’s food ready at 6pm (that’s their opening hour and I have a 1 year old child so he needs to eat earlier). I was greeted at the front desk by a female staff who appeared to be somewhat rude and not supportive. She insisted on not taking my order and having the food ready at 6pm and her reason was they couldn’t make the food ahead and wait till 6pm to serve us as they could not assure the quality of the food would be the same. I understood but kindly asked if they could start making it at 5:45pm and by the time we arrive it will be served right away. She eventually agreed to let me order but added: “But we will not be responsible if the quality of the food cannot be maintained”. I mean Im sorry but you’re a restaurant situated in a 5-star hotel. As long as you serve me and I eat your food in YOUR restaurant, you are completely responsible for the quality of the food that you serve me. Anyways, I was very annoyed and was given a very bad first impression of this restaurant but I walked away and tried not to be bothered. Later that evening, I, together with my whole family who also stay at the hotel, came in for dinner at 6:15pm. Keep in mind I was there for a casual stay and I was wearing a casual dress with my Birkenstock sandals. We all sat down and I sat next to my child at one end of the table and I was very busy feeding my child. The same female staff who greeted me earlier was assigned to serve our table. However, she completely ignored me and did not serve me my water, and skipped me when she went around to serve bread to everyone. So yes, everyone got water and bread and when It was my turn she just walked away. I was so shocked and upset, I immediately mentioned it to her and her manager who was standing around. The manager came to me with the bread basket but offered Zero apology at that moment. I still cannot understand why and how such a high end restaurant could offer this kind of service and attitude. Okay maybe I was not wearing the fanciest dress to dine at their restaurant but if that was the reason for them to treat me differently than others, that is very disappointing and sad for such a hotel. We are all very highly educated people and it was pretty obvious we were able to afford our meal at the restaurant so I cannot understand why such discrimination is still happening here? Having worked in Hospitality industry for years, Im very sad to say your service is so far the worst I have experienced. And I will never come back or recommend you to anyone. Even if your food is top notch quality, but with this kind of service attitude and arrogance, you will lose a lot of customers because simply you had your chance to leave them with great first impression but you lost it. Not only that, I walked away with absolutely NO apology. My mom later that evening told me they apologized to her. I am sorry but what did it have to do with my mom? The customer you offended and treated poorly was me, not my mom. So yeah, you just lost me another time here! How sad! I have read all your restaurant’s Google reviews and seems like you have carried this attitude and service for a while. And the fact that none of your representatives tried to reply to people’s upset reviews and comments tells me what level your customer relations quality is at. I just really hope your upper managers can see my review and do something to save your restaurant because I am very upset and I will make sure this story is shared so people can avoid going through so much rage! If you are the manager and wonders who the female staff I mentioned was, please check your camera at the front desk from 4-5pm, Saturday 7 September 2024!

We have been blessed and have stayed at very good hotels and some not so very good. The service at the Park Hyatt Saigon is by far the best I have ever encountered. We were staying for one night when my wife had a heart issue and she had to spend 3 nights in the hospital's ICU unit. The guest services staff went out of their way to arrange her original visit to the Family Care Clinic which led to the ICU stay. As I went back and forth to the hospital, the lobby staff always asked how she was doing.

Park Hyatt Saigon is the epitome of luxury and elegance in Ho Chi Minh City. From the moment you step inside, you’re greeted with warm hospitality and impeccable service. The rooms are spacious, beautifully decorated, and offer all the modern amenities you’d expect from a five-star hotel. The hotel’s colonial architecture and lush gardens provide a peaceful retreat amidst the hustle of the city. Dining at their signature restaurant, Square One, is a culinary delight, with a menu that fuses Vietnamese and Western flavors. The hotel’s spa and pool area are also top-notch, perfect for unwinding. Whether you’re staying for business or leisure, Park Hyatt Saigon ensures a truly memorable experience.

Park Hyatt (PH) Saigon/HCMC is supposed to a luxurious category 5 hotel within Hyatt but it did NOT meet my expectation nor experience for a 5 star hotel.||During my 2 week stay in Vietnam, I tried several hotels that was from 4 - 5 stars and PH was the last hotel during my stay in Vietnam. Your expectations for a luxurious 5 star hotel like a well known brand like Hyatt would at least have the same accommodations as other 4-5 star hotels, especially compared to the local hotels. I admit I had high expectations due to what I had already experienced but was sadly disappointed. Here are my likes and dislikes as a Hyatt Explorist.||The likes:||- The building is very elegant and looks very luxurious with marble and French styling all around.||- Good customer service, for the most part. I was provided a welcome email asking for ETA along with some information about the hotel. After check-in we were guided to our room by the check-in person along with someone else, I'm assuming maybe a manager.||- it is very centrally located within district 1. You are walking distance to VinCom Center. It's has resturants, grocery store, and shopping. You're also a short walking distance to Ben Thanh Market.||- The gym was well equipped with dumbells, exercise machines, & treadmills.||- The bathroom was nice with a duel shower head, one being waterfall. The water pressure was nice.||The dislikes:||- outdated. For a hotel that is supposed to be luxurious, it was outdated and the rooms needed some upkeep.||- Room temperature. They keep the rooms at 22 °C/71.5 °F. It's fine during the day but at night it's freezing and you can't adjust the thermostat. You have to request someone to come up and manually adjust it for you.||- Shower water temperature fluctuates. The water would go from warm to hot sporadically. Hot water adjustment was also weird. You had to push a red button while turning the water knob.||- No free breakfast. If you wanted BF you could pay $40/person, unless you have globalist status. Not only is this price outrageous for Vietnam but other local hotels at 4 & 5 stars provide a standard hot bf for free. They are charging US prices in which other hotels automatically provide. You can get coffee and breakfast sandwiches at a local Starbucks for less.||Other hotels not only provided free breakfast buffets but also afternoon tea. Afternoon tea is a light meal consisting of pastries and sandwiches.||- The biggest negative. The Hotel staff need to understand not all guests who stay there don't speak vietnamese. You shouldn't be bad mouthing guests and expect no one will understand.||Overall, it's a nice hotel with a name backing it but you can get so much better valve for your money at other hotels at the same level. Park Hyatt is trying to portray a luxurious hotel with the high prices, and a facade of service but it couldn't even provide the same level of service other hotels provide.

Classic high quality Hyatt experience in very convenient location for tourists and business. Great pool and great breakfast. Room was large and decoration very attractive. Bar was a bit impersonal but happy hour from 5 to 8 pm was good. Excellent Vietnamese restaurant just across the road.

Disorganized when we arrived stuck in a back room for hours after a long hot bus trip, no food or drink readily avaliable rooms took ages to be distributed. Breakfasts were only soso, was a disappointment in such an expensive 5 Star Hotel. I don't recommend it.

My family and I come to Vietnam 4 times a year and we always stay at Park Hyatt for a number of nights before heading to other destinations. The staff and hotel has a warmth and vibe only found in Vietnam. Everyone is trained but they are all so genuine. Breakfast is a must especially the banh mi. My only concern is the area around the hotel..the nature strip in front of the hotel and street needs cleaning and rubbish litter maintenance. I understand it's not the fault of Park Hyatt, but I feel they have the capacity and responsibility to hire cleaners around this area each day to keep the area free of litter. If every hotel did its part around a 100m radius then Vietnam would be that much cleaner as it is already beautiful

Such a wonderful hotel, one of my favorites anywhere in the world. Always a pleasure to stay here, and over the years a consistently good experience. The staff are always seeking to please, the food and beverage outlets are always nice and the facilities are clean and well maintained.

I had my worst experience at their Square One restaurant. I together with my husband and child stayed at their suites room on Saturday 7 September. Around 4-5pm on the same day, I went down to the restaurant to ask for their support to have my child’s food ready at 6pm (that’s their opening hour and I have a 1 year old child so he needs to eat earlier). I was greeted at the front desk by a female staff who appeared to be somewhat rude and not supportive. She insisted on not taking my order and having the food ready at 6pm and her reason was they couldn’t make the food ahead and wait till 6pm to serve us as they could not assure the quality of the food would be the same. I understood but kindly asked if they could start making it at 5:45pm and by the time we arrive it will be served right away. She eventually agreed to let me order but added: “But we will not be responsible if the quality of the food cannot be maintained”. I mean Im sorry but you’re a restaurant situated in a 5-star hotel. As long as you serve me and I eat your food in YOUR restaurant, you are completely responsible for the quality of the food that you serve me. Anyways, I was very annoyed and was given a very bad first impression of this restaurant but I walked away and tried not to be bothered. Later that evening, I, together with my whole family who also stay at the hotel, came in for dinner at 6:15pm. Keep in mind I was there for a casual stay and I was wearing a casual dress with my Birkenstock sandals. We all sat down and I sat next to my child at one end of the table and I was very busy feeding my child. The same female staff who greeted me earlier was assigned to serve our table. However, she completely ignored me and did not serve me my water, and skipped me when she went around to serve bread to everyone. So yes, everyone got water and bread and when It was my turn she just walked away. I was so shocked and upset, I immediately mentioned it to her and her manager who was standing around. The manager came to me with the bread basket but offered Zero apology at that moment. I still cannot understand why and how such a high end restaurant could offer this kind of service and attitude. Okay maybe I was not wearing the fanciest dress to dine at their restaurant but if that was the reason for them to treat me differently than others, that is very disappointing and sad for such a hotel. We are all very highly educated people and it was pretty obvious we were able to afford our meal at the restaurant so I cannot understand why such discrimination is still happening here? Having worked in Hospitality industry for years, Im very sad to say your service is so far the worst I have experienced. And I will never come back or recommend you to anyone. Even if your food is top notch quality, but with this kind of service attitude and arrogance, you will lose a lot of customers because simply you had your chance to leave them with great first impression but you lost it. Not only that, I walked away with absolutely NO apology. My mom later that evening told me they apologized to her. I am sorry but what did it have to do with my mom? The customer you offended and treated poorly was me, not my mom. So yeah, you just lost me another time here! How sad! I have read all your restaurant’s Google reviews and seems like you have carried this attitude and service for a while. And the fact that none of your representatives tried to reply to people’s upset reviews and comments tells me what level your customer relations quality is at. I just really hope your upper managers can see my review and do something to save your restaurant because I am very upset and I will make sure this story is shared so people can avoid going through so much rage! If you are the manager and wonders who the female staff I mentioned was, please check your camera at the front desk from 4-5pm, Saturday 7 September 2024!

We have been blessed and have stayed at very good hotels and some not so very good. The service at the Park Hyatt Saigon is by far the best I have ever encountered. We were staying for one night when my wife had a heart issue and she had to spend 3 nights in the hospital's ICU unit. The guest services staff went out of their way to arrange her original visit to the Family Care Clinic which led to the ICU stay. As I went back and forth to the hospital, the lobby staff always asked how she was doing.