Palihotel San Francisco

This being my first night, I could’ve waited until I complete my stay here. But if I could help another me out there who’s wondering about booking this hotel right now, I’ll tell you. Don’t even dare. I understand that any disturbance by the hotel union workers’ strike is no one’s fault. But I booked this place relying on the hotel’s promise to put me where I could sleep. They forgot about it although I made a separate call to request and had their assurance. But it’s fine. They switched me to another room when I told them the room they originally arranged to me is directly affected by the noise. Got much tiny but as long as I can sleep, it’s fine. Found a bunch of trash under the bed. Some odd things like water bottle lid and straws.. But it’s fine. I’ll sleep on the bed not below. There are threads of hairs of Jane doe on the bed. Hmm I’m not sure if this is still fine. Housekeeping is not available now at 7pm and they wouldn’t lend me a vacuum cleaner. Okay fine. I’ll use a clean towel between so Jane Doe doesn’t touch me. Why is my nose ice cold? I now realize that the heater isn’t working and the temp is 64F. It’s almost fun at this point. Never had this kind of experience in any hotels I stayed so far. But I do not recommend it if this didn’t happened to you yet.

A good, basic hotel that does the job. Room and bathroom were small but clean and well furnished for the size. Great value and centrally located. Safe area near high-end shopping. They have a lounge area on the 2nd floor with a bar where they provided coffee in the morning. It has the potential for breakfast or happy hour type of amenity but was not provided during our stay. 3 stars b/c rooms were small and there was no service to speak of. Overall 4 due to location and value. The only real negative, which was not the hotels fault, were the striking hotel workers one block away. They protested loudly with drum beating and bull horns from 7am - 10pm daily. There may be multiple hotels with striking workers so do a little research if that would be an issue.

Me and my husband were getting married in San Francisco and stayed here for the duration of our wedding. The staff is top notch! Rachel was so helpful and accommodating, and made sure that our stay went as smoothly as possible to ease our wedding stress. The hotel allowed us to have packages delivered here which was incredibly helpful since our wedding was destination. The hotel was so cute and cozy, a perfect boutique hotel! We will come back again.

Ok, let's talk about Palihotel SF. These other reviewers are putting a nice, gentle spin on this place. I've stayed here twice in the past month and am confident I have a good assessment of the establishment. I won't be staying there or at any Palihotel again. Donny at the front desk is great though. Let's start with the location. This hotel is nestled in a dirty corner of a dirty street, surrounded by the city's expansive trash problem, and is so easy to miss that my Ubers drove past it twice during my stay. For anyone unfamiliar with cities, this hotel's location alone could make someone uncomfortable. It's a dark streetcorner that feels unfriendly at night, and I'm a big dude. I would not let my wife stay there. Next, the ambience: you can hear multiple hotel worker's strikes from almost anywhere in the building. I'm pro-labor and support the strikers, but I wish I'd known this hotel provided ample street views and sounds of the picket line before I booked it, and I wish another place had been available when I had to visit SF a second time in less than a month. I also wish I'd known (for my first stay) that they were going to put me in an ADA room with downward-angled bathroom mirrors that I couldn't use while standing (I'm 6'4"). I get the other rooms were full, but putting me in that room was like stuffing a giant clown in a tiny car. When they tried to do it AGAIN on my second stay, I had to put my foot down politely, and suddenly another room that had a King bed was available. Wild, right? Psh. More like BS. The interior paint color reminds me of my grandparent's cigarette-smoke-stained walls. That sickly, beige/tan/yellow-ish color. Not exactly welcoming, it just felt dingy and dirty. The elevator is literally a historic landmark with a plaque in the lobby, i.e. super sketchy and unreliable. I carried my luggage down 8 flights of stairs when I was checking out because I pressed the button and waited 10 minutes, it never arrived. Hard pass. No alarm clocks in the rooms. No phones to dial the front desk from rooms. Can't call the front desk from a cell since the provided number in this business listing does not work. The bathroom sink was too small for me to wash my hands without getting water on the floor. And washing my face in it? Not a chance in the Non-ADA room, there's a ledge blocking you from getting your face over the sink. It's silly. It felt like washing my hands in a drawer. HVAC? Yeah, no. No heat or A/C in either of the rooms I stayed in. And the windows wont stay open to create any kind of cross-breeze, but you *can* hold them open. Oh, and don't poop unless you plan to courtesy flush every 30 seconds because otherwise the toilet will clog and back up, and they know this is a recurring issue because when I asked the maintenance guy for a plunger he said the pipes here suck and you gotta "Flush after every bit of your deposit. Flush flush flush." Oh, crappy wifi, bad coffee, and a weak bar on the 2nd floor not worth walking into. So, the hotel sucks, but Donny the desk dude rules, and I'm not a fan of whoever it was trying to stick me in the ADA room (it was the same person both times) given I'm clearly not the right size person for that room. Although, any disabled person with any other lodging option should STAY FAR AWAY given their atrocious elevator. My work's travel booking system recommended this place and I plan on filing this review in that booking system as well. This is my least favorite hotel I've stayed in since I was living in a Budget Host Inn in Junction City, KS in my early 20s, and this place is only slightly better because there were no bugs.

Don’t let the swanky upscale furniture fool you: this place is worse than a motel. The room is dirty, genuinely the filthiest hotel room I have ever stayed at (and I have stayed at my fair share of budget Travelodge and Premier inns) it’s clear that it hasn’t been cleaned thoroughly in months. The mirror is dirty with fingerprints all over it, the shower has mould on the floor and no bodywash !! I asked the staff twice for bodywash and I still haven’t received any despite being a full day from checking in. The walls are so thin that you will hear every single step in the hallway, as well as this there is only one “vintage” elevator that is a rattle-y death trap, and is so slow that you will wait 10 minutes for an elevator going the direction you need to EVERY time (so be prepared to have to climb 8 flights of stairs!). The toilet seat is disgusting and OLD, has scratches all over it from how long it hasn’t been replaced. There is no free water bottles despite the tap water being undrinkable, you would think that at this price point the hotel would provide at least one complimentary bottle of water instead of charging 7$ for one!! The location is at the heart of San Francisco’s unhoused epidemic so be prepared to also not be safe walking alone at night in the area. On top of all of this, there has been an ongoing strike by hotel workers 500 meters from the hotel, so you WILL be woken up at 7am sharp every morning even if you wear noise cancelling headphones by loud drum noises and chants, which continue ALL DAY every day until 10pm, making it impossible to stay in the hotel room as the noise is incessant. I genuinely feel scammed by the price I paid for my stay, I wish I had trusted the other negative reviews and stayed elsewhere. Avoid!!

Same experience as Julie a week ago. Only staying one night but I’ve been endlessly frustrated since I checked in. Read on the website of their promise of room slippers, only to be informed at check-in that they’re out. I was given assurances that the room was clean, but if I really wanted, I could go to Walgreens to buy a pair. Room slippers are really important to me, but the hotel overpromised and I would have otherwise brought my own as I usually do. Walgreens also does not sell slippers. While Americans and most tourists might be okay traipsing in their room with shoes, or to walk barefoot on a carpeted room, I am not. The promises of a clean room also fell flat. There was a clump of hair on one of the shelves, and the vent on the hairdryer was thick with dust. And yes, the hotel workers’ union strike is not Palihotel’s fault and I see they provided earplugs in the bathroom. But if you are sensitive to noise - just avoid staying here altogether while the strike is ongoing. It is relentless, and goes on until 10pm. At first it is just microphones and chants but later in the evening it sounds like a full on march. The lights are motion sensor and will continually switch off throughout if they don’t detect movement. Highly inconvenient. I understand the need for saving electricity but you can’t even go 10 mins doing one activity without all the lights going out on you. The bathroom is uncomfortable and awkward - the sink is small and wedged under a shelf that you have to bend over at a strange angle just to brush your teeth or wash your face. There is also oddly a rug (in addition to a bath mat) in the bathroom. Based on the pictures on the website, I definitely feel cheated. Edit: to top it off, discovered they have no toilet for guests who aren’t able to check-in/have already checked out but collecting their luggages. It’s just inconvenience after inconvenience with Palihotel. Save your money and go elsewhere.

Booked this for a week a week ago on a business trip. Location was central but not a great corner, the restaurant was closed for “reconcepting” so no food/bar on premise aside from the mini bar, the room phones didn’t work so have to physically go downstairs to the front desk. Room was sort of clean, lots of stray hairs I. The bed and trash on the floor (maraschino cherry stems?). Housekeeping was in “off season” so rooms not cleaned often or something. Switched rooms due to extreme noise from neighboring labor strikes. Not the hotel’s fault but not ideal for a week of long meetings. New room had steel wool plugging holes, colleague rode in elevator with a mouse. My colleagues and I all switched hotels after one night, and the staff was very accommodating and friendly but they really need to work on foundational issues affecting guest comfort.

The Palihotel Sanfranciso is a charming and tastefully decorated cozy hotel. My son and I enjoyed our stay very much. It is a stones throw away from Chinatown, Powell street cable cars, shopping, restaurants, Union Square and much more! There are many modes of transportation all around to get you where you want to go.The staff are helpful and friendly. We dealt with Sean and Donny on many occasions and they were amazing. Not only did they do everything to meet our needs they went above and beyond. We were given suggestions on what to see and where to go. The Palihotel does it right! I would stay here again in a heartbeat. Lovely experience all around! Well done to all the staff and the hotel itself!

This being my first night, I could’ve waited until I complete my stay here. But if I could help another me out there who’s wondering about booking this hotel right now, I’ll tell you. Don’t even dare. I understand that any disturbance by the hotel union workers’ strike is no one’s fault. But I booked this place relying on the hotel’s promise to put me where I could sleep. They forgot about it although I made a separate call to request and had their assurance. But it’s fine. They switched me to another room when I told them the room they originally arranged to me is directly affected by the noise. Got much tiny but as long as I can sleep, it’s fine. Found a bunch of trash under the bed. Some odd things like water bottle lid and straws.. But it’s fine. I’ll sleep on the bed not below. There are threads of hairs of Jane doe on the bed. Hmm I’m not sure if this is still fine. Housekeeping is not available now at 7pm and they wouldn’t lend me a vacuum cleaner. Okay fine. I’ll use a clean towel between so Jane Doe doesn’t touch me. Why is my nose ice cold? I now realize that the heater isn’t working and the temp is 64F. It’s almost fun at this point. Never had this kind of experience in any hotels I stayed so far. But I do not recommend it if this didn’t happened to you yet.

A good, basic hotel that does the job. Room and bathroom were small but clean and well furnished for the size. Great value and centrally located. Safe area near high-end shopping. They have a lounge area on the 2nd floor with a bar where they provided coffee in the morning. It has the potential for breakfast or happy hour type of amenity but was not provided during our stay. 3 stars b/c rooms were small and there was no service to speak of. Overall 4 due to location and value. The only real negative, which was not the hotels fault, were the striking hotel workers one block away. They protested loudly with drum beating and bull horns from 7am - 10pm daily. There may be multiple hotels with striking workers so do a little research if that would be an issue.

Me and my husband were getting married in San Francisco and stayed here for the duration of our wedding. The staff is top notch! Rachel was so helpful and accommodating, and made sure that our stay went as smoothly as possible to ease our wedding stress. The hotel allowed us to have packages delivered here which was incredibly helpful since our wedding was destination. The hotel was so cute and cozy, a perfect boutique hotel! We will come back again.

Ok, let's talk about Palihotel SF. These other reviewers are putting a nice, gentle spin on this place. I've stayed here twice in the past month and am confident I have a good assessment of the establishment. I won't be staying there or at any Palihotel again. Donny at the front desk is great though. Let's start with the location. This hotel is nestled in a dirty corner of a dirty street, surrounded by the city's expansive trash problem, and is so easy to miss that my Ubers drove past it twice during my stay. For anyone unfamiliar with cities, this hotel's location alone could make someone uncomfortable. It's a dark streetcorner that feels unfriendly at night, and I'm a big dude. I would not let my wife stay there. Next, the ambience: you can hear multiple hotel worker's strikes from almost anywhere in the building. I'm pro-labor and support the strikers, but I wish I'd known this hotel provided ample street views and sounds of the picket line before I booked it, and I wish another place had been available when I had to visit SF a second time in less than a month. I also wish I'd known (for my first stay) that they were going to put me in an ADA room with downward-angled bathroom mirrors that I couldn't use while standing (I'm 6'4"). I get the other rooms were full, but putting me in that room was like stuffing a giant clown in a tiny car. When they tried to do it AGAIN on my second stay, I had to put my foot down politely, and suddenly another room that had a King bed was available. Wild, right? Psh. More like BS. The interior paint color reminds me of my grandparent's cigarette-smoke-stained walls. That sickly, beige/tan/yellow-ish color. Not exactly welcoming, it just felt dingy and dirty. The elevator is literally a historic landmark with a plaque in the lobby, i.e. super sketchy and unreliable. I carried my luggage down 8 flights of stairs when I was checking out because I pressed the button and waited 10 minutes, it never arrived. Hard pass. No alarm clocks in the rooms. No phones to dial the front desk from rooms. Can't call the front desk from a cell since the provided number in this business listing does not work. The bathroom sink was too small for me to wash my hands without getting water on the floor. And washing my face in it? Not a chance in the Non-ADA room, there's a ledge blocking you from getting your face over the sink. It's silly. It felt like washing my hands in a drawer. HVAC? Yeah, no. No heat or A/C in either of the rooms I stayed in. And the windows wont stay open to create any kind of cross-breeze, but you *can* hold them open. Oh, and don't poop unless you plan to courtesy flush every 30 seconds because otherwise the toilet will clog and back up, and they know this is a recurring issue because when I asked the maintenance guy for a plunger he said the pipes here suck and you gotta "Flush after every bit of your deposit. Flush flush flush." Oh, crappy wifi, bad coffee, and a weak bar on the 2nd floor not worth walking into. So, the hotel sucks, but Donny the desk dude rules, and I'm not a fan of whoever it was trying to stick me in the ADA room (it was the same person both times) given I'm clearly not the right size person for that room. Although, any disabled person with any other lodging option should STAY FAR AWAY given their atrocious elevator. My work's travel booking system recommended this place and I plan on filing this review in that booking system as well. This is my least favorite hotel I've stayed in since I was living in a Budget Host Inn in Junction City, KS in my early 20s, and this place is only slightly better because there were no bugs.

Don’t let the swanky upscale furniture fool you: this place is worse than a motel. The room is dirty, genuinely the filthiest hotel room I have ever stayed at (and I have stayed at my fair share of budget Travelodge and Premier inns) it’s clear that it hasn’t been cleaned thoroughly in months. The mirror is dirty with fingerprints all over it, the shower has mould on the floor and no bodywash !! I asked the staff twice for bodywash and I still haven’t received any despite being a full day from checking in. The walls are so thin that you will hear every single step in the hallway, as well as this there is only one “vintage” elevator that is a rattle-y death trap, and is so slow that you will wait 10 minutes for an elevator going the direction you need to EVERY time (so be prepared to have to climb 8 flights of stairs!). The toilet seat is disgusting and OLD, has scratches all over it from how long it hasn’t been replaced. There is no free water bottles despite the tap water being undrinkable, you would think that at this price point the hotel would provide at least one complimentary bottle of water instead of charging 7$ for one!! The location is at the heart of San Francisco’s unhoused epidemic so be prepared to also not be safe walking alone at night in the area. On top of all of this, there has been an ongoing strike by hotel workers 500 meters from the hotel, so you WILL be woken up at 7am sharp every morning even if you wear noise cancelling headphones by loud drum noises and chants, which continue ALL DAY every day until 10pm, making it impossible to stay in the hotel room as the noise is incessant. I genuinely feel scammed by the price I paid for my stay, I wish I had trusted the other negative reviews and stayed elsewhere. Avoid!!

Same experience as Julie a week ago. Only staying one night but I’ve been endlessly frustrated since I checked in. Read on the website of their promise of room slippers, only to be informed at check-in that they’re out. I was given assurances that the room was clean, but if I really wanted, I could go to Walgreens to buy a pair. Room slippers are really important to me, but the hotel overpromised and I would have otherwise brought my own as I usually do. Walgreens also does not sell slippers. While Americans and most tourists might be okay traipsing in their room with shoes, or to walk barefoot on a carpeted room, I am not. The promises of a clean room also fell flat. There was a clump of hair on one of the shelves, and the vent on the hairdryer was thick with dust. And yes, the hotel workers’ union strike is not Palihotel’s fault and I see they provided earplugs in the bathroom. But if you are sensitive to noise - just avoid staying here altogether while the strike is ongoing. It is relentless, and goes on until 10pm. At first it is just microphones and chants but later in the evening it sounds like a full on march. The lights are motion sensor and will continually switch off throughout if they don’t detect movement. Highly inconvenient. I understand the need for saving electricity but you can’t even go 10 mins doing one activity without all the lights going out on you. The bathroom is uncomfortable and awkward - the sink is small and wedged under a shelf that you have to bend over at a strange angle just to brush your teeth or wash your face. There is also oddly a rug (in addition to a bath mat) in the bathroom. Based on the pictures on the website, I definitely feel cheated. Edit: to top it off, discovered they have no toilet for guests who aren’t able to check-in/have already checked out but collecting their luggages. It’s just inconvenience after inconvenience with Palihotel. Save your money and go elsewhere.

Booked this for a week a week ago on a business trip. Location was central but not a great corner, the restaurant was closed for “reconcepting” so no food/bar on premise aside from the mini bar, the room phones didn’t work so have to physically go downstairs to the front desk. Room was sort of clean, lots of stray hairs I. The bed and trash on the floor (maraschino cherry stems?). Housekeeping was in “off season” so rooms not cleaned often or something. Switched rooms due to extreme noise from neighboring labor strikes. Not the hotel’s fault but not ideal for a week of long meetings. New room had steel wool plugging holes, colleague rode in elevator with a mouse. My colleagues and I all switched hotels after one night, and the staff was very accommodating and friendly but they really need to work on foundational issues affecting guest comfort.

The Palihotel Sanfranciso is a charming and tastefully decorated cozy hotel. My son and I enjoyed our stay very much. It is a stones throw away from Chinatown, Powell street cable cars, shopping, restaurants, Union Square and much more! There are many modes of transportation all around to get you where you want to go.The staff are helpful and friendly. We dealt with Sean and Donny on many occasions and they were amazing. Not only did they do everything to meet our needs they went above and beyond. We were given suggestions on what to see and where to go. The Palihotel does it right! I would stay here again in a heartbeat. Lovely experience all around! Well done to all the staff and the hotel itself!

I stayed here with my roommates and my boyfriend during our little joint birthday vacation. We stayed from 6/17-6/21. And, let me tell you, what a wonderful experience it was, from making the reservation to check out! We were initially gonna stay only from 6/17-6/20. When we got closer to the actual day of check-in, we decided that we wanted to add on an extra day to our stay. When we called to inquire about adding an additional night, the concierge on the phone was very helpful, and thankfully was able to match our rate for the previous nights. When we checked in on 6/17, we were helped by the lovely Miss Lovely! She really lived up to her name. We arrived at the hotel very early, and they let us hold our bags in the lobby area so that we could walk around and grab a bite to eat and get something to drink. My roommate and I were just chatting with Lovely while the boys took our bags from the car to the lobby, and she's literally the funniest. Can I also just say, the location of the hotel is PHENOMENAL! There's a Boba Guys next door if you want milk tea, they have a Starbucks across the street, and a McDonalds right across the parking garage that the hotel has a partnership with. The parking garage is another big reason we wanted to stay at the Pali! They lock the garage at midnight and open again at 5AM, and you have in and out privileges (except the hours they're closed of course). We were assisted by Donny, Rachel, and Sean as well! The entire concierge staff was so wonderful, I can't really emphasize how much they really made the stay that much more enjoyable. Sean was really helpful and very sweet, he had helped me and my boyfriend with small items, and even went as far as to bring a bucket of ice to our room when he really didn't have to. The rooms are very nice and clean, which is the most important thing to me. I usually break out into hives with certain sheets and pillow cases if they aren't properly cleaned, but I did not have that issue once at the Pali. The shower was spacious, and they had large bottles of shower necessities against the wall. We had a quaint little table and two chairs in our room, as well as a TV and clothing rack! The room also has a mini fridge and a basket of snacks for sale by the hotel. I honestly could say so much more about the hotel, it was really and truly such a wonderful stay. So much so that my boyfriend and I decided to make Pali our regular hotel destination when we head up to the Bay area again. Big thank you to Sean and Lovely and Donny and Rachel again! You guys really went above and beyond for my group and I and we won't forget it any time soon.

Alright i definitely have some mixed feelings about this hotel . i attached our email to the manager below, but we have gotten no response The good - hotel was clean, decently safe and cute decor the bad - when we checked in the front desk girl told us the lay of the hotel and told us there is some "street noise " we didn't think twice because some cars and people noise isn't a big deal. to our surprise there was an all day protest with banging pots and pans and megaphones. We walked to the other side of the hotel and you couldn't hear it at all, meaning they placed us on the side with noise We got a king suite and payed extra therefore we expected better treatment. when we went to complain the front desk girl. Lovely was nice and tried to find us a different room but she couldn't. So she told us to email her manager Of course we email the manager and it's been half a month with no response. I hate to give low reviews but a reply would be nice all in all, we got NO SLEEP the entire stay and left early and sleep deprived. We would've chosen a different hotel if they told us there was a protest. but lying / stretching the truth is pretty messed up

This place was great. The room was small but well appointed. The overall design was super cute and chic. The modern furniture worked well with the old SF interiors, which still shone through. And Dyptique products in the bathroom. Great location just outside the Stockton tunnel, great access to several neighborhoods. We did Nob Hill, China Town, and Northbeach in an afternoon.

I stayed here for two nights. The wall separating each hotel room has got to be paper thin because you hear everything going on in the adjacent rooms. Their garbage truck comes and picks up trash on Tuesdays at 5 AM, and you will hear the trash for about 25 minutes. The AC units in the room wouldn't go below 76°. Basically, if you want to be able to sleep, this is not the hotel to stay at

Truly the nicest front desk (on the phone and in person) Rolando especially was so kind. First time taking my Kids to San Francisco and was a little nerve wracking. He couldn't have been lovelier, truly a representation of a hotel that takes pride.

Can I put a "do not recommend" on this any more strongly? The only reasons I'm giving it two stars instead of one are a) because Rachel and Donny at the front desk were helpful and nice , and b) because the housekeeping staff and cleanliness were excellent. There's a lovely sitting area on the second floor. Unfortunately, the sitting area, which must have been a thriving bar and restaurant at one point, is only open from 7am-10am. During that period, there's free coffee. No decaf, no muffins or bagels or anything even for purchase, and the coffee isn't changed out often enough, but it is free. During our stay, we begged the front staff to leave it open until 5pm so groups from our event could gather there, and they did. The rooms are small, as many reviewers point out, but we were prepared for that. It's supposed to be a "European-style boutique hotel", and rooms in the older European hotels are even smaller than these. Our parties were on the 7th and 8th floors, which was fine until the elevator went out. The hotel brags that this elevator is "one of the oldest Otis elevators in San Francisco". Apparently, it's also one of the fussiest. When we checked in, we asked a woman named Lovely at the front desk about reviews saying the elevator hadn't been working, but were assured those were "old reviews". I wish we'd double checked ourselves... The elevator went out just before the weekend. Rather than call the Otis repair people (apparently there is only one company doing repairs), the staff told us one of their people had done a temporary fix. Temporary indeed. It stopped working that night. So, they had a full hotel, with many elderly people because of the event, and no elevator. The actual manager of the hotel, meanwhile, was apparently away at a convention somewhere. What SHOULD have happened, the moment they found out the elevator wasn't working and wouldn't be repaired for 2-3 days, was the hire of at least one person tasked ONLY with assisting customers. Helping them navigate flights of stairs with their bags, for instance. Instead, it all depended on who was at the desk. Speaking of that, there's only one person on the desk, so if something needs to be fetched (anything from a spare razor to help with baggage, if you were lucky enough to get someone willing), the desk has to be shut down. Additionally, when they're busy, they turn the phones off, interal and external calls. The message you get is that the mailbox is full. What if someone was sick? What if someone had a heart attack? It's easy to say "Well, they'd call 911" but how on earth would they get down eight flights? The hospitality people, poor things, were great, trudging up and down the stairs for 3 days and keeping the rooms up. I want to particularly note that one of the people on the desk was, we think, very stoned during their shift. I can't say for sure, but this person forgot simple things in seconds (like "Could I have an extra towel" and then the towel is sitting next to them at the desk but they insist there are no extra towels available.) We took to hanging about the tiny lobby rather than shlep up seven or eight flights to our rooms between meetings. In the course of a few hours, we watched a female desk attendant have to leave the desk for an hour to deal with a domestic violence issue on one floor, then spend a good amount of time removing a person (not a guest) who wandered in and began fooling with the alarm system in the wall. In fact, that was only dealt with because one of our colleaues also sitting in the lobby noticed it! We were told the hotel was short-staffed "because of Covid", but honestly, I'm getting tired of that excuse. After listening to a young man tell us that his 83-year-old mother had to struggle up six or seven flights of stairs, any excuse wears thin. All in all, we would not stay here again. Ever.

We had to find a last minute hotel for two nights because of some issues with a different hotel down the street. Donny at the Palihotel has been wonderful, helpful, professional and so friendly. This hotel is a very nice hotel. Great accommodations they even serve coffee and pastries in the morning. We will come back to this hotel in the future because of Donny.

Elevator is is historical antique elevator. It doesn't go fast at all but how cool. All staff are so nice and treat dogs like royalty. The shower is so nice and I love the shampoo here. Nice thick robes and good bed linens. Even the pillows are good. Love the bar and love the location. The SECURE parking garage makes this my choice for when I come to SF.

The hotel itself was really nice. It had a cool feel, the showerhead in the bathroom was amazing ! I also thought the pillows were super comfortable. The complimentary coffee was not good lol, i recommend parking at 450 Sutter St and checking out the sandwich shop inside the parking structure! That being said, Palihotel front desk staff were not accommodating during the check in process, and honestly kind of rude, especially if you choose to book through a 3rd party website. So be prepared and read the fine print.

Beautiful hotel and great price! My heir continental breakfast includes fresh baked pastries and coffee. Much better than I expected as usually it's sugary packaged pastries!! Best description to describe our queen bedroom was quaint and very smart use of space. It's enough to put your items and very clean. The bathroom was the best part because we love the big waterfall shower head. It's a little Unusual that they don't have a door to close the shower and bathroom but it's manageable. The staff was very nice and welcoming. Gifted us sparkling water and delicious chocolate as we do not drink alcohol and cannot have gelatin. They were very sweet and accommodating our dietary restrictions. The common room where the breakfast is served is a great room to get some work done and my favorite chair to relax was the coral one pictured.

lovely litrle hotel but God help you if you leave anything in your room! I have emailed, sat on a ringing telephone line several times, and still not a word about the cherished bracelet I left in the shower of my room. this really upsets me.

The Palihotel San Francisco is an old structure, modernized to look trendy but failing in most ways. My room had malfunctioning heating which, despite repeated promises, was not fixed during my stay (see picture of the freezing temperature to illustrate my point). The rooms are cramped and mine lacked any surface to work on but I did get an uncomfortable chair by a corner to sit on so I could contemplate the life choices that brought me to that moment. In the bathroom one can look forward to stepping on a rug (?!) which gets drenched as one enjoys the low water pressure shower. Room keys get demagnetized frequently for an unknown reason, offering one an opportunity to spend time with staff and other impacted guests to solve the problem collaboratively. Water in the room was 13$ which is higher than I paid at the Four Seasons in Maui, but location, location, location?! - Two blocks from the Tenderloin! Never again.

I loved staying at this hotel. Very cute boutique hotel with great staff. Great location too. The hotel is 113 years old and has great character. The room had a nespresso maker which was awesome ! Will definitely be back !

I had read that before Palihotel took over the hotel was known to be haunted, and I see why that could be true but honestly it's an old building that makes a lot of noise at night and the sounds have the tendency to sound like typical ghost sounds. Besides all that the hotel is great, we stayeD in a two bedroom which was more than enough space, the hotel has a restaurant on the second floor which is great and convenient, in the middle of union square everytHing is walking distance, the hotel has made arrangements for parking which will run around $35 a night, the rooms are clean the staff is polite, you can go wrong, this's my second timE staying at Palihotel, and I will be back

Awesome Hotel, walking distance to everything you could want in SanFran. The staff was very helpful and friendly. The room was very comfortable and the price point was dialed in for the accommodations. The Deli next door has a killer pastrami sandwich, and there's bobba around the corner. Would stay again as Palihotel is a pedestrians dream landing pad.

The Palihotel was nothing but amazing from service to cleanliness to all around enjoyable. We took a trip for a week and decided to stay here because of the location because it's right in Union Square, but it was so much more because the mid-century modern furnishings around the hotel were so nice and the 2nd floor bar and dining area were the perfect places to take pictures. Janelle and Jennifer were working the front desk and we're both amazing. Janelle gave the best customer service and made us feel right at home, even let us know about places to tour around SF. If there's anywhere to stay it's the Palihotel!

Although the decor is cute, it is not very functional. Given the shelf covering more than half of the sink, it is almost impossible to wash your face without getting water all over the floor. There is a single rod for hanging clothes but very little space for luggage. The worst part is that they did not provide any of the extras that were advertised. We returned from a show at 9:15 Saturday and the bar was closed; however there was no sign saying so and all the lights were on. After about 10 minutes, I went down to the desk to inquire and was told that the bartender decided to close early. Sunday morning they advertise coffee and pastries from 7 am to noon. We went down at 9:00 and the restaurant and bar were empty. Cannot recommend this place for any reason.

We had a wonderful stay at the Palihotel in SF! The front desk staff was super kind and accommodating. The rooms were smaller than expected, but were stocked with everything we needed. The cozy vibes in the rooms were unbeatable, and the location was great! Would definitely stay here again!

The Palihotel San Francisco offers a good location, nice rooms, an Otis Elevator built in 1910, and an excellent front desk staff. We stayed there three nights and enjoyed our visit immensely. A major convenience is a parking structure across the street with other local amenities nearby. A liquor/convenience store next door, a CVS on the corner, and numerous restaurants nearby. The Pali does have a restaurant and bar, but they were not yet in operation. The highlight of our stay was the desk personnel. We primarily engaged with the night staff, Juan and Kate. They were the best! Knowledgeable, helpful, fun to talk to, and just downright nice people. I can't say enough about these two employees. The prices are reasonable and I recommend the Palihotel to anyone who wants a convenient, comfortable, and pleasant stay in San Francisco.

We had a lovely short stay at the Palihotel. I reserved for just one night, and wasn't looking to spend a lot since we planning on being away from the hotel most of the time. I got an outstanding rate on Expedia, so I figured I'd give it a shot. I was MORE than pleasantly surprised. Apparently, there was a recent change of ownership and remodel. The remodel is modern and sophisticated without being too stuffy. Check in staff were friendly and helpful. The hotel itself is an old building and they've left a lot of quirky, charming aspects while updating things to be comfortable. Our room was tiny but extremely well appointed. EVERYTHING you could possibly want or need and lots of nice extra touches. Bonus points for the bed and pillows being super comfy AND the linens being very high end. Fully loaded mini fridge and snack bar, typical hotel pricing, but a fun and wide range of items. Toiletries were really nice. Rooms come with comfy robes. Over all, lots and lots of high end touches. I would say the downside is that it's an old building in a busy district of SF, so the noise was a bit on the loud side. Some folks in my hall got up and left at 6am and had convos in the hallway which were LOUD. Some signs in the hall asking guests to speak quietly in the halls would be a good idea. And the windows are old and a bit drafty and let in a fair amount of street noise, and we were on the side of the building. It might be tough to be on the street side. That said, for someone like me who a)travels with a white noise machine and b)is a VERY early riser anyways, it wasn't a deal breaker, but is worth noting. We had a couple issues with the room due to it being a brand new remodel that didn't seem to have been used yet, but the staff very SUPER kind and helpful and quick to respond. The Pali is in an excellent location, walkable to load of shopping. We actually traveled in via Amtrak and we were able to walk a brief 10 minutes to and from the transit station at Salesforce Tower. All in all, I'd definitely stay again.

I'm so happy I stumbled across this hotel on orbitz. The staff was super professional and accommodating and really seems to go above and beyond when assisting the guests here. I was blown away by the friendliness and ambiance of this hotel. Personally, I consider myself a minimalist and i appreciate European interior design concepts... neutral colors, lots of space, clean lines, exposed brick and airy with a touch of greenery. I also am a clean freak and this is always a concern when booking hotels. Well this is why I'm giving this spot 5 stars because it perfectly hit all my deal breakers. I'd highly recommend this place to anyone who feels similar and has the same type of tastes.

First of all, let me say that the staff at the reception desk were friendly and trying their best. Overall they were great and bear no responsibility towards what I'm going to say next. My problem is with corporate, and with Hotels.com. I booked this room for Charlie Palmer's Mystic Hotel, having stayed here before. The Mystic's breakfast, which was included with the room, was one of the finest I've ever had. After I booked the room, the Mystic was sold to Palihotel, but nobody told me. I found out because about a week before my trip, I get an email from Palihotel saying they look forward to my visit. But wait! who is this? I'm booked at the Mystic! After a bit of internet research, I learn about the sale. Well, okay--the room is prepaid, so let's go. Well what a mistake! First, there was no breakfast to speak of. Well, the first day, there was coffee, apples and pastries. The second day, no pastries. Evidently a mix-up with the bakery they contracted to. But why couldn't they just put in an order for a couple dozen donuts to replace? Ridiculous. Second, floors 2-5 are under renovation! People move out of their houses when they're being renovated, why would I want pay top dollar to stay at a hotel that's being renovated, that advertised breakfast and just gives you some apples? On top of that, housekeeping did less than the bare minimum and falsely said that I had used the mini-bar. You know what? If I use the mini-bar, I'm honest about it and will pay up, but I don't like it when false charges show up. After seeing the mini-bar charges, we called the front desk and explained that we didn't take anything from the mini-bar and that the charge was a mistake. The charge was eventually taken off. Palihotel is a total ripoff. And Hotels.com should have notified us about the change from the Mystic too Palihotel. I will never stay at another one of the Palihotel properties. Ever.

Great hotel modern and central location next to Union square! The staff was very welcoming and upgraded me to a bigger room as i had lots of luggages! Special thanks to Janette at the reception!

Palihotel was a wonderful surprise . We were very blessed to book this hotel. It was clean , staff was friendly , accommodating and made u feel at home and safe . Room was extremely comfortable as I slept so well. Most businesses nearby close early. Park at the garage behind the hotel . It is extremely safe . Will is a rock star . I can't thank you enough for being so kind and helpful since this was my familys first vacation to sf.

Booked on a third party website, staying for one night, but they ended up charging us the difference of prices anyway? I don't understand why you'd advertise on that website if you're gonna charge us the regular price anyway. Also, if you have a car, AVOID THIS PLACE, you will end up having to pay every time you leave and it's $40 overnight. The lot even says take all of your belongings because your car might get broken into, though I did see a security guard wandering late at night. Final complaint: DO NOT USE THE Q TIPS IN YOUR EARS or you might end up having to drive to the ER at midnight to get a cotton ball removed from deep inside your ear for $100. Overall the room was great, but we literally ended up spending another $150 for all of the problems we had here. We probably could have gotten a nicer room with that amount of money.

I am a frequent business traveler and don't typically write reviews, but my week stay at Palihotel exceeded my expectations. The atmosphere of the hotel is like a cute Parisian restaurant. The rooms are decorated in a similar manor, with a little cafe table by the window. They provide notable amenities, such as a nespesso machine and robe to wear during your stay, as well as a happy hour in the evenings. It was such a nice break from the typical cookie-cutter business hotels. It is also located in a great location, a short walk from the convention center and a great price for the quality. The general manager, Will, was so helpful throughout the week with anything I needed, including recommendations for the area. You can tell he genuinely cares about the guests. My stay at the Palihotel made coming back from work feel more like coming back to a temporary home. I would definitely stay again and recommend. Thanks again!

Cute hotel. Rooms are tiny (as expected) but well decorated. Super comfy bed. Giving this hotel 2 stars because I got stuck in the (historic) elevator twice, super scary.

Came to town to go to a concert and I love this hotel. The atmosphere is great and the guys behind the bar (Eric and Robert) are fun and personable and make great drinks.