Orchid House Tulum

Absolutely amazing boutique hotel with great fresh food/drinks, attentive staff, and 100% Tulum jungle vibes. We don’t like staying in the main city center -too loud and crazy traffic. This place is only 5-10 min drive (with scooter or car) to mostly anywhere and only 15 min walk. They call cabs for you and are ready to pick you up in 2-3 minutes. But you can also rent a scooter from them for $600 pesos/24 hrs. We also get access to their beach front Orchid Beach Hotel. We visited it and loved it too!

Hands down one of the best hotel experiences I’ve ever had. The property was so conveniently located in the “jungle” part of Tulum. Yet, it’s only a 10min drive from the beach zone. The staff at this location were incredibly helpful with everything. Frank, at the front desk, did everything he could to ensure we had a comfortable stay. The included breakfast was amazing as well. Highly recommend this place!

We really enjoyed our stay. It definitely feels like a jungle retreat. It also comes with beach access via their sister hotel the Orchid Beach House. We rented 4 wheelers and drove their they had parking. Beach is great as well. Very relaxing stay.

I cannot say enough wonderful things about this little hidden gem of a hotel. The ambience is magical, the food is extraordinary, and the staff is wonderful. They truly did everything to make our stay fantastic. We stayed in the Orchid Room, which is a simple studio suite that has an amazing charm to it. The structure is almost a polished concrete "igloo", with smooth flowing curved lines (NOT what you would think of as concrete). This is built directly into and around the trees which form the center open plaza of the hotel. The suite opens onto a private patio deck that overlooks this plaza and the swim-up pool/bar and restaurant below. You can enjoy a drink or meal as beautiful birds light on the trees in the open air. We tried multiple items on the menu over five days. Every single dish was fantastic. We visited and ate at other restaurants, but honestly preferred the hotel restaurant ("Orchidea") the most. The continental breakfast with yogurt and fresh fruit was fabulous. Not what you'd typically see as the stale, plain "continental" in most larger hotels. The Huevos Rancheros, Salmon, and Risotto were all excellent as well. All this is enough. But the thing most special about Orchid House is the staff. Antonio, Jose, Luis, and especially the manager Frank were superbly hospitable and made our stay everything it could be. Housekeeping was special, to say the least. We were celebrating both a birthday and anniversary, and every day we would return from our travels to find the room decorated celebrating the event with creative bath towel designs; swans, rose petals, candles, and congratulatory messages. You're just not gonna get this kind of special service in a chain hotel. Frank deserves a special mention, as his local connections helped us in so many ways. Most importantly in navigating the well-known challenges of transportation in Tulum. He was manager, coordinator, and concierge all in one. As well as being a great person to converse with about the city in general. The hotel is not on the beach. It is in a very quiet area with a lot of amenities, shopping, and restaurants. It is a significant walk to the beach. Better on bicycle, best by scooter. The hotel has a sister property, Orchid Beach Tulum, at which you receive reciprocal beach access with open cabanas without the upfront charges common at so many Tulum beach properties. The staff splits time between the two locations and we found beach property food and staff to be excellent and accommodating as well. If you visit Tulum and are looking for something quiet, accommodating, and special, we can't recommend the Orchid House Jungle Hotel enough.

Everyone was so friendly and helpful! The manager even went to a money exchange and got dollars exchanged to pesos for us to save us the cost of taxi ride to and from the money exchange. They also gave us hot and cold water every time we requested and fulfilled all of our requests without any hesitation. They went the extra mile to make boxed breakfast for us on the day we left even before the actual breakfast start time coz we had to leave early to catch a flight back home. The room was clean and cozy and housekeeping did an excellent job with cleaning everyday (we stayed for 3 nights). The room could have been a little bigger with at least one table to keep our stuff and a microwave would have been nice too. Breakfast included tropical fruits, toast with butter and jelly, yogurt with granola, and a fresh fruit juice but was lacking a protein element like eggs or sausage. Overall, we had a great experience and everyone in the staff stood out with their smiles and willingness to help and they took good care of us!

Went to the bar here for margaritas, which were advertised as 2X1. But it turns out that they charge an extra $100 when you buy 2X1. In other words it’s not 2X1 at all. Total scam. They also charge service without telling you. So my bill ended up being 920 instead of an expected 600. They gave back the money eventually, but only after a lot of complaining. They still don’t accept that 2x1 means you get 2 cocktails for the price of 1. Kind of crazy really. Anyway businesses like this will continue to bleed customers. A lot of scammers in Tulum, but they don’t last.

We were there for dinner. We were the only guests. We ordered two beers, and after a short time, the waiter asked if we'd like to try a mezcal, on the house. We said yes. Shortly after, we ordered two dishes and wanted to treat the waiter to another mezcal afterward, on our tab. When we went to pay, the bill came to a whopping 3200 pesos. Since we had paid by card, the waiter repeatedly begged for a tip after ripping us off. The food was good, I must say, but please beware of being ripped off.

We had an amazing experience here! Everything was great: very welcoming and kind people, they gave us a lot of local recommendations, the food at the restaurant is very good, the room was lovely and cleaned. Staying here was a plus in our trip.