Oneness Sneaker Boutique

Honestly, I have no notes for this place! I’ve shopped both in-store and online and the customer service is always impeccable, the quality is never compromised, and they’ve always got exactly what I’m looking for. Couldn’t recommend them more

I’ve been shopping at Oneness my whole life. These guys have always shown love. From camping out for red foams in 2012 on the stoop to the Derby Hat release this year at the Louisville location. The heat map long sleeve. I’ve ordered online, I’ve gone in store. Life is a people business & that’s why I will always support. Thank you guys for always being authentic, willing to take risks & caring for your customers. 10 stars

Truly good folks. They always have the most original collaborations that elevate their roots in the Lexington/Louisville communities. Every time I’ve gone in they’ve happily gotten me together with what I need. Online orders ship quick and arrive right away. Thanks for everything y’all do for the state!

Absolutely awful experience and customer service as other reviews state. Stick to sneakers, this store is absolutely not worth your time for any runway ready designer brands / fashion apparel. Do business with an actual retailer like Dover Street Market. Very sarcastic and impatient with customer service replies regarding return policy with high tier “non sneaker” brands. Responding to emails nonchalantly via phone email.

Never had a bad experience shopping here. All orders are always shipped on time and the staff is always eager to help online and in person. Don’t let the negative reviews fool you Oneness is awesome

Customer service was super responsive and helpful! They helped me place my order, answered all my requests, and really made me day! Website is easy to navigate, and they offer Shop Pay! Can’t ask for more! They got a lot of heat too 😎

I’ve been shopping at Oneness since my high school days back in 2014, they bring something special to the sneaker community from a small city in Kentucky. Great inventory and great customer service!

Oneness is 10/10. They always get the newest styles in and everyone at the store so helpful in finding what you’re looking for. Can’t recommend them enough for getting your sneaker fix.

Honestly, I have no notes for this place! I’ve shopped both in-store and online and the customer service is always impeccable, the quality is never compromised, and they’ve always got exactly what I’m looking for. Couldn’t recommend them more

I’ve been shopping at Oneness my whole life. These guys have always shown love. From camping out for red foams in 2012 on the stoop to the Derby Hat release this year at the Louisville location. The heat map long sleeve. I’ve ordered online, I’ve gone in store. Life is a people business & that’s why I will always support. Thank you guys for always being authentic, willing to take risks & caring for your customers. 10 stars

Truly good folks. They always have the most original collaborations that elevate their roots in the Lexington/Louisville communities. Every time I’ve gone in they’ve happily gotten me together with what I need. Online orders ship quick and arrive right away. Thanks for everything y’all do for the state!

Absolutely awful experience and customer service as other reviews state. Stick to sneakers, this store is absolutely not worth your time for any runway ready designer brands / fashion apparel. Do business with an actual retailer like Dover Street Market. Very sarcastic and impatient with customer service replies regarding return policy with high tier “non sneaker” brands. Responding to emails nonchalantly via phone email.

Never had a bad experience shopping here. All orders are always shipped on time and the staff is always eager to help online and in person. Don’t let the negative reviews fool you Oneness is awesome

Customer service was super responsive and helpful! They helped me place my order, answered all my requests, and really made me day! Website is easy to navigate, and they offer Shop Pay! Can’t ask for more! They got a lot of heat too 😎

I’ve been shopping at Oneness since my high school days back in 2014, they bring something special to the sneaker community from a small city in Kentucky. Great inventory and great customer service!

Oneness is 10/10. They always get the newest styles in and everyone at the store so helpful in finding what you’re looking for. Can’t recommend them enough for getting your sneaker fix.

I was having trouble finding a product and I reached out to the team at Oneness Boutique, and they took exceptional care to help me out. The owner of the shop even got involved directly to lend me a hand. They went above and beyond to help me out when they absolutely did not have to, and I will be forever grateful. Wonderful people, great service, & fast shipping. This is how loyalty is developed. I cannot wait to shop with them again and again.

Similar to Nici Y, website is charging me $43 to ship four t-shirts ($103) from Kentucky to Florida. That is outrageous! That is why there rating is so low. :( BTW, one store phone number just rings and rings and the other says the owner has yet to set up their voicemail box account. Sound like real business novices...

delivery and order process could have been faster...over all, I received my pack... all in tact .. may order again, idk I paid a load in shipping. I'm in NY, I could filled my tank and made a trip of it for the same cost in gas...and would've gotten it in under 3 weeks

Store is mid and needs to be revamped but jailyn was a great help. I'd recommend going elsewhere

I ordered a Nike mini backpack with a matching Fanny pack....my first issue is that they charged $30 dollars to ship those two things that probably weigh less than 4lbs together. It then took them 12 days to ship it. They only shipped it when I sent an email complaining. Once it shipped, it was delivered two days later in a box that was open. I'm surprised my bags were still in there. They secured the box with a single piece of tape that obviously didn't survive the ride.

I ordered shoes and they chrged 150 USD for shiping. Shoes alone were 200 USD. Then they got back to me with a sipping overrage of another 29 USD !! The shipment hasn't arrived to me altough it has been over a week. Not to mention that the sihippment was suposed to be 1-2 working days express. Dont shop there!

Just ordered my first pair of shoes from them (online). Easy process, received exactly what I ordered and had no problems. I would've of given them 5 stars but they charge almost 12 dollars to ship a BEANIE. $12 shipping for a beanie, really?! Overall I would recommend this place for hard to find Deadstock items as they have a nice selection and are 100% Authentic.

I have been shopping with Oneness for a while. Typically the selection is good especially for ordering online. The issue is that every time that I have ordered online i get an email saying, my package has been sent, and then when I look at the tracking the package hasn't been brought to the carrier for days on end. Recently was the first time that I needed to return something. I contacted oneness to figure out what their return process is because there was no receipt or instructions in the box. Honestly I don't think that they ever include a receipt in the box. I was instructed to a link on their site and told that I would have to pay for return shipping. Then I looked at the link on the website and the return policy is crazy. This is not best buy ... why is there a restocking fee?!?! ... never mind that I paid $20.00 for shipping in the first place. Overall ... why you make someone pay a premium for shipping and then you charge a restocking fee and only return STORE CREDIT ... its not worth the risk. Not when you are an online shopper from out of state. You have to give online customers more flexibility when they cannot see the product in person ..... or you can loose customers.

Terrible customer service, wasn't accommodating, hidden fees in return process. Not buying from here will be super easy

This place is straight dysfunctional!! When you call they answer, however you are talking to who answered, and who they are talking to before you called!! This happened more than once because when I order something online they say they have it, but don't!! This is very common and part of the dysfunction here.

This store Customer Service is awful. My packaged was lost and they won't do anything about it. Their reply to me was they didn't deliver the package. They won't do anything.

Stated a spring sale only to cancel the best items from your order rendering the sale useless. Overcharges for shipping, had to pay $50 shipping for my order even though the two jackets were canceled. Very disappointed on my second order, will not be returning.

Never had a problem with OneNess! Read some reviews that they never answer their phones. They stay pretty busy, so that's understandable. Not once in my life have I ever gotten FootLocker in the mall to answer their phones.... but that doesn't mean I don't buy from them. Once the line starts moving on release day, they get you in and out of there quick! And who doesn't love a good OneNess sale!?

Ordered online and was sent a jacket with 3 big stains and a hole so sent it back and they said they would pay for shipping and then they ignored my requests for a shipping refund then when the new jacket got to me it had a noticeable black stain and a lot of big loose threads and came in a random black bag not the product bag it honestly looked like someone wore it out. So I asked for my original shipping cost again and sent pics of the second jacket also having stains. They finally gave me my shipping cost back and then I asked for 50% refund and I'll just keep it, which is generous considering they had just had a 50% off sale they didn't want to compensate me for, and they tried to say how about 30% I said no I'll just ship it back so then they said 50% and sent the refund but subtracted the shipping money I had just received for sending back the first jacket and didn't include original shipment price which is ridiculous! Wouldn't recommend anyone shop here they don't care about customer satisfaction and will often completely ignore you.

Great place for authentic shoes and if anything is a problem with the order they are quick and efficient for the problem canceled my unwanted order in less that 5 min after the request.

Bro I was lookin for a piece from like last year dropped around march 2017 and i found it here and bought online i was a lil scared cuz i seen some bad reviews but the customer service was good i emailed them before i purchased and they answered quick and shipped my stuff the next day

My online order was cancelled with no explanation as to why. I left a comment on the company Instagram simply asking what was the reason for cancellation and they immediately deleted my comment and never responded. Horrible customer service.

in the last week I can only speak to online experience with them and noticed this is a clear pattern of horible online experiences via Google reviews as well. They honestly deserve 0 stars. By far worst online AND customer service experience in roughly 15+ years shopping online or anything I've witnessed in person in my 35 years alive. Placed an order on 12/17 at 2am for 3 shirts. Was notified on 12/26 @3pm that they refunded me for 2 of the 3 shirts that were supposed to be Christmas gifts. This nullified the promo code I used for an order over $100. Charged $13+ for Priority Shipping. To top it off they did not even clarify what item I was even being sent in the refund email. Tried to call the listed store number on website and Google but it was out of service. Emailed at 4pm same day (less than an hour) to cancel entire order. Shop closes at 7pm but never responded. Emailed again on 12/27 @ 5am to cancel order and not ship. Shop sent out package at 2pm. Went to open dispute via PayPal and saw a different number listed on their account so I called what seemed to be a personal number. Was lied to about never getting the emails (confirmed my email and the email I sent to but she said it was her job & she checks emails frequently) and given excuses for a 10 day delay because they were "a small business with only 4 employees" that apparently do so much business they can't keep up with orders. Completely incompetent and rude about their clear pattern of screw ups. Wish I had seen all the other poor reviews before ordering. Relying on PayPal now to resolve claim and will refuse package upon delivery.

Tried to return damaged shoes that were purchased online, due to no exchange or return! The representative stated "Peter clearly you and the bot purchased all these orders that you did not want after the fact due to you cannot make any profit." What does that mean? Only trying to return/exchange one pair? They told me good luck! HIGHLY RECOMMEND NOT BUYING FROM THIS RETAILER!

I ordered shoes a few days ago. I did not get a tracking number or anything. They said they would do it the next day and it has been 3 days now. No communication. Stay away. SCAMMERS :(((((( I am filing a dispute. LIVID.

On black friday I ordered some jordan 12s on the website with a special code. Upon receiving the shoes, they first sent me the wrong size and I emailed them asking for a return label thinking they would then send me the correct size. The problem is that instead of them sending the correct size after the package returned to the store, they refunded me. I did not ask for a refund, I asked for a simple swap of shoe sizes. Smh.

I wish I would have looked at the reviews before I ordered. I ordered a pair of Adidas X PLR. With shipping, they were almost $100. We got an email the next day with a tracking code through USPS on 2/23. Everything seemed fine. And on 2/26, I was happy to see an email that the shoes were delivered. I went home, checked my front porch and mailbox and didn't see anything. I then emailed them to let them know that I never received the package. I never got a response back. And still haven't from that email. I then checked the tracking code the next day and saw that the shoes had been picked up at the post office in Minnesota. This issue is that I live in California. I then called the number on the website and spoke to a lady who told me that she is 100% sure that they sent it to the right address and that this was a USPS issue and that I would have to contact them. She wasn't polite, she didn't try to look into it any further, she just told me that it wasn't their issue, they're not responsible for anything once they ship it and that I would have to take it up with USPS. I then called USPS and they told me that the tracking number was correct and that they delivered it to the correct place. Later that night, we got the shoes. Oneness had the wrong tracking code that they sent me. My son then opened the shoes and put them on and said one shoe felt different than the other (the shoes were for him). He took the shoe off and looked inside to find the elastic strap that holds the tongue down was already ripped. These are supposed to be brand new shoes. I then called Oneness a few times the next morning and got what seemed to be voicemail for a cell phone (weird...). After calling a few times, someone finally picked up. It was the same girl I spoke to the day before. I let her know that the shoes were ripped and that they had given me the tracking code. She told me that she knew (apparently she knows everything?) for sure that no one had ever tried on the shoes in the store and that it was the manufacturer to blame. I told her about the tracking code and she said that was automated so she's not sure how that even happened. She told me to not be snappy. At no point did they try to look into anything to do actual customer service. They were abrasive from the get-go. I'd NEVER do business with them again. EVER. In fact, I didn't ask for a replacement, I just asked for my money back. They seem to push the blame to everyone else instead of taking any ownership. They don't care about the customer and only care about collecting the money. As a person who owns a business, I'd be worried to have people like this working for me and processes that are this broken.

DO NOT DO BUSINESS WITH ONENESS BOUTIQUE. Selectively scams and lies throughout entire communication about their operations. Sent me the wrong shoes which were returned via shipping label they sent me. Said they would notify me about refund/reship when item was received. When I inquire a week later, claims package wasn't received when tracking said it arrived 4 days earlier. After another angry email, told me it would be shipped that day. When I reach out a week later for a tracking number, order is cancelled because there is "none in stock". Claims item was already refunded and there was none issued. Keep in mind this is over a span of a month. I also had to explain the situation multiple times when all they had to do was read the previous email. Never have I had customer service this bad in any industry/service. EVER. Reviews show that they selectively scam and are sketchy with their practices often. Like never sending items months after, charging an unspoken 15% restock fee when an order is cancelled before even processed, etc. Poor excuse for a business and should be shut down for fraud.

Horrible, beyond-your-worst-imagination- customer service. Absolutely trashy. Called the store after online purchase concerning possible return issue, and the female manager who answered the phone was incredibly rude and insulting. I could not believe the way she yelled at me and accused of me lying. I have read other horror stories about this store, but their "customer service" surely matched the reputation. Nay, it was not service at all. It was "customer insulting". I cannot believe how this place stays in the business. The owner of the business, whoever it is, should consider training their employees really seriously.

Great customer service. I was charged twice for one order and they responded within 10 minutes if me emailing them my complaint. All I had to do was send a screenshot of the double transaction in my bank account and without any further questions they started the process for me to get my money back. No questions asked. Will continue to use this great online source.