Omni La Mansión del Rio

5-Star Review for Omni La Mansion del Rio ⭐⭐⭐⭐⭐ Our stay at Omni La Mansion del Rio was incredible! The room was spacious, clean, and beautifully designed with rustic beams and brick walls that gave it so much character. The bed was super comfortable, and the seating area was perfect for relaxing. The location right on the River Walk couldn’t have been better; everything was just steps away, yet the hotel was quiet and peaceful. If you’re visiting San Antonio, this is the perfect place to stay. We’ll definitely be back!

A New Yers’s Eve getaway was perfect at this location! Very nice hotel with a wonderful restaurant! Nice bar, decorated for the holiday….though somewhat understaffed!|Our room was spacious, with a nice vanity area outside of the bathroom! Located on the 7th floor, we had a partial view of the city! I had asked for a view of the fireworks show, but really did not get that view! The restaurant was a great amenity, partially why we chose the hotel! Situated on the Riverwalk, the view was great at night, without having to venture outside! Great food too! All staff was very attentive!

Nice location, rooms nice, but a little small for 3 of us. Clean, comfortable beds. It was very cold, so we didn't utilize pool. Very close to Alamo & right in the middle of great restaurants & giftshops on the river.

The hotel is super convenient on the River walk and many other touristy locations. The staff are amazing, the beds are super comfy. Very clean rooms!! I love the access to Mokara across the River walk. It was a great perk being able to use their fitness room. The valet was pricy, but it also gave me peace of mind knowing our car was well cared for!!

Horrible Customer Service at the Omni – Avoid This Hotel|I had an incredibly disappointing experience at the Omni Hotel, and it all stemmed from the dismissive and rude behavior of Bryan Baker at the front desk. I arrived expecting to use a gift card for payment—something I had previously verified with someone at the Omni before making the trip from Colorado. The gift card was a Christmas present, and if we would had known they wouldn’t be accepted, we never would have booked a flight or made plans to stay here.|When I explained this to Bryan, instead of offering assistance or empathy, he was completely dismissive. His attitude was unprofessional and downright rude. If he had been courteous and helpful, we would have gladly paid with our credit card to salvage our weekend, as we were there to celebrate my birthday. However, Bryan’s behavior made it impossible to resolve the issue.|My husband tried to work through the situation, but Bryan refused to provide any explanation or follow through with what he initially offered—looking up the call logs to verify who told me the gift cards would be accepted. He suddenly decided he couldn’t (or wouldn’t) share this information, leaving us frustrated and without answers. The lack of transparency was infuriating.|When I finally decided I didn’t want to give my business to an establishment with such poor customer service, Bryan had the audacity to giggle at my frustration. That was the final straw. His attitude was disrespectful, dismissive, and completely unprofessional. If he dislikes working nights or dealing with guests, he should consider a different job.|Thankfully, we took our business to the Hilton Palacio del Rio, where the customer service was exceptional, the staff was friendly and professional, and the rooms were beautiful and clean. I would never recommend the Omni Hotel because of Bryan Baker’s terrible attitude and lack of basic customer service skills. If you value respect and good service, avoid this hotel at all costs!

Perfect Location! The staff was very friendly! Easy and Fast Check in at Front Desk. Comfortable Room and with plenty of Space! Love the View of the River from our 2 balconies! Easy Access to RiverWalk! Pool was Enchanting! Fireplace was lite at night and perfect for the weather. Old World feel to hotel.

Our 2-night stay at the Omni on the San Antonio Riverwalk was excellent. We booked our accommodations through American Express Travel and received additional benefits since the hotel is part of the American Express Hotel Collection. The American Express Hotel Collection benefits we received included a $100 Food & Beverage credit plus breakfast for 2 ($74/day).||ROOM:|Our room was ready upon arrival. The room was clean; toiletries were sufficiently stocked; daily housekeeping service was provided. Our room included a Keurig coffee maker and small refrigerator. The American Express Hotel Collection benefits include a room upgrade, subject to availability. It was unclear whether the room we received represented an upgrade from the room we reserved. ||PARKING:|Valet parking is available at the hotel for $55/day. An alternate option is to use the public parking at the Houston Street Garage directly across from the hotel for $10/day (no in/out privileges).||HOTEL RESTAURANT:|We ate at the hotel restaurant (Four Brothers) several times during our stay to take advantage of the Food & Beverage credit and the daily breakfast credit we received. The food was good and the servers were attentive (menu pricing was typical for hotel restaurants).||COFFEE:|A Keurig coffee maker was provided in the room. There is also a standalone Starbucks close to the hotel (on Houston St).||ATTRACTIONS:|The hotel is directly on the riverwalk so the riverwalk shops and restaurants are within walking distance. The hotel is also within walking distance of the Alamo.||DATES OF STAY:|12/29/2024 - 12/31/2024

No better way to embrace the holiday lights along the Riverwalk than by having a balcony view! Our room was elegant yet cozy, perfect for a couples retreat. The view from our room was amazing! It was an added treat to be able to hear the riverboat tour guide from time to time.

I came just to try the holiday pop bar, I thought my drink was really good. Bartender wasn't particularly friendly. Cute decor, nice place to enjoy Christmas decor and have a drink with a friend

We just checked in! It's sour first time in San Antonio and we never felt so welcomed! The Omni provider my kids with a goody bag and got toys from the treasure chest!!!! We were given a room by the pool so it was easy acccess for my family and I to enjoy the warm weather! We love the cozy beds and the air conditioning was amazing-- given that it is so hot outside. The hotel is very clean, right next to the river walk and all the restaurants! My family and I won't stay anywhere else! Plus we got a free drink card at their bar! What a deal! The room is clean, the shampoo and soap smells amazing-- they provide Nest products! I love it!

It's not taken care of there was dust all over our lamp and on places in the room and it's not worth it for the price at all the elevators suck as well, and the customer service is decent there were some issues like our room not being clean and O would not stay here again.

I would respect them more if they just said I wanted to keep your jacket. It was a nice jacket. I called immediately as I left and no one called.me back immediately it took them 2 weeks to call back and yet no jacket stay down the river

Beautiful Rooms historic place right on the river walk! Get a river view terrace room. Food was great at the Brothers restaurant for breakfast.

This is our place to stay when visiting the River Walk. Conveniently located to all of our favorite spots (Waxy's & Ostra). We alway pick one of the River View rooms, by far my favorite is the RV Ambassador room which has plenty of space with a sofa, cofee table & chairs along with their super comfy beds. The linens are lush as are the toiletries in the bathroom. This room also comes with a separate makeup vanity so you don't have to worry about crowding the bathroom counter. This hotel has tons of history. It was a private Catholic shcool inthe mid-19th century. Spanish missionary architecture is absolutely beautiful. There is a courtyard pool & other courtyards to explore. Dining at the Four Brothers is convenient & they have a few tables on the RW. El Colegio is their bar with plenty of seating offering a variety of drinks. Omni's sister hotel, Mokara is across the river & as a guest of Omni you have acess to the Mokara Spa. Excellent service during all aspects of the stay. Go ahead & spoil yourself. You deserve it.

The first time we were here we stayed in the Presidential suite during Mardi Gras weekend. Something happened to our room so we got upgraded. That suite was impeccable with no issues. This recent trip was a leisure trip with the family again, and we booked a room facing the river walk. Right off the bat I noticed dust build up on the air filter vent. My family has year round allergies and walked into that was a disappointment. There was also alot of mold around corners of the shower floor,under the lip of the bathroom sink, and buildup around the shampoo body wash bottles in the shower ( which we don't use). Only reason I can see under the sink was when you're sitting on the commode it's eye level to you. We always at least order dinner for one night at any hotel we stay at. We got their pimento burger cooked medium, homemade chicken tenders (kids menu) with some delicious shoe string crispy fries, buttermilk pie. They forgot the ice cream that came with the kids dinner and 2 of our sodas. Called front desk to bring those up. - food was delicious. There is a pool, but it sits outside in middle of hotel while guests can overlook from their balcony. I don't like that, and it was very hot and sunny to be hanging out there. There is complimentary bottled cold Nestle water when you arrive in the driveway which is a plus, but the complimentary "flavored" water inside the lobby next to the check in desk is pretty gross. It's always watered down by ice with no hint of any flavor of any of fruit they put in there. Please put something else in there. Please, it does no good. You're better off with Sweet/Unsweet Tea & Lemonade, after all you're in TX! The bedding and mattress was good and comfortable. For the price we paid for the hotel, I expected better.

We stayed at the Omni La Maison del Rio for four nights in June. My family and I were celebrating my son's bday in San Antonio. We reserved two rooms overlooking the Riverwalk. The rooms were accessible through the balcony. We enjoyed spending time on the balcony watching the boats come and go. Even though it was super hot we made time early mornings and late evenings to do that. The customer service at this hotel was amazing. When we were checking in Angela was so friendly and professional. She even gave us some recommendations of places we can visit while in San Antonio. We really appreciated it. The pool area was very nice. With lots of chairs and also a seating area. Because of the heat we couldn't enjoy it much. We only did night swimming twice. Our rooms were clean and nicely furnished. The lobby was a bit dated but it's an old building with a lot of charm so maybe they can't do much about updating a bit. Overall it's a very charming place to stay at. Close to many restaurants, bars, located right on the Riverwalk. Walking distance to the Alamo, the mall, museums and much more. The also have a restaurant that serves breakfast lunch and dinner. Also there is a bar near the lobby that serves drinks and coffee. Overall we enjoyed our stay here.

A quick get away trip to the Riverwalk in SA for my birthday celebration on the Fourth of July. The service is top notch & the location is right on the Riverwalk. The supporting restaurants for the Hotel were all delicious for our meals. We ate at the Four Brothers for my birthday dinner with an excellent celebration feast. My Ribeye, mushrooms & asparagus was worth every penny. Just great experience for the whole family with good rooms for the stay.

No response from hotel for my complaint filed for excessive fees placed for cancellation that was more than 3 months in advance. This hotel has charge me $484.63 in cancellation fees I Don not recommend them to anyone. They know they will Book out this room. My cancellation was not a fault of my own, life sometimes happens and it's out of our hands why we have to cancel a trip. But there has been no contact or response to my formal complaint for excessive cancellation fees. Other larger hotel chains do not impose such excessive fees. Buyer be ware!

First off, I have to say I'm super thankful to be a guest here because when I first checked hotels in all of San Antonio, this looked to be the most popular pick. A 4-star hotel with such limited availability that when I entered the dates of my stay on their website and even booking.com, I was told no availability. I still kept my eyes on it in the event someone canceled their reservation or something would come up through some other means, and wouldn't you know it? Turns out there was availability for me when I thought I'd have to settle for Hotel Valencia Riverwalk, another 4-star hotel, but with much more availability from what I could see. I stayed at a couple of hotels in Seattle earlier this year. One was by Marriott, and the other was by Hilton. However, I'm pretty sure I would have gotten sick of both if I stayed as long as I did in San Antonio. So instead of going with either, I went with Omni, even if it meant sacrificing free breakfasts. Omni La Mansion Del Rio is located in downtown San Antonio, literally right by the Riverwalk, the heart of Alamo City, especially considering that namesake historical monument is just a half mile east. As a matter of fact, within a half mile radius of this resort, you can find so many shops and eateries that even if you spent a month there, you probably won't have time to patronize each and every one of them! Two things that concerned me up front were parking and laundry. Since I was going to be in San Antonio for a few weeks, I called them a couple days before my check-in date to ask. For parking, it is valet only, and it's $49 per night, which is obviously pricey, but you do get in-and-out privileges unlike the Houston Street Garage on the other side of College Street. When you want to head out of the hotel via car, you'll have to call the front desk to let them know to get your car ready. Sometimes, this can take 5 minutes. Other times, it can take 30, and I've had that happen a couple times, which was really annoying. However, one of the valet attendants did tell me about a chest by the door to the lobby that has cold water bottles; they also had some Powerade bottles on another day. For laundry, I was told over the phone it is dry cleaning only. However, I did see a form to fill out for laundry services, but the pricing is so extravagant you'd be better off finding a laundromat. On my first day, I noticed that the shower light in my room wouldn't turn off. There was no switch for it, so when I called the front desk for help, they sent a technician, and even he couldn't get it resolved that day! They had to order a switch and install it the next day; for the trouble, I was compensated with $100 credit at any of their restaurants; I used it all at Four Brothers. On my second day, the alarm went off literally right after I called the front desk to bring me my rental car. All they left me was a letter of apology informing me it was a false alarm. Luckily, no false alarms after that. Closet space isn't that large. If you try to hang long pants in the closet, they'll be touching the floor. Housekeeping is inconsistent. There were some days when they did everything they were supposed to, but most other days, they missed a few things, like cleaning out my ice bucket and restocking my coffee bar. This got a little annoying, but a call to the front desk later, they got me the needed supplies. Sometimes, it could take 10 minutes. Other times, it could take 30. I do appreciate how they're happy to give you as many water bottles as you'd like. I once asked for a dozen, and they gave me the dozen I asked for. There are two restaurants on the hotel's property: Four Brothers and El Colegio. El Colegio is a bar, but offers delicious eats as well. I'm not 100% sure, but I think these eats are prepared at Four Brothers and brought to El Colegio. If that's true, it seems kind of silly. Four Brothers is a full-service restaurant with a bar, and there's also a Riverwalk entrance for tourists who aren't guests of the hotel. The employees are usually pretty hospitable and do what they can to make your stay comfortable, but a couple of valet attendants can be borderline rude. One was clearly agitated when there were a handful of cars to attend to at the entrance, and another made me feel like an idiot for driving into the exit lane even though I've seen other cars enter that lane too. I stayed for almost three weeks, and even though they try hard to perform on a consistent basis, it wasn't like that during my whole three weeks. Of course, everyone has their bad days; it was probably half and half if I had to guess. Overall, it wasn't a bad stay, but if I make a return visit to downtown San Antonio, I'm likely going to try Hotel Valencia Riverwalk instead to see how that one compares. If that one is full, this isn't a bad option. However, just be forewarned that for the price you pay, you'd expect the best, but it won't necessarily be the best if that makes sense.

For our first family trip to San Antonio, we chose the Omni since we have had experience with their hotels in the past and the La Mansion del Rio location seemed well-placed on the Riverwalk. Walking in, the staff mentioned that there was availability throughout the hotel so they moved us down to the pool level, where each room has French doors that open to the pool area. This definitely elevated our trip as our little one loves the pool, so it was easy access to it all weekend. I really do think this Omni location has it all - great proximity, good food, friendly staff, and a beautiful setting. Their riverwalk location pops you out in the central hive of the Riverwalk, with the most scenic bridge right before you and a riverboat boarding location nearby as well. Multiple restaurants, the Alamo, Buckhorn Saloon, La Panaderia, Voodoo Donuts, and the Riverwalk Mall are all in walking distance. This really made logistics extremely simple. What this hotel has that some of the other competitor's do not is history and beauty. The 6 story spanish-style addition that was added nearly 50 years ago really makes it a pleasant place to stay and you have great views of it from the pool area, you have a resort feel without the price. While the pool itself isn't as large as other, newer hotels, it was great for our needs. Both of their restaurants have dining alongside the Riverwalk and the grounds of the hotel are compact, but given its unique architecture, its easy to find a nook to escape in as well. If you're like us and you are intent on exploring, I would recommend staying on the first floor as its so easy to just pop out to the pool or the Riverwalk. That said, I do not think you can have a bad location at this place, be it with a pool view or riverwalk view. Needless to say, I think La Mansion del Rio will be our default location anytime we want to come back to the riverwalk as I do not think we would have had such a great time staying elsewhere.

Recently stayed at the Omni on the suggestion of a friend I was traveling with (who ended up staying elsewhere on the River Walk). The exterior of the hotel is charming enough; it's looks like a French/European style hotel. The few staff I encountered were friendly enough. The location on the River Walk is convenient. The hotel seems to be committed to eco-practices like multi-use toiletries in the bathrooms. That is about where my compliments stop. This hotel is SUPER DUPER expensive. When staying at a hotel at this price point, i don't expect to end up in a room that has ZERO windows! The location of my room is basically an interior room; it was terrible. The room had a king bed, but only one night stand. The side without a night stand had a round table crammed in between the bed and a sitting chair. I guess the round table is supposed to be a "work desk"? There were no convenient plugs on that side of the bed; I had to string cords across the table, across the sitting chair and to the wall. The door of the room was essentially all glass. I don't usually worry too much about my safety when I travel, but I was worried that anyone could walk past my room and bust out the thin panes of glass and be in my room. There was seemingly little security during the daytime that would keep someone from wandering in through the parking area and then onto the floors where the rooms are located. There was also numerous black curly hairs on the bathroom floor...my hair is straight and blonde. I would never stay here again. It's too expensive and too many other issues.

Always read hotel reviews with a handful of salt, recognizing so many factors go into play for someone to have a good experience. Location wise this hotel is prime and on the Riverwalk. its beautifully historic one too when you enter. Staff interactions are always person dependent and I personally had good interactions. As for the rooms, our beds seemed clean, though i can never get over the certain chemical smell on sheets from certain hotels. Bathrooms were spacious and clean. One thing about the hotel was its corridors and getting lost a few times. I didnt feel unsafe but sometimes at night i did prefer that we were in a group and not alone. A very nice pool and courtyards. Parking is valet or garage across the street. Overall recommend.

My favorite hotel on the Riverwalk. Property is beautiful. Pool heated with lots of seating and fire pits too! Staff phenomenal!

Great hotel, wonderful service and perfectly located near shopping and many restaurants. They have a nice bar area with great staff and excellent drinks! Liliana and Simon are wonderful at what they do and serve their hotel guests / customers very well.

Had an absolutely amazing experience at La Mansion! We were celebrating our ten year wedding anniversary and they went above and beyond to make our stay incredible. We were surprised with a complimentary upgrade along with complimentary champagne and a chocolate dessert. Along with a complimentary drink from their bar...definitely will be back and will share our memorable experience with our friends and family.

Horrible!!! Paid to check in by 12. They let us in to our room at 2. Paid for river view and got the far corner of the hotel where we have no view of the river. Our elevator doesn't work. We have to go to the other side of the hotel where that elevator on gets us to the 5th floor instead of 6th. Room smell like sewage. Now the sewage pipe broke in the hotel so everything smells like shit. Now, as we have left my credit card has been double charged. Once for $1,173.09 and $1354.48. Please give me a call. Unbelievable!!!!

I give this place two stars for one reason the valet ... excellent.. the rest ... trash. 650 for two nights to stare at a parking garage and get charged 30 bucks for WiFi which is free for a 3 dollar cup of coffee every where else. Overrated garbage, save your money.

We booked through American Express and that helped with the experience because it gave us a free upgrade (when available and it was) which included free breakfast for two in their restaurant with the upgrade. Then they gave us some benefits with the upgrade which included a $100 credit in their bars and restaurant. It meant that we didn't have to pay for both breakfasts and one lunch which saved us money. Regardless of booking with American Express or not, it is a beautiful location and worth the price. We will be back!

Really enjoyed staying here; the rooms were quiet and clean with no road or hallway noise to disrupt sleep or general relaxing. The staff was very friendly, the cocktails were fantastic and the only drawback was the construction in a couple areas. It didn't create much of a nuisance, just had to dodge some drywall and watch which way we were trying to go. I'm sure it will be great when it's all finished. Would definitely stay here again.

We really enjoyed this hotel. The staff were so nice and the valet parking is a big bonus! The hotel was so huge and we had a room with a private balcony it was cute and cozy!

Definitely pick this hotel! If you can request a corner room, you will get the street and courtyard view without paying more. The water that is in the lobby is so good!!!! Front desk, bartender, valet were the 3 workers that we encountered and all of them were so kind and accommodating.

Absolutely gorgeous space and wonderfully friendly staff that went above any beyond. Great amenities and awesome location.

We had the best experience staying at Omni La Mansion del Rio! We were celebrating our friends birthday & everyone from Said at the front desk to Armando helping with our luggage when we were leaving was so kind & helpful! Can't wait to come back!

The archeticture and history of this hotel is in a catergory of its own! You feel you are stepping back into time with its beautiful balconies and long hallways, all in a good way. Room was very modern and spacious. You can't beat this location as it is on the river walk. Really enjoyed my stay here, however I am taking a star off as a fire alarm went off at 3:30am for my 1 night stay and everyone needed to evacuate their rooms. Yes this may be out of there control if someone pulled it, but being here on business and then having your sleep interrupted is unpleasant and all so a bit scary. Would give this another try as staff was pleasant and location is perfect

Spectacular view from the balcony! You have to visit at new year's just to see the lights and fireworks.

Horrible place. Coffee made me sick. Management rude. Save your money. Hotel sucked. Staff harasses you. No breakfast and what they do have is gross.

Would HIGHLY not recommend staying here. This was my first experience with the Omni portfolio and, unfortunately, it will be my last. The property is relatively old and dilapidated compared to others on The Riverwalk. Furthermore, there was a heavy rain overnight, and the fire alarms would not stop going off. Around 2AM they eventually stopped, but we were woken up the next morning around 8:30AM to the lovely sound of more fire alarms being triggered, even when it was no longer raining. I understand that is it an older & "historic" property, but this should not be an issue, especially with the amount of rain that the San Antonio area receives. We were extremely disappointed to say the least. Will be looking elsewhere for lodging options next time we come in town.

I had a conference in San Antonio back in November so I ended up staying at the Omni La Mansion del Rio. Has a pretty fancy ring to it huh? I've always liked the Omni chain so I was excited to stay at this property. It's right on the River Walk which makes it super convenient if you're wanting to walk in the heart of San Antonio and enjoy all of the dining and drinks that the River Walk has to offer. The downside with the location is that it's valet parking (I'm always anti-valet). For a cheaper rate, you can park in the parking garage across the street. We only stayed for one night but it was a great experience. The hotel is elegant, especially the exterior of the building. The customer service was friendly. The rooms are clean and comfortable. They had a complimentary fruity drink in the lobby. There's also a bar where we grabbed a glass of wine (as an Omni rewards member, they hooked me up with a complimentary glass of wine). All nice touches all-around.

This was a very poor experience. For the price of the hotel, the bedding had holes in the sheets and stains on the bedding and pillows. The room never did cool off. This was all communicated to the front desk and nothing was offered or done.

I thoroughly enjoyed my stay at Omni La Mansion. I came to San Antonio for a business trip but chose to stay down close to the Riverwalk because it was my first time visiting. I'm glad I did because I found out I was there during Fiesta! The Omni was in the perfect location for me to enjoy all the activities going on downtown. I loved that I could easily access the Riverwalk through the back of the hotel. The design is very beautiful from the lobby to the rooms. The service of the staff was excellent. From the valet to the front desk everyone was very friendly and professional. They do a great job being accommodating. I really appreciated the complimentary drink coupons for signing up for Omni rewards and loved the flavored juices they had available for guest each day. I highly recommend staying at Omni La Mansion and would love to stay there again.

Loved it!! I like to stay at Omni hotels because I expect them to be nice, this one didn't disappoint. We stayed 2 nights in July. We had a room overlooking the Riverwalk. Loved sitting outside or standing over the rail and people watching. We didn't eat at any of the restaurants in the hotel, there were too many other wonderful places to go close by, but we had a drink at the hotel bar and it was nice. We also used the pool a lot. There is a pool bar and we made friends around the pool and enjoyed our conversations. The rooms are small but this is an old hotel, not a modern one. The concierge was very helpful, no matter which shift it was. Same goes for the valet. They told us we could park directly across the street for only $10. Saved us a lot of money and we appreciated their honesty. We will be back to this hotel, hopefully when it's decorated for the holidays!

I really love my stay at la mansion... the staff was really really helpful, and the rooms were beautiful. The bathrobe was amazing... That may be why they charge you a $250 fee that they return to you provided nothing is missing for the room... I was not expecting that. But, I can understand not all people are trustworthy. Everything about the hotel was beautiful and I would definitely stay there again. My favorite things were the staff, and the bed was massively comfortable... Which is the main reason for the hotel of course... And it being directly on the Riverwalk, and having its own door to the Riverwalk was very helpful. With family with ties to St. Mary's College, which the hotel originally was built as... It is also a lovely tie to my family history. I look forward to my next stay

Arrived to the hotel and was immediately greeted by Patrick and his amazing personality. He greeted us promptly, the check in was less than 10 minutes (Fernando was amazing!!!) and as we walked into the room I noticed that our personal Concierge (Danny Hooper) had set us up with a bottle of champagne and also Dessert and a birthday card!!!! Amazing personal touch. I will for now on choose Omni and also The Omni La Mansion Del Rio when in San Antonio. Thank you for making our first trip to San Antonio a rememberall one!!! Also the location of this hotel is 10/10. Right next to the Selena Bridge and also has immediate access to the Riverwalk and has great pool side Drink/Food Service.

This is my first time staying at a luxury hotel. I paid for a river view room months ago and concert tickets as a birthday present for my 11 year old. I also brought along my 13 year old. I paid for early and late checkout as I wanted my daughters to really enjoy it. Valet parking is crazy expensive at over 50 dollars a night. We ended up parking in the garage across the street for 10 dollars a day. When we arrived we were told our room wasn't ready yet and they didn't know when it would be, which was really disappointing . Luckily, what I assume to be a manager stepped in and got us into another room quickly. The only thing was that it was downgraded from queen beds to doubles. It wasn't a big deal to us, as it was still plenty of room . The view from the balcony was beautiful , the room itself is clean and inviting and very quiet. We are still here as I write this and have yet to experience the pool area. Overall, it's been an amazing experience. The only thing that would have made it better would have been to include free breakfast considering the price of the rooms.

Ok so a lengthy review here. First thing to comment on is the friendliness, cooperativeness, and efficiency of the staff, par excellence. Second, and almost equal in importance is LOCATION. I scoped this hotel out previously and it did not fail my expectations. This hotel is situated in what I consider to be the best location on the riverfront. Not all the rooms are on the riverfront, but the ones that are, couldn't be better situated; they are low to the walkway and perfect to observe the happenings on the riverfront; other hotels on the riverfront (even if you score a riverfront room) are hundreds of feet above the riverfront, and in some cases you couldn't see the river with a telescope; this hotel is right in the mix, which is where I wanted to be. Beware, if you are an old fuddy-duddy and want piece and quiet, then the riverfront is not where you want to be in this hotel; there is live music at the restaurants across the river, and regular loud drunks and restaurant sidewalk cleanup after closing, but for me this was perfect; I came to San Antonio to be in the mix! The rooms were refurbished a few years ago and nicely appointed. An added plus, on the street level it's a two block walk from the Alamo and local bars and restaurants. Worth mentioning is the hotel restaurant. We were kinda forced to eat there on our last day because we had to hit the airport and didn't have time to walk around; luckily it worked out that way, because the hotel restaurant was amazing! Try it! The bar is nice also; nice vibe. The concierge was very helpful and even had a coupon at a fancy restaurant we went to which garnered us an expensive dessert. From the valet and bell keepeing staff to the front desk clerks, everyone was great! Stay somewhere else at your own peril.

Riverview rooms are well worth the price bump, the hotel is on a particularly nice stretch of the river. Balcony access is the best, and we like the lower floors for feeling a part of the action. Even the first floor, which is actually a floor above the river walk, is perfect. We did get a little of the tour boat fumes when the door to the river side balcony was open, but it wasn't really bothersome. We were in an ambassador room and it was huge. Nice seating area, lots of room. Decent storage space, decent amount of electrical and usb plugs. Fridge for keeping drinks cold. A breeze to connect tablet/chromecast to the TV. Good walk in shower but they're treating the water way too soft. Soap up once and spend the rest of the visit scrubbing off. I'd lean toward another riverwalk hotel just because of this problem until I knew they'd adjusted the softness to a more moderate level. Very little counter space in the bathroom for a room of this size. Great location. Charming old building. Riverfront rooms are wonderful. Just fix the soft water problem and we'll pay the premium to return.

This hotel is very nice and in a great location. We got a private balcony room on the Riverwalk. We were extremely excited to stay here. Although we went to dinner and when we returned we noticed our VERY EXPENSIVE hotel room was extremely hot. We called down to the front desk around 10pm and we were told that there was a sensor on the doors. So we turned it down and thankfully had taken a fan or we would have burned up. As it was 95 degrees at night. The front desk never offered to move us or send maintenance. We had plans to stay this morning but as the morning sun rose the room was still the same temperature and was becoming unbearable. We told the front desk when we left and they did comp our valet ticket. But nothing for a hot steamy night and morning.

We had a quick getaway to San Antonio for the weekend before Christmas. This was our first time staying at La Mansion. Customer service was outstanding. All staff were very friendly and helpful with directions and ideas for food. Ordered room service twice. It was very tasty and still warm when it arrived. Room was very clean and spacious. (Only complaint, and it's no one's fault, but we stayed in 241 which was near the service elevator so it was a little noisy during business hours) The location is excellent. When you walk out the door on the river walk the bridge to cross is literally right there. Very convenient if you want to go to the other side of the river. We will definitely return.

This has to be my favorite Omni I've visited. The location is absolutely beautiful sitting on the San Antonio Riverwalk downtown. The property is walking distance from endless shops, restaurants, touristy sites - and the list goes on. Carrie (forgive my spelling) at the front desk was phenomenal to say the least. Went out of her way to be kind and make my experience the best yet! The bedrooms are spacious and clean, staff is outstanding, restaurant options were both fantastic for hotel - and the valet was also great, had my car ready within minutes of calling! Any time I come to San Antonio this is officially my go to. Thanks to the whole staff!

We've always wanted to stay at La Mansion and finally did recently. Yes, it's nice, but there really isn't anything that stands out, especially for the price. Location is great and the staff is professional and accommodating and while you do need a card entry to gain access from the river walk, our area of the hotel was open to the parking area that was accessible directly from the street. Decor is nice and unique with a mission style. The same look was attempted with the room decor, but it really came off as a gloried Hampton Inn room. For the price, there are really no amenities provided for families. Was it awful? Absolutely not. Was the price worth it? Absolutely not. This will simply go down as "been there, done that"...and there is no need to repeat it.

Wonderful amazing service! The room was very clean and comfortable, and both the rooms and the building itself have so much character! Located right on the river walk, it's so easy to access the gorgeous and fun areas of downtown and the river. There is a nice outdoor pool and pool bar that are well kept and are a nice way to end a hot day. Over everything else, I have to mention the wonderful gentlemen who work at the valet garage. Valet is the only parking option on the hotel property, so going in and out of the garage will be quite common. Jeremy and Gabriel specifically are both so knowledgeable and accommodating. They helped with the car and luggage of course, but were also able to give great recommendations for places to eat and things to see, as well as directions on how to get there. Both were extremely personable, kind, and helpful, and the trip was made so much better with their assistance. These gentlemen elevated our experience from good to great!

Super poor management with the valet. Coming in and leaving. So many people waiting and everyone frustrated (both the workers and everyone waiting ) poor communication and waited about 30 min just to park getting there and almost an hour to leave. The ticket for the valet says to call 15 min in advance to get your car. When we called in , they said "ok bye" no warning that it would be way longer than that with a sea of people. After 30 min we asked one of the guys ,how much longer it would be for our car. They didn't even have the keys!! One lady was complaining that they had lost her key fob which they found after an hour. Just ridiculous. Never again. It's not fun spending so much of your vacation just waiting around .

This hotel is in an older building but without the older building issues like strange smells or dirty carpets. The staff was great. The restaurant (Four Brothers) was great. The location was great! We had a balcony room with a river walk view. Speaking of which - river walk access to the hotel right across from the plaza area with restaurants and shopping. Overall had a great stay and didn't even have to start my car the whole weekend due to the location.

This once grand old hotel, has been reduced to an average place to stay. My wife and I came to know the La Mansion 25 years ago, long before it became an Omni property. We found it by chance, and fell in love with its location, food and especially its bar. The people who served you, were experts at making your stay perfect, and keeping you smiling. But things have changed over the years, until now it is just a shell of its former glory. Although the La Mansion still has one of the best locations on the river, it has surrendered its history of great food and fabulous bar to something that is little more than average. We suggest you have many other options today on the River, where the food, the bar and the general service is better and less expensive.

Great hotel to stay at when visiting San Antonio, you feel like your in another city all together that's not even in the U.S.A. The management is great and took care of a minor issue I had with overnight parking. The rooms are spacious and have every amenity you need. Make sure you get a river view (that's when it's worth paying for). It has a very historic rustic charm to it and sights of a old church by the pool. Everyone was friendly and super perfect access to the Riverwalk.

Amazing place with perfect and beautiful location, accommodations, staff and food! The front desk staff was superb!! Everyone was! I stayed here for a week and everything was wonderful. A perfect location with an excellent staff for everything. The location was so beautiful and convenient and the food was outstanding. It is located on a beautiful stretch of the River Walk and the views were wonderful, especially at night with the lights.

I really enjoyed my stay at this hotel, but here's a pro tip for you all: book on the Hotwire.com. I only paid $95 plus $40 for valet which is not bad. Hotwire is the only way you should ever book this hotel. I would not pay 250 a night when I could just pay $95 on the Hotwire app. Pros: The rooms are very spacious, the bed is extremely comfortable. The AC in the heat work perfect. They have a restaurant downstairs it is absolutely amazing. I got the French toast for breakfast and it was so good. Proximity to the Riverwalk. You're walking distance To so many restaurants and bars. Great location. I really like the look of the hotel as well. Cons: I think $40 for valet is a bit much. Other than that I really can't say anything else bad about this hotel. If you're staying anywhere in downtown Austin or downtown San Antonio expect to pay $25-$40 for valet overnight parking.