Diane Andreas
Google
I am extremely disappointed with the unprofessional experience I’ve had with Oliver & Bonacini. I had a reservation on July 11th that required a $500 deposit. On the event day, the deposit was not refunded as promised. I spoke to someone who said they were working on issuing it back, but they left the company shortly after. Her manager took over, but despite my multiple emails and calls, she never responded. Each time I phoned, I was told she was “busy” and would get back to me. Yet she never did. Only today, SEVEN weeks later, after I expressed my frustration yet again, did she finally contact me and say a cheque was mailed out earlier in the day. This entire process has been extremely unprofessional and disappointing for a company with this reputation