OLEHENRIKSEN FACE/BODY SPA

Finally I was able to surprise my bf with this date night. It was a trek to get up to West Hollywood. Parking was surprisingly easy in the back lot. It was very relaxing as we arrived early to use the co Ed steam room and shower. Everything was really clean. We waited in the meditation room before we were led to the moroccan bath room where we were served w Champagne, cracker, orange, tea, water, and freshly grated cucumber eye mask. The atmosphere was incredible. The tub was the most comfortable one I ever had. The jet wasn’t strong but rather soothing bubbles. Overall, we love how everything smells and looks. This danish spa won us over. We will return again!

A hidden gem with unique spa offerings in the heart of West Hollywood! My experience was five stars from start to finish, and it was my first time at the spa. Nadine was excellent! Looking forward to my next visit.

I had been looking forward to visiting this spa for a long time but came away disappointed. The waiting room was full of fake plastic plants and rocks and felt dusty and tacky. Facility was very small with one steam room. I got a facial which was fine but then I got a terrible eyelash tint which stung horribly and the dye got everywhere and now my eyes just look dirty lol. I tipped 15% and they seemed annoyed.

Absolutely thrilled with my experience at this spa! The hydro facial treatment exceeded all expectations, leaving my skin feeling unbelievably clean, smooth, and hydrated. It's truly a game changer for anyone looking to revitalize their complexion. Also, I've been using Vsoto products at home, and they've been fantastic in maintaining the results of my spa treatments. The quality and effectiveness of Vsoto skincare products are unparalleled. Highly recommend this spa and Vsoto products for anyone seeking the ultimate skincare experience!

I broight my daughter in for her 21st birthday. The bath experience was next level and the facial was transformative 😉 I have been a devout client for years. TODAY WAS LIFE CHANGING.... I discovered the VSoto skin care line. Obsessed is such an LA word but i am. The VSoto eye cream and the VSoto face oil are what I would grab if my home were on fire.

I have had amazing facials, Jet Pen and Photo Rejuvenation treatments with Gary, Lori’s and Mary that have completely transformed the look and feel of my skin. I highly recommend for anyone wanting to get rid of sun damage, and to lift, tone and tighten their skin.

Honestly was very underwhelmed by my entire experience there when I went. My facial girl didn’t do proper extractions so it really annoyed me. I’ve got good skin and she didn’t even use the steamer on my face so I was beyond annoyed by this. I guess I should stick to my Russian facial girls. They clean your skin out .

The treatment I get is the Cold Jet Pen with RF or PCA peel. For the first time in my life, most of the big pores have gone in my skin and when I have photos made, it’s not the first thing you see! I am super grateful to Ole Henriksen and their team of professionals!

I always forget how relaxing the facials at Ole Henriksen are until I visit again. The treatment rooms are on the smaller side, but they make up for it with their incredibly soothing treatments and the expertise of their providers. The staff is friendly and highly experienced, making each visit feel like a luxurious escape. The spa also has great amenities, including a small co-ed sauna, locker rooms, and showers, which enhance the overall experience. Whether you're looking for a rejuvenating treatment or simply a moment to unwind, this is definitely a place worth experiencing. Highly recommend!

Ole Henriksen is a lovely spa located at Sunset Plaza. I came here ages ago and it has always been a pleasure to visit. Still is. From the moment I called up the receptionist was so nice, understanding, helpful, and classy. I needed to get my legs waxed for an event. Since I hadn't been there in a long time, I was no longer in the system so they added me as a new customer. New customers have to pay in advance. However, they also accept walk-ins so I decided to do that instead since my schedule was unpredictable. Parking was easy because Sunset Plaza has a free private parking lot. Once I scheduled my appointment, I was shown to a locker room where i was given a luxurious robe and comfy slippers. There was nice music and refreshments. Everything looked so clean and relaxing. It was a really nice ambiance. There is only one person there who does waxing at the spa. She's been there since February. The ladies who I had before no longer work there. I wish they had more people as the waxer does not work every day. Hopefully they will hire another person so that they can have that service every day of the week. I'm so happy with my wax. She did an excellent job. The only qualm I have is that it did take longer than expected. I've had this same service done in the past and it didn't take as long. I had another appointment afterwards and since I wasn't keeping track of the time, I ended up being late. But it all worked out and I was so happy I was able to get my legs waxed in time for the important event. Definitely recommend this spa for all your pampering needs. It's been around forever and there's a reason for that. Would love to go back when I have more time and try more of the services. Services also available to purchase on class pass.

Was gifted a service here from sis & got a salt body scrub service. Very nice!!! Tons of free parking, huge lot in back. They have a shower, steam room or sauna, but I didn't use it. They have a meditation waiting lounge which I sat in before & after my service. They have vanities in the locker room with free razors, products, hair dryer, etc. Great customer service, lovely facilities, top notch results from treatments, highly rec! The size & offering of facility/amenities isn't as huge & plentiful as Burke Williams or large spas at upscale resort hotels, but is very boutique, quiet, less traffic, and more focused.

I loved it here! It's my first time and didn't know what to expect but the second I walked in they were very kind and informative . I shortly got dressed in my robe and was walked into my room with a prepped tub , champagne, tea and snacks. It was so relaxing private and lost importantly clean! Then when I finished I stepped into a little waiting room while I was shortly taken to a different room for my facial. It was amazing and super refreshing . I loved everything about it and a week later my skin is still super super soft! Parking is great too :)

Completely not what I was expecting. Can't for the Moroccan couples bath. The water was like warm. The bath is really a jetted tub that is sooo loud you can't here yourself think. The session was 40 minutes but we left after 20 the water just kept getting colder. Really not relaxing. I mean it should be known you want a bath to relax. The water should be really warm to hot and no loud jets. Disappointing. Service was okay.

I Always wanted to try this day spa. My visit was actually everything I envisioned it to be. Ole Henriksen makes very good products. The brand is actually one of my favorites when it comes to good quality skin care. Their actual spa houses all of their products here and sales them. There was a moisturizer that was sold out on Sephora's website for the longest but I was able to purchase it here. What makes a great spa experience for me is the services, the customer service, and also the overall ambiance and atmosphere. Ole Henriksen's day spa gives very much luxury to all of my senses. This spa smells very lovely and creates a relaxed, positive, calm, and comfortable feeling. Whatever the fragrance of choice is they use for the facility, it definitely was well thought out and crafted exactly for this facility. The furnishings were also comfortable. whether in the dressing/locker room or the treatment rooms, every thing I laid on or in was enjoyable. I enjoyed my Moroccan bath and everything that came with it. I even added on an extra scrub that made my skin so soft. Booking a spa day here is a great choice for anyone in the LA area or visiting and I highly recommend.

This spa is completely expensive however it is worth every penny! I've been coming here for over three years now, and never disappointed by any of the services I get! Recently experienced the baths and a couples massage for my birthday and it was just what my body and mind needed! Such a relaxing experience.

We tried a couples bath, and while the atmosphere was perfect for a romantic experience, the bathtub itself wasn't very comfortable. The service was okay but could have been better.

Love this place! The staff is friendly and the facility is clean. Came for the couples bath experience and it was nothing short of relaxing. Will definitely be back

I spent the afternoon at Ole Henrisken today for body scrub and massage. The experience was beyond outstanding as I was so lucky to meet the exceptional therapist Nadine!! Nadine's touch, skill and genuine caring truly made for the most memorable day and I feel fantastic. I will definitely be back and highly recommend Ole Henriksen !!

The whole space was very clean. The Moroccan bath ritual is so perfect. Champagne, cucumber mask, decaf tea, and snacks! Came out with such smooth skin and immediately went to the steam room (which has a shower right outside). The lockers were super easy to use and the staff were very chill and accommodating. The bath ritual rooms have two tubs in them so it really is so cute and romantic. Perfect for the start to an anniversary or special occasion.

Wow! I cannot speak well enough about Nadine. I was so relaxed the entire massage, she worked on what I asked and I left feeling brand new and SO relaxed. The entire massage I kept wishing I would have booked a longer massage. Went to the steam room after which was a perfect ending. Highly recommend Nadine. I will be back just for her.

This is the best spa! You feel so at home. The bath is relaxing and luxurious. The massages are a dream. I highly recommend. I've been a repeat customer for many years and this is my go to spa.

Everything was great , mediation room wasn't all that . Michelle our masseuse was terrific , just wished she would go a bit deeper on the massage , after all we requested deep tissue . However, her flow was great ! A lil pricey though not what we expected . The morrocan bathe was definitely an experience nothing that special . The overall ambiance and decor was great , the champagne was a nice treat in the bath room . Some more fruit or additional snacks would be great

I've had the scrub and massage here and it was fantastic. So now I occasionally surprise the wife with a scrub, massage and facial and she loves it. About do it again!! You must try this place.

Massage by Dawn was fantastic! I have had many massages & hers was by far the best. Faciliteies are beautiful. I definitely will be coming back here.

My favorite spa in the world! The staff and management are kind, professional, and knowledgeable. The treatments are truly customized to the client - which is amazing and rare these days.

My experience was truly exceptional! The spa exudes cleanliness and tranquility, conveniently located on Sunset Blvd with ample parking space. During my visit, I indulged in the red carpet facial with Lana, a highly skilled and knowledgeable esthetician. Throughout the 80-minute session, I remained in a state of total relaxation. I look forward to returning to sample their array of services. When it comes to tipping, they offer a hassle-free process, allowing you to tip in cash or via Venmo for added convenience.

So this is a follow up review even though it's my 3rds time here it's worthy of a review!! Stephanie not only greeted me but she made sure she could do everything in her power to get me the help I needed. Wow. I am extremely professional and proficient. I enjoyed it 100%. Even though it bougie their staff makes it easy to love!!! I been waiting to go but I didn't find the time but when I booked... Stephanie Z made its super easy and convenient to enjoy. Blanca was also so friendly and helpful.... I also spoke to Mish. She greeted with so warmth. I can't wait to come back here. Everyone is really nice and tired their best to accommodate you (: Definitely a place you should check out for you or any parties!! This is an awesome gifts or treat for yourself. I hope the staff gets recognized for their efforts. Can't wait to bring my friends here!! You made it easier for me to relax. Way better in person.

I was lucky to get a last minute booking for a Moroccan bath and massage on a Saturday night. The bath was absolutely relaxing and perfect and my massage with Nadine was magical. She has strong hands and a fluid style. I went from stressed out mom to relaxed in the time I spent here. Would absolutely request Nadine next time I'm in LA!

I booked the Aqua-Derm Hydrogen Facial (50 minute). My provider was Gary. This is my third time visiting and the atmosphere is always very peacful and serene. The facial was amazing. Multiple gels, liquids, and gadgets used. I walked out with glass skin. I would highly recommend and will be returning.

Yesterday I took my boyfriend to this location to experience : -Spa Room -Couples Massage & -A facial. I'll start off by saying the location itself is it a good place. Great parking. Very relaxing once you go inside. There is music and essential oils. That is super relaxing. We enjoyed the spa room. We sat in there together and enjoyed some champagne and relaxation. The couples massage was mediocre at best. The woman who massage me hardly touched me and when she did she was either karate chopping my bag or doing nothing at all. Lastly, the facial was great. I feel like if we came back we definitely wouldn't get the massage again. Based on my experience. I wouldn't pay one dollar for the person that was massaging me. Pretty disappointing to be honest especially with the cost. Lastly, they really insisted on me buying face products and when I did, unfortunately I didn't open the box until I got home only to find. There was only one out of the three products in the box. They literally sold me nothing.

Love the amenities and services here generally but i gotta say, it's going to be hard to keep repeat clientele if you have aggressive, unaccountable staff that don't know how to navigate conversations and resort to name calling when mistakes or bad practice is called out. Long story short of it. Booked a couples massage online and added one add on for my partner for his bday. Paid $450 in advance. We showed up early to use the steam room amenity which took 15-20 min to work at all and smelled pretty unpleasant this go round. By the time any steam rolled in we were called out for our massage. Not the end of the world, just would have loved to have used the amenity we were excited to revisit but it seemed to have some issues from lights to steam operation. Had great massages and during the massage, my partner's masseuse asked who the add on was for and whether he wanted hands or feet. I said, "feet for him please." There must have been confusion because they did the add ons for both of us and I was half conscious when I felt plastic on my feet. I didn't want to ruin the peace by arguing it so just thought I'll pay for it. Plus, my massage therapist was so lovely, I don't blame her for what happened at all and really wanted to keep a nice atmosphere going. Where it all went south for us was neither the faulty amenity nor the misunderstanding but rather when Jennifer asked how it was. I said "really lovely and relaxing --but I didn't have the opportunity to decline a service that I didn't buy or approve, it would be helpful to people being massaged that the masseuse asked for clarity for anything I haven't paid for or approved in advance"--something to this effect. It was a little awkward because again, I didn't want to create an unpleasant atmosphere but thought that shouldn't happen to people when they're already spending $450 before gratuity. Jennifer shot back saying that she called me and left a voicemail today asking for clarification. That was pretty weird to me since charges pretty much always require authorization in all business practices and I didn't check my voicemail or ask for any add ons at any point. I explained that I already confirmed my appt the day before and my one add on was verified and she said "really? Who did you speak to?" And proceeded to stare at me blankly. No apology, no effort to mitigate, no accountability, just blank vacant defensive staring. At this point I turned to my partner and said "well that went over well." And she then asked "what was that?" So i reiterated my original points --charges need to be approved or authorized not sprung on someone half asleep in a massage. Anyway, she then called me condescending for repeating the issue at hand and passed me along to someone who tried to charge me $665 despite having paid in advance. I don't know where this number came from but eventually someone (presumably a manager) resolved everything with ease and efficiency. I was really grateful for that because I was starting to question my sanity. Needless to say, I left feeling anything but relaxed. Outside of that, the services and products were great. It's just hard to have a nice self care experience with that kind of attitude at the end of a good massage.

I've been trying to find a new place in LA for my go to spa experience and I think I found the place! Gorgeous medication room, awesome womens locker space without anyone there, and a fabulous massage from Nadine. It's a smidge too expensive to make sense in my brain to come more often then every 4 months but the facilities were top notch.

This is my first time here, and I love that this spa is tucked away behind Sunset Strip. I lived in this area 10 years ago and always passed it, but I never received a treatment. I was missing out! I had the most relaxing day. I made sure to arrive 20 minutes before my appointment time, to ease into pure relaxation. I checked in on the iPad and filled out some forms. Tracy and Chris were very accommodating. Tracy ushered me to the ladies' locker room and changed into the most luxurious robe and spongy soft slippers. It's better than the Sunset Marquis and The Pensinsula robe. He he. I was then guided into the meditation room and waited for my masseuse. I flipped through a magazine and had a glass of fruit-infused water. My masseuse was Michelle. She was very polite and asked me about the areas that needed to be focused on. I really liked her flow, and she checked in with me on pressure. I like a lot on the areas that are tight, but not so much on the other areas. It was a firm/Swedish, but she really did get all the areas I told her to concentrate on. I did get the 80 minutes, and I felt like my body was cleansed of all the negative things that have been going on in my life. Michelle has healing and a sweet demeanor. Her flow was very fluid, and she covered my hair per my request because I just got it blown out. There was no oil on my hair--yay! She also wiped off the oil residue off with warm towels. I was really sad when the 80 minutes was over. I will definitely book another treatment soon. I learned that this little spa has been here for over 35 years. It started with facials only. That's why the layout is not a traditional looking spa. They added on rooms, etc. There is a beautiful steam room that is co-ed that I'd like to try next time. I feel so much better after having a day at this spa. Thank you, Michelle, for your magical hands.

I don't normally go to Spas but a close friend of mine really wanted to go here for her birthday and asked me to go. Because I arrived to the facilities much earlier than my appointment, I spent a considerable amount of time in the sauna. I ended up getting the hydrodermal facial and I found it to be pretty relaxing because all my pores were open from the time spent in the sauna and so my skin was ready to be cleaned and absorb all of the creams and gels they placed on it. The facilities here were top notched and I really enjoyed their Zen room. The room is located in a glass enclosure in the middle of large hallway. All the sound from the outside is muffled and within the room there are plants, air filters, and some rooibos tea. Funny enough, I think my favorite part of the room was the tea haha. You can also read in this room while waiting for you appointment. Price wise, I don't really have a good comparison but, it was fairly costly to go here. I think its worth it though.

This spa has the GOAT (Greatest Of All Time) of estheticians working for them. LORIS is that person! If you need a great facial, book with her and thank me later. The front desk workers could use a bit more training in customer service but I'll overlook it, as long as Loris is working here. Overall clean and quality spa. I love the Moroccan bath as well.

I had an amazing first time experience at this spa - for my birthday, i got the moroccan bath and the return to nature massage. The bath was 10/10, the temperature of the water was hot enough to calm my body, they gave complimentary champagne, eye mask, and a tray of fruit and nuts. The robe felt very luxurious i'm probably going to buy one on my next visit. The massage was also a 10/10, the bed was heated and the deep tissue from (brent) was amazing. I will definitely be coming back. Thank you ole henrickson !

The best facial I've gotten in my life hands down Book with Imani she is lovely her hands are healing! My skin came out glowing, hydrated, and super clean. Will be back soon!

I came for a 25 min Moroccan scrub with Nadine. I arrived 15 min early and waited in the meditation room 5 min past my appt to be grabbed and the service was done after 15 min. The scrub felt rushed and vigorous and not thorough. Definitely not worth $125. I told the receptionist who checked me out and he had no way to rectify the situation and just said "I'm sorry you had a bad experience." I am going to email the manager and will update this if they do anything to fix this but otherwise, def wouldn't recommend this service.

Amazing and professional spa. I loved my hydra facial and have been using the Vsoto purifying transformation cream for over a year now and it's liquid GOLD!

Nice staff and wonderful atmosphere, my husband and I did the Moroccan bath with couples massage. Everything was great

This place is a true urban oasis. Front desk greets you so nicely that your troubles start to melt away as soon as you are in the door. I visit for facials and cannot say enough good things about Gary. No matter what state I show up in, I always leave skin glowing and feeling like I have a new lease on life. The range of services-aromatherapy facials, oxygen, micro derm, hydra facials. All some of the best I've had in LA.

Had the Moroccan Earth Body Cocktail as a self care treat for my 60th. AMAZING! Brent was terrific. Honestly I can't say enough good things about this entire experience. The facility is spotless, staff is friendly, and the treatment made me feel fabulous. Actually worth the price tag.

Their mineral vitamin c sunscreen is hands down the best facial sunscreen on the planet!!! A must have!!

Exceptional services and skin care education from Nadine. I was amazed at how much I learned about my skin in one day.

All of the staff were so amazing. Selena did my facial which was a 10/10, she was extremely knowledgeable and helpful, will be going back.

I was in the LA area with my husband and decided to get pampered. We booked a dual Moroccan bath, massage, and facial. The Moroccan bath was absolutely amazing! I shouldn't have assumed it was just going to be a nice relaxing bath because it was more than that! The amazing jetted bathtub, essential oils, dim lights to the snacks was an experience all in itself. Highly, highly recommend booking an "adult" bath. We were sold after the bath, but we still had a massage and facial left. For our massage, we booked the signature massage, and they were kind enough to place us in a room for a couples massage. Kya and Danny were amazing and very nice. Pressure was perfect! Next, our facials... Gary and Siobhan were amazing! It's been 4 days and my skin is still glowing! My husband has never really been one to have a skin routine and now he does. It's been great to see the change in him because he was so happy with his facial results. We highly recommend this spa! The entire team were friendly and the spa is beautiful. We cannot wait until we can visit, again! Thank you to the entire Ole Spa Team!

The spa is like a place of calmness in the middle of the city. When I arrived, the front desk employees greeted me with genuine warmth and hospitality. They put me at ease right away and made the check-in procedure quick and easy. The tranquil setting, with its tasteful decor and wafting aromatherapy, took me away to a place of deep relaxation. They paid close attention to my goals and concerns, adjusting the treatment accordingly.

I love this place!!! The customer service was amazing. It was my first time and they made sure I felt right at home! The Spa melt is like lying on a bed, wrapped around in an infrared sauna blanket!!! I happily listened to my meditations while sweating and detoxing, Jennifer checked in on me periodically and made sure everything was okay, made sure I was hydrated, refilled my water and offered me cold towels throughout the session. Can't wait to go back!

Thank you to the entire Ole Henriksen staff for making my birthday such a relaxing and luxurious experience! I had a wonderful bath while I sipped on champagne followed by a massage and facial. Everyone is always so pleasant and I appreciate their attention to detail every time. I highly recommend visiting this spa.

Peaceful & beautiful spa! Love all of the treatments have gotten! And excepts class pass!

My sister and I were so excited about our long overdue spa day, and Ole Henriksen did not disappoint. The bath, the spa, the massage and the facials were top notch. We were beyond pleased, relaxed and refreshed. My fav of the day was the facial. Xavier is the best! He customized every procedure to support what my skin needed. We will def return!

It seems the response from management to the review continues to reflect a lack of professionalism. Very disappointing the manager Ethan treats patrons of the spa in this manner

Hair in robe Eucalyptus showers were just a spray Masseuse was late from finishing other client Asked masseuse to target neck and hands, she spent very little time on these areas even after being asked recommendation was given to me two days prior that this woman worked with men and could offer more pressure, that was not the experience Overall didn't have a good first experience Also never received call from manager Ethan

So there I was... tired, sore and alittle cranky. A perfect way to show up to a spa. Amanda (one of 3 front desk receptionist) welcomed me and although she was wearing a mask I could see her smile hiding beneath. As she got me checked in (the usual name, time of apt, vaccination card) I couldn't help but notice the beautiful store front. I could tell that it was the beginning of what was in store..... Amanda then took me to the woman's locker room, a small quaint room with beautiful wispy decor with a few toiletries waiting for me to use. (Aluminum free deodorant-my fave, combs, feminine products, cleansers, and Qtips I only say when I was working in the hospital (they're long) she showed me how to use the lockers and a quick guide to where everything was down the hall. I changed into my robe and slippers and headed to my Moroccan bath heaven.... Here, in this beautiful 2 tub room the air was filled with aromatherapy (which was added to the bath prior to my arrival) chilled water, champagne, tea, orange slices and their wonderful trail mix. The room was filled with the candlelight that was hung across an entire wall, and the sounds of the jets from the tub, time for me to dive in ---- wrong----, please don't follow my lead on this one- GET IN SLOWLY I almost slipped and spilled the entire tray of goodies (I tend to get overly excited) But I digress, after listening to my usual meditations I was completely and utterly relaxed after about 50 min The jets shutoff- signaling I was done, I toweled off and headed to the meditation room. Another quaint room in the middle of the hall with glass doors, more tea and water and an aroma in the room that was intoxicating. I sat for a while, pondering life and feeling bliss, once I felt as much bliss as I could, I made my way to the steam room. Another amenity at this spa that is probably underutilized as NOONE was there. It was also only 1 pm on a Thursday so, there's that. I finished up and headed to the shower which is located within the same area and man--the rain shower was great, once I figured out how to turn it on (turn it all the way clockwise- you're welcome) The rest you can probably figure out yourself considering I didn't leave naked.. Wonderful experience. Will 100% be back, probably with someone so they can be in total bliss, because who doesn't want a bestie in bliss with them- am I right? Dare I say- I left my tired, sore, cranky vibe behind, thanks for offering this wonderful experience Ole----

I've been going to Ole Henriksen on sunset for nearly 20 years. Sometime in the last 5-6 it has declined dramatically - to the point I won't be back. The front desk has always been a rotating group of nonchalants; the most recent team, who I experienced on my last massage appt a few weeks ago, doesn't know basic front desk etiquette: I was in person, paying, when a phone call came in and they took it...for 11 minutes! I was literally mid transaction. Facilities were once a shining example of what a luxury day spa is supposed to feel like; unfortunately nothing has been updated in over a decade, and small changes and repairs they've made have nothing in common with the initial aesthetic and nothing to do with relaxation or spa culture. It feels ramshackle at best, cold, dirty and off putting at worst. For the second time in 5 months their steam room wasn't working. My massage was given by a distracted, uninterested masseuse who used so much oil (I asked for as little as possible) I'm still getting it out of my hair. For the price of a 90 minute deep tissue massage here I could have had 4 at any Massage Envy - and since I wasn't able to use the steam room and the facilities were neither relaxing or accommodating what exactly was I gaining by going to ole Henriksen? I won't be back. Time has moved on from this formerly fabulous day spa, and so am I - as should you.

This review is wayyy late, last visit was before the pandemic started. Had an amazing massage, the facility was very tranquil and clean. My only comment would be that the shower and steam room is unisex, I accidentally walked in on a woman and didn't realize it was co-Ed. They do have separate mens and womens locker rooms. But overall a great spa with great service!

Really really wanted to love this place more than I actually did. Did a couples CBD massage and the massage itself was great! Dawn did my massage and I felt so amazing after, so thank you Dawn! The issue I had was the fact I paid for a couples cbd massage that says it includes the massage with hot stones, parafin wax, heated eye masks, a foot soak, and champagne. We got the massage with hot stone and wax but never received the heated eye mask, the bentonite foot soak, or the champagne. So half of the little extras that make it luxury were missing but still paid the full price. I also had called to make the reservation and asked about getting an industry discount (this location used to offer this) when I spoke to the person on the phone they had to double check that they still offered this discount and said I should be good to go when I arrive to my appointment. Then, when I go to check out for my appointment the receptionist has no idea about the discount and said she would find out for me but I never heard anything back. I am willing to give this place another chance for maybe a facial or other services but for the $$$ I was just very surprised to not get everything that the massage package advertised.