Ojo Santa Fe Spa Resort

I was disappointed with my experience at Ojo Santa Fe. While the property is undeniably beautiful, the spa falls short on the finer details that transform a visit into a truly relaxing and luxurious experience—especially when guests are spending hundreds of dollars. From the outset, the experience was underwhelming. The receptionist’s initial greeting lacked warmth and clarity, which set an awkward tone for my group of six. She was unclear about our appointment times, and her stiff demeanor didn’t create the welcoming atmosphere one would expect from a high-end spa and overall seemed overwhelmed and bothered with checking in 6 people. I was particularly disappointed that slippers weren’t included (an additional $6 charge), despite spending over $350. Robes were only available if you purchased a service or for $17 otherwise. The robes themselves were thin and felt more like bedsheets than the plush, cozy fabric that would enhance the experience. Even if these details were disclosed upfront, they come across as “cost-cutting” rather than premium. Guests are investing in this experience—why not provide robes and slippers that reflect that investment? The spa's layout and labeling were another issue. There was no clear signage to differentiate the outdoor spas (the only apparent difference being temperature), and the sauna and steam room were hard to find due to poor labeling. When I asked the front desk for help locating the sauna, a nearby construction worker incorrectly stated it was only for hotel guests—a moment that felt unprofessional and confusing, especially since the sauna access was included with the service I paid for. Other details further detracted from the experience. The water stations near the spas featured basic plastic pitchers instead of more refined options. The locker rooms lacked amenities, offering just one hairdryer for the entire women’s lounge. The shampoo and conditioner dispensers in the showers were broken, and the locker room flooded due to drainage issues. These maintenance oversights are unacceptable for a premium spa experience. Adding to the disappointment was loud construction happening next to the spa area. Workers were visibly present in spaces meant for relaxation, and the noise was audible even during my massage. This should have been communicated to guests in advance so they could make an informed decision about rescheduling to ensure a more serene visit. As for my massage, it was lackluster. The therapist didn’t ask about any specific areas of focus or preferences before starting and delivered a routine treatment without any thoughtful or personalized touches. Even small details—such as providing a weighted or heated eye mask to cover my eyes instead of a basic washcloth—could have elevated the experience. Overall, I spent a significant amount of money for a disappointing and subpar experience. When choosing to invest in a spa day, I expect exceptional customer service, attention to detail, and a seamless experience, none of which were delivered. This trip was meant to be special, but it left us feeling underwhelmed and unsatisfied. If Ojo Santa Fe cannot deliver a top-tier experience, pricing should reflect this reality. Alternatively, if seasonal factors like construction or off-peak operations affect service quality, this should be clearly communicated to guests in advance. Unfortunately, I cannot recommend Ojo Santa Fe based on this visit.

I honestly have never had a reason to leave a review, however I wanted to share my experience today at Ojo Santa Fe, overall I had a good experience today the spa seemed very busy and they had a waitlist going on when my partner and I initially arrived, when he put us on the wait list, it took us an hour to get in which we didn’t mind because we really were looking forward to soaking in these healing waters here at Ojo Santa Fe. During our wait we had a drink at the restaurant and walked around the property a little bit. The wait really wasn’t bad to get into the pools, but I wish we had arrived sooner so we got more time to enjoy the pools. Overall the spa staff were very helpful and answered questions we had and also gave us a call when our spot was available to get our passes for the day which was appreciated. When we had come back to get our passes this young girl checked us in and she was very nice, she had explained how everything worked with our day passes and pointed out where we should go. When me and my partner got to the pools they were beautiful and the perfect temperature, we had fun jumping between the different pools and even with the cold weather the pools were very enjoyable and kept us warm. The pools weren’t too crowded and other people around us were relaxing as well there wasn’t much noise. It was really nice, we also grabbed something to eat at the restaurant when it opened at 5 the tacos were delicious and the beef ribs were awesome. We then went back to the spa to switch towels and another really nice employee had asked us and a few other people waiting if we had towels to switch for dry ones. We did and she gladly switched them for us and explained why they do the towel exchanges to us and the others around us. Later when me and my partner came in the gift shop on our way out this lady we recognized from earlier came up to the same girl that helped us all with the towels and we overheard her being aggressive with her about the towel exchange when she explained to all of us why they do it and next time to bring the wet towels to switch. I wanted to note on here that the employee handled the situation very professionally and she was very kind and helpful, and me and a few others that she had helped earlier apologized to her for what that lady did because she had helped us all including her, and she was really great, I don’t remember her name but she has very curly medium length brown hair and was short I just wanted to leave that in here because she was really awesome and did not deserve to be treated like that today when she was being helpful to everyone.

Absolutely loved visiting. We were traveling through and had a change of plans which ended up with us making a same day appointment for a soak during this bone chillin 10 degree weather. They got us in with no problems for a personal tub. Very private and very romantic. Fireplace was a great touch for a special night. ICE cold water provided in the room was much appreciated. Very large location. Also would like to add I did fall into the tub and busted my big toe… there is only one step down and it goes right into 3 1/2 feet deep. I didn’t realize there was only one step and stepped in as if there was another, and at 9 pm with no light but fireside, it was impossible to see… I’d suggest the intro to include tat info for future visitors. We did not stay the night since we had other accommodations, but we will be planning a romantic weekend for the two of us here in the future!!!

I came to Ojo Santa Fe for my birthday, as I'd never been, and it's free for your birthday as an NM resident. It was cold for our soak. It had snowed lightly when we arrived, and the parking lot was a mess. We had trouble finding where to check in for a soak, and there wasn't a friendly employee to ask; we just wandered around until we found it. When we finally got the attention of the ladies checking people in, they told us towels and robes were out. They didn't have any! How can a resort that costs this much not have any robes or towels? We drove up here, so we paid and then raided my car for something to use as a towel. Thankfully, I had supplies in my car that we could use. We did the shower, locker room changing routine, and went to the soaking pools. It was pretty crowded for a Monday, and the security guard there was rude to patrons. The group in the area with us was whispering and someone giggled, he threatened to kick them out. We also checked out the location further away and were able to soak there for a bit; this further back the larger group soaking area, where we could speak without being reprimanded like toddlers. I am disappointed, and we won't be back. Ojo is no longer for NM residents but tourists, and it is obvious. They are strictly for-profit and don't care about cleanliness or providing basic things like towels.

Overall good experience. The rooms were cozy and warm. The hot springs are really nice, but I wish they were a little bigger. It gets crowded during the day with all the “day passers”. But if you are a guest, you do get earlier and later access to them. You have to book massages separately. I would say the biggest downside to being a guest is no complimentary meals, not even breakfast. Which is crazy because the room cost $250+ per night and the best they could offer was “complimentary coffee”. Super 8 has complimentary coffee. The least they could do is offer a continental breakfast or a bagel. The restaurant on site is pretty good. I had the best tiramisu I’ve ever had there. I wouldn’t recommend staying there. I would recommend staying at a cheaper hotel with more amenities and getting a day pass to soak there.

We had great public soaking experience at the hotel: before 9am, it was quite private as day soaking is not open yet - Loved the views and the water during the stay. unfortunately our private soaking was cancelled due to malfunction of the facilities. Very sad about it - but they credit back to us immediately. Rooms were very clean, spacious and beds are comfortable. The coffee and tea in the rooms were surprisingly good - better than most resorts I stayed at before. Maybe the spring water makes them taste better. Staffs are friendly and helpful, tho a little lacking in management: our wristbands were malfunctioning a few times during the stay, which was quickly fixed by the registration staffs. Another highlight of our stay was the puppy experience - I made friends with puppies Moli and Lola, the cutest puppies ever. Lola was a little conservative when I first met her but soon demanded belly rubs from me. Wish I could bring her home if I did not have two dogs already. They definitely melted my heart during the stay. I hope they find their forever home and a loving family soon! Please consider Lola if you are looking for a puppy in this area! She’s the best.

Second time visitor first time overnight guest and I love it so much! The grounds and amenities are so lovely I’m not sure what more anyone can ask for. Definitely worth the cost. There were a few weak spots in the hospitality team but nothing insane and certainly did not eclipse the experience. As other reviewers have noted it can be a very social and talkative space but I do not think this detracts from the experience, on the contrary think an actually completely silent atmosphere is oppressive. Still very, very peaceful and serene!

An unpretentious relaxation destination, with multitude of activities. Along with the obligatory hot springs pools of varying temperatures they offer steam room, sauna, yoga sessions, chicken house and even puppy time. The on site restaurant has a very good menu, and the grounds are well kept. The lodging accommodations are relatively basic and completely adequate, and the focus on amenities and atmosphere is the reason to visit. Very friendly staff and peaceful atmosphere.