Officina Profumo-Farmaceutica di Santa Maria Novella

Rose helped us and I have only the best words for her! She was incredibly kind, pleasant and professional. Really professional service, nice approach - kudos to her! I didn't come with the intention of buying perfume this time, but after her presentation and kindness, I had to. Truly an example of how perfumery workers should treat customers. I am delighted with both the products and her service.

Chivalry is not dead. David and Royce truly know how to treat customers in a way that will generate loyal, life-long customers. I cannot give enough praise to David and Royce. I was purchasing the delicate pet shampoo (which I love) for my dog and it was sold out online. David was patient and polite with me the entire time we spoke. I also spoke to Royce earlier today, and yet again, I feel compelled to praise the customer service, kindness, and character of the people this company is bringing into their business. Fortunately they were able to get the shampoo sent out to me. To the leadership of Santa Maria Novella Retail-- thank you for providing me with the outstanding customer service I received from David and Royce. Seriously, if you want to be taken care of, these two will give you the best customer service there is. You've earned a lifelong customer and I plan to call David and Royce for all future orders :)

I love this brand and shopping in the NY store is always a pleasure. Recently many products I love changed, they discontinued Nori night cream which works amazingly for me, the F cream doesn’t smell the same and not as rich as before, the most disappointing thing is my favorite perfume Rosa is changed, the package changed from the beautiful frosted glass bottle, and smells very different. I’ve been using SMN Rosa for a decade, I would give 10 stars for the old one, it became my scent, every time I wear it I feel great, I could actually smell the rose and received so many compliments. But now the notes are not the same, it doesn’t last long as the old version and doesn’t have the elegant rose fragrance any more, instead of it, it begins with a strong alcohol scent and left with some grass tone to it. I really miss the old bottle Rosa, the old formula was well balanced and classic. Today I went to SoHo store and found out the notes are different, they changed the roses types, took out mimosa and a few others, add vanilla to it. How I wish they would stick classic as they were known through, those old formulas were tested throughout times which is the main thing distinguishing SMN from other brands. Luckily I found last two bottles of old version from Aedes perfumery, they can last me for a while until I can find permanent replacement elsewhere.

I got a sample while making a purchase at the store in London. My husband could not stop sniffing my neck. It smells deliciously sexy. I LOVE MELOGRANO!

I’ve been thinking of this place for weeks because the first time I walked by, it smelled so good! Had to come back and actually walk in this time . Beautiful little shop. Ashley was great sharing the history and the details of each product with me. Ended up loving a fragrance and purchasing on the spot. Great stop this afternoon, highly recommend.

I recently traveled to Firenze on a family vacation (September/2023) Of course, I was excited to visit the oldest pharmacy in Italy. I purchased 5 candles and Citta di Kyoto acqua de Colonia. Much to my dismay non of my purchases honored the advertised quality. Neither the colonia, nor the candles have any scent. Sadly, I will not recommend their products. I wish I can get my money back 🙁

Have to say that I’m really disappointed they discontinued the beard oil here, but ultimately the products remain top-notch and the staff is always very friendly and helpful. Please strongly consider bringing the beard oil back :)

I have been buying Santa Maria Novella Pot Pourrie cologne for years at a store in Sonoma , CA. They no longer carry it so I ordered it online. The bottle I received had almost no scent at all!! You should not be selling it.