Norio's Japanese Steakhouse & Sushi Bar

Located in the Fairmont Orchid Hotel, I had high hopes for a great experience. Staff is fine, but service was quite slow. I expected more for ambience, but just slightly better than a diner. Food presentation is very good, but the flavors are average. If you're looking for a fine dining, romantic evening, this ain't the place.

Food and service was great, however our waitress told us they were permanently closing as of September 3rd 2018 to make way for a new restaurant.

Ordered the all you can eat. Wasn't really worth it in my opinion since they only serve half a roll each time and there's like a 20 minute delay between each request, so you'd be full by the time the next plate comes. Had the lobster roll and wagyu beef rolls, but didn't think either one goes well, served in that form. Dragon rolls, bake muss, and the double crunch were tasty. So I'd definitely order that separately if I ever get the chance again instead of getting all you can eat. Don't forget the free drink included with the resort fee. Service was excellent.

Friendly staff and excellent service. Conveniently located on premise of Fairmont Orchid. The food served is quite lack luster, though portions are large. "Grilled wagyu beef" has no evidence of being grilled, it's rather a subprime cut of slow cooked/braised meat. The sauces are just soy sauce infused with various flavors, which may be interesting to those new to Asian cuisine. Overall the ambience is OK, but the food feels lacking soul and passion.

We are here simply because we were staying at the Fairmont, and I wouldn't go out of my way to go here. It was good, but very pricey for what you get. The sushi was okay but definitely not the best on the island.

Nice location and service. The unlimited sushi rolls were a good deal and the ribeye was very tender. The cocktails were solid.

Food was poorly prepared. Bad sushi, oily tempura, cold fried calamari, room temperature oysters. The drinks less than basic. Don't waste your money. Rip off.

The food is quite ok. But for the aspiration and price level of this restaurant one should not be waiting for 15 minutes if you have a proper reservation. No further complaints very friendly staff.

Located in the Fairmont Orchid Hotel, I had high hopes for a great experience. Staff is fine, but service was quite slow. I expected more for ambience, but just slightly better than a diner. Food presentation is very good, but the flavors are average. If you're looking for a fine dining, romantic evening, this ain't the place.

Food and service was great, however our waitress told us they were permanently closing as of September 3rd 2018 to make way for a new restaurant.

Ordered the all you can eat. Wasn't really worth it in my opinion since they only serve half a roll each time and there's like a 20 minute delay between each request, so you'd be full by the time the next plate comes. Had the lobster roll and wagyu beef rolls, but didn't think either one goes well, served in that form. Dragon rolls, bake muss, and the double crunch were tasty. So I'd definitely order that separately if I ever get the chance again instead of getting all you can eat. Don't forget the free drink included with the resort fee. Service was excellent.

Friendly staff and excellent service. Conveniently located on premise of Fairmont Orchid. The food served is quite lack luster, though portions are large. "Grilled wagyu beef" has no evidence of being grilled, it's rather a subprime cut of slow cooked/braised meat. The sauces are just soy sauce infused with various flavors, which may be interesting to those new to Asian cuisine. Overall the ambience is OK, but the food feels lacking soul and passion.

We are here simply because we were staying at the Fairmont, and I wouldn't go out of my way to go here. It was good, but very pricey for what you get. The sushi was okay but definitely not the best on the island.

Nice location and service. The unlimited sushi rolls were a good deal and the ribeye was very tender. The cocktails were solid.

Food was poorly prepared. Bad sushi, oily tempura, cold fried calamari, room temperature oysters. The drinks less than basic. Don't waste your money. Rip off.

The food is quite ok. But for the aspiration and price level of this restaurant one should not be waiting for 15 minutes if you have a proper reservation. No further complaints very friendly staff.

Absolutely beautiful property with amazing views, all the staff are there to make your stay a remarkable one, always smiling and ready to help in anyway to make your stay memorable. The food is decent, little overpriced for what it is, but again the service makes up for it.

Hallways smell wet and moldy. Can't believe I'm staying at a 5 star hotel and have to deal with this odor every time I go in and out of my room. Bathrooms feel quite dirty. The floors look like they're not mopped. Toilet rooms have dusty baseboards, air vents, and telephones. There is a thick layer of dust on top of the main room door too. Shampoo, conditioner, and soap are really drying for the skin. Pool doesn't have any shade, directly in the heat. Ocean side that is meant for snorkeling has a lot of sharp coral. AC automatically shuts off, this leads to humid filled rooms and moist blankets on the bed. bathroom sink is clogged. Dining options were scarce. There is maybe 1 place that's on DoorDash and half the week it is closed. Other food places are quite far to get to. Gas is quite far as well. No ABC stores nearby and not sure if there is a convenience store. I haven't seen any. The king and queens market and Mauna Lani are not very good... the king and queens markets by Hilton waikaloa were nice. Room service was good. The in room dining folks are professional. The Japanese noodles from in room dining was quite tasty. If you add on chicken, keep in mind it is a bland chicken breast cut into big chunks. Views are nice. The property itself has nice views. Elevators are really old and have no AC. One of the main elevators near the lobby is barely working. Hallways do not have AC. I stayed at grand Hyatt in Kauai which is also a 5 star hotel. That was a true 5 star experience. This felt like a 3 star hotel with a 5 star price tag.

Beautiful oceanfront resort with a large pool and beach access. Great for families with the small cove and access to beach equipment. The property is beautiful with perfectly manicured gardens, waterfalls, and the beach. Our room was spacious. The bathroom was huge with a stand up shower and bathtub, double sinks, and separate toilet. Each room has a large balcony as well. They provided a nice baby crib upon request as well. They have three restaurants on site, a spa, and fitness center. Parking is included in the resort fee. They also have a shuttle to nearby shops. Staff were very friendly. The resort is a bit isolated and 30 minutes from the airport, so you do need to drive to go out to eat or do sightseeing seeing.

Stayed during Christmas 2024 to New Years. This hotel exceeded all of our expectations. Beautiful grounds that are well attended. Stayed in the 1 bedroom suite and it was perfect for our family if 4. Very spacious and clean, the maids were great! We were greeted with chocolate strawberries, fruit and cheese plate and a bottle of bubbly. The reusable water bottles are nice. Also there were little gifts a few days in our room- a Fairmont beach bag, deck of cards, chocolates and macaroons, and another bottle of champagne was such a nice touch really made us feel welcome. Food on site was great, and service was good. They offer activities for guests which was a fun way to spend some time. Shuttle to the mauna lani stores- grocery store over there had everything you need. No complaints and will definitely be back.

I had been wanting to stay at this hotel for a while but it was so expensive. One day I got an email from Travelzoo for a great room rate for this place and no resort fee. I figured it was a good omen. A friend and I stayed for three nights. The rooms need updating but I was already aware of this. Our room was clean and had a spectacular garden view plus a peek ocean view. It had a retractable clothesline over the bathtub. I have not seen one of those in a hotel room in a very long time, but it was very handy for wet, bathing suits, etc. We were greeted with leis. I have been traveling to Hawaii for many years and I've never gotten a lei greeting so that was really nice. The staff was great. Housekeeping came in each day. They give you a complimentary refillable water bottle. Food and drink on the property is expensive but that was expected. Room service was prompt. The grounds are so beautiful. Gorgeous flora and water features everywhere you look. The lagoon is nice and pretty private. The pool area is very large. The hotel was very quiet and one of the staff told us we picked a great time. Apparently we were there between two events. It was very nice to have nothing crowded. I would definitely stay here again!

It is a beautiful property with friendly staff. I stayed four nights at the conference, which is a lovely setting. The only thing that needs to be added is a more diverse shopping place inside the building for purchasing drinks, snacks, etc. It's not a significant complaint; this is more on my wish list. I will stay again.

We stayed at the Fairmont Orchid during the Christmas holidays in December 2024, which was magical! The festive decorations added so much cheer, and we were welcomed with a thoughtful plate of tropical fruits, chocolates, and two reusable water bottles. I loved the refill stations on every floor--such a convenient and eco-friendly touch--and the availability of a washer and dryer made our stay even more comfortable. The property itself is stunning, with beautiful views and excellent amenities, including a fantastic spa that's not to be missed. The staff were friendly and attentive, making us feel right at home. The only downside is that it's a bit far from Kona, but the serene location and overall experience were well worth it. Highly recommend!

This is visually the most beautifully landscaped hotel I've ever stayed at. Obviously, a lot of money and effort is spent on the beautiful landscape, flowers, and walking paths. The paths are designed to maximize the space by creating circular routes that have you pass by waterfalls, pools, bridges, manicured lawns, and exotic flowers and vegetation. We were at the hotel with a group tour arranged by Carousel Travel, in conjunction with a local TV show, "Twin Cities Live." As part of the package, we had access to an very good breakfast buffet that included eggs, fresh fruit, granola cereal, bagels, and a variety of breads. Our room overlooked the lush gardens and we heard the sound of the waterfall every night, which was very pleasant. The noise from the open patio door was minimal. The room itself was very nice, but not luxurious. They did give us an excellent metal, insulated thermos to use (and keep). The thermos could be filled via various bottle filling stations with excellent, cold water. Eating options at the hotel included a variety of restaurants and snack areas, although all options were very expensive. We did not eat at any of these restaurants for dinner. However, we ate a few lunches at Brown's Deli, which was expensive and meh in terms of quality. The highlight of this hotel definitely are the grounds. If you want to spend a lot of time at the hotel in the sun, this would be a great place to do it. If you are looking for better value, in terms of room and food, I'd seek out other options.

Great experience and service! I booked through Expedia. My husband dropped me off to check in, lovely welcome fresh orchid leis. To my surprise when we were checking in we got upgraded to Fairmont Gold. (BONUS)! We were escorted to the Fairmont Gold wing, which had its own concierge. Included breakfast and canapés. When we checked in we were offered some bubble. We were then shown to our room. Room was spacious and very clean. Large bathroom with both shower and tub. Balcony was also spacious we faced the garden with a pickaboo of the ocean. Bed was delightful, house keeping was on top of everything, and would come by at night to see if we needed anything else or if we were gone, turndown the room. Nice little touches. Overall the service was amazing!!!! If we needed anything or help staff went above and beyond. The resort itself was nice, I wish they had a bigger pool, nice calm private beach, amazing sun sets, great options for food several restaurants and cafe. The resort also had shops. I used the gym numerous times it's pretty good but to my surprise always super busy, even at 5am!!! We had a fantastic time, we love the Fairmont it's pricey but with the upgrade felt it was worth it. There is a $47 resort fee per day, which I thought was a lot.

Beautiful sunset!! Great beach access! There is nothing like watching God paint the sky as the sun sets to kiss the ocean goodnight!!

Best hotel on the Big Island for friendly, professional service, location where the outside world does not intrude, and elegant accommodations that equal or surpass the other big name hotels on the Gold Coast. Restaurants have something for everyone, our daily favorite is the Halekai by the pool where you can dine with your feet in the sand. I could go on and on but no hotel is worth staying unless the support team is caring and competent. The staff & management at the Fairmont Orchid have never disappointed us and they actively seek to treat their guests as they would like to be treated. Big Mahalo to the team at Fairmont Orchid!

The hotel is pretty, but definitely not worth $1,200/night. The Lamont convience store that we thought was onsite no longer exists. Pros: * Great views * Gorgeous sunsets * Live music every night * Staff at the sushi bar were great and friendly * Option to snorkel at the beach if conditions permit * wild cats around the property (Lucas comes out at night where the live music is...he's precious) Cons: * Food and drinks are unbelievably pricey ($7 for an iced coffee, $5 iced tea, $16 breakfast burrito, $18 tuna salad sandwich, $7 can of Coors, just so you have an idea) * Lack of dining/snack options * Hours for dining are odd and one of the 2 restaurants onsite is closed Friday - Sunday (odd!) * You can snorkel on site at the fairmont beach, but it is murky and we only saw a handful of fish * It appeared that everyone received a lei greeting upon arrival; however, we did not * The shower in the room does not drain, so during showers, we were standing in a puddle of water, while trying to hurry up so it didn't overflow into the bathroom floor, with terrible water pressure * Far from just about everything (Tommy Bahama restaurant is close, but that is the only other dining option close by).

A beautiful resort property with lovely views and multiple options for food and drinks if you're willing to fork over the cash for the pleasure. I recently visited with a couple of friends and we ordered sushi and drinks. The server noticed the kitchen made a wrong roll, so she graciously comped us that plate and eventually brought the correct roll. We ordered a round or two of drinks. I was sorely disappointed in the size of the $17 rose--a tiny glass with a small pour. When the bill came ($150), it was somewhat surprising. It seems there is no kama'āina consideration, unfortunately. If you visit, come for the live music and the ocean sunset views.

Loved everything about this hotel. Sure the bathrooms need a little sprucing up but that's it. Our room was redone and lovely. View fabulous, grounds beautiful loved the restaurants except the Asian one. Pool was great too. My daughter flew in and joined us she had her own room which was just as nice. She and my husband had the breakfast every morning and are still raving about how good it was. Also I can't forget to say the staff at the hotel was wonderful as well. We left after 6 days to stay at the Grand Hyatt which we had stayed at before and loved. The rooms there were horrible now and so was the food. All we did was talk about how wonderful the Fairmont Orchid was and wished we stayed longer! Definitely can't wait to return!

I spent a couple of nights at the Fairmont Orchid for my birthday. I chose this resort because it looks like paradise in the photos, I love the Fairmont brand, and I wanted a relaxing and quiet place to stay before staying a few nights in town. The Fairmont Orchid is fairly overpriced, even for a Fairmont. We went with the Gold upgrade so we could justify some of the price with a decent breakfast and pupus in the early evening. The food in the Gold Lounge was great, as was the service. Alcohol is not free in the lounge - they have an "honor bar" which I dutifully signed every time even though I observed several guests who did not. Otherwise, the bars are $$$, basically 2 mai tai's plus tip will cost you roughly $50. So if you enjoy having a couple of drinks at the pool, I highly recommend stopping at an ABC store before arriving. We didn't have a car so found the resort to be a little isolated. My main issue with the resort was the inconsistency with the quality of food. We ate at 3 of the restaurants and overall, I just can't really recommend any of them. The gift shops had some fabulous clothes, but I'm not gonna spend $500+ on a resort wear dress. The pool is good, I don't think it's heated, but I appreciate that there is a cordoned off area for adults. We were going to rent a cabana but they were so incredibly overpriced, I just couldn't bring myself to do it (there were only 2 of us). The holiday hula history/presentation was excellent (December 15). Overall, I really liked aspects of this resort but for me it was a one and done.

Our favorite resort in Kona. Beats the FS in many ways. A lot of kids and bugs during the day but otherwise layout of the hotel is great

This is my second visit to this 5-star hotel, and we had another great time. (See my 11/21/18) previous review for additional comments.) The front staff was again very accommodating and friendly, especially Maria. My friends are top tier members, and we were upgraded to a suite with a connecting room on my second day there and their fourth. At check in for the upgrade, I arranged for my connecting room to be paid on my credit card and Maria put a $1,150 hold on my card. She even pointed out the benefits in joining ALL-Accor membership so I could get the appropriate points for my stay. My friends' suite room in the North Tower was on the first floor overlooking the ocean. Their patio area was spacious and nicely furnished. We sat out there most mornings, enjoying our coffee. I had a smaller patio with a partial view of the ocean and a spacious room and bathroom. (See pictures.) We enjoyed the brunch most mornings and I concur with a number or reviews here that it is expensive at $48/person, excluding tax, but you do have an array of items and a made-to-order omelet station. Overall, this resort hotel is a perfect place for complete relaxation, and the service is impeccable. My reason for only 4 stars on this visit is due to the billing process and some communication issues experienced. I received an email detailing your ability to use "Fast Checkout" the day of your departure. However, a preliminary bill is not provided for you to do a quick perusal of the charges. It wasn't until I got home (Orlando, 6-hour time difference) that I received a copy of the final invoice. I noticed approximately $500 in errors, the biggest error being a $425 initial credit for the room deposit. There was also a $50 charge for the brunch that morning that was missing from my bill. I made several calls to the Fairmont to speak to someone in Billings. I left a message with a detailed explanation of the issues and received a call back message stating I should call Carmen direct when I'm available to return the call. I tried again later that night (10pm my time/4pm Hawaii), hoping the Billing department would be available to return my call in the next few hours. That did not take place. I assumed someone would call me back the next morning given the amount of the billing error. At 3:30pm my time (9:30am Hawaii), I decided to call back and was finally able to speak to Carmen. I explained the situation of providing my credit card at check in and not sure what the $425 credit was for, given the remaining charges were appropriately charged to my card. It seems my room deposit was charged to my friends' credit card account by mistake given they initially checked in first. Carmen agreed to make the appropriate charge to my account and credit my friends' account. I also asked about the missing $50 charge, but due to confidentiality, Carmen was unable to provide me with my friends' billing information and suggested I work that out with them (which I did). However, no apology was given for the billing mistakes, and I was surprised how difficult it was to get in touch with the Billing department, especially for an error this large. Finally, we also had a miscommunication related to late checkout for my friends' suite. (It was posted to their account at initial check in, but it was not transferred to the upgraded suite). Luckily, my room had late checkout and we transferred their bags, and they showered in my bathroom. Overall, a good stay. However, improvements in Billing and room accommodation communications would return my review to 5 stars.

Relaxation awaits; this is the perfect resort for a low key getaway. The service is on point from the moment you arrive and welcome with a traditional lei. My partner and I arrived early and were able to change to enjoy a little poolside time and cocktails while we waited for our room to be ready. The property has the option to enjoy a private Sandy beach or pool. Activities include daily complimentary options include: daily morning yoga, tea leaf Lei making or you can venture out in the 2.5 mile run/walking path.. For a few, can reserve Tee time in the golf course, court time if tennis courts, and snorkeling and the outdoor spa to name a few options. The rooms are comfortable and spacious with beautiful views of the extensive grounds our ocean. I love all the lush garden/water features on the property. In an effort to contribute to sustainability, the hotel provides complimentary water bottles and filling stations with ice cold water for guests to enjoy during their stay. While out in a walk around the property, I also came across a small honey bee box. I have family on this island so I visit a few times a year and like to book my visits in different resorts gain new experiences but after staying here, I feel I may need to rethink my strategy and book a future visit soon. I felt renewed and refreshed from my stay.

The resort and the grounds are gorgeous! Huge pool and plenty of seating at pool and on beach! We never had to search for seating. Super awesome that we could go swimming and snorkeling just off the beach... once again there was plenty of seating and we never felt cramped. The room was nice and the bed was really comfy... I think it was a king.

This has been an amazing experience so far. I was actually here for work and brought along the girlfriend to experience the Fairmont and big Island! Unfortunately was only here for a short time. James at the front desk took very good care of us and even checked us in a bit early. That was nice as we were excited to head over (2 hr dive) to the volcano national park to check out the lava at night. The pool and the beach were very nice as well! Make sure to swim out and go snorkeling. Really good margarita by the pool btw! I and the girlfriend had dinner at browns and the food was not only good but Christian was very attentive and took good care of us! Kudos to him! All in all the staff was great and the grounds are fun and beautiful. Lastly the rooms here are very nice and the bed was super comfy! We will sure to be back here if we stay at big island. Also big special shout-out for housekeeper Nathy in the south wing for cleaning our room to perfection!

Excellent service and great amenities. We were here for a corporate incentive trip and everything was excellent as every Fairmont I've ever stayed at as been!

Absolutely beautiful resort. Highly recommend if you are visiting the Big Island Hawaii!

They were so nice. Surprised the birthday person with champagne! How lovely. We woke up at 5:45 am by accident and joined the sunrise canoe at 6:20 am. Yes, it costs money but it is well worth it. We paddle out to wait for sunrise. Total of 8 of us with guide Noah (sorry if i mispelled your name). Guide was terrific to give us a history of how this place came to being, identify the mountains, and give a short historical history. It was wonderful. We waited for the sun to peek up from the mountain. He blew the conch 4 times. Said some sacred words, touch the water significant to be ready for the day. Much appreciation to this land and their ancestry. It's all about giving thanks to the ancesters before them. Appreciate this place that will hold the tradition. Splurge in the all-you-can-eat breakfast. Great service. The omelet guy was a little stressed. Loved the food. Every staff has the aloha spirit, from the house staff, breakfast staff, and the car attendants. Thank you for making our stay very memorable. Even the guests were nice.

Beautiful resort. Booked through Costco Travel about 6 months in advance for a great deal. We didn't get to spend too much time on property as we were on the road quite a bit driving around. We did spend a day at the pool and the beach. It was a week before Labor Day Weekend and it felt like we practically had the resort to ourselves when we were on property. Front desk staff was awesome. First night, we came in late after a drive from Hilo side and there was no place to get food. We ordered room service and we were so glad they served us even though they closed just about 10 mins before. We were very appreciative of them going the extra mile for us. Just outstanding. Valet attendants were fast and friendly.

Back again to review the Orchid. I've been coming to this hotel for the past 17 years and have been present at least twice during their soft renovations. Let me say that the Orchid never disappoints. The staff are just honestly, phenomenal. Eric and Elaine at the pool keeping everything meticulous, Nino and Duke playing beautiful music at the Luana lounge and Brown's Restaurant, the housekeeping staff that are all BEYOND kind and work so hard to keep the rooms meticulous, and of course Barbie, the kindest, most gracious quality manager of the hotel. Things could not run in the clockwork fashion that they do without her. We came this time at the beginning of the "festive" kickoff week and the staff makes the already gorgeous grounds just twinkly and lovely and goes above and beyond to make a holiday stay here memorable. Food is always exceptional, (yes in reply to other reviews it's pricey but find me any good eatery on an island that isn't). The soft renovations are extremely pretty and the rooms feel very modern. The bathrooms have remained as they have been since we began coming, so they're the same, but they're kept up super nicely. Rooms also have Nespresso machines so that you can sip coffee privately while watching the sun rise from any balcony vantage point. We will be returning in July and looking forward once again to all that the Orchid has to offer, from their perfect lagoon where the Honu sitings are plentiful, to the adults only pool area affording a perfect ocean view. Stay here and you will have memories for a lifetime!

Decided to treat myself for my Birthday with a stay here. Even before arriving, I received several helpful messages from the hotel concierge desk expecting our arrival and asking if I had any inquiries. This was sent by Sam and Tanya. Upon arrival, we checked into the front desk and soon after escorted by our bellman, Kalani, to the Gold Floor. Reaching the Gold Floor, we were checked in and shown around the lounge by James Prieto. He was very informative and helpful; this being our first visit. There were several others setting up in the lounge for "Sunset Canapes" which began at 5 pm every evening. So we rolled back into the lounge for this Happy Hour and we were pleasantly surprised. Of course James was there to greet us again and the layout of the food and bar was so inviting! The amenities on the Gold Floor were worth the extra. In fact we enjoyed the food so much that we had to have James cancel our reservations to the Brown's because we were thoroughly satiated. The Fairmont Orchid itself, like in other reviews, has not been updated. That is the reason for the 4 stars. But it still is a grand hotel with spectacular views. Our room was immaculate and housekeeping is there when you need it. Daily cleaning, not like Covid times when you did without. I wish I had tried out their spa but that will be the next visit. Room service is available until midnight. And they provide a room service button when you are ready for the food to be cleared away in the room. All in all, a great relaxing stay. I personally feel that what makes the Fairmont Orchid a great place to visit is their staff and employees here. We were always greeted everywhere we went. Staff go out of their way e.g. took trash from my hands walking outside. The personnel on the other end of the phones are always pleasant. Bravo to this hotel for bouncing back from Covid shut down and showing Aloha when we need it.

I stayed for one night with my bulldogs. Got a great garden room. Very convenient for my dogs to walk pee and poop. The service from the valet bellman front desk agents and room service people were amazing. Always cheerful polite and kind. Very welcoming to my dogs. I would definitely stay here again and recommend to friends and family

We stay here for a conference, and then we stayed a few days after the conference. Everything was just fantastic until the last two days and then somebody was smoking near our lanai deck. I called the front desk and complained and then I called the next day to complain and she said, what can we do to make it more comfortable so I asked for a later check out on our last day. We did the breakfast buffet a few times and it's just fantastic. I can't give you any information about the pool, the beach or the Spa. A friend of mine and I went off site to get our hair done. They don't have a salon as of this date. Yes one last thing this is the time of year that you can watch the whales breach and flap a fin tight from the shore or even from your patio.

Stayed at Fairmont for 4 nights for my hubby's work-sponsored appreciation week and had a great time! Pros: - Excellent staff-- everyone from Registration, Front Desk, and Room Service was so friendly and attentive. Our rooms were serviced 2x daily which was a really nice touch considering hotels don't offer daily servicing anymore due to COVID. - Beautiful grounds with an expansive heated pool and a quick walk to the small beach. The space is designed well for big conferences such as team meals, banquets, and other large events. - While it's a more rocky man-made beach, it has great snorkeling - during one session I saw three sea turtles, eels, and tons of different fish - Our room was very clean and comfortable, the marble bathroom had a separate tub and a shower, and his & her sinks. Love the fancy Le Labo toiletries Cons: - I should have inquired, but I never found the hot tub. Apparently, it's hidden behind trees and foliage, and it exists! Note: - For families looking for more kid-friendly stays: I'm not sure if Fairmont offers rooms with 2 bedrooms, a full-service kitchen, and in-unit laundry, but that's what I would prefer to book if I came with kids. Our room was basic and only had a small fridge, not even a microwave or simple coffee maker. There are NO water slides. The pool and beach are more adult-appropriate verses for small kids and toddlers. - Snorkeling: It's better to go in the morning or afternoon to avoid the freshwater churn which causes blurry/poor visibility Overall, we had a great time but the ~$1K/night rate is wayyy over our typical travel budget

Had a work convention at the Fairmont, it was my first time to the big island. The resort is really beautiful and peaceful, the views were outstanding of course. The property is lovely, laid out with a bit of walking but not too much. It was fairly easy to get to the stores, restaurants and pool area. They give you an hour of snorkeling each day which was really nice and I was sure to use that benefit. Some things could use to be updated a little bit l, the rooms were nice kind of plantation style simple elegance. The food at the pool was good when I had lunch one day and the pool area was kept up well and the staff were friendly. I didn't use the gym area or the spa but the spa does have a nice outdoor massage area by a waterfall which is cool. Our event had a catered dinner outside and the food was excellent for a buffet event, delicious seafood which was nice! Great entertainment as well, traditional dancers and band. The convention rooms were adequate and the staff in that area were really helpful with all things. The hotel has water bottle filling stations all over and the water was super tasty which was awesome. The valet staff was a little off though, I had to wait a long time multiple times for my car they lost my keys at one point and were left on the seat of my rental car thankfully the door didn't lock. It was bizarre and inconsistent for such a nice property. All and in all it was a comfortable stay and enjoyable.

We attended the Fairmont Orchid Luau last night and found the food to be underwhelming. All the meats and fish were very overcooked. We expected for the price tag and Fairmont brand reputation that the food would have been much better. The show on the other hand was good. The performers were genuinely happy and the fire performance was great.

After reading some of these good reviews I had to check and make sure I looked up the same hotel.. THE only thing keeping THIS Fairmont above water is the island itself! The grounds are pretty but that's where it ends. DO NOT go and expect a Fairmont experience it is VERY clear that The orchid staff don't care, hate their jobs and are NOT held to the very standard that I have experienced at any other Fairmont in the past. For start the rooms are dusty and not maintained the pool staff seems unhappy and angry everything you ask of them is a chore (The word RUDE is an understatement) Not sure who is training the housekeeping staff but the cleanliness is off putting. The front desk staff have zero communication and put us in multiple dirty rooms when we checked in. Only people doing their job is the wedding coordinators/planners and bell service. I can speak for myself and the also 30-40 other guests that stayed and had their own negative experiences while attending our family wedding when I say this hotel needs a facelift (One bartender told a guest during the reception *a recovering alcoholic that he doesn't deserve his good looking wife while ordering a coke instead of alcohol..) not kidding. Then he went on to call anyone going up for a second round an alcoholic. Even putting alcohol in drinks when people asked for none.. This vacation experience has made me lose trust in everything that I thought the Fairmont stood for and makes me second guess ever staying at a Fairmont again.

It's hard to identify the worst part of this hotel. It's been rode hard and put up wet. Everything in and around this hotel is 10 years overdue for renovation. It has a musty smell and the rooms are bad. Bathroom is dingy and the shower handle is broken. Carpet is worn out and stained. The tennis courts are cracked and there isn't a redeemable thing I can find. I'd get into the service but this review is already negative enough.

Gorgeous Beautiful grounds pictures don't do it justice!! Very peaceful Hotel that I highly recommend. By far my favorite hotel! Browns Beach house restaurant in the hotel is a great choice also!

A great oceanside resort to relax and unwind for a low-key vacation. This resort is part of the Fairmont chain and if you've stayed at others it is a bit unique from the chateaus you might have experienced prior. The grandeur is there but through a Hawaiian lens. The resort can get a little pricey. It's a Fairmont afterall. It is located about 30ish minutes outside of Kona and is about the only thing in the general vicinity. There is a small shopping area with a grocery and coffee shop which serves breakfast and lunch items which are about 1 mile away and walkable. Otherwise, I would highly consider having a rental car for your trip here. There appears to be a Hertz office on site for assistance if you decide to forgo renting one at the airport. There were quite a few children at the resort when we went. Not much of a problem but if you're highly averse to relaxing with children around be warned. We didn't have any problem being able to relax by the pool and enjoy the ocean breeze and refreshments from the pool restaurant. There is a great pool or an ocean lagoon option for sunning and swimming. They provide some snorkeling and water recreation rentals for the ocean as well. The resort itself is in a need of a facelift to be honest. It is showing its wear and tear and could definitely use a little TLC upgrading. We were told that there is a plan place to do just that during 2024 in multiphase approach. This is why I give it 4 stars at the moment. The restaurants on site were all great. We did the breakfast buffet 1x because it really isn't worth the price. Do room service or Brown's Deli. Brown's Beach House was really amazing with great food and views of ocean. The Luana Lounge has great drinks and amazing looking sushi. There is bartender at the Japanese restaurant (Jessica) who is one of the best and most knowledgeable bartenders I have ever come across. Check her out and ask her about some interesting whiskey history. Drinks across the resort average $15-$20+ each depending on your taste. Food items depend on the outlet/restaurant and are generally priced at what you'd expect for a Fairmont. Overall it was pretty nice experience and provided some much needed recharging and relaxing. I would consider returning but will wait probably until after the updates and see if the facelift has improved some of its features and signs of age.

This is by far the worst hotel experience I've ever had. Stay somewhere else! The hotel is under construction. No warning about it, no email in advance so we could change our reservation, nothing. All you can hear is jackhammers all day long (see attached video). We asked to move rooms since the construction is right outside our door and they refused! To get away from the noise and actually relax, we spend our time at the Hilton Wakailoa where the staff are friendly, the hotel is WAY nicer (and quieter), and the location is much better. DO NOT STAY HERE!

This resort is in desperate need of a renovation. The rooms are big but all of the furnishings are very old and not good old, run down and uncomfortable. Horrible quality linens and lumpy pillows. Bathrooms just feel grungy and dirty. The grounds of the hotel were nice however the pool lounge chairs were really worn the cushions were dirty, the beach lounge chairs were horrible so uncomfortable. The jacuzzi felt really dirty and the furniture around it was really bad. Food, we had decent dinner but the food at the pool and beach was terrible, we had a $26 burger that was a frozen patty barely edible. The staff however were very good especially the front desk they were great.

A must stay five star hotel. From the incredible greeting to the glamorous and indulgent bathrooms this property is posh. Far from frumpy, this resort is hip and young but maintains its hip and elegant vibe. Service is impeccable as is the food and drink. My top pick for the big island.

Fabulous hotel booked through Costco travel. In my opinion, the Fairmont Orchid is the best hotel on the big island. The hotel, rooms, and service were all top-notch. I would highly recommend visiting this hotel. You will not be disappointed! While here, be sure to make a sunset dinner reservation for Brown's Beach House.

Probably nit picking here. Grounds are beautiful. Rooms were nice. Ordered room service one night and had bit of a mis adventure (ordered 2 poke bowls and they only brought one and then when they finally brought the other they didn't bring soy sauce). Main issue is with the "partial ovean view" room. Partial is being generous. If you are 6'3" and crane your neck while leaning out over balcony you can maybe see a sliver of water in the distance. See video. I do not consider this partial ovean view. I've had partial ocean view at other resorts and could readily see the ocean unlike here.

As other hotel brands began to alter the services provided to guests during the pandemic and still are, Fairmont has kept the guest, like ourselves, front and center which in the end, creates lasting memories and an outstanding guest experience through guest service excellence and care towards attention to detail. I chose the Fairmont Gold floor once again, looking forward to experiencing all the perks and additional services offered while staying on this exclusive floor with an exclusive lounge. Fairmont Gold is like a "hotel within a hotel", with personalized guest excellence via the Fairmont Gold floor managers who are accessible in the floor lounge during lounge hours paired with amazing lounge attendants who compliment the culinary and beverage offerings. After having our car taken care of upon arrival with complimentary valet service, since we reserved a room on the Gold floor, we bypassed the front desk, greeted with flower leis and, escorted by a personable bellman to the North Tower, floor six. We had a private check in with the Gold floor manager in the lounge, bags are delivered to our room and, the relaxation begins. The Gold floor lounge is open from 6:30am to 9:30pm, exclusive to guests registered on the Gold floor, with a Gold floor manager who welcomed us each time we entered and wished us well when we left the lounge. A complimentary full breakfast buffet is served in the Gold lounge from 6:30am to 10am. Beverages are available during the lounge hours, self-serve and complimentary. Selections include hot Kona coffee, hot tea, espresso, cappuccino and an assortment of can sodas and Hawaiian fruit juices. An honor bar is available with mimosas during breakfast and wine selections during the evening. There's also a selection of can beer available as well, all day with the honor bar. Dry snacks made for grab-'n-go, Maui style potato chips, house-made trail mix and fresh whole fruit are available throughout the day, great for an afternoon snack with the complimentary non-alcoholic beverage selections. From 5pm to 7pm, the Gold lounge offers complimentary appetizers which includes items such as lobster rolls and Ahi poke, sliced meats and cheese along with an assortment of desserts. The culinary offerings and services provided exclusive to Gold floor guests like ourselves are worth reserving room on this exclusive floor, a box of Fairmont chocolates as a welcome amenity and nightly turndown service are also extended. But as yummy and convenient were the meals in the Gold lounge as well as the ability to take can drinks and dry snacks to our room or to the pool, it's the Fairmont Gold team that makes this experience worthwhile. Since there's only a select few who are registered on the Gold floor, lounge access is limited to a small amount of guests. Interacting with the Gold floor team, well like us, it became so easy to connect and create a bond with the team while dining or just passing through the lounge. "Mahalo" for your authenticity and your genuine care for us. The Fairmont Orchid truly knows how to connect with local residents/guests like ourselves through thoughtful service, easily making simple moments into lasting memories for us. We will definitely be back, to enjoy all of the amenities offered at your beautiful resort, but more importantly, to see all of you.....the outstanding team members at the Fairmont Orchid. Your excellence in guest service and Hawaiian hospitality (ho'okipa) truly embodies the Fairmont brand and the Aloha spirit. Until we meet again, "a hui hou" and "Mahalo."

Went to celebrate our 17th anniversary and got this really good desl thru costco at the last minute. This resort is really nice and quiet - the pools are kept uo, the grounds are immaculate and that hawaiian island vibe is alive and well. My only issue here is the quality of the food - i expected more. We ate at Brown's Beach House and it was a great ambiance right ln the water and watching the sunset. The browns beach deli looked real good but the only good stuff was the coffee and the scones. Their chorizo breakfast burrito was mush. We ordered food and drinks by the pool but all the drinks are served in compostable cups which do not keep beer cold. The service was really top shelf but the food was meh - on our last day we ate at the buffet and it was merely ok for the price. We would come back because the staff and the resort is real nice but the food needs an overhaul

It is a beautiful property with friendly staff. I stayed for four nights for the conference, and it is a very nice setting for a conference. The only thing that is missing is a more diverse shopping place for purchasing drinks, snacks, etc inside the building. It's not a major complaint; this is more on my wish list. I will definitely stay again.

I was fortunate to stay here recently for 3 nights for work and was blown away by what the property has to offer. Arriving and checking in late in the evening we were graciously received from the moment we drove up to the entrance where we were given that aloha welcome which continued during the check in at the front desk. After getting my bearings of the layout to our room we dropped our bags and headed straight to the Luana Lounge where I ordered a variety of sushi rolls, Chirashi bowl and cocktails. Besides a cocktail at the HaleKai pool bar these were the only two places where I drank or dined. Unfortunately I was unable to use any of the other facilities that were offered due to work. I definitely recommend this property for a special occasion as room nights are on the pricey side but then again - it is a luxury hotel and one is in Hawaii.

Very pretty hotel and beach. Had couples massage was very relaxing. The hotel lets you use snorkel gear and the beach area had turtles very close by and lots of fish.

We stayed here for a week and it was incredible! The room was spacious and we loved the layout. The bathroom was really big and we loved the individual closet space we each had to store our luggage and clothes. The property is so nice!! It is a smaller version of the Ritz in Maui. We loved the conference rooms, and the water filling stations throughout the hotel was a nice touch. Our only critique was that there wasn't more affordable food options near the property. But we'd love to stay here again!

Update from last review, at checkout, the lady that was helping us decided to take all the extra charges of $250 plus taxes that were charged for each of the six nights which amounted to over $1750 dollars, most likely because other guests were there and listening very closely to what we had been dealt with for the "upgrade". Nevertheless, we did end up spending more than $1750, just on activities and meals so Fairmont orchid did not loose money on us by any means.

Our stay at the Faimont did not meet our modest expectations of a luxury resort on Hawaii. As a baseline, I set my expectation based on my last stay in 2018 when we paid $400 per night. Ravaged by the pandemic, the labor pool on Hawaii became accomstomed to not working for over a year, seeing no tourists on the island, being locked down longer than reasonable, and earning more from stimulus pay and unemployment benefits at the state and local level than they earn working in a difficult and demanding hospitality industry. Returning to work and being greeted by demanding tourists was a rude awakening. As a result, many hospitality and foodservice workers are rude (everywhere) and the service at the Fairmont is no different. The service here is very inconsistent and the overall experience, diluted. If you have very high expectations for an elevated luxury experience, and can wait a year or two, I highly recommend not visiting the Fairmont Orchid at this time. I feel sympathy for the service workers here and elsewhere in Hawai'i, so I just smiled and was very polite, even when everything wasn't just right or a hostess was rude. I feel privileged to live in a country where I can enjoy places like Hawai'i and the Fairmont Orchid. My grandparents, born in an east Europe former Soviet republic used to tell me, "Children are starving in Russia" whenever I didn't finish my vegetables. It wasn't until I grew up that I appreciated I am lucky to live in a country where, although many are indeed hungry, nearly everyone has the opportunity to work, food is plentiful, and we should be grateful for what he have (and not waste it). Children are still starving in Russia and thanks to Russia, they're starving in the Ukraine, and wherever Ukrainians are fleeing, too. So I want to keep this all in perspective. Moving on. The Orchid is truly showing its age and is badly in need of updating. I observed the same thing during our last visit in 2018. The Orchid is wilting. It was built 32 years ago in 1990 and looks it. It appears never to have received a face lift. My house, by comparison, has been fully updated twice in that period. The Orchid lacks any "wow factor" whatsoever, except perhaps the natural beauty of the site on which it sits--and that's something, for sure. Very pretty grounds, neatly maintained, beautiful waters and lush tropical vegetation. The hosts in two locations stood out as being awarded most rude: the host at the beachside/poolside Hale Kai (casual dining spot with bar) and Orchid Court (brunch venue) stand out as in desperate need of another long vacation. I was rudely sniped at by the host at Hale Kai, who showed us to our table and was wiping it down (a good thing) when I asked if I could sit while she was wiping the table (I have a bad back and need to sit). Her response, a sarcastic, "Do you mind if I finish wiping it first"? She wasn't asking me a question. That was her way of saying go away, the table's not ready for you yet. While there are clearly some bright spots noted during our stay, I have buyers remorse for spending $5,000 to stay 3 nights in a building designed for last century's aesthetic, with bad technology, depression-era supply of brunch fare at the Orchid Court (Fairmont's brunch venue), and mean staffers. I've written a separate review of the Orchid Court, but attached some photos below for added effect. The attached photos taken between 9:30 and 10:00 am Saturday at the Orchid Court are a metaphor for the state of the Orchid presently. Anyone seen the "Oliver" scene when Oliver asks for more mush? "Please sir, I want some more." I wish I would have donated that $5,000 spent for 3 nights at the Fairmont instead of spending it here -- to distribute food and clothing to the Ukrainian refugees. When I get home, I'm going to try to forget my horrendously poor value received at Fairmont Orchid and focus on how I can help more people with less than me. I think that will be more personally gratifying than yet another trip to this tired property. Aloha, Fairmont Orchid until the property is updated and the staffers are in a better mood and treating guests with aloha more consistency.

Everything was accessible, nice, clean and very pretty. Room was nice with a beautiful ocean view. Lots of pool space and beach space and very good staff. Very pleased!