Noi Puma Lodge

We arrived with SUV as well. I was celebrating my birthday there so it was very kind to receive a bday cake for breakfast. We spend an evening in vapour and spa area, good attendance. Unfortunately during dinner we had something that was contaminated (probably haccp not fulfilled) and spent the whole night in cramps and visiting WC. Noone at the reception during night so my BF left there a letter. Guy at the reception (Benjamin?) not helpful and competent in the morning, we had to speak to hotel management. The lady who was helping (bringing us tea), unfortunately I can’t remember her name, was from restaurant staff. Lastly we found a good solution (stayed until noon in the room) and left the hotel a disappointed. For that price I’d expect more. Also not so many trekking or hiking routes around, we did the commercial one and for others you probably have to take your car and go a bit of further. Summary: mixed feelings.

We arrived with a SUV car without problem although the road was very bad, especially the last 5 minutes was challenging with a steep uphill. However, you will finally see a hotel with beautiful surroundings. •The service of the staffs was excellent with big smiles! •Trekking in Cypress forest was very good with marvelous view points. The guide told me that the horse riding also uses the same route plus going up more crossing the river. •The massage in Spa was excellent!! Since masseuses are well-experienced, they totally took my fatigue away. •We could see all the stars clearly in the sky . I had a great experience there. I can strongly recommend this lodge without doubt!!

The road through the mountains to reach the property is amazing, but you should get a 4x4. The property is surrounded by majestic heights and the night sky is surreal. Many outdoor and indoor activities are available for an extra charge. ||Internet and telephone works intermittently, but given the conditions, it is already great as it is. In winter the rooms are well heated and the bathroom has warm floor. Towels and bathrobes are worn out so it would be a good idea to change them for new ones. ||Another necessary improvement is breakfast. It lacks vegetables and it lacks variety in general. The menu in the restaurant is not very varied either. Also, the music is too cheesy and repetitive. Excellent massage and spa services.

We thoroughly enjoyed our stay. Its’ quite a drive to get there, but worth the effort. With nothing around for kilometers, it’s total relax and solitude, the views are outstanding, the staff are friendly , the guide (Diego) is fantastic, food is pretty good (although it’d be great to have different menus if you’re there for 3 nights it can get repetitive, although they are accommodating to vegetarians). The wifi is spotty and slow, but to be expected out in the middle of nowhere.

Very difficult to arrive. That is exactly why we went there, outstanding. Best use a 4x4. In the hotel, the rooms are very nice. You want to go outside, there is a pool, but more important, great activities. Can use the bycicles of the hotel, go walk (nice walkway just around the hotel, 45 mins.), or, what we did, book for the horses. 4 hours, easy, for everybody, even without experience, but outstanding. Best ever. Nature pure. Food was excellent and especially the staff is there, 2hrs four you. Liked it very much. Even for Chile, with many outstanding and unique destinations, the Puma Lodge is special.

The hotel location is special, beautiful, rooms, bar, spa, pool, everything is perfect. It is important to emphasize that you must have a very good 4x4 to reach the location. For those who like such experience, it complements the joy of staying there.||The administration must invest in reinforcing their staff. They all look overwhelmed as they work everyday from 7AM to 11PM.||I do recommend NOI Puma Lodge!

Great for relax. Comfortable and expensive hiking n trekking base. Helpful reception staff. I visited the hotel just during few hours trip there but the impresion was very good and bier was cold as it should be. ;-) Thinking to spend a few days vacation there sometime in future. Nature & mountains surrounding are awesome. Rent a 4x4 wheel car to get there or better to take a taxi for multi-days relaxing visit. You will not need a car there directly for sure.

Amazing service (especially for Chile). We arrived late (about 30min after the kitchen was to close) and the chef told us to make ourselves comfortable and they would serve us. The chef has several years working on Princess Cruise lines so his service was noticeably more in line with the U.S. Food was delicious (house made pasta noodles!). Would definitely recommend this place. The lodge is beautiful and well cared for.

We arrived with SUV as well. I was celebrating my birthday there so it was very kind to receive a bday cake for breakfast. We spend an evening in vapour and spa area, good attendance. Unfortunately during dinner we had something that was contaminated (probably haccp not fulfilled) and spent the whole night in cramps and visiting WC. Noone at the reception during night so my BF left there a letter. Guy at the reception (Benjamin?) not helpful and competent in the morning, we had to speak to hotel management. The lady who was helping (bringing us tea), unfortunately I can’t remember her name, was from restaurant staff. Lastly we found a good solution (stayed until noon in the room) and left the hotel a disappointed. For that price I’d expect more. Also not so many trekking or hiking routes around, we did the commercial one and for others you probably have to take your car and go a bit of further. Summary: mixed feelings.

We arrived with a SUV car without problem although the road was very bad, especially the last 5 minutes was challenging with a steep uphill. However, you will finally see a hotel with beautiful surroundings. •The service of the staffs was excellent with big smiles! •Trekking in Cypress forest was very good with marvelous view points. The guide told me that the horse riding also uses the same route plus going up more crossing the river. •The massage in Spa was excellent!! Since masseuses are well-experienced, they totally took my fatigue away. •We could see all the stars clearly in the sky . I had a great experience there. I can strongly recommend this lodge without doubt!!

The road through the mountains to reach the property is amazing, but you should get a 4x4. The property is surrounded by majestic heights and the night sky is surreal. Many outdoor and indoor activities are available for an extra charge. ||Internet and telephone works intermittently, but given the conditions, it is already great as it is. In winter the rooms are well heated and the bathroom has warm floor. Towels and bathrobes are worn out so it would be a good idea to change them for new ones. ||Another necessary improvement is breakfast. It lacks vegetables and it lacks variety in general. The menu in the restaurant is not very varied either. Also, the music is too cheesy and repetitive. Excellent massage and spa services.

We thoroughly enjoyed our stay. Its’ quite a drive to get there, but worth the effort. With nothing around for kilometers, it’s total relax and solitude, the views are outstanding, the staff are friendly , the guide (Diego) is fantastic, food is pretty good (although it’d be great to have different menus if you’re there for 3 nights it can get repetitive, although they are accommodating to vegetarians). The wifi is spotty and slow, but to be expected out in the middle of nowhere.

Very difficult to arrive. That is exactly why we went there, outstanding. Best use a 4x4. In the hotel, the rooms are very nice. You want to go outside, there is a pool, but more important, great activities. Can use the bycicles of the hotel, go walk (nice walkway just around the hotel, 45 mins.), or, what we did, book for the horses. 4 hours, easy, for everybody, even without experience, but outstanding. Best ever. Nature pure. Food was excellent and especially the staff is there, 2hrs four you. Liked it very much. Even for Chile, with many outstanding and unique destinations, the Puma Lodge is special.

The hotel location is special, beautiful, rooms, bar, spa, pool, everything is perfect. It is important to emphasize that you must have a very good 4x4 to reach the location. For those who like such experience, it complements the joy of staying there.||The administration must invest in reinforcing their staff. They all look overwhelmed as they work everyday from 7AM to 11PM.||I do recommend NOI Puma Lodge!

Great for relax. Comfortable and expensive hiking n trekking base. Helpful reception staff. I visited the hotel just during few hours trip there but the impresion was very good and bier was cold as it should be. ;-) Thinking to spend a few days vacation there sometime in future. Nature & mountains surrounding are awesome. Rent a 4x4 wheel car to get there or better to take a taxi for multi-days relaxing visit. You will not need a car there directly for sure.

Amazing service (especially for Chile). We arrived late (about 30min after the kitchen was to close) and the chef told us to make ourselves comfortable and they would serve us. The chef has several years working on Princess Cruise lines so his service was noticeably more in line with the U.S. Food was delicious (house made pasta noodles!). Would definitely recommend this place. The lodge is beautiful and well cared for.