Sanjay B.
Google
Radisson is not a 5 star hotel anymore. I booked the reservation categorically calling out that it’s an anniversary celebration.
I experienced Neung Roi back in 2018 and their good food and overall experience was very good. Unfortunately, yesterday experience was poor and I don’t think I would visit again.
Bad experiences
Ambience - Seems run down and just the same as I experienced back in 2018
Service - I couldn’t catch the name of the man who was assigned to our table. He seemed like he hates his job. He had no smile or interest in his face, listening skill was poor and the worst part, he forgot our anniversary. After I paid the bill, I had to literally speak to him to remind him of our anniversary and he was like I’m sorry I totally forgot and requested me to wait for a cake. I told him, no I’m now not interested, his response was like “ please take it, else the cake will be wasted”. That statement completely put me off, I’ve decided I’m not coming back and neither will recommend to any of my friends and family.
Valet service - Apparently now you have to pay a fixed price of Rs 200 which is not a problem but could be a problem for other customers who are not used to such prices. Besides its customers call how much they like to pay. For a 5 star hotel, why a charge of Rs 200, clearly they’re not doing well. Anyways, when the car was delivered to me, usually 2 guys come to open both side of the door to let the customer board, I had to open the door for my wife and the valet guy just left the car and went away.
The only plus was the food which was good, else it was the most pathetic experience my wife and I experienced yesterday. Never coming back.