NEST Tulum

Gorgeous hotel and beach club with good food and good service. Concierge staff is helpful and accommodating, the excursions were great and our tour guide Daniel was fun and took us to some amazing spots. The room was a little loud next to the kitchen but the noise was really only present around 10pm and 8am. The beds were comfortable and the room itself was beautiful. It felt very safe- security at the front gates and security cameras throughout. Overall very peaceful and we felt very pampered!

Everything about this property is perfect. Small boutique hotel, you feel like you are staying at someone's home and the staff treats you like family. I felt safe, seen and taken care of. Thank you to the concierge team for all of their assistance (I was not the easiest guest) and all the special surprise and delights to make our anniversary and birthday stay exceptional. Thank you to the concierges Juan, Victoria, Alan and the manager Iker. Special care from the staff Ricardo, Mauricio, Edgar, Jose, Alfredo, German all provided the best cocktails, breakfasts, ceviche and service. Thank you for a special experience. We can not wait to return. We also recommend the Fire Ceremony, it was perfect!

It’s a gorgeous and clean stretch of white sand beach and blue waters. It’s very central to a number of restaurants but away from the noise. The daily breakfast is yummy and filling, and they have a water service in the room as well as sunblock and mosquito repellent. The service is really standout as it’s a smaller boutique hotel and staff truly go above and beyond to help you out. They also have lovely cabana beds for the guests to lounge around it all day. You can also do yoga at their sister resort Radhoo and use the pool there, which is offered ~2x a week.

The location and view was everything. The service was wonderful. The workers are friendly and attentive. My only dislike was the food and drinks. The alcohol beverages were not the best. Ordered a chicken burger and part of the meat was still raw. The next day I ordered a yogurt with my breakfast and they brought it out with a long strand of hair in it. Both issues were addressed and corrected. I also find that the lighting in the rooms and bathroom could've been a bit brighter or an adjustable lighting. Other than that, the stay was rather relaxing.

The rooms were very small and had a really bad smell of mould and wet towel. We told the hotel and they basically said there’s nothing they could do but switch our room, but all the rooms really have this smell. They designed their hotels room with the bathtub upstairs over the room with a hammock on a wood deck and the bathtub leaks all over the bottom through the shower and bathroom space. It has the worst smell of mould and wet towel. Leaking all over their thick material straw like curtains. So it’s pretty much all you can smell. The reviews online aren’t accurate. It’s definitely on the lower end of the hotels in tulum. You pay a lot of money when you really could stay at a 5 star hotel for the same price with more amenities and better quality rooms. I am pregnant and the smell was just horrible. They staff offered to light incense for us but being pregnant I couldn’t bare the smell. The size of the hotel is small and has only about 14 rooms or so. So it’s very quiet which was nice. Easy to get a spot on the beach however if all the beds were taken you’re kinda out of luck. Didn’t have enough beds to accommodate the amount of guests. Which was annoying. The free breakfast was a nice touch and the wait staff were all very friendly and hardworking. The reception also replied to you very quickly and were responsive. They have a policy on their website that states if the weather is rainy you get an automatic refund, but because we booked with booking.com they refused to honour that for us. They didn’t do anything to compensate the weather or the horrible mould smell in our room. Overall the stay was nice but we probably would do more research and stay somewhere else.

Lovely and quiet spot in Tulum. Alexandra (concierge team) was amazing and gave great food/activity recs. Breakfast was such a treat every morning! Convenient beach access with cabanas and comfy beach chairs. The beach is clean and beautiful. Staff went out of their way to make sure we were comfortable.

We were recently at Nest for a wedding and can't say enough about how amazing it is! It's such a beautiful resort on a great stretch of beach, and with the walkways full of plants it feels like it could be out in the wild - but it's right near an easy strip of shops and restaurants if you want to walk it. The staff were friendly and accommodating, all smiling and eager to serve. You won't be without a drink if you have it hosted here! And, if you're the type that can't sleep in the heat, their AC is top notch. My glasses steamed up every time I left the room!

Stunningly beautiful. Luxury in a chic, bohemian surrounding. Quiet, thoughtfully appointed. Everything you could want on property with walkability to excellent shopping, bars and restaurants. My pictures don't do it justice - it is gorgeous. Also, the service is 5 star. Edgar doesn't let you go without at the beach restaurant/bar. It is all easy and comfortable. Everyone we encountered was friendly, spoke English well and were able to help with anything we needed. We were with a large group so I was able to see several different rooms. Wow! All were great (especially the Villa!). We were in Tulik 1 Garden room. We had an entire patio/garden area to ourselves with amazing jungle views out our windows. We will definitely be returning to The Nest.