Mystique, a Luxury Collection Hotel, Santorini

Be careful of the shady practices at this resort! When booking, the Marriott website specifically allows families to book here. Notwithstanding, after booking all other reservations, including steep flights, and agreeing to pay $1,750.00+ per night, I receive an email out of the blue telling me they will not accommodate families (even though my children are 14 and 13). I truly believe this resort does not want to allow people to use any Marriott Bonvoy points to stay here. Stay somewhere else! You cannot trust anyone at this resort!

What a spectacular resort! The concierge service provided exceptional support even before our arrival, offering recommendations for activities and restaurants, and handling all our reservations and transportation needs seamlessly. Every staff member exceeded our expectations, ensuring all our needs were met. Our suite was stunning, with breathtaking views. The only drawback, particularly for older guests, is the number of steps built into the rocky landscape. Despite that, it’s easily a 5-star experience and beyond!

Where do I begin with this absolutely amazing stay and experience. First of all the location speaks for itself with the insane views (this is by far the nicest hotel in the area and on the entire island - we drove it so we know!). From before we arrived, the hotel concierge and staff were extremely helpful in planning our entire stay regarding transportation, dinner arrangements etc. Special shoutout to Marios as we entered he helped plan all of our dinner reservations and upgraded us to a nicer suite (since we are Mariott Titanium Elite Members). They provided us with multiple comps throughout the stay as an elite member including champagne, free daily breakfast, various foods and treats. The food at this hotel was excellent. The daily breakfast was super healthy and fresh which I appreciated (love the banana split yogurt and the avocado toast!). The poolside service was excellent both bar and food. The pool is beyond beautiful - the entire property has been taken care of really well and super clean and elegant. The bar staff were very funny and made our stay extra special throughout. The room itself was so unique and beautiful, like sleeping in a true cave - we slept amazing every night with the cave features and super comfortable bed. So quiet! ||The only note I will make for travelers (did not affect us as we are younger and very active - there are a lot of stairs!! If you have any joint or hip issues this may not be a good fit for you). This also may not come as a surprise since the hotel is after all located built-in to a hill but the gym is very small and only fits about 4 people at a time (we never had an issue with this as it seems most people are out hiking). ||Would definitely be back! Thank you all Mystique team for making our Honeymoon experience and stay so wonderful, you are all amazing! I highly recommend!

We had the best time at this hotel! This hotel is pure luxury! The views are breathtaking and the service here is amazing. The hotel staff is so friendly and are willing to help in anyway. The concierge was also so helpful in booking us beautiful and fun day trips around the island! Thank you to the Mystique staff for an amazing stay we had a great time!

Our stay was wonderful! The property is beautiful with a perfect location to Oia town and Caldera views. The service was impeccable and everyone was a pleasure to deal with. Konstantine and his entire team were amazing and he made the stay even more memorable! Would highly recommend this property!

Dear Mr Somalakis,||I trust this feedback finds you well!|We would love to take the opportunity to share some feedback with you regarding your wonderful hotel and the people who make it so special ! This place was on our bucket list and finally we are here 🙏|We arrived only 3 days ago and within this short period of time we are overwhelmed by the perfection, attention to detail and the warmhearted staff members we met! I used to fly on private jets and was in charge of the training so I personally pay attention to all the small details “ the extra miles” .. therefore we would like to highlight the arrival experience with Jerry and Marielena(? Please forgive me, if I don’t write some names correctly, but I am pretty sure, you know whom I am talking about)|The welcome itself explains already the concept of your unique place : friendly, caring and very individual! The cold oshiburi ( towels) are amazing! They did a great job and the entire team is always there! The whats app concierge idea is great and so efficient!|Lure surprised us on our first evening! We received the best table from michaela ( she is amazingly hosting and super friendly) Food was excellent and the live music ( compliments to the ladies!) made it outstanding!|The breakfast concept is exceptional: we can choose between in room dining or charisma without charge ! We spent now the last two mornings in charisma to enjoy the team: michaela ( lure) , Konstantinos, Panos, Lambros, George , Yanita ( Bar) who are always on the point!|And not to forget all the wonderful people behind the scenes: The bell boys , who are carrying constantly all the suitcases up and down; the housekeepers, who leave our suite 21 spotless twice a day and not to forget the kitchen crew -> 5*!!!|It barely happens that we write something very early ( or at all ) while still being on vacation.. but this experience is so special due all the staff members involved! So thanks a lot for hosting us and have a wonderful day ahead!

Great hotel to experience Santorini live in a cave. Grounds and hotel is well taking care of. Hotel staff is there anytime you need them for help. They will help book tours and transfers.||Marriott members will receive free Bkfast if you have status.

This hotel is very close to being the perfect hotel experience. Friendly staff, perfect location, great amenities. The gigantic improvement needed here is that only 50% of the rooms allow you to control your own air conditioning. The other 50% of the rooms have their temperature centrally controlled by the hotel, which wouldn’t be a problem if the hotel chose a reasonable temperature for these rooms. But the hotel has chosen to keep these rooms at a very warm 25 degrees Celsius (77 degrees Fahrenheit), which makes for a very unpleasant & hot experience when trying to sleep (or just sit on the couch) in the middle of the summer. If the hotel is going to control the temperature, then it should choose somewhere around 22 degrees Celsius (71.6 degrees Fahrenheit). When I asked about making the temperature cooler, no improvements were made, so the customer service isn’t quite up to the level that I would expect it to be. The uncomfortable temperature soured what would have otherwise been the perfect hotel experience for me.