Morrell

Nice tasting menu for $45. I especially liked the cheese dessert. Morell is a legendary wine merchant, and this restaurant features wines from the merchant. The service was top notch, as you expect from an upscale restaurant like this. I did outdoor seating which was perfect with great views of Rockefeller’s center.

The experience was great thanks to Jeff. I needed help finding a macallan lumina whiskey which is hard to find unless it was on a cruise or duty-free shop. The process was easy by calling in to see if they have it in stock and to order it. They packaged it nicely and had no problem picking it up a month after the purchase. Thank you again and I will be coming back to purchase another limited find.

This is a great place to have a glass or bottle from a great, not-overpriced, list. There's a nice patio/cafe area outside where you can watch the goings-on at Rockefeller Center while you sip your selection and have some food. The wine store (right there) is one of the best in the city.

Excellent place for a nice glass of wine to cool off during a Saturday afternoon. The Greek variant was fantastic. The staff is attentive and extremely knowledgeable. The crab cakes were light and flavorful.

Went for drinks and appetizers on a Thursday night and loved it so much we went back in Friday for the prix fixe lunch (see photo for one course). I am still thinking about the tortellini on the appetizer menu, it was so delicious. The prix fixe lunch (and dinner) menu is a great value and we often find ourselves in the area when visiting so we will definitely return and are thankful our friends introduced us to this cozy spot. As you walk out of the restaurant you see the Rockefeller Center skating rink area and at night it's an especially pretty view (see photo). Morrell's is a quiet oasis in the midst of a crush of people!

Amazing wine and nibbles at a reasonable price point in NYC. Great location near good shopping destinations and more in the heart of Manhattan!

What a sweet little find! Great collection at very fair prices! Lovely service. Will definitely visit again!

Pretty much any quality shop can offer great wines, selections and local support. Morrell is absolutely top in class in that category. But a wine shop needs to be a little something more to be a top class online shop. Easy use website, really fast purchasing communications, package holds for weather concerns (no cooked wine please!) timely shipping messages, great packaging, and customer service. And Morrell again is top class here too. Case in point, I've ordered online from them several times and have been extremely pleased with the customer service, process and communications, especially when I had a corked wine just recently. Hey, "corked" happens, its part of enjoying wine. :-) The team there (Thank your David!) was fantastic and took care of replacing the bottle after just one email request. Great customer service, great selections, easy online process, great folks. That is why I'll keep going back. Cheers!

Nice tasting menu for $45. I especially liked the cheese dessert. Morell is a legendary wine merchant, and this restaurant features wines from the merchant. The service was top notch, as you expect from an upscale restaurant like this. I did outdoor seating which was perfect with great views of Rockefeller’s center.

The experience was great thanks to Jeff. I needed help finding a macallan lumina whiskey which is hard to find unless it was on a cruise or duty-free shop. The process was easy by calling in to see if they have it in stock and to order it. They packaged it nicely and had no problem picking it up a month after the purchase. Thank you again and I will be coming back to purchase another limited find.

This is a great place to have a glass or bottle from a great, not-overpriced, list. There's a nice patio/cafe area outside where you can watch the goings-on at Rockefeller Center while you sip your selection and have some food. The wine store (right there) is one of the best in the city.

Excellent place for a nice glass of wine to cool off during a Saturday afternoon. The Greek variant was fantastic. The staff is attentive and extremely knowledgeable. The crab cakes were light and flavorful.

Went for drinks and appetizers on a Thursday night and loved it so much we went back in Friday for the prix fixe lunch (see photo for one course). I am still thinking about the tortellini on the appetizer menu, it was so delicious. The prix fixe lunch (and dinner) menu is a great value and we often find ourselves in the area when visiting so we will definitely return and are thankful our friends introduced us to this cozy spot. As you walk out of the restaurant you see the Rockefeller Center skating rink area and at night it's an especially pretty view (see photo). Morrell's is a quiet oasis in the midst of a crush of people!

Amazing wine and nibbles at a reasonable price point in NYC. Great location near good shopping destinations and more in the heart of Manhattan!

What a sweet little find! Great collection at very fair prices! Lovely service. Will definitely visit again!

Pretty much any quality shop can offer great wines, selections and local support. Morrell is absolutely top in class in that category. But a wine shop needs to be a little something more to be a top class online shop. Easy use website, really fast purchasing communications, package holds for weather concerns (no cooked wine please!) timely shipping messages, great packaging, and customer service. And Morrell again is top class here too. Case in point, I've ordered online from them several times and have been extremely pleased with the customer service, process and communications, especially when I had a corked wine just recently. Hey, "corked" happens, its part of enjoying wine. :-) The team there (Thank your David!) was fantastic and took care of replacing the bottle after just one email request. Great customer service, great selections, easy online process, great folks. That is why I'll keep going back. Cheers!

I made my yearly trip to Morrell to pick two bottles of wine for a future dinner. After browsing their website I noticed that they had 2014 Chateau Pontet-Canet on sale for $120.00. I phoned the store and the sales associate told me that they had two bottles in their warehouse and that they could have them in the store by 1pm the following day. I agreed, but was skeptical. I phoned the following day to see if my bottles had arrived and they did. I picked up my bottles and saw the Rockefeller Christmas tree as well. A very good day!

The best place to shop for wine in the United States of America. Best customer service, knowledgeable staff, correct selection to meet your guests tastes.

Lovely wine shop, check out the vault, everything you can ask for and more! Located right on the Rockefeller Plaza, you can see the skating ring from here! Next to Bouchon Bakery! Amazing selection so special set of the Japanese Kariuzawa Whiskey about $200,000.00 wow! Beautiful Bordeaux, Rhône, Burgundy and Champagne selection. Don't forget to check out their wine bar and restaurant next door. Matthew was wonderful helping my hubby and I. Well definitely come visit on our next trip to NY.

Zero stars! I came to pick up my Lady Gaga 2008 Dom Perignon champagne that I had ordered a week ago. They tried to give it to me without a box wrapped in Plastic Saran Wrap. I waited for a few moments for Ashton Kutcher because I was sure I was being Punked! The cost of the bottle was nearly $600. PLASTIC wrapped Limited Edition Dom !!!! Are you kidding me ??? I had to go outside because I was going to lose it. The next day .. they were "Happy to Return" my money. Glad someone is happy because I am clearly not. Do yourself a favor - don't go here. LVMH don't sell to them, they are an embarrassment to your conglomerate and to any reputable business.

Don't order from them they charge your card and never deliver !!! Happened to me twice, both times for special occasions New Years and my bday !! and they accused my Dm of stealing it. I live in luxury building and this is never an issue. Had to order camera check to prove them wrong but they still refused to issue refund, had to get $ back thru my bank. Save your time and energy and call elsewhere!!! Very disappointing

Extremely pretentious. Had awful experiences purchasing through the store and online. Seem to solely rely on wine scores to sell expensive wine without communicating as to why it's actually good. Just want to sell you whatever they can without actually providing decent information based on your preferences. Shop elsewhere and avoid at all costs.

Quite a few reviews here seem to be written about folks looking for the corner store where they can score a bottle of Jack Daniels, and get mad when it wasn't offered, or felt vibes out of the place. Morrell's isn't the kind of place where you go to buy a bottle of Southern Comfort or Captain Morgan. It's a high end wine shop located next to other luxury goods shops in Rockefeller Center. Deal with it. That said, I've always been treated in a friendly and courteous manner. I'm not a millionaire, and I don't dress or look like one. They have a wonderful selection of the stuff I'm often looking for, Bordeaux from the Medoc, Burgundy from the Côte de Beaune, and Chablis. Their selection is very good, and their prices are competitive. They have been glad to carefully wrap my purchases and double bag them, and I sometimes have to schlep them on the subway or bus to get home. Four stars for sure.

The variety leaves something to be desired. We stopped in one night while walking around Rockefeller Center. The staff inside was friendly enough and greeted us right away. We opted to look around for a few to check out the wine selection and grab a bottle of our favorites spirits. To my surprise, they didn't carry my 1st drink of choice, Crown Royal. I wasn't prepared for that so I had to scramble to think of an alternative so I requested Captain Morgan, nope not happening. Okay, I'm done, I'm switching to wine. Can you direct me to the Cakebread pls, Pinot noir or Cabernet. "Sorry don't carry that." Okay, how about a nice bottle of Belle Glos, let's say Pinot Noir, "nope, don't carry that either" they replied. I wasn't going to even bother with my preferred Caymus so that's all for me. We were all but done when behind the counter my wife spotted a bottle of Grey Goose so we scored that and left. My parting comments for the staff, "this would be a good place to open a liquor store."

Lovely store with immaculate collection of wine. The team there (especially Jura) are experts and great at recommending special wines across different price points. Great customer service too - they always follow up with an email and are available to advise further if needed.

Long time customer but first time review. Felt I had to do this to shed some light on all the negative reviews. First of all Jura provides amazing service and has more often than not come through when I had to source some slightly-less-easy to find bottles of whisky. I primarily purchase whisky from Morrell as I'm not really a wine person but I expect their excellent service to extend to wine as well. For all the reviewers complaining about Morrell's range being in the higher end and only above a certain price point, I sure hope Morrell doesn't change anything. Morrell is a high end liquor shop, so yes they will (and should) not carry common generic liquors. There are tons of other places for those. Morrell specializes in a particular product for a particular clientale. That is what specialization means. You don't expect to go to a cardiologist and expect to get a flu shot at the price offered by a pharmacist, that's just silly. Yes they will spend more time and perhaps even provide a more intimate service towards their regulars and this is only right - loyalty has its perks. They have been around since the 1940s and are not going anywhere. Airlines earn the majority of their profits from the premium cabins and Morrell will continue to serve that end of the market as well. There is absolutely nothing wrong with that. So what if they cater to the "one percenters"? So what if their cheapest bottle is more than 50 or even 80 dollars? If you want a bottle of chateau diana this is not the place for you. Morrell, please do not ever change. Keep up the good work!

Ordered a few bottles of wine to ship to 2 families in different states for Christmas. They mixed up my orders by sending the wrong bottles including my personal message to each recipient despite clear instructions. A terrible mistake I would say and quite embarrasing. The sale person did apologize but when asked for a credit, never responded. This is a wine store that in general charges more for the same bottle of wine at other stores as it locates in Rockefeller Plaza and supposed to have good services. Based on this experience, not again. There are other wine stores out there in NYC with better services.

Morrell offers a grand selection of both red and white wine with various producers and vintage of choice. This isn't the corner liquor store but rather a shop which also sells exquisite and rare wine collection. They won't have all the makers and bottles in the world but they certainly do have a decent inventory of options when one is looking to spur for that finer aging bottle of Burgundy. Price isn't the best just as most rare wine and most wine sticker price is all arbitrary in some degree. Ask for Robert who had helped with my orders many times, he is certainly a professional and expert in the field of fine wine.

Placed a website order with expedited shipping. A whole four days after I placed the order, I received a call from an employee who told me they hadn't even started processing my order because they hadn't noticed that I had paid for expedited shipping. This left me in a terrible spot because not only could they not get me my order in time, I now could not even order from another vendor to get my product in time. It's shocking enough that this store believes four days is an appropriate delay to begin processing an order. But what was so galling about this is that at no time was any apology made. Not even a simple "sorry" was uttered, much less any attempt to rectify the situation or make it better - when I told them to cancel, they just hung up. Very unprofessional and certainly not worth any customer's time.

Nice wine shop with a good selection. The staff is very friendly and helpful, and don't mind if you mosey around and stare at the assortment of first growths and grand crus they have on stock. Even if I am just in there killing time waiting for my wife to get out of the office and not making a purchase they will chat wine with you. There is a reason Morell is one of the only successful midtown wine shops. Sherry-Lehmann should hire them to consult on customer service!

The staff that works there are rude and are total snobs. They had zero interest in answering my questions or helping me in any way. I will never buy anything there and I would tell anyone who reads this to Shop somewhere else. What a horrible experience.

Morrell Wine Store gets a strong 3.5 from me. Since the wine I bought yesterday was very impressive, I'm happy to round up. While the available variety wasn't overwhelming, I appreciated that they had varying price levels for each varietal. For example, yesterday I stopped in for a Red Zinfandel from Sonoma. The very helpful staff pointed out a bottle in the $15 range, a bottle in the $30 range and a bottle in the $60 range. Maybe, given the Rockefeller Center locale, I expected more exclusionary pricing. But, you can walk out with an affordable and tasty bottle of wine in an otherwise pricey neighborhood. As previously mentioned, the staff is very eager to help and can speak in depth about the selection. I love this minutia, so I enjoyed their insight.

Accessible, easy-to-browse and with some excellent staff, Morrell is a fantastic store. Their clientele (and thus stock) is very much the $30+ generation, but they can recommend you a bottle at that price rather than, say, turning their nose up at you and saying "GET OUT OFF ZE SHUP!" It's a little small, and can be cramped if any more than 5 people are in the front area. The selection isn't amazing, and the owner/man I always see there with the glasses tends to always talk as if you are 10-years-old and somehow mispronounced the word 'wine.' No offense man! You're just condescending.

Yelp please allow a half star option!! Cause this is more a 3.5 than a 3. Cute spot with a good size selection. Been here twice already, once not so helpful and the other very helpful. It's right across the street from Rockefeller Center and surprised there isn't more reviews. I like that they carry wines in every price point $10+. Quite surprising given the location. They have a Wine bar and Cafe right next door. There was plenty of outdoor seating to people watch with all the chaos on the sidewalk. If you check in on Foursquare you get 10% off your first purchase!!

More of a 3.5. And this is really a review of their wine classes, since I don't find myself searching for wine in Midtown very often. I went to the beginners class awhile back, and it was really interesting. They provided small tasting-sized pours, along with a selection of Murray's cheeses and sliced baguette I've been to quite a few classes at restaurants and other venues before, but this was the first that first that was really "serious", including the oddly quiet group of 15 or so tasters--just the occasional "can you pass the cheese?" to break the silence. Very knowledgeable instructor, good hints and tips, and answers to the really basic and/or stupid questions (Is there really other kinds of fruit in "fruity" tasting wines?). I ended up getting a case of wine--there were some really good ones in the tasting that were hard to pass up, including their own Invictus label. I think they only offer case discounts when you attend the class, so that was definitely worthwhile. The case was delivered as scheduled, and I got an email from the instructor with my receipt, thanking me for the purchase. Overall a good experience, but as the other reviewers have said... reallllly expensive.

Great selection, the help is a little too geeky for me (to the point of being pushy and obnoxious), and well organized. They do have some harder to find vintages and they are able to get just about anything.

I walked in with a friend and felt immediately prejudged. When we asked if they had a bottle of liquor, the man behind the counter immediately said no. As we continued to look at the wall behind him, he again, hastily said no with an attitude in his voice, hinting that we should leave. If a person is going into a store with the intent to buy something, the last thing a store worker should be is rude. I work in the building next to this shop, looking to get a coworker a gift. This is not how businesses in the same area should treat each other. Very disappointed.

DON'T ORDER FUTURES! I ordered a case of wine through Morrell's website - an '09 Bordeaux future that was to ship by summer of 2012. I thought it might be nice to have on hand for the holidays. Summer came and went, as did fall. In November I followed up with them - it was to ship out "shortly." It is now February, almost a year since I ordered - and PAID FOR - this wine; it is available elsewhere in abundance (for the same or less $ than I paid), but not a peep from Morrell, even with repeated emails. I have ordered futures from numerous other vendors before - WineLibrary, B-21 in Florida, SherryLehman, etc. - this is by far the worst customer service experience I have ever had. So, beware, "futures" with them may mean "whenever" or ..."never"!

I was much happier with the wine bar than I was with the store. I went there looking for a bottle that wine-searcher.com had listed as being available there. Not only did they not have it, but they didn't even seem to be familiar with the wine that I was looking for. In fact that might not be 100% accurate. I don't think that the guy that I talked to ever really even put any thought into whether he knew anything about the wine that I was looking for or whether he had anything similar. He just immediately started trying to tell me that Italy doesn't really make a lot of pinot noir / pinot nero. That's fine. Fabergé didn't really make a lot of eggs. That doesn't mean that the ones that they did make aren't nice.

My boss ordered a very nice bottle of champagne to give to her boss for the holidays. We work 2 blocks from the store and they couldn't seem to deliver it to us in a timely matter nor tell us when it would come. After numerous hang ups and waiting on hold we were able to cancel the previous order and go pick one up in the store. I went to get the bottle and the sales woman told very matter of factly that it had already been picked up. This was not the case because I was the only person who knew about it. Turns out she gave my bottle to someone else and made it seem like it was my fault for her mistake. They were thankfully able to get me a new bottle in about ten minutes but I could here the woman bitching about the whole thing for these ten minutes. When she finally handed me the bottle there was no apology which is all I wanted after waiting 30 minutes. I do understand that they were super busy with the holidays but just a sorry will do. Mistakes happen. I will say they do have a great selection of wine at varied prices. Not sure if I will go back to enjoy them.

Not the friendliest experience, a bit of a pretentious vibe. This was my 5th visit and most likely my last.

Friendly workers. I knew what I wanted, I was approached and got helped within minutes. The staff even offered to help me with the door. I only brought 2 bottles of champagne. Good service!

Better than Sherry-Lehman for sure, but lacks the touch of the better run shops. The selection is decent, but not outstanding, and their fine wine room is rather lacking. I am not sold on the helpfulness of the staff, either. My selections from their suggestions have been mixed.

Because I live in MN, I have used Morrell & Co's online mail order service to send gifts to various family members in CT. While their shipping is a little pricey (unless you're sending $150 or over gifts, which I'm not), their selection was good, so I've used them for a few years. HOWEVER, my most recent experience w/them has put an end to our relationship. I had ordered a bottle of Highland Park scotch for my dad for his 82nd birthday, only to learn that he would be out of town during the three days that UPS would be attempting to deliver his gift, which needs someone over 21 (not a problem) to sign for the package (a problem). I immediately called the Morrell's customer service and was eventually transferred to their "online department." There I talked with Philip Gordon, and I asked him if it would be possible for them to contact UPS and ask that the package be held for delivery until the day my dad would get home. He didn't know if they could, but he would check. Later in the day I heard back from him and here was his response by email: "As we suspected, once the package is with UPS/Fed Ex, there not much we can do. So let's hope we get lucky, or it comes back quickly." When I followed up with him, I asked him why they couldn't contact UPS and make this change. He said it was really expensive and complicated so Morrell & Company doesn't do that. So, I asked whether, when the package was returned to them, if they would again send it out. Yes, says Phil, but adds somewhat apologetically, "we will have to charge you again for shipping and handling." So, I call UPS myself with the tracking number (by now, the first attempt to deliver has been made). I talked to a very helpful person, who said told me that it was EASY to have a package held, but they would need to charge me SIX DOLLARS which would be charged to my credit card when it was delivered. Sounded good to me. I made the arrangements, gave her my card number, and voila! The package was delivered into my dad's 82 year old hands on the appointed day. Once it was all set and done, I sent a return email to Phil, because I thought it might help him learn how UPS works. Maybe it did, but I never heard back from him. My suggestion to Morrell & Company: Customer Service should be staffed with people who are problem solvers. And, $6 is not too much to spend to make a return customer happy. Even if it is only a $100 order. Because, in the end, they lost a customer. Never to return. Boo.

I work in the area, and Morrell is pretty much the best wine shop in sight. Great wine selection and they're also very knowledgeable if you ask them for recommendations.

I'm writing an update because I think they deserve it. The GM contacted me apologizing for my less than stellar experience and gave me his direct email so that he could personally help me in the future, he even offered to show me around the old and rare room! I'm not a grudge holder and anyone that takes the time to right a wrong is A OK in my book, I'm definitely giving them another chance.

After the remodel, I walked in to find a new look and less customer service. No one asked me if I needed help. I noticed the bottles are now considerably more expensive. No more Chateau Cadillac or anything under 35. In fact, most of the bottles I saw were in the 84 dollar range. It is no longer what I would call 'moderately priced.' It feels and looks like a wine store for the One Percenters--what a disappointment.

I was very pleased with their customer service. I asked for an inexpensive sparkling wine and got 2 bottles. It was very good for the price. I noticed that their prices were very good comparing to the other stores in this pricey neighborhood. Will come back again.

place is not to be trusted they charged my credit card twice for the same order and am having to trouble because their controller is making misrepresentations to the credit card company.

Once again, Morrell and Co did not disappoint! This is one of my absolute favorite places to spend an afternoon eating and tasting wine. Daniel at the bar was extremely attentive and offered superb pairings and recommendations. Well done!

This place has a great selection of curated wines and liquors. They have my favorite scotch that is unbelievably hard to find. Always a good sign.

Good selection. Nice store. Relatively good prices especially for the area. I don't drink but for special occasion I do like Moet & Chandon Champagne Brut Rose - I like the way it feels in my mouth.

Sold me a bad bottle of wine -- Molettieri Taurasi Cinque Querce $39.00 bottle that had turned nearly to vinegar. Questionable where they're getting their product from and how it's being transported. $39.00 for a bottle of wine that got thrown in the trash is absolutely unacceptable. Adding insult to injury, the sales clerk assured me this was a great bottle, very comparable to the bottle I had been looking for. Not hardly. Can't rely on this place, and would be mortified to give a bad bottle to host or friend as a gift.

My associates in the NYC area love this store, so I've begun calling Morrell and ordering gifts over the phone. The experience is top-notch all the way: pleasant and knowledgeable representatives help with every question I have, even shipping, and offer a great selection. It seems too often that customer service is a dying art, so I'm giving Morrell 5 stars quite simply for the level of service they've offered me. I'm completely happy and will continue to shop with them.

I placed a 90 day futures order with this fly-by-night organization in September of 2012. After about 120 days with no wine and no update, I called to check in. I was told sometimes these things happen and that the wine would certainly arrive shortly. After about 200 days, still no wine, I called again. same response. Yesterday, after more than a year of Morrell tying up my money, I received a pro-forma email stating that the wine would not be coming to me. There was no apology, no token compensatory offer, nothing. Of course Mr. Phillip Gordon hoped I would buy another wine from their store. I sent an inquiry as to how all this came about, Mr. Gordon replied that Morrell received the wine from the futures, sold it at their store front, almost certainly at a considerable mark up, and had none left to send me. Sounds like some form of fraud to me. Don't buy futures from this organization.

We went to New York this past week for vacation and made sure to stop at Morrell and Company wine shop because I new that they would have at least one or two bottles we could not find in Houston.We looked around for about 20 minutes and we watched as six different people came in and the staff helped each one of them.They ask them if they could find a bottle for them,if they wanted another vintage,made suggestions and treated them somewhat friendly.They not only ignored us but even bumped into me as they helped one of the customers.We found two bottles we wanted to buy...a Martinelli Jackass Vineyard and a Shafer for a total of what would have been about a $200 + sale.We decided that we could do without them and said to each other they could go blank themselves.As we left and were almost out the door one of the asshole employees actually had the nerve to ask me if we needed some help.I told them they had the last 20 minutes to help us and that they had ignored us and helped 6 other people.They had a look of astonishment on there faces as if to say I can't believe you just told me that.I had all of the employees and the other customer in the stores attention by now.I told them they could keep there wine and go blank themselves and we walked out.I guess they thought that since we had cameras and a couple of bags that we were just looky loo tourists who didn't know crap about wine and were not going to purchase any.Well,they were wrong.If I had to only purchase wine from there jerks I would start drinking Coke again !!!!!!

I ordered wine through a wine searcher link. Morrell had the best price, but they had a 3 bottle minimum on the wine. I ordered the 3 bottles anyway, and I waited a couple of days for confirmation and verification of the inventory and price. Finally, I received a receipt and my credit card was charged. When the package arrived the next day, it contained the wrong vintage. I could have purchased this bottle elsewhere for 40% less. I called them, and they chalked it up to a clerical error. When I asked if they could provide the correct vintage, they offered it at three times the price that I was supposed to pay and double what other online stores in NYC wrre charging. They also refused to do anything else to make up for their series of mistakes and told me that theybwere doing something for me by offering me a full refund. Were they really planning to charge me for shipping and handling? I will never do business with this store again.

I had a terrible experience with Morrell Wine Store. After seeing an add in WSJ to order holiday gifts from Morrell, I decided to order my holiday gifts from them. I have a tradition of giving champagne to my team at work at the holidays. I typically gift wrap the champagne myself but was going to be out of the office on vacation. Morrell had a Moet &Chandon Imperial Champagne in a Gift Chill box in their holiday gift catalogue. I thought it was perfect since I could just have the champagne in the giift box sent to my office and passed out to my team. I ordered 13. I ordered one extra which was left in my office. When I returned from vacation after the holidays I looked at the one remaining bottle and it was not in a gift box. I asked my assistant who distributed the champagne if any of the bottles had been in a gift box and she said no. This defeated the purpose of ordering the champagne in gift boxes which was to have it arrive gift wrapped in the chill box (which I thought was a nice touch). I contacted Morrell's customer service and received a curt message back that I could return the champagne for a refund. I explained that the champagne had been given as gifts and I could not now return the bottles. Was I supposed to go to my team and ask them to return the champagne I had given as a gift ? Many had probably already drank the champagne over the holidays. Needless to say I did not ask for the champagne back. I never received so much as an apology from Morrell let alone any refund for their failure to provide the gift boxes. On top of not providing the gift boxes, the champagne barely arrived before Christmas despite my placing the order on December 8. I would not recommend ordering from their gift catalogue or website.