Lee D.
Yelp
Quality/Quantity - Surprised and saddened... Maybe it was an off day...? Off time...? Don't worry, we will give you another chance and hope to improve and update this review. So where do I start...
The hostess was friendly and welcoming, which was a good start. She said the wait time was going to be around 45 minutes to 1.1 hours. An hour later, we got the text, thank you. BTW, we signed up for the first available table, doesn't matter indoors or outdoors.
We got a fairly unhappy waitress... At first, we thought she was just direct, or maybe tired. We even tried to crack a few jokes to lighten up the mood, but failed. After, she eventually took table behind us's order, even thought they arrived later; then our order, as we waited patiently. Okay, 1 hour wait to be seated, made to order fresh, we are patient. Then the couple behind us got their food. Then they finished their food by the time we got ours. I checked to see if they ordered something simple? Nope, similar order to ours.
When our food came, the runner rudely told me to take the plate off her hands as it was too heavy... Okay... Well you only had two orders that you were carrying, one for each hand??? I was so confused. Never experienced a waitress basically yell at us to take the plate from her hand.
Because we had outdoor seating, it just happened to be next to the public garbage can on the sidewalk on the other side of the window. We felt so sorry/bad for the couple across from us as they got most of the flies, wasps, bees, birds, etc. It was so bad that I believe management came and started pulling down all the shades which did improve the situation. The real solution is to move the public garbage can or clean it. Keep the shades in this area closed. Power wash your floors (outdoor seating on the sidewalk).
Okay, now for the food:
Due to the long wait, we started at their "to-go" cafe and my daughter got a Chai and the Sea Salt Chocolate Chip Cookie. Both were good.
Fried Chicken Biscuit - Maybe because we have been eating so many GOOD fried chicken since we have been out here, see other reviews, this entree (one of their better sellers) did not seem to have much flavor...? And take a look at the gravy for the biscuit...? Again, not much flavor. We also felt the biscuit was dry, so the gravy was much needed.
Farmhouse Biscuit - My favorite of the three entrees. Good blend of all the ingredients.
Turkey Avocado - This was my second favorite. But it's hard to do wrong as it is a pretty basic dish.
Home Fries - Liked the fry, but did this sit out for a while...? Many, if not most of the pieces were "soft." Lost its crisp.
Berries - Fresh and good.
Arugula Side Salad for $2 more - This was also good and fresh.
Atmosphere - Crazy successful business, congrats.
Small for the sales volume that they do, congrats again.
Indoor, outdoor, table, and bar seating.
4 single stall bathrooms which also seemed to always have a line. We went back to the hotel, lol.
Open 7 days a week from 6am to 3pm.
Service - 1 star today. See above.
Price - $66 + more generous tip than deserved.
Owner Comment - Congrats on your success since 2008 with all your 7 different brands and 12 locations. See website for all their other brands.