Michaels

Love this place…you can fink so many different kind of art and crafts and for each one many alternatives that’s incredible!!! I was looking specifically for cotton webbing that they don’t sell but I was able to buy so many other things!!! Of course now they have everything for Halloween and Christmas already! Literally Everything! Highly recommended and pick a new hobby or but specific tools for your job!

The friendly staff is great Dayana help me find the items I needed as well as other staff members who helped me in other areas during my shopping experience .

Although the merchandise was ample, computers were down, so no credit card transactions were completed. Even cash purchased were delayed. Only a couple of cashiers were able to complete purchases. Staff tried their best but were overwhelmed - took over 40 minutes to complete purchase of yarn.

Michaels is 0-2 in my book. Though this store is relatively tidy and well-stocked, they cancelled my in-store-pickup online order without notifying me. Then, on a separate occasion, I went to buy fabric paint that was in stock according to their website but turned out to be out of stock, which they blamed on shoplifters.

Disorganized building staffed by incompetent rude people who won’t even take a minute to help you with finding anything you’re looking for. I came in looking for a couple simple items for a crafting project, stuff I’ve seen in other craft stores a million times, and had multiple people look at me like I was out of my mind for asking for those items, and walk away from me mid sentence.

Michaels has just about everything you need in store, and everything you need online. Take it from me. I needed some specific hardware for a project, grommets 7/16th of an inch, and a press. Michaels was the only place in the city that had what I needed at their location. For a hobbyist this place is a dream come true. Professional artists may want to look elsewhere for some high quality items. When you sign up for Michael's reward program there is a lot of savings to be had.

Amazing customer service. Yvonne and Jackie (MOD) were amazing. They went above and beyond!! Thank you!! I was able to complete my live paintings!

I’ve been to Michael’s several times. There stock is scanty or non existent. Every time I’ve been there I walk out empty handed. I needed thick thread. Large opening beads and a hook and bar closure. These are not exotic items. Won’t be going back.

Love this place…you can fink so many different kind of art and crafts and for each one many alternatives that’s incredible!!! I was looking specifically for cotton webbing that they don’t sell but I was able to buy so many other things!!! Of course now they have everything for Halloween and Christmas already! Literally Everything! Highly recommended and pick a new hobby or but specific tools for your job!

The friendly staff is great Dayana help me find the items I needed as well as other staff members who helped me in other areas during my shopping experience .

Although the merchandise was ample, computers were down, so no credit card transactions were completed. Even cash purchased were delayed. Only a couple of cashiers were able to complete purchases. Staff tried their best but were overwhelmed - took over 40 minutes to complete purchase of yarn.

Michaels is 0-2 in my book. Though this store is relatively tidy and well-stocked, they cancelled my in-store-pickup online order without notifying me. Then, on a separate occasion, I went to buy fabric paint that was in stock according to their website but turned out to be out of stock, which they blamed on shoplifters.

Disorganized building staffed by incompetent rude people who won’t even take a minute to help you with finding anything you’re looking for. I came in looking for a couple simple items for a crafting project, stuff I’ve seen in other craft stores a million times, and had multiple people look at me like I was out of my mind for asking for those items, and walk away from me mid sentence.

Michaels has just about everything you need in store, and everything you need online. Take it from me. I needed some specific hardware for a project, grommets 7/16th of an inch, and a press. Michaels was the only place in the city that had what I needed at their location. For a hobbyist this place is a dream come true. Professional artists may want to look elsewhere for some high quality items. When you sign up for Michael's reward program there is a lot of savings to be had.

Amazing customer service. Yvonne and Jackie (MOD) were amazing. They went above and beyond!! Thank you!! I was able to complete my live paintings!

I’ve been to Michael’s several times. There stock is scanty or non existent. Every time I’ve been there I walk out empty handed. I needed thick thread. Large opening beads and a hook and bar closure. These are not exotic items. Won’t be going back.

I was here searching for picture frames. There was such a large variety of different picture frames, I had a hard time making a decision on which ones to get. The self check-out kiosks allowed me to check out quickly. I was in and out and didn't have to wait for service at check out. Because of the sales going on, I snagged some picture frames for a great price. I just had a hard time using one of scanners around the store because of the odd placement that didn't allow me to fit the object I wanted to scan.

I needed to buy supplies for a scrapbook/photo album that I was making for my cousin to celebrate our dual 30th birthdays! I found the cutest stickers that matched the themes of our photos together. Everything was easy to find and there were plenty of decent options. The stickers weren't cheap because overall it cost me about $50 for only around 10-12 sheets, but the quality on most of them was great. The only thing I don't recommend is buying any of the plastic bubble stickers. I bought some plastic bubble dolphin stickers, but they didn't actually stick to the paper so I had to be creative. I really do like this Michaels location and they are the only location in Manhattan. I hope that they stick around because I don't love shopping for art supplies online. It's easier to see everything out there in front of you and they have great options.

***Lots of options, Spacious, Self Check-out*** I came here to purchase a particular item. One of the people working there directed me very quickly to what I needed. I appreciated the self check out. It was quick and convenient. Make sure to sign up for their email and text to receive a 25% off for first time purchase

Was looking for diamond art painting & Michaels had some. Not a big selection but I did purchase 2. My new hobby. So far so good.

I'm not gonna lie, Michaels is my jam. It has everything I could 'almost' ever possibly need for the most random stuff and projects. Fabric, knitting supplies, art supplies, super glue, baking supplies, gift stuff, picture frames. Like every size picture frame you could possibly imagine which is a pretty hard feat. Sometimes the stuff is scattered around in a way that it's a bit tricky to know where to hunt for your treasure but overall I always leave pleased and with some kind of discount. Two for one on frames?! Hotdog! Winner winner chicken dinner. I pray this location never closes.

This holiday season, please add Michael's 6th Ave location to your shopping list. Have to give a special thanks to Diamond, Sasha, and Ms. Angela whom are absolutely amazing. These lovely ladies go above and beyond to make sure shoppers are able to find all of the great items in the store. Loved all the amazing pre holiday deals. My visit was a week before the official holiday shopping season. I was able to get a great deal on holiday greeting cards, gift wrap to create magical holiday gifts for friends, colleagues, and family. Thank you Michael's for an extraordinary shopping experience!!!

Just wonderful , I just came from the Sherri show Audience Taping not too far Big shout out to Tina , sales -associate she was very helpful . I wanted to buy some drawing markers and there where locked up and she assist me from beginning to ending , she wonderful sales -associate ,I usually go to Bick art supply stores or Zelda art supply store ( Nostrand & Flatbush junction- Avenues, Brooklyn ) or Hobby Lobby .com art supply stores or Family Dollar or Dollar General for some Art supplies . but I'm start coming here instead its a wonderful store , It's not too far from F.I.T school & Parsons -New school & Pratt Institute ( Manhattan Campus). There have a lot of art supply stuff and crafts work !!!!! P.S. it's only one Stop away from the Garment & Fashion District on the F-Train , line !!!! Very Convivent by the MTA: Subway: F- Train. 23 street, Train station. Bus: M14, M23, etc buses !!!

Love this store !!! Always the nicer people working there !!! I do lot frame orders people are amazing ! ALVI help me couple times I fell he do best costumer service on every level !! Really nice guy he know what is doing and just always happy with result ! Really great store

Totally incompetent. Bought two $13 frame at Target, but the opening of the mat, meant for a 5X7 photo was too small for my somewhat bigger pictures. I went to Michael's to get custom mats cut. Not only did the mats cost $21 each, but they are clearly inferior to the ones that came with the Target frames--lighter weight and the bevel is not as nice. Despite the one day sign, they said it would take 2 days. On day 3 I called and was told that even though the system said they were done (but no one had contacted me), the woman couldn't find it. I asked her to redo it and I would come in the next day. When I did, they couldn't find it, but my husband did. I brought the mats home and the opening of both aren't the right size. Each is a tiny bit bigger than the Target ones, but not big enough to show the whole pictures. I don't want to ever deal with these incompetents again, so I guess I'll have to just go to a framer who knows how to make a custom mat.

Michaels is fairly well stocked with a good variety of merchandise at reasonable prices. Go onto their website for your local store and search for an item; you'll get the exact location of that item in that store. This, of course, makes it very easy to find out if they have what you want and to locate it immediately. On the negative side: They'll pull "oopsies" better suited to middle school April Fools' Day pranks when it comes to online orders to be picked up at a store. I bought an item (at a post-holiday sale) online and was told to wait for an email telling me when I could pick it up at a local store. The next day I got an email all right - saying that the item was in fact unavailable. Great way to DEcrease customer satisfaction, Michaels!

After my most recent visit I couldn't miss the opportunity to say this about this Micheal's location. Absolutely horrendous customer service. Though I don't think everyone employed there is to blame the lines are always long it's a 30 plus minute wait if you aren't doing self checkout but more than that it's nothing like seeing what has to be the slowest cashier in the history of the is universe work the only register open while 5-6 employees stand around chatting and laughing. Then it's always at least 85 degrees in the store it doesn't matter the season and the manager (a middle aged African American woman) whose overall countenance screams I DON'T LOVE CRAFTS OR CRAFT LOVERS OR MY JOB!!!!! is never helpful. She stood and chatted with a friend for 15 minutes while the line was at a stand still. If this store doesn't use cash or the wait to make an exchange is at least 35 minutes please put up signs that statehouse facts. This store needs an overall new disposition the only reason they get the business they do is because they are the only Micheal's left in Manhattan but the service simply will not do. Go there if you must if not go elsewhere. PS: The single star is so I could get the privilege to post this

Michael's is a definite hit with me. My daughter loves to shop here and I love to look around. I've been to this location several times now. It gets better and better as I learn my way around. Customer Service is always fast and friendly. There's associates on the sales floor available for assistance. The cashier is always nice and efficient. I'm raising the stars after today's visit. This is my Michael's now when I need arts supplies , crafts and more!

gave no less than 3 because they have a nice overall selection. Other than the floral all sales seem to be buy one get 3nd half off. Big whoop. What insults my consumer sensibilities is at least in Hartsdale NY you must ring up your order yourself & pay for any bags, on top of finding precious few staff. I know certain segment of population loves to say no one wants to work. I find it's no companies want to hire & push that onto their customers. Either way this is savings that Michael's keeps for itself. As one customer said, at least give us the employee discount. If any CEO wants to know why people are leaving retail for online shopping that's a major influence for this shopper

I sent 7 photos to be printed on 8 x 10 wooden blocks and when I received them one was zoomed in and looks bad. The company would not reprint the one photo for me. I was originally debating on having Costco (now prints through Shutterfly) print them but I chose Michaels...BIG mistake. Costco has a 100% guarantee return policy and pricing was very similar. I will be going through Costco (Shutterfly) for future photo needs.

This Michaels is huge and has so many arts and crafts supplies. The reason I am only giving it 3 stars is because I have come here a dozen times looking for specific cross-stitch items (thread, thimbles, Aida fabric), and it never ceases to amaze me that they are always out of what I am looking for. They may have some colors of threads, but I have not visited one time where they had everything I need. My suggestion would be to order online so you are sure to get what you are looking for.

over all, Michael's is pretty pricy. employees are nice, but two 5 inch strings of plastic beads are usually $6-12. I recently crochet a pillow with the Michael's yarn and it was fine, until I decided to buy the supply to make another one although the yarn balls I've noticed have definitely decreased in size. still a pretty nice store and always is ready for the next holiday set up with decorations at the front. (for sale)

Beware, they lost an art print that I paid to have framed and did pretty much nothing to solve the situation. I went to Michaels to have a print framed, after a few weeks I stopped by the store and they assured me that they would mail it when finished. They never contacted me again, so I stopped by a couple weeks later and they had trouble finding the print. They said they would contact me again with an update but never did. I went one additional time and again they couldn't find the print, and offered a refund. However, since I bought the print in a foreign country in cash, they did not refund ANY of the print cost. Overall, they were unhelpful to deal with and they never tried to solve the problem or contact me. Save your time and money, get your framing done elsewhere.

Erin in the framing department was so wonderful and helpful. I greatly appreciated her walking me through all of my options. As for the store itself, this is the only Michael's left in Manhattan. The selection is decent and pretty well organized. You're generally going to find what you need. My one complaint is that they seem to be reorganizing the check out line as part of their conversion to self check out machines which makes no sense. You now have to enter the line from the florals section vs the entrance near the door. Not sure if they're planning to reorganize that section or not.

I ordered supplies to have delivered same day for a party I was having this evening. They delivered someone else's stuff to me, and when I called them they refused to either send me my stuff again or given me a refund. The manager directly said she is not responsible for any of it and they can't help it if deliveries get lost Do not rely on them for delivery. Or to be helpful.

Always a wonderful experience to shop here. The associates are very kind and helpful. Although the check out line can be a little long at times, the employees are always VERY sweet and passionate about crafting. I'm often asked what project I'm up to next and it's nice to strike up a quick and warm conversation with someone who also enjoys crafting.

I've been so impressed by Michael's framing services that it had to be said. I met with the amazing Quinn who patiently went through all the options for framing a custom canvas. Her artsy eye helped me choose a frame that made the art shine. Framed to perfection and even hand delivered to my home. After experiencing others (with bridge in the name) where my artwork came back damaged and the frame was meh, could not be more happy with this service or the staff.

I want to give zero stars. I wrote this email to the CEO and customer service of Michaels and didn't get a response so I posted it on their Facebook page. They removed it and called me to tell me they are sorry for the confusion. I explained to them that I am not confused. A sign is posted interior store stating one thing and they are doing another. I then posted the question "Why was my post removed and that was removed?" Micheals doesn't care about their customers and the value for the costs at the store isn't worth it since they only have 20% off coupons. This is what the email read: Once again I have a complaint about your store in cross county Yonkers New York. I made a purchase online for in store pickup. I walked into the store, did some shopping, went over to the self pick up station, found my bag then went to the counter to pay for my other items. When I approached the checkout desk the cashier asked for my name and ID. At first I didn't realize he was talking to me. I asked why Does he need that information and he said because I made a pick up of an online order. He said I had to show him I'd and sign for the package. In all the michaels stores that I have picked up online items I have never been asked for ID unless the item was brought to me from an employee from behind the counter. I told him that not required and he told me it's always required. That isn't true and I believe this is a case of racial profiling. If I didn't need additional items I would have taken the bag and walked out. If he had a customer he wouldn't know I picked up a bag and I would have walked out. Asking me for I'd unnecessarily could have gone several ways however I showed him my ID knowing that I was going to send this email of complaint. I am attaching photos of the pick up station that clearly states HELP YOURSELF TAKE YOUR ORDER FROM THE BIN AND LEAVE THIS SLIP HERE. This location is the worst Michaels I have ever shopped. The workers are young and unprofessional, no one is on the floor to help and the checkout line is always long because there only one cashier working. I will not shop here anymore because I am not valued as a customer.

I've heard of Michaels but never had a real interest in going to Michaels--until I started crocheting and knitting. If you are into fiber arts, you know how addicting yarn is. Just like the sign says in Michaels--"there's no such thing as too much yarn." I certainly wouldn't disagree. However, I've been ordering all of my yarn online because I started crocheting and knitting during the pandemic. I needed one more skein of black acrylic worsted weight yarn for a Knitatude pattern and didn't feel like ordering it. Decided to check out Michaels and it made me so happy to see and touch the yarn. They carry quite a bit of Lion Brand yarn. It's really huge but the signage helps especially if you're not familiar. They have self-checkout but I decided to wait for a cashier because I wanted to sign up for their rewards program--I have a funny feeling that I'll be hanging out at Michaels. The cashier was very friendly and helpful. I was able to sign up for it and start using it. I definitely recommend!

This Michael's is well stocked and I was able to get everything I needed. They have a wide selection in just about every section.

The custom framing department is completely unreliable. They never abide by the date given, they are unorganized, and over priced. Go elsewhere to frame.

Deceptively large inside, while not as large as many of its suburban counterparts, this Michael's carries the a good selection of arts and crafts items for your DIY and decorating needs. They have everything from fabric/faux plants, vases and baskets, photo frames and wall decor, various types of paper and scrapbooking items, invitations and cards, wedding decorations, wood crafting yarns, ribbons and felts, beads and jewelry supplies, paints and canvases, assorted bakeware and door decor, and seasonal holiday items, .... the list goes on. Store presentation and layout is pretty good, they generally put all similar types of items together. but there are small pockets of areas where I wished were easier to find, for example the fine tip pens would be easier to find if placed closer to stationary, and in my mind the party supplies (bags and decorations) work better closer to the party signs and invitations. Of course there is some restriction due to how the dimensions of each area are laid out, but those are my thoughts. All in all glad this is here as it's a convenient spot to pick up craft supplies.

i have been meaning to go to michael's in chelsea for a long time my list was getting longer and longer. so glad i did as i was able to get just about everything i needed to use for my greeting cards. I was a bit overwhelmed with the size of the store and found a super friendly and helpful person named michael who i later found out was the manager. after showing him my "hit list" of items i was looking for he was so kind to literally walk to me every aisle! thanks to him i was able to find what i needed and even check out was pretty quick. i was able to use my coupons and gift certificate with the help of another nice person at the cash register who helped ring me up at the kiosk. all in all i would say they all deserve shout outs as also the store was neat clean and well stocked and everyone that i encountered really seemed happy to be working there and took the time to make sure customers too were happy and being taken care of also.

I'm writing this review specifically for the cashier, unfortunately I did not get his name, my receipt reads 4:42 pm 1/2. He was in his 20s, perhaps Indian. He was very patient with me & helpful, he helped me find a coupon online-his suggestion, which helped me save a nice amount of $. He took the time to wrap up my glass items individually. I'm giving this Michael's 4 stars out of 5 because of the store itself & some of the other staff encounters I've had. The store often is missing something I'm looking for, & this is pre pandemic as well. Additionally I've asked other staff where something is & they don't know or give me incorrect info. I acknowledge it's a large store with changing inventory. On the other hand I would think one would do their best to familiarize themselves with it & if truly did not know to make a better effort at providing assistance.

Michaels has EVERYTHING you need for crafts and DIY projects. They have scrapbook, posters, frames, easels, flowers glasses and many many coloring materials. I've gone to Michael's to make the centerpieces for my wedding. I've gotten yarn, and ribbon for my latest project. I also love their frame selection. I love going to Michael's, I become super creative when I walk inside. Very organized store. Never usually need help finding what I need but the few times I have I've found someone with ease. There's always a line, but it moves quickly. I once got on line on a Sunday that was half way down the store and still was able to get out the store in under 30 minutes. I guess I'm just patient when I see a line but I haven't found myself wondering why aren't we moving. Oh and they usually have coupons but be sure to read the fine print. Some coupons are not valid on sale items

If you love architecture, this is one building to definitely check out. After going the escalator, turn right go straight then right to the middle of the store, there is a beautiful high ceiling skylight, which showcases the structure's beauty, and cute street lamps for lighting. As for Michael's this location is not as spacious as other Michael's stores but this is Manhattan so it is decent. Great places for arts and crafts! When I arrive during lunchtime, there is no line. I pick up my item. Now there is about 8 people on the line in front of me. The line overall isn't too bad since there are 6 registers open so it was relatively quick check out (though I been on the line where it took a while to leave) so this is a good day.

I came looking for a multi purpose fabric glue and the on-floor person help me out quick and easy. Overall its a Michael's it has everything you need for your crafting desires. It can get a lil crowed but other than that its in a good location. I also didn't have to stand in line too long to pay. Customer Service was great for me.

My main issues with this place is where are the staffs? No one is working on the sales floor. And why does the security guard know more than the actual staff? The tall and slender security guard was very helpful and showed me what I was looking for since the staff didn't know. The other thing about this place is they don't hire people who are knowledgeable about crafts. In the south, I could easily find people to help me and they are very knowledgeable and suggest products to achieve my projects. Also, why is there always a long line here? If this many people are crafting in NYC, why aren't their employees? Hire people who knows their stuff and also have people on the floor.

I'm not a crafty person at all but love to visit this store and check out all the great items available for creative people of this world. I especially enjoy looking and at times purchasing the holiday banners, fans and other cutesy items available for decorating any space, in my case, my office. The only negative of this particular location is there isn't always enough staff available when you have questions or need additional assistance when attempting to create something from scratch. There are always good bargains, coupons and great sales, especially when the holiday season is coming to a close. Overall cool place to shop at or gawk at, when seeking particulars for a cool creation.

I love Michael's but I can see why so many of them are closing because the service is just terrible. Now they've gone to self check out with one register open and that one register literally doesn't have change to do refunds.

I've recently gone to Micheals this past December for creative Christmas gift ideas but mostly to hunt for molds. Given the times I thought it would be cute to give out handmade customized soap as a favor for an event. This led me to searching up and down this store for molds to craft homemade soap. Thankfully I came to my senses and made it to Micheals. Not only did they have what I needed but they had variety and it was on sale. So homegirl got to save a dollar as well! I was able to find snowflake and snowman molds that I assume most use them for chocolates but they were perfect for making soap. They came out so gorgeous and enjoyed the craft of forming my own soap.

I needed some Matts cut quickly so I thought I would try Michael's. I picked them up today and they are slightly to big for my 16x20 frames. I need these for tomorrow and will have to cut them myself. Not worth the money.

Cool place to get all your crafts needs. I particularly like this location because of the size. It's very very big. I like the special room they have for private parties and other events that are open to the public. I came here with my younger sister because there was a slime event, where kids could make and play with slime. The event was able to accommodate many people, which I knew wouldn't be possible in other Michael's location. They even gave a $10 off coupon too. Anyways, besides the event, they had a big doorbuster sale where I was able to buy fake plants for like only 50 cents!

I don't know if i wanted 2 give u guys a 4 star or a 5 star rating but either way one of my favorite places to go they have everything that i need and tha staff are very helpful and they love there job and they like working that is what i like seeing there happiness , makes me happy. thank u michaels u are tha best thing that happened 2 my city . overall YES go here and enjoy and explose everything see wat u need or might need in tha future , 100% sastified as a customer for all tha help and kidness , thank u everyone at michaels once again .

We waited on the phone to talk to the frame department for 47 min. No joke. No one ever picked up. We called the store again, they simply hung up. This place sucks.

Massive Michaels with almost everything you need, but if you need to quickly get in and out it's probably best to shop during the weekdays. Extremely long lines that wrap around almost every weekend I've stopped by so far, but not too surprised since it's conveniently located in Chelsea. Crowded or not, you won't leave unhappy just stopping by to see what they have in store. I mean, who doesn't love arts & crafts?!

I'm torn about this place. On one hand, it's a diy crafter's dream store - tons of bits and bobs for a Halloween costume, a sewing project, or random adventure requiring a rainbow assortment of beads, glitter or artificial flowers. It really is my happy place. However, their online pickup system needs fine tuning. The pickup location within the store is not clear (and different from what is stated in the confirmation). Often short staffed (not just this location), store pickup requires several attempts and many minutes for retrieval of the purchased product. The customer service rep lady asked my name, disappeared into the back, returned and asked me to describe the purchase, and disappeared again. It was a similar pattern with other customers. Eventually, I got my package, but i think I may go elsewhere next time.

On Thanksgiving day, I made a stop here at 5:05PM to see if I can get my hands on one of the doorbusters. I was a little winded from my gig at a soup kitchen prior. Also, I had dinner commitment in Forest Hills at 7PM. Hence, I went to Michaels an hour early before they open the door. I was hoping to get what I came for and leave. As soon, as they opened the door at 6PM, I retrieved my 2 items and I was at the cash register at 6:05PM. I was able to make it in time to see my friend distributing the turkey. This place rocks! Their products are neatly displayed. Also, their cashiers are always upbeat. I love this place!

For those who have been to a Michaels before - this new one at Atlantic Ave is just like all the other ones. Same general size and items stocked.* For those of you who haven't been to a Michaels store yet - welcome to your crafters paradise! Whether you're looking for beads, paints, modpodge, t-shirts for tie-dying, scrapbook paper, photo albums, faux flowers for an arrangement or baking stuffs - Michaels has got you. They host different sales weekly and you can alllllways find at least one 40% coupon in the newspapers or online to use on any item in the store. Make sure you come loaded with your coupon. I for one am glad that there is another Michaels in BK and one I can easily get to from work or home. Yay for crafting! *Hoping that the store is still getting used to their new place in BK. I've gone twice now mid week to pick up a few things and found very very low stock. Hopefully after a few months they'll be able to determine what their local customers are looking for and keep the shelves full.

I've had three pieces of artwork framed at Michael's. One oil painting fell apart when carrying it from the car to the house - I had to drive back to the store to get it fixed. Two other watercolor paintings that were hanging in the gallery developed moisture under the glass. I took one apart to prevent the painting from getting ruined and found that the glass had small chips along the edges. The second one's glass is loose as you move the framed from side to side. Do not use Michael's framing department in San Marcos or near Helotes. They do not know what they are doing.

A genuine craft store. I love walking around Michael's. Conveniently located next to Harmon Face Values, after shopping there I take the escalator down. When you enter into this store, it feels like you stepped into a different world. It is a fun store. You can buy different craft items for DIY projects for around the home or create gifts for your relatives. This store is huge. Michael's sells decorative crafts, children's books, jewelry, garden decor, and yarn. It's like a crafter's paradise. This location is perfect for those on the go. Located in the heart of Chelsea, you can get your shopping done quickly with other stores such as Trader Joe's close by. Take the F or M trains to 23rd street.

I love Michael's however this location almost never has what I'm looking for. It seems as if I have to travel to Manhattan just to get what I need or order online. Let's talk about lines/wait at this location. Always super long with only one or two cashiers available and you can NEVER find someone to assist you on the sales floor especially during the morning afternoon hours.

Soooo....I'm definitely not a Michaels person, but I can appreciate it for what it does. It helps make things pretty. With that said the actual store itself was a mess. Like an organized mess if that makes sense. I was close to having anxiety attack just attempting to find safety pins. Places like this always run the risk of look like a hoarders paradise, which makes me itch. Then it took me about 15 minutes to get out of that place because the line was crazy slow. I'm use to stores doing self check out and to be stuck with my box of safety pins while the people in front of me had decor for 6 or 7 rooms was a little bit much for me. So if you like to make things pretty and don't mild anxiety this is your place.

I'm surprised I haven't reviewed this location since I've passed by here for years and could swear I've been here before though that was many years before the pandemic. This is no cheap knockoff of a chain store; this is the full, real deal and they've got a nice selection of arts and crafts products at this location despite its Manhattan location. Prices aren't the cheapest and lines can get long. I also was trying to find painter's tape and didn't see anyone to ask about where it was but if you know what you want + where it is, you should be able to find it easily enough. I came here recently to solve a green screen filming problem and learned of a product called artists tape (which isn't cheap at all) but when I learned the green screen I ordered arrived, I was able to go back and return what I bought without a hassle. I think they also charge for bags so make sure you bring your own when you do shopping here.

One of the managers clearly needs training (or needs to be fired). While waiting in line to make a purchase, there were only 3 employees working the register (while one of the managers was hanging out there, not doing anything). One of the cashiers left, leaving only two cashiers. There were about 10-12 customers waiting in line. Normally, I'm a patient person but the wait wasn't necessary and could've been handled correctly if the manager worked with a sense of urgency. I asked the (manager) if she can get additional support since there's a bunch of customers waiting. I think asked if there was a manager. The cashier said "she's a manager." Once the manager heard, she walked away and didn't say anything. I knew she heard me. A few minutes later, there was another manager who saw the line and quickly called for back up. As a manager who has worked retail for over 10 years, I know that the manager shouldn't be a manager as she clearly lacks the responsibility and skills. The manager that quickly called for back up was professional and worked with a sense of urgency.