Lauren M.
Yelp
This campground was clean, had decent bathrooms, showers, a very useful convenience store, pay phones, etc.
So why the bad review?
1) Misleading/incorrect information on both the Xanterra and NPS websites,
2) Lame customer service, and
3) An untimely opening of the campground. Mosquitoes were everywhere!
Be careful with information you see on the website. Call the location directly to get the facts so you can plan ahead effectively.
I visited Crater Lake in a group of four, and none of us had a tent large enough to fit all of us. The website said that the tent spots were 12'x12', so to have room for everyone to sleep in a tent we would have either had to pay double to get enough space to fit our tents, or find a larger tent. I purchased a larger tent for our trip, but it turns out that we had PLENTY of space to pitch two 3-person tents. Further information we received upon check-in was was that up to 3 tents are allowed per site.
The website also said that they had firewood available for purchase at the campground. We opted to buy it there to save space in the car for our gear. When we arrived, the store clerk stated the firewood was on order and they would have it next week. So, I guess no campfire for us? We were later told that it is permissible to collect fallen dead wood, so thankfully we did have a fire on day 2.
The site's customer service/administration was disappointing. When we arrived we spent over twenty minutes standing in the wrong check-in line. Very poor signage.
Our tent neighbors had a screaming child and we had trouble sleeping. Not a word from park administration. The next day, our fire had an accidental flare-up because we accidentally spilled some cooking oil in the fire, and quickly we had someone coming by telling us to "tame the flame" -- how lame!
Finally, it seemed like they opened the campground prematurely due to the campground conditions. The store was not stocked as promised, and the campsites were not in great condition either.
We were all a bit confused to find our space 50% covered in snow (including our picnic table and fire pit). The next 25% was dry ground for our tents, and the other 25% was all wet. We had to dig out our table and fire pit, and it was difficult not to get soaking wet. We did have a flat, dry place for our tent, though, which is why it was an available space I suppose. Some spaces were completely dry and seemed very nice. Other unoccupied sites were either buried in snow or a complete mucky mess.
Oh, and according to park staff, mosquitoes lay their eggs in the meting snow. They were everywhere. I mean EVERYWHERE. As soon as I parked my car we were surrounded. Neighboring campers also mentioned how many mosquitoes we had, so I attribute it to our exceptionally damp spot. Bug spray with DEET was somewhat effective, but you can't (and don't really want to) cover every inch of your body. A citronella candle had minimal effects, and the heat from our campfire helped on the second night. It still felt like a constant annoyance, though. I came home with mosquito bites on my feet, hands, face, and scalp. They were exceptionally large ones, too. I am going to have bug nightmares for the next few weeks.
We generally did have a good time, but I highly suggest calling them ahead to get the facts and current conditions so you can plan ahead. Info on the web was insufficient, and I was all over that.
We just visited this past weekend, June 25th-27th, and the park was still considerably covered in snow, many trails were closed, some roads still closed, and the boat to Wizard Island wasn't running yet. Oh, and the campground was soaking wet and infested with mosquitoes. I recommend coming much later in the summer when conditions are significantly drier if you want to camp here.