Mavi - Beyoğlu

It’s a Turkish cloth brand Mavi’s store. They’ve got all sorts of cloth varieties and the cost is reasonable too. As the temperature of Istanbul was freezing I bought a puffed jacket with hoodie from here. For tourists they do provide tax refund through Global Blue.

Good quality jeans, poor service, poor management, no public bathrooms even if you spend hundreds of dollars. They don’t speak English, the sales people are socializing among each other. Well the security guy, Savaş is amazing. He offered a glass of water. He must be recognised!

The brand is very nice but the employees are very bad and unhelpful i felt desapointed as i shoud staff a mistake in security tag in the capes and they disagree as they dont care

Worst customer service in Istanbul despite spending 300 dollars. The female attendees on Level 1 and check-out are unskilled, racist and uncourteous to foreigners, travellers and mainly shoppers. The other reviews and data points for this shop confirm her inherent discrimination bias and general xenophobic dealing with non Turkish travellers. I love the brand and travel from Australia to Paris and come to Istanbul for this brand. Unfortunately, this isn't the first time that I've encountered unhelpful and ill-mannered dealing with staff at this store. They don't speak English (intentionally or unintentionally), they are condescending in providing instructions and don't value Mavi's customers. The attendee hit my phone by passing me my shopping and lacks the courtesy to apologise or be cognisant of their below par social intelligence. Nothing against the brand but their employees work against the cause of the brand.

TERRIBLE CUSTOMER SERVICE I have 2 detailed incidents to justify. One of the store representative didn't seem welcoming, which was confirmed with his cold look throughout the 1 hour of my shopping. When I asked for medium size for a t-shirt I liked he pretended to check (for literally 5 seconds) and said we don't have it. 2 mins later I found it myself. The store has a tax free shopping board on the display. That's basically every tourist's right (granted by the Turkish government itself). When I asked on the checkout the lady said we don't provide that with an arrogant look. When I pointed to the board then she changed her stance and said the system is down (which is a total lie because you will find multiple reviews mentioning the same). I'm not sure if all this experience was because of racism/xenophobia or because they want to extrort tourists (knowing that we like the brand and products). Either way it was the worst shopping experience of my life.

disgusting and disrespectful cashier. she obviously just threw receive in my shopping bag and my bag after the payment (she even couldn't processed it normally) and looked at me like - "get lost", it's a joke? mavi managers need to pay attention to their stuff. shame

The staff are so rude, I asked for tax free and she said no we dont have and then I explained that yes you do! But she did not understand English and made a look and talked with bad tone. I eventually returned my purchase and I asked to have the fee back in cash because she did not know how to work with their system and she said no only card. I still have not received the money back and it was more than 100 euros. I told them that the system did not read my card at all but they gave me some forms and they asked me to sign. Then I asked them to sign the receipt they gave me and they refused. They took half an hour of my time to translate and at the end they did not sign the forms or stamp of the shop. Such a Shame. It is a good brand and I have been wearing Mavi for years but with this experience I will never buy from them again. Horrible customer service.

As a person that lives in Canada, i have always been a fan of Mavi clothing. Unfortunately retailers in Canada stopped carrying this brand. So I was excited to go to this store on Sunday morning to pick up some last minute items. However I have to say the behavior of the cashier ruined it for me. She was extremely rude. I asked for the tax free voucher and she refused to give it, making up a story that their system is down, with a nasty look and attitude, bordering on racism. This is Istiklal street. This is a tourist street in a tourist town. If you don't like serving tourists, if you don't like to see people of different nationality, then don't work here. Happy to have you in Canada and show you how we live with people from all over the world, and enjoy each other's differences. Shameful behavior and attitude. A word of caution for the brand managers. Your customer service people are your brand ambassadors. Don't ever forget that.