Matrix Hotel

We stayed at the Matrix Hotel while waiting for our baby boy to be born, and it couldn’t have been a better experience during such an important time. The location is fantastic—only about 9 minutes from the Royal Alexandra Hospital—and there are plenty of nearby restaurants, as well as Rogers Place just a short distance away. The hotel also has a classy-looking restaurant on-site. While we didn’t have the chance to eat there, it added to the overall upscale and welcoming vibe.||Our stay began with a last-minute check-in at 5 AM due to our circumstances, and the staff couldn’t have been more accommodating. The check-in process was incredibly quick—less than 3 minutes—and we were charged a very reasonable $50 for an early check-in, 10 hours before standard time.||The room was spotless, the bed was incredibly comfortable, and the entire hotel felt safe and welcoming. There was also ample parking included, which was a huge plus.||The staff truly went above and beyond throughout our stay. We had to leave abruptly late in the night when our little one decided to make his grand entrance. When I returned the next morning to grab the rest of our things and check out, the team was incredibly understanding about the slight mess we left behind. The checkout process was seamless, and the staff surprised us by emailing the bill along with a thoughtful e-card congratulating us on our healthy baby boy.||The Matrix Hotel exceeded all our expectations. Their kindness and professionalism during such a hectic time will never be forgotten. This is a place we’ll not only return to but also recommend wholeheartedly to our friends and family. Thank you, Matrix Hotel, for being a part of such a memorable moment in our lives!

Online it says breakfast is included with room rate, but it is not. There is breakfast available for 20 dollars a person if you are not given a voucher. We were told about complementary breakfast when we checked in, but unfortunately that was not the case. Otherwise, the rooms were nice. The bed frames are a magnet for hitting your shins. The beds also only came with 2 small pillows. The room was clean and tidy, that was a plus. The staff were friendly and understanding. I do just wish they were more clear on whether breakfast was indeed complementary or not. Especially when it is advertised online as such.

My partner and I chose this hotel because it was the closest one to an event we attended. The room had a king bed, a Jacuzzi tub, a separate living room area with a couch and a fireplace, and a microwave and coffee machine in a separate kitchen area. The room was a good price. Everything worked well and was comfortable. Robes were provided as well. I would stay here again.

Had a great stay at Matrix Hotel! The complimentary breakfast was awesome, lots of options and really good quality. Definitely a great way to start the day. Highly recommend if you're in Edmonton!

Excellent staff! Great in-room coffee. Beds were really comfy but the platform that the mattress is on is a ‘shin killer’. Platform is quite a bit larger than the mattresses so you are constantly hitting your shins. Barn door on bathroom is pretty useless as it doesn’t block noise, light, humidity or smells. No fan in bathroom. Even with these things, I would definitely stay again.

The rooms were great. Service is great as well. The hall that was used for the wedding is great and spacious too. I believe they offer a package that includes the mobile bar as well. When it comes to the breakfast buffet, I just expected more. I had it twice and there were no changes. But the fancy coffee machine was there so that's a plus!

The rooms are nice but the parking space is very cramped and limited. Parking and breakfast fees are not included with your rooms. You also need to not lose your key moving about using the elevator and using the stairs or else you can’t get in or leave.

Stayed here mid-November 2024 for 2 nights. Breakfast was one of the best hotel breakfasts I’ve had. Rooms super clean. Friendly front desk staff. 4 stars because of these notes:there’s no microwave in the rooms(can’t say I’ve stayed at a hotel without one), and you’ll have to watch your shins on the outcropping wooden bed frame when walking around. If there’s a concert in town don’t count on using the elevator , huge lineups outside the front door for them are a real thing