Manila Bakery

I have been coming to Manila bakery for several years but have not had a chance to provide a proper review. By the way, I glanced at the previous reviews on Google and they seem to show some truth. First of all, their pan de sal remains to be the best, this is my opinion. Compared to other bakeries, they have that distinct taste and texture that truly please my palate. However, the quality of customer service experience is lacking the Filipino culture of warmth and hospitality. The staff at the counter demonstrates a cold personality, so business-like, detached, straightforward and seemingly showing a robotic approach that lacks empathy. I wonder if this behaviour is acceptable to the management or if they don’t really care, as long as she’s accurate with her money/cash transactions. When done with the items bought, she’d ask every customer, “is this final or are you going to change your mind?” I was appalled by how she was saying this. I would advise that, as Pinoys, we have to be very careful with our words, it’s a matter of choice… be magalang, tatak natin ito, it won’t cost a thing. Recently, I bought “dinuguan” and it was pretty good. I’ll keep coming here just because of the products…Thank you Manila bakery.

I came to Manila bakery today to buy fresh pandesal, which by the way is great…..BUT….. I did come across a very rude cashier. I saw two skin products behind the cashier on the shelf that caught my eye. I asked the cashier if I can see both of them so I can decide on which I would like to buy. But she insisted that I make the decision before seeing the product. I asked nicely but she still wouldn’t budge even if she could’ve just held it closer just so I can see clearer. Anyways I choose the product which is a facial sunscreen and this was the amount that was inside as if someone has already used more than half of the cream. Keep in mind that this is very small container maybe 1inch in diameter so there is very very little cream. -Magdalena

The pandesal still taste good but heads up everyone it just got more expensive. From $4.25 to $4.75 for a fresh dozen & in that dozen some of them got a lot smaller. Customer service is not that great either all throughout my experience of buying there. I wish they have another filipino bakery nearby where a customer should be treated how a customer should be. The price are just getting ridiculously high for no good reason.

Cashier sucks! I came for hot pandesal and was told it's no longer hot, which would have been ok with me. I jokingly said " so I get a discount for cold pandesal". The cashier sarcastically said, "so get the one on the shelf". Her name should be simang (as in palaging simangot). It never fails I go there for hot pandesal everyday and she's always rude and sarcastic. One day of bad hair day would have been ok but everyday is a bit much. I'm being generous for giving one star for service because zero is not an option. Thankfully pandesal is not as bad as the service. Just saying.

Not freshly bake. I bought pandecoco the dough quitely hard and they have after taste.

The lady on the cashier is sooo nice ♥️ keep up the good work Ate and the place has a variety of filipino items, i wish the place is bigger though 🩷 we love the pandesal, its not hot though coz we went there in the afternoon. Overall, i reco the place, the pinoy we encountered are also friendly 🙂 we planned in buying only pandesal but got off the store with 3 bags of different filipino items 😍

Large selection of pinoy snacks and sweets. The fresh pandesal was fluffy and warm!

A good place to visit for fresh breads and a variety of Filipino products or Asian should I say. The place definitely needs to improve with customer service. I cannot confirm the reason behind the customer service but it could be the lack of the customers as well. I recommend this place.