Mandarin Oriental Pudong, Shanghai

Fantastic 5 star hotel with a wonderful pool and exercise facilities. The room is on the small size for this kind of hotel, but the breakfast is one of the best I have ever had, so many varieties of local flavors. The location is right next to the river ferry, which is very nice.

The hotel is luxuriously furnished, very spacious and housekeeping was absolutely on top of their game keeping things clean and anticipating any amenities I needed. Of course, as would be expected of a 5-Star hotel.||But I am writing this review particularly for the kind and exceedingly helpful duty managers, Mr Leo and Ms Sophie. On my very first night in Shanghai, I had the misfortune of being scammed at a local restaurant. ||Mr Leo (29/12) gave me very sincere and thoughtful advice and helped me to thoroughly assess my options, at 3 am. He was deeply empathetic in a way that I have rarely encountered even with other 5-Star chains and I will remember it deeply. ||I was a little concerned that the next manager might not necessarily be able to meet the same extremely high service but I was very much wrong. Ms Sophie (30/12 shift) followed up equally well, and was very patient and helped me to speak to local police, wrote down detailed instructions, and followed up very consistently and personally.||I would like to appreciate these two managers for going above and beyond. This was my first time in Shanghai, and having their assistance made the ordeal a whole lot more bearable. For this, they have my most heartfelt gratitude. And fortunately, I was able to also recover the money.||Whenever I come back to Shanghai again, I will be staying at the Mandarin Oriental.

An amazing hotel. Very expensive and big.|Extremely friendly staff. Very willing to assist what queries and treat you well.|Always on hand. Even for the prestige of the hotel all visitors were treated so well.|Lovely rooms, and amazing breakfasts. Different varieties.|Great location for shopping at nearby malls.|

Unfortunately I did not find the usual standard of a Mandarin Hotel. The room was super nice as well as for the breakfast that was amazing but most of the staff does not speak fluently English and that’s a pity. We were recommended to have the New Year’s Eve at their 58 Grill restaurant and that was really sad: the restaurant itself was not good looking at all (and the atmosphere very sad) and the prices were suuuper high in terms of beverages and stuff (and I’m speaking about a bottle of water). We also enjoyed their New Year’s Eve Party over there and it was very sad as well with overpriced cocktails. Plus, if you are looking for a strategic area to stay at, that’s not your place as it is located in a financial/business-kind-of neighborhood so not very close to the actual center of the city. Not worth the price if you are there for holiday.

Great hotel. Location is fantastic if you need to be on this side of the bund this is a great spot. Not all hotels are ideal for working but here the room Has a nice desk and plenty of room to actually work from hotel. I was upgraded to a river view and I have to say. The view was great. The staff and housekeeping was top notch. The restaurant downstairs is fantastic for breakfast. Ate there almost every day. In addition to the buffet you can have eggs made to order, fresh ice cream scooped, noodles, and also dumplings. There is also a bar open late. It gets a bit loud late at night but it’s not bad for a night cap. Overall this hotel is a great choice if you are in Shanghai. The staff is fantastic and will go above and beyond to help you out. You are also walking distance to several malls and also the three big towers.

A Marvelous Spa Experience at Mandarin Oriental Pudong||I had an outstanding stay at the Spa of Mandarin Oriental Pudong. Spa attendent Tina was incredibly warm and professional. Her detailed explanations of the massage and essential oils were excellent. I was truly impressed by her attentiveness and the quality of service. The therapist's technique is also very good, I felt quite relax after the treatment!

Great hotel with a prime location in Shanghai with the quietness and privacy you need. Cason at the reception was very nice and caring. He’s brought up the service level in prime hotels. My partner had an amazing trip and hotel experiences with him. After all 5 stars hotel we stayed in China, he’d love to come back only to Mandarin Oriental.

I can confidently say this hotel is worth 5 stars, first there is a big gym and a very nice pool, secondly there is a michelin star restaurant, third of all there is a bath tub right in your room. Other notes service quailtiy is amazing, staff will even help you bring your luggage outside your room and finally most importantly there is no smoking policy in this hotel.