Lotte Hotel Hanoi

I booked this hotel directly from the Lotte hotel website and stayed there from December 25, 2024 through January 3, 2025. ||I’ve stayed in Deluxe suite which the room was in perfect condition with amazing panoramic view! Most of all, I was so impressed with the entire team at the club lounge. The service that I received from everyone in the club lounge was absolutely superb. Everyone went out of their way to help during my entire stay. I want to thank Jimmy, the director of operations and Tung, the floor manager for their fantastic service and professionalism. ||I will definitely come back for sure!!

The thing I like the most about this property was the staff. Everybody on the reception desk were very helpful and friendly Tanya, Emily Candy and most importantly Mia. Mia was my main reception contact she helped me check in early (there is a fee but completely worth it) she gave me an amazing room with a fabulous view of the river. Nothing was ever a problem. I hope Hotel Lotte really value her as a staff member. But you could tell that all of the staff at the hotel wanted you to be comfortable and enjoy your stay. Besides the staff the hotel was very spacious and clean. There was everything you needed including a fitness centre, a lovely swimming pool that you could spend all day at and several restaurants. Breakfast is very good and plentiful. The hotel is also in a great location it's close to everything but far enough away from the madness and noise. The next time I stay in Ho Chi Minh City the choice will be easy. Hotel Lotte it will be!

During my recent stay at what I expected to be a top-tier 5-star hotel, I was shocked by a glaring design flaw in the bathroom that marred my experience. The toilet bowl is positioned in such a way that it blocks the door from opening fully. This baffling layout makes it incredibly inconvenient to access the toilet and raises serious questions about the attention to detail in the hotel's design. In the attached image, you can clearly see that the door can barely open halfway, with the toilet bowl obstructing its path. This kind of oversight is unacceptable and detracts significantly from what should have been a luxurious and comfortable stay. I hope the hotel management will address this issue promptly to prevent future guests from encountering the same frustration. Such a basic and important design aspect should never be overlooked, especially in a 5-star establishment.

My experience at this hotel was delightful. I thoroughly enjoyed the seafood, which was top-notch! I’m eager to return for another relaxing stay. Huge appreciation to the wonderful staff for making my visit so comfortable! I would recommend

A pleasant stay in Hanoi! Room view is amazing which can see the whole city from my room, beds are comfortable and spotless. There is sauna, onsen and swimming pool in the hotel, although the cleanliness can be improved. Will stay here again next time.

We're currently staying at the hotel for both business and pleasure. Great location, top notch amenities and outstanding customer service. "A huge thank you to all the staff from the front desk, house keeping to waited staff, you are incredible, you go above and beyond to make our stay special and comfortable! A special thanks to Dinh Thi Yen, who made our room most comfortable each day 🌼 🌸 🌻 "

The massage felt totally professional! I was comfortable at all times, my body felt better for it and I would recommend it.||My masseuse was a young lady who ensured that my experience was meeting my needs. She seemed to sense which areas needed additional attention, which areas to apply more pressure, and which areas to be light as a feather. I have never felt so good after a massage||The concierge Thuy and Linh, Mai therapist do a good job as thier role in the spa

The stay at the Hanoi Lotte Hotel was amazing Yen from housekeeping and Linh Nguyen provided amazing service during my whole stay. The room was always exceptionally made up and the club lounge service was five star service. Yen and Linh always provided that extra care when looking after me during my stay and I had an amazing time at the hotel. I can’t recommend they enough and look forward to future stays at the hotel.