LOTTE DUTY FREE World Tower Store

Good Mall with italian statue of fontana di trevi inside

It is the worst ever experience!!!! The store was empty without customers and yet no staff came to attend to us. I had the intention to buy 10 bottles of innisfree eyemake up remover. After waited without any sight of staff coming over to assist, we asked the sales staff at 3CE and she just said no staff over her counter and not even walking over to us. We saw a manager and she only said the staff at innisfree is on MC. Why can't the rest just helped since they are so free! The manager also did not offer any help till my wife got frustrated. Do we need to ask for service? Business is so BAD after pandemic and yet NO SERVICE???? It is obvious that the manager and staff is passing their time being paid and employed but not contributing to the company! You better think twice then shopping here! Don't waste your time! You can spent elsewhere who will appreciate and provide the service that customers deserve.

Its one of the latest department store opened in seoul city. It definitely has great brands including duty free shops. FYI only 2 floors are for duty free shops. Anyway it has good restaurants as well. You can not only shop n eat but also enjoy the beauty of building itself. Its a total multi complex that spending time is such an easy job. One thing you must know though, their parking fee is quite expensive no matter how much you spent on.

Yes of course good place for shopping but staffs are not that kind, other DFS has much better service. Also staffs asking "where are you from". If I said I came from ..... (non developed country). They will look from your foot to head even I am business class. It is racism. They are looking you like a thief. Why???? 직원 교육 제대로 해 주세요.

Horrible service. I was told I couldn’t shop here because the a female staff can’t figure out my Singapore Airlines return flight number. This individual also accused me of fabricating my return flight number to USA. She was determined that all flight numbers must be in 6 digits and inspected my passport as if she is an immigration officer. I had to tell her to stop looking into my passport in details because my return flight number isn’t listed in my passport and I don’t appreciate that she is snooping for personal information. In short, I was not welcome to shop here.

Amazing to shop all the cosmetics before travelling

Compared to Myeongdong, here are fewer tourists, very short lines and it has a laid back, modern atmosphere which makes it a pleasure to shop. It is is spread on 2 floors, first one with mainly luxury goods and second one with korean cosmetics. You can try them before buying which is convenient. However I had some problems managing to get to that place from Jamsil station up to 8 -9th floor. It was rather confusing even if I visited 3 times already. Also the tax refund office was on 5th or 6th floor, I don't remember exactly, which was again difficult to get to as some elevators did not stop on that floor. Overall, nice and relaxed atmosphere.

Ok, I find out that the koreans are racists, but when it comes to the Duty free on a place like Incheon, where there are lots of international people, it is absolutely unacceptable for your staff to behave like that. First of all they were not supportive - didn`t answer my questions and when they did they lied to me (like for example - i was asking for smaller pack of the goods i was interested in, they said that there isn`t smaller one and after that i find the smaller one by myself). Second of all, they served with a smile few koreans while my service wasnt finished at all. The staff was not in a hurry at all even when i got a boarding call. Even more - they tried to mess things up by inventing problems with the barcode that I solve by changing the items... And it wasnt just me - u need less that 10 min to see the difference in the service of koreans and non-koreans in your shop! Absolutelly disappointed, Lotte Duty free! I`ve never seen that kind of service and this is something that gave me the most important lesson about the koreans. Do not doubt that I am going to tell everyone about it!

Good Mall with italian statue of fontana di trevi inside

It is the worst ever experience!!!! The store was empty without customers and yet no staff came to attend to us. I had the intention to buy 10 bottles of innisfree eyemake up remover. After waited without any sight of staff coming over to assist, we asked the sales staff at 3CE and she just said no staff over her counter and not even walking over to us. We saw a manager and she only said the staff at innisfree is on MC. Why can't the rest just helped since they are so free! The manager also did not offer any help till my wife got frustrated. Do we need to ask for service? Business is so BAD after pandemic and yet NO SERVICE???? It is obvious that the manager and staff is passing their time being paid and employed but not contributing to the company! You better think twice then shopping here! Don't waste your time! You can spent elsewhere who will appreciate and provide the service that customers deserve.

Its one of the latest department store opened in seoul city. It definitely has great brands including duty free shops. FYI only 2 floors are for duty free shops. Anyway it has good restaurants as well. You can not only shop n eat but also enjoy the beauty of building itself. Its a total multi complex that spending time is such an easy job. One thing you must know though, their parking fee is quite expensive no matter how much you spent on.

Yes of course good place for shopping but staffs are not that kind, other DFS has much better service. Also staffs asking "where are you from". If I said I came from ..... (non developed country). They will look from your foot to head even I am business class. It is racism. They are looking you like a thief. Why???? 직원 교육 제대로 해 주세요.

Horrible service. I was told I couldn’t shop here because the a female staff can’t figure out my Singapore Airlines return flight number. This individual also accused me of fabricating my return flight number to USA. She was determined that all flight numbers must be in 6 digits and inspected my passport as if she is an immigration officer. I had to tell her to stop looking into my passport in details because my return flight number isn’t listed in my passport and I don’t appreciate that she is snooping for personal information. In short, I was not welcome to shop here.

Amazing to shop all the cosmetics before travelling

Compared to Myeongdong, here are fewer tourists, very short lines and it has a laid back, modern atmosphere which makes it a pleasure to shop. It is is spread on 2 floors, first one with mainly luxury goods and second one with korean cosmetics. You can try them before buying which is convenient. However I had some problems managing to get to that place from Jamsil station up to 8 -9th floor. It was rather confusing even if I visited 3 times already. Also the tax refund office was on 5th or 6th floor, I don't remember exactly, which was again difficult to get to as some elevators did not stop on that floor. Overall, nice and relaxed atmosphere.

Ok, I find out that the koreans are racists, but when it comes to the Duty free on a place like Incheon, where there are lots of international people, it is absolutely unacceptable for your staff to behave like that. First of all they were not supportive - didn`t answer my questions and when they did they lied to me (like for example - i was asking for smaller pack of the goods i was interested in, they said that there isn`t smaller one and after that i find the smaller one by myself). Second of all, they served with a smile few koreans while my service wasnt finished at all. The staff was not in a hurry at all even when i got a boarding call. Even more - they tried to mess things up by inventing problems with the barcode that I solve by changing the items... And it wasnt just me - u need less that 10 min to see the difference in the service of koreans and non-koreans in your shop! Absolutelly disappointed, Lotte Duty free! I`ve never seen that kind of service and this is something that gave me the most important lesson about the koreans. Do not doubt that I am going to tell everyone about it!