Loews New Orleans Hotel

This was my first time staying at Loews and the minute we entered, Mrs. Beverly at the front desk, started our evening off right. Wonderful energy, she wished us a happy anniversary and made me even more excited for our stay. The room had complimentary treats waiting for us. We stayed in the Grand River View Junior Suites and it was perfect, very spacious, nice bathroom, beautiful river view, and affordable. To be honest, the pictures of the hotel/suites online do not the hotel Justice. IT IS BEAUTIFUL IN PERSON! Even the pool, jacuzzi, sauna, and gym looks better in person. (The pool is beautiful with blue lighting and this is one of the biggest gym in a hotel we’ve seen.) It’s right in the heart of downtown NOLA and close to everything. And if you’re looking for great food, go to Compère Lapin and get the “Just Feed Me.”

My friend and I stayed here for our reunion weekend. We shared a king suite ( we wanted a more spacious room) and I volunteered to sleep on the sofa bed, expecting it to be adequate. Not so! It seemed to be missing a top mattress as it was very firm and had cracks between the sections that pulled out. Also there was no bedding provided. When they finally brought some up, they didn't bring a mattress cover, nor a comforter cover. The comforter they provided had visible stains. They also only brought one lumpy pillow. It took 3 follow up requests and a full day to finally get better bedding. Also, they never remade the bed for me as they did remake the other bed.|So, if you plan to use the "sleeper" sofa, please know it is really not a good option! It seems intended only to be used for sitting!|Otherwise, the staff was courteous, the room was a bit tired but basically clean and the location was convenient. I expected higher standards from Lowes!

Overall, I DO NOT recommend staying here. There are much better hotels in the area for the same price range. I had a really bad experience and couldn’t wait to leave. The staff were not helpful when I let them know about my issue either. - UNPROFESSIONAL AND UNTIMELY REMEDIATION OF ISSUES: housekeeping made a mistake that was not looked into or remedied in a timely manner. It took almost 24 hours and contacting various emails and phone numbers on my part. I even contacted corporate and they seemed to care even less than the hotel employees. Ultimately a manager did call me to try to fix the situation, only after I sent enough text messages. - NOISY: The walls are so thin you can hear your neighbors just talking. - HORRIBLE SERVICE: Staff acts like they want to be anywhere but at their jobs. - HOT AND HUMID: Rooms appear to have temperature control, but adjusting the thermostat makes no difference in the room. The room was hot and humid no matter how low I put the temp. - BRIGHT: The rooms have a bright flashing light on the fire alarms that blink 24/7. Don’t stay here if you want it to be dark at night.

The pool area was extra special with the added touch of a spa and sauna. Super comfy bed and they even provide a nice plush robe. The room was clean, however, the tub was clogged but after notifying the front desk, maintenance came and fixed it right away. The in room dining option was nice and the food was really good and not grossly overpriced. You do get a mini fridge in the room but no microwave. They also had an ice machine on every floor which is convenient. Great location next door to the casino and Canal St. is only about a 12 minute walk. Very nice!

Had a wonderful experience at the Loews hotel. The door/bellmen staff are friendly and professional! The cleaning/turndown staff were fabulous and accommodating. The room was kept clean and the bed was great!! A little snafu checking in but it was handled promptly. Great spot!

The best part of our stay had to be Cori❤️ at the front desk. She was so sweet and very helpful! Set the tone for our get away. The rooms were super clean and extremely nice. Hotel is close enough to all the action without all the noise. Will definitely be staying again.

The hotel is just okay, I liked the text feature where you can text for more robes or slippers or any inquiry. Our check-in was a bit weird, the lady was talking to the screen versus eye contact. We came for our wedding weekend. I emailed concierge 3 times as well as reached out to the director of operations for an amenity or options they had for celebrations and nobody responded. While there we told everyone we were getting married (the people bringing the in room dinner, and breakfast) and nobody thought to bring some type of congratulations chocolates nothing to acknowledge our celebration. I was willing to pay for it but the concierge never responded.

We stayed at this property for the Taylor Swift concert. We initially were booked at another hotel which turned out to be horrible and filthy. After one night at the awful hotel, I frantically called Lowes. Even though they were completely booked, somehow accommodated us and made our concert/trip experience amazing. This hotel is very guest orientated. They had a Taylor Swift welcome package in the room for our child and in the lobby, hotel staff had a glitter station and 360 photo booth. Hayden in the restaurant gave fantastic service and shared stickers and friendship bracelets with our daughter. On the last day of our stay, we got to see a display of very cool and creatively decorated pumpkins. Each department within the hotel had a special pumpkin they decorated and the guests got to vote on their favorite. It was the small things that made a big difference in our stay.

This was my first time staying at Loews and the minute we entered, Mrs. Beverly at the front desk, started our evening off right. Wonderful energy, she wished us a happy anniversary and made me even more excited for our stay. The room had complimentary treats waiting for us. We stayed in the Grand River View Junior Suites and it was perfect, very spacious, nice bathroom, beautiful river view, and affordable. To be honest, the pictures of the hotel/suites online do not the hotel Justice. IT IS BEAUTIFUL IN PERSON! Even the pool, jacuzzi, sauna, and gym looks better in person. (The pool is beautiful with blue lighting and this is one of the biggest gym in a hotel we’ve seen.) It’s right in the heart of downtown NOLA and close to everything. And if you’re looking for great food, go to Compère Lapin and get the “Just Feed Me.”

My friend and I stayed here for our reunion weekend. We shared a king suite ( we wanted a more spacious room) and I volunteered to sleep on the sofa bed, expecting it to be adequate. Not so! It seemed to be missing a top mattress as it was very firm and had cracks between the sections that pulled out. Also there was no bedding provided. When they finally brought some up, they didn't bring a mattress cover, nor a comforter cover. The comforter they provided had visible stains. They also only brought one lumpy pillow. It took 3 follow up requests and a full day to finally get better bedding. Also, they never remade the bed for me as they did remake the other bed.|So, if you plan to use the "sleeper" sofa, please know it is really not a good option! It seems intended only to be used for sitting!|Otherwise, the staff was courteous, the room was a bit tired but basically clean and the location was convenient. I expected higher standards from Lowes!

Overall, I DO NOT recommend staying here. There are much better hotels in the area for the same price range. I had a really bad experience and couldn’t wait to leave. The staff were not helpful when I let them know about my issue either. - UNPROFESSIONAL AND UNTIMELY REMEDIATION OF ISSUES: housekeeping made a mistake that was not looked into or remedied in a timely manner. It took almost 24 hours and contacting various emails and phone numbers on my part. I even contacted corporate and they seemed to care even less than the hotel employees. Ultimately a manager did call me to try to fix the situation, only after I sent enough text messages. - NOISY: The walls are so thin you can hear your neighbors just talking. - HORRIBLE SERVICE: Staff acts like they want to be anywhere but at their jobs. - HOT AND HUMID: Rooms appear to have temperature control, but adjusting the thermostat makes no difference in the room. The room was hot and humid no matter how low I put the temp. - BRIGHT: The rooms have a bright flashing light on the fire alarms that blink 24/7. Don’t stay here if you want it to be dark at night.

The pool area was extra special with the added touch of a spa and sauna. Super comfy bed and they even provide a nice plush robe. The room was clean, however, the tub was clogged but after notifying the front desk, maintenance came and fixed it right away. The in room dining option was nice and the food was really good and not grossly overpriced. You do get a mini fridge in the room but no microwave. They also had an ice machine on every floor which is convenient. Great location next door to the casino and Canal St. is only about a 12 minute walk. Very nice!

Had a wonderful experience at the Loews hotel. The door/bellmen staff are friendly and professional! The cleaning/turndown staff were fabulous and accommodating. The room was kept clean and the bed was great!! A little snafu checking in but it was handled promptly. Great spot!

The best part of our stay had to be Cori❤️ at the front desk. She was so sweet and very helpful! Set the tone for our get away. The rooms were super clean and extremely nice. Hotel is close enough to all the action without all the noise. Will definitely be staying again.

The hotel is just okay, I liked the text feature where you can text for more robes or slippers or any inquiry. Our check-in was a bit weird, the lady was talking to the screen versus eye contact. We came for our wedding weekend. I emailed concierge 3 times as well as reached out to the director of operations for an amenity or options they had for celebrations and nobody responded. While there we told everyone we were getting married (the people bringing the in room dinner, and breakfast) and nobody thought to bring some type of congratulations chocolates nothing to acknowledge our celebration. I was willing to pay for it but the concierge never responded.

We stayed at this property for the Taylor Swift concert. We initially were booked at another hotel which turned out to be horrible and filthy. After one night at the awful hotel, I frantically called Lowes. Even though they were completely booked, somehow accommodated us and made our concert/trip experience amazing. This hotel is very guest orientated. They had a Taylor Swift welcome package in the room for our child and in the lobby, hotel staff had a glitter station and 360 photo booth. Hayden in the restaurant gave fantastic service and shared stickers and friendship bracelets with our daughter. On the last day of our stay, we got to see a display of very cool and creatively decorated pumpkins. Each department within the hotel had a special pumpkin they decorated and the guests got to vote on their favorite. It was the small things that made a big difference in our stay.

Recently in town for the basketball tournaments my friends stayed at this hotel. When I visited daily there was constant round the clock cleaning in the lobby. Folks were friendly and coworkers were always helping each other. It seems like a lovely work environment. The lobby was giving deck the halls and decorated to the nines. One night there was also an amazing pianist as well. I can see why celebrities choose this hotel. If I ever visit NOLA again this would be my pick for a nice accommodation.

Parking is an absolute nightmare - valet hotel garage are understaffed. Unloading parking is only available for 2 cars at a time - really, really terrible first impression.

My organization held an event here. I loved this hotel. It is in a central location which is walking distance from the street cars, the French Quarter, Jackson Square, and the Garden District. They offered great amenities like a gym, pool, jacuzzi and sauna.

Great location away from the commotion of Bourbon Street yet closed enough to all the attractions. Rooms are roomy and comfortable, bathroom was on the smaller size, but not a deal breaker. Beautiful reception area with plenty of seating and a couple of games to kill time. Friendly staff and most important Valet parking with EV charging.

Clean and friendly, this place is about a 10 minute walk to Bourbon Street proper. You really don't want your hotel to be closer to that area! I thought the staff were great. Easy checkin and checkout. The bathroom fixtures were a little dated but it was clean. I didn't try the pool, gym or restaurant or bar. Tip: get a taxi to the airport. Flat rate of about $36. The staff will call for you. Ubers will be over double.

This hotel needs more than a face lift.I have stayed at many different hotels throughout the area the past 7 or so years I've been visiting. I have to say, I expected more of this hotel especially the price point. Do you have allergies? The hotel has a horrible perfume smell in the lobby. Like a cheap woman's perfume. It really was a trigger for me each day. Don't stay here if scents are not your thing. Bathrooms are very outdated and we were two people traveling for our anniversary and given one bath robe. One robe? No slippers. The hotel is very out dated - seemed clean enough but how much cleaning can each service in the morning or afternoon do with all the other rooms that are there as well? The hotel needs more staff for a deep cleaning. It's up to management to schedule deep cleans. Our bed sheets were always clean outside of what is pictured below. How is housekeeping supposed to lift the mattress? Concerning that this is never washed though. The pool is very, very sad. I have seen better pool areas in 3 star hotels. The gym overlooks the pool too and feels more like a gym and not a vacation getaway. Very dark. The front desk was kind and helpful. Not the most outstanding. With that said, the times I did call down everyone was so prompt and kind. Valet area - they have the stand but not one person to help with your bags or your door. Not sure why the staff is even there for this. When we came back one evening our security guard was sitting in the chair and snoring. SLEEPING! Saturday night after the parade. The doors are locked and you have to stand but really? The water smells here. A couple of times when I was in the shower and even at the sink the water had a terrible odor. I am thinking the filtration system may not be that great and this was the most eye opening. Coffee and tea available in the morning before 11. It was a nice touch and the lobby bathrooms are always clean. No turn down service. I have some photographs that I am attaching of the bed skirt and the pool.

Firstly, hotels and businesses still use COVID as an excuse to provide subpar service, we all understand that! This hotel is no different! I arrived at the hotel from the airport at 10:40 am. Walking into the lobby I see at least 50 people lounging around. I get to the front desk and am told their policy is no early check-in and check-in begins at 4:00 pm. All these people waiting had the same issue. The company probably changed its "early check-in policy" after COVID-19 due to the loss of staff. Now four years later and with a full housekeeping staff that refuses to allow for early check-in leaving people to wait for hours upon hours to get into their rooms. Check-outs are getting earlier and earlier and check-ins are getting later. It seems to the customers that sooner than later these hotels would like your money but will not provide ANY service at all! This hotel especially was operated without caring, empathy or "service". I will not be staying in ANY Loews hotels ever again!

Oh, my...lanta. I have not been having the best of luck with hotel stays recently. Yikes. Let me preface this by saying that I did not pick this hotel, I came to New Orleans for work and I was not initially put up in here. I was put here by my work to fill a contract. The location of this is not bad. It is somewhat central to wherever you might want to go if you are sightseeing. Casino across the street, Bourbon Street a few blocks away, waterfront a few blocks away, and there a restaurants and shopping galore. The view from my room was a bit on the spectacular side. Which I hope is one of the first things you will notice about this place as well. Once you focus on the room, you will be second guessing things about this establishment. Like other reviewers have said, this place is dated. It is also in need of some TLC. How did I know it was dated, the alarm clock. This wasn't your run of the mill, USB having alarm clock. This thing was straight out of the late 90s, early 2000s. This thing was a CD, AM/FM alarm clock. Like, what? I didn't bring my CDs with me, I didn't know. The wallpaper in several locations was peeling off the wall, more so in the bathroom. Speaking of the bathroom, my toilet paper holder was hanging by a thread. The one corner in there, closest to the shower, was rusting through the wallpaper. How does that happen? My toilet clogged at one point. Then there is the noise. Depending on what room you get, you may have very close neighbors. If you have very close neighbors you will definitely hear their conversations in the hallway and the continuous slamming of their doors at the latest hours possible. Breakfast is not included, but if you want to spend $22 you can attend their omelet bar in the morning. The pool area, yikes. It is nice they have a pool, but the hot tub looked like it hadn't been scrubbed in some time and there was kind of a film on the seats in it. The shining spot in all this was the staff. They were always there to greet you at the door, asking how your stay is going, and just genuinely smiling. They do some quirky things here to help you out, like having umbrellas at the ready in case it decides to spit some rain. Thankfully my work had me busy at another nearby hotel so I didn't notice that the Saints were using the hotel as their base for spring training. That probably contributed to the noise.

Nice looking hotel on first glance of the lobby. Room was OK, needed to be dusted, the bathtub stopper was disconnected and the shower head needed to be cleaned badly. The pool is indoors and the hot tub heat makes the whole room miserable for a summertime retreat from the outdoor heat. There are only a few chairs and the area doesn't accommodate more than 6 people at a time unless you use the wet floor to store your belongings. The sauna was nice. PARKING IS MISERABLE unless you want to pay the $50 valet but the exit lane from the parking area was always blocked with cars waiting for valet and a lot of people were waiting 5+ minutes just to drive away. Luckily I paid a heavily discounted rate for this stay, I would not have paid more than $100 per night here with the inconveniences regularly. Got in to town earlier than expected and was told we would have to pay an additional $75 fee to check in early which I had not encountered before, came back several hours later to check in.

My husband and I recently stayed in New Orleans for three nights. We booked this hotel through Priceline. Beverly checked us in, and she was FANTASTIC!! She was friendly and helpful! And, she upgraded us to a nicer room. The location of the hotel is great, especially if you like to gamble like we do. It's right across the street from Harrah's Casino. It's walking distance to Bourbon Street, the French Market, Jackson Square, tons of fabulous restaurants, etc. We really enjoyed our stay here. Thank you, Beverly!

Where do I start? Loews is the WORSE!!!!! We got married in New Orleans. Valet LOST my twin sister's SUV! LOST LOST a whole car. She had to find a ride to the wedding, so my Maid of Honor was late! She called them to get an update because they did not call her with any updates. And to make things worse, housekeeping threw the top layer of our WEDDING CAKE in the trash. They entered my parents' hotel room before they checked out and took the cake!!!! This is not my first horrible encounter with this hotel. My mother and I stayed at the hotel in August, and she left her medical pillow on the bed. We have been trying to get the pillow back, and again, NO ONE seems to know where the pillow is. Unfortunately, we will have to chalk that up as a loss. The TOP LAYER OF OUR WEDDING CAKE, no one is taking accountability for their mistakes, HOUSEKEEPING, VALET, and MANAGEMENT! You can replace some things, but THE TOP LAYER OF OUR WEDDING CAKE! PLEASE THINK TWICE ABOUT STAYING AT THE LOEWS IN NEW ORLEANS! THEY TAKE THINGS THAT DO NOT BELONG TO THEM, CARS INCLUDED, AND MANAGEMENT MAKES UP EXCUSES FOR THEIR WORKERS. Most importantly, I married my best friend, THE LOVE OF MY LIFE, and that's all that matters. I don't want anyone else to make the same mistake I did. DO NOT STAY HERE! PLEASE FEEL FREE TO SHARE MAYBE LOEWS WILL TAKE ACCOUNTABILITY!!! We are still #OnCloudCanady! #LoewsHotels #LoewsNewOrleans

Staff very friendly and helpful with everything we could ask for! Beds couldn't have been better really enjoyed our 3 days we stayed! Right across from casino.

I enjoyed my stay very much at Lowe's New Orleans. Every staff member was kind, helpful and professional. I want to give particular praise to Beverly, Cory, and Darius. Thank-you For having such kind and helpful spirits! Beautiful view of the city from all rooms. And beautiful decor. Thanks y'all for the beautiful memories!

Enjoyed a great stay at the Loews. Staff were great and helpful throughout my visit. Gym was clean and had a peloton and free weights in addition to cardio machines. There's also a pretty pool. It's in a great walkable location for local eats, the casino, or convention center. The bar has great bites and staff restaurant was closed due to staffing challenges.

Zero stars- never returning. My flight was cancelled and changed to the next day. I called the hotel to let them know I could not arrive until the next day. I was assured by a staff member on that phone call that I would not be charged a no-show fee since I notified the hotel. I was assured of the same thing by a different staff member at the front desk once I arrived. Turns out I was charged anyway and Loews refused to waive the fee despite several communications throughout the two months following my stay. They eventually just stopped responding to my messages. Loews does not honor the word of their own employees. Awful customer service.

For $200 per night this place was absolutely not worth the money. We switched rooms because of stained carpet only to find the 2nd room had stained carpets as well. The closed the pool in the middle of my vacation for maintenance & the bathrooms here are more akin to motel 6.

This hotel is in a convenient location because it is within walking distance (about 10 minutes) to both the French Quarter and the convention center. It's also three blocks from Canal Street, so it's relatively quiet. My room was large, with a king size bed, couch, and two TVs. The room was clean and comfy, and I could easily make myself feel at-home. New Orleans has hard water, so it's common to see hard water stains around the bathroom sink and shower. The only thing I didn't like about the hotel is that there is no mini-fridge in any of the rooms (1 star off). I was told that I must have a medical condition requiring refrigerated medications if I want a mini-fridge in the room. Loews is a 4-star luxury hotel. How can it not have a mini-fridge? New Orleans has tons of great food. Surely guests will have leftovers that need to be refrigerated!

Waited in the bar area for 30 min for service and never came. We left for another bar. Employees didn't even acknowledge us. Party of 5 willing to eat and drink all night there. Employees seemed put out and unhappy.

Stayed several times for many years but recently the service has gone down hill. My room was given away to someone with a similar name as if the front desk did not check id properly. The young lady at the front desk actually just said the other patron and I should just switch keys instead of her fixing her mistake. When I asked about it and wondered why I was given a room less than what I booked I was told that was all left. But the young lady who did not book my room just has a name close to mine got the upgrade. To make matters worse the young lady who checked me in her mistake of switching the 2 names put on my reservation I was to check out a day earlier. While at lunch I received a call asking why were there still items in my room and I needed to vacate the property. I ended my lunch and returned to the property where Amanda was the only helpful person I met the entire stay. Amanda was able to look at my reservation and see I was not in the proper room though I was charged for the upgraded room. A fee I was told was not on my bill by Omar the manager on duty when the mistake was made. Amanda corrected the mistake and switched my room for my final evening. Sadly I didn't get to enjoy the suite I booked until the final day of my trip. Upon check out I received a copy of my folio which was actually the charges from the other woman with a name close to mine. I had to call billing to ensure I didn't pay for someone else's trip. Omar and the young lady who checked me in if you see this please be sure to verify ID with the names. If checking into the Lowes New Orleans I recommend getting there early when Amanda is working. She will take care of you.

Stayed here over Easter, fabulous pet friendly hotel and Kiki at the bar is awesome!!!

Checking was ok, a bit delayed . Room was ok was told I had a city view yet I'm staying at a parking lot. They advertise room service but they say oh no we don't have it, vending machines are bare/ empty or on some floors out of order. The little food mart in the lobby has your typical overpriced sandwiches and weird ice cream. At over $350 per night I felt this hotel could have been better. We travel a-lot so I felt the need to leave a review as it comes off like a exquisite hotel but it's pretty basic.

One of the better hotels I have visited in New Orleans. The staff was nice and the hotel rooms were clean. It is conveniently located to the attractions in New Orleans. I didn't note a lot of amenities but generally not in NOLA to hang out in th

Our overall stay of 3 nights here was pleasant. Check-in was smooth, and reception was friendly and welcoming. The lobby is beautiful and was nicely decorated for Christmas. We booked a deluxe room and were placed on the 13th (room 1325 to be exact), which was spacious, had high ceilings, and a great view of the city as well as the Mississippi River. Location is also not bad - located between the French Quarter and WWII museum. Definitely walkable to the Quarter/Bourbon Street/Frenchman Street. Now onto things that could be improved: 1. The room is a bit dated, especially the bathroom. It is small, and the shower head and sink faucet should either be replaced or undergo a good scrubbing, because there is visible limescale. The hairdryer should also be replaced, as the filter is filthy. Lastly, the buttons on the phone to call down to reception/room service/housekeeping didn't work. 2. The pillows are straight up awful. I have seriously experienced better pillows in Best Western hotels than here. The pillows at Loews appear fluffy, but are actually incredibly lumpy and flat once you place your head on it. 3. Apparently the snacks offered for sale in the room are sitting on sensors, so you'll get charged if you even pick up a box or move it. That's quite unreasonable and oppressive. What if someone just wants to pick up the package to inspect the item more closely and then change their mind and put it back? The hotel is essentially forcing their guest to buy the item even if they don't actually consume it. Way too extra. 4. There's a thick flowery scent in the lobby that is just too overpowering. It doesn't smell good. 5. Overnight valet parking is $45.00. That is pretty salty...Harrah's overnight self park next door is $30. The public parking structure next to the Hilton parking is $35, but that's further away from Loews and the structure is creepy, although next to a small police station.

I thought with this hotel being a Loews it would be top notch. It does not equate to other Loews in other cities. I was definitely a little disappointed. It's sub par at best. No spa, no room service before 11am, no mini bar, below average fitness room, slow elevators. I purchased food outside of the hotel, brought it back to my room & needed silverware. I called downstairs to request. I waited an hour & it still hadn't arrived. I had to get dressed & go downstairs to get it from the front desk myself. On another occasion I decided to Uber eat food (because of the limited room service) when it arrived at the front desk they didn't even call to tell me. The best thing is the location is near casino & riverwalk/aquarium and the workers are very nice as they tell you "NO", "We don't offer that", "I'm sorry for the inconvenience", or "The best we can offer you is..."

Great hotel near the waterfront and great views of the river and city from the upper floor rooms. The rooms are clean, spacious, and very comfortable. The two presidential suites are beautiful and excellent for extended stays. The General Manager, Patrick Barrett, and Director of Engineering, Vince McCartney does an excellent job of maintaining the hotel and staff. The staff is very helpful and friendly! The lobby is inviting and has several spacious meetings rooms to hold our events and meetings related to our business. Nice walk to Canal Street, Bourbon Street, local restaurants, and The Outlet Collection at Riverwalk. Valet parking is very convenient as it is just right in front of the hotel. Self-parking is a breeze as it is within the hotel structure and a very convenient walk within the hotel.

Don't think you can get a cold shower after a hot day. The water is hotter than the NOLA humidity, and there is limited control over the cold water. Don't expect a cold shower. That's not an option. Also- our air didn't work. The coldest the room ever got was 73 and that was after we turned it to 70 and it ran all night. (Hello night sweats) and the burning shower to rinse off all that good night sweat (Whoo- feel the stank). Be prepared to pay $47 a night for parking. They do valet only. (That's not mentioned online). Also- half the outlets in our room didn't work, so there's that. And the hard water stains on the faucets? Seriously? Gross. I paid entirely too much for a "luxury" room to have hard water stains. No fridges in the room (sorry, breastfeeding mamas- your milk won't last) so you might as well drink up because you'll be pumping and dumping anyway because there's also no ice bucket in the rooms. Need a CPAP? Too bad! There's no working outlets around the bed-- so don't die. Wanna have access to your trash? Put it in the hallway! Don't worry- your trash will stay in the hallway and day and night and no one will pick it up. Forget something in your car? Too bad! It's valet only and they lock away your vehicle. There's no walking to get it. You better not forget anything! Oh! And the view is just fabulous. Our "upgrade" was to look over a collapsed building. Wow! Incredible! Needless to say, we won't be back. Also- we better be getting our $75 "in case you damage anything" charge back because we didn't jack up anything. It was done before we got here.

I pass this hotel daily by car, finally decided to go in after the Saints game for a drink. Nice decor. Good for ppl watching. Saw Reggie Bush and Justin Timberlake dancers (Hey Max!!) while there. Standard drink selections. The location of this hotel is ideal for a quick drink before heading to and/or from a game, the French Quarter or Harrahs casino. I would like to go back and try any speciality drinks. ATM near the restrooms.

I enjoyed my stay at Lowes. My room was clean and the hotel staff was friendly and helpful. The location was good and my all female party felt really safe walking in the area especially, at night. I would definitely return to this hotel on one of my future trips to NOLA.

We booked a grand king suite. Nothing said to us at check-in. When we got to the room, we noticed that it was clearly not a grand king suite (no separate sitting area, no jacuzzi tub, no bathroom window, single vanity/sink, etc). When asked, the front desk insisted that we were in the correct room. The manager eventually told us there was a water leak in the suite we had booked, and so we were instead placed in a regular room, and he offered a small discount on the room rates. Despite the discount, I still ended up paying more than $200 extra for a room that we did not receive and we're initially lied to (twice) about. I understand that issues arise and would have been fine with the substitution if they were upfront about it and if I would not have paid this hotel for something I did not get. Not a good experience at all, and I feel like I've been scammed.

It's a rarity whenever I get to stay in a hotel in New Orleans, but when I do it's a real treat. Somehow my expectations were super low at Loews but the moment I was on the property, they exceeded all of them almost instantly. The stay was so good that I'd consider Loews each and every time. In the hospitality biz, service is everything. From the kind folks at the front desk to the cleaning ladies, everyone was incredibly professional and kind. Being that we are in the South, I generally expect a staff to have good manners, but they were beyond polite. They would constantly ask not just how I'm doing, but if there was something they could help with. Every room comes with a handwritten note, which is a super nice touch. All of this may sound overbearing to some, but considering the other end of the spectrum, I'm just glad they (pretend to) care. I probably lucked out, but somehow I ended up with a room 20 flights up. The view of the city was lovely and the room itself was clean and spacious. More importantly, the bed was so good that all I wanted to do was lay in it. Even if you're not tired, this bed would still tempt you with sleep of any kind. I ended up power napping for 40 minutes and feeling like a champ before going out. The hotel itself is huge and though somewhat dated, it seems like they're taking steps to keep the decor from looking too old. They have a massive conference room area for companies, a pool for the kids to play in, a pretty sweet gym that easily underutilized, and the WiFi is surprisingly fast. If you can help it, find street parking because their daily fee of $36 is straight ridiculous. If location matters and your hotel budget is somewhere between $150-250 a night, this Loews might be up your alley. It is within striking distance to some quality restaurants, super touristy destinations (but of course), and even the Harrah's NOLA casino is across the street. Highly recommended.

I stayed at this hotel for 4 days and you should be warned they stole all the money in my bank account.I confronted them and all they said was oops sorry we will return it in 7 to 10 working days.Because of this I could do nothing while on my vacation.Be warned they prey on drunk tourists only problem is I don't drink so they got caught.While staying there I read offered drugs by there own staff.If you try to contact them they never say anything other then they are looking into it stay away from this hotel.

Very nice experience, but the water was out the morning we were leaving, it was cold, no accommodations for loss of hot water

We normally stay at the Ritz Carlton for our stays in New Orleans. We had an awesome wedding to attend so we stayed there for family reasons. First, for hotels, you will not find a better staff to meet your needs. The restaurant for breakfast was exceptional are reasonably priced. The problem is the age of the hotel rooms especially the bathrooms. For example they purchased toilets that were designed for little people. You have to hang on the walls to prevent falling; it was absolutely crazy. The picture shown below is an example of the condition of the bathroom

I am staying here for a business trip. I was excited to stay at this property because I have had fantastic experiences with Loews properties in general. A couple of things. The mini bar is not stocked. I am not sure if this has to do with COVID or not. The room is average, which is not the end of the world. The onsite bar is limited with very limited food. Finally, I paid for premium WiFI as I am traveling for business and have several video meetings. Premium speeds are roughly 10 mbps to 14 mbps for download. I was expecting more considering I was paying for the service (at least a speed that would not drop or "stagger" my calls).

Fabulous, well managed property! My wife and I enjoyed our little birthday get away so much, we're going back next weekend as well. On arrival we were complimentary upgrade to a presidential suite! It was beautiful and well appointed! Everyone from the hotel staff was unbelievably helpful and friendly. The front desk staff went out of their way to accommodate me and even gave me a late checkout upon request. We can't recommend this property enough. Give it a try, you won't be disappointed.

So I'm traveling with a large vehicle and had called the hotel prior to booking and the person on the phone said they would be able to accommodate. After arriving the parking attendant showed me where to park on the side of the building and there were other large vehicles there. The next morning I'm told I have to move my truck and pay for parking off the property. When I talked to the manager and asked why the other trucks parked on the side of the building don't have to move he said because they are "valued guests" Pretty bummed out considering the whole reason I booked with this hotel was because they told me that they could accommodate parking my large truck.

They greet you with a smile at your car. The price to park is very high per night. Make sure you call to verify the rate in hopes it went down. You walk in the lobby and it's very clean, inviting, and feels elegant. They have a nice bar area and seating. The elevator was a little loss and rocked a little. It kind of scared me. The room was nice and amazing. The bathroom was nice and roomy. Simple decorations and simple clean lines. I love this hotel I'll be back. I'm not sure about the pool

The best days seem to be behind this hotel. Tired rooms, a bit less than clean, and the loss of their secret weapon, a Brennan's restaurant and bar on property, have made their often lofty room rates excessive, especially when compared to the nearby, newer, and very clean Jung, or the upcoming Four Seasons a couple of blocks down the street. Their missteps challenge customer loyalty. I've been coming there for more than twenty years. Unless they do a big refresh, I won't be back. It took three service calls to get my shower door to close. Two to scrub off the black mold in the grout. One to take off months of soap scum from the shower handles. When they went into my room to fix things, my door key was deactivated. Not just once, but both times that maintenance entered the room. Final straw? Thirty degree night projected for three days. Does Engineering or housekeeping go into rooms, and switch from AC only to auto? Nope. Got to about 11-12/ 59 in my room before I realized they don't leave their air system on auto. The restaurant old chef is back at Commander's Palace. The new chef does run of the mill institutional hotel food. Zzzzz... Bar may have hope, if the bean counters trying to program it Trust their staff and equip them properly. After 21 years? Good luck. Goodbye.

After failed attempts at two Airbnb properties, I hopped on Hotwire and was lucky enough to get a room at Loews. The staff was super friendly and the rooms were really clean and comfortable with views of the water. Loews is located right across from the Harrah's hotel/casino. The location of the hotel was actually nice because it was away from the Bourbon and Canal but close enough to walk to the craziness. They had happy hour specials from 3-6pm but I didn't get a chance to try it out because I had my eyes on a few other places that had oyster on the half shell happy hour. I would def consider this hotel again the next time I find myself in NOLA.

I don't know where to begin but I'll start by saying that this will be my go to hotel every time I come to New Orleans. Myself and three of my friends took a girls trip from Florida to the city last week and we couldn't have stayed at a better hotel. From Chenita, our room service buddy to my savior Terrance at concierge lol and everybody in between; Omar, Ricardo (bartender), Glenn, Tanasha, Eric, and the front desk supervisor whose name I can't remember but she was awesome too! The location is perfect, waking up and coming in at night to the employees with such great attitudes topped everything off right. The hotel is gorgeous and those beds? HEAVENLY! You won't regret staying here =) the employees even took out time to help us with our photo shoots. P.S. I found a note someone wrote next to the phone in the lobby and I had to take a pic lol it wasn't ours but it is very true! (They were also from Florida)

This is my usual go-to when I come to New Orleans. Like I've stayed here at least 10 times and this time I was greatly disappointed. The room wasn't incredibly clean (including a random sock) and they didn't have the king room I requested. Although one shortly became available I was already settled in I didn't want to move again. The audacity of trying to convince me I ordered a twin "queen" was insulting. I put queen in quotes because that bed was a full at best. Plus the a/c wasn't too cooperative and I had to settle on a "livable" temperature. Also, the ice machine on 12 hasn't worked since I've been here and it's 9:00 pm and I've yet to get my room serviced. Did people quit? Was there a strike? Usually I get what I expect (and what I pay for) but this time there was a LOT to be desired. Get it together! ***Update*** I brought the cleanliness up to housekeeping and the front desk agent upon checkout and it was just meant with apologies but no real effort to make it right.

Went to NOLA for Mardi Gras and we stayed at Lowes. It a Very great hotel the staff is wonderful and helpful and kind. Lowes is very clean and within great walking distance to Bourbon street and all other great spots! About 15 mins or so. Every time we left our room for festivities we would come back to a clean room, stocked back up on towels, new clean glasses to drink out of etc. I'd highly recommend this hotel if you're visiting NOLA.

Really nice downtown hotel, just a few blocks from the waterfront, French Market and WWII museum. Walking distance to Bourbon Street. The rooms were spacious, and the bathrooms were as well. Once you are registered, service is very good, and the front desk tries to be very accommodating. A special shout to Eddie! Also a group shout out to the valet staff (Forgot individual names, sorry guys) This location did not have a concierge, unlike most Loews. No local transportation services either. Communication is rough over the phone, prior to check-in. The food was extremely salty at the bar/restaurant and a small menu selection. The hotel never lifted a finger to decorate for Christmas

Very comfy bed and room. Business was slow for them, so they upgraded us to a room that must have been among the best. Great view of Mississippi river shipping and river boats from our 19th floor window. Convenient for walking to the French Quarter and catching street cars to other NOL areas. Friendly staff and decent prices (though we got our booking via Amtrak web site).

Lynn, James Brown, Micheal Rodan, Sandra Cafe, this Hotel is unbelievable! The views, the design, the staff, the location! We are so happy we cancelled at the W! This is real style and NY style customer service. This is our stop now when we visit the Nola! Love-love-love!

3rd trip to NOLA, decided to stay at new hotel. Both other trips i stayed at the same hotel each trip. This was close to Harrahs casino, that part of town. Its walking distance to alot of stuff, french quarter isnt too far. The room was nice. I think they upgraded me to a king suite, so that was nice. I was here superbowl weekend, so it was packed naturally. And mardi gras had just started. Hotel staff was super friendly as always, room was a good size. Clean and up to date. Not sure if there is a pool/jacuzzi. Weather was not up to par so didnt even bother checking. Not a bad stay, id come again!

Dirty sheets, towels, hair in the bathtub. In serious need of a remodel. Hotel manager Patrick refused to give me any kind of refund for only staying 1 of 2 nights. Said the 21-story, 285 mega hotel was allegedly "sold out". Avoid at all costs.

This was one of the worst hotels at this level and price point I've stayed at. The location is terrific but given there's so many hotels near the CBD -- it shouldn't be a reason someone stays here. Rooms are dull, decorations are like a 2 star hotel and the bathroom wasn't very clean. Staff was great at the front desk and restaurant- but my biggest complaint is that last night during my stay the emergency alarm went off twice at 3 am!! AND again at 7 am and it was disturbing and terrifying. No one could explain the next day what happened and it seems someone snuck inside and set it off in the lobby from the rumors. That's a major ding on the hotel security for one. Another issue that compounds on this scenario is that when we would come back late at night there wasn't anyone to be seen staff wise to reassure you the lobby was secure. Wouldn't stay here again because of this.

So, im a life long Marriott member and thought i would try Loews because I've heard good things about the hotel. However; the one in New Orleans does not live up to what I've heard. The staff is wonderful but I was sold a particular package which included free dinner when I arrived. Well I arrived and the restaurant is closed until the weekend. I told my relatives I couldn't meet them for dinner because I had dinner at the hotel. So I missed dinner with the family and no dinner at the hotel. This morning I was ironing my shirt and the iron stopped working. I attempted to call the front desk and the buttons on the phone did not work to call anyone. I did receive several im sorry and I apologize but as I explained to the Customer Service Supervisor, the hotel needs to ensure the reservation agents are clear and trained on the properties. As a first timer, Im very disappointed and to top it off. The lobby spells great but when I get off on my floor, a smell of dampness filled my mask Very disappointed in this experience. This is my first and last time in this hotel.