Really friendly, very helpful staff. I spent maybe half an hour in here picking out over 100 sticks of incense. There is a bit of a language barrier for an English, non-Japanese speaker but the staff were very accommodating of me and answered all my questions to the best of their ability. As for the product itself; exceptional, very high quality scents and presented beautifully.
I really enjoyed the fruity stuff, there is definitely something for everyone here with hundreds to sample from. Prices start from around 32 yen per stick, mid level is around 50-70, super premium is between 100-1400(all-ish, I do have the catalog in my bag). Ask to sample the 1400yen agar wood stick, very complex aroma.
I found the buying experience to be extremely enjoyable; picking up each vial of incense individually and giving them a sniff, pulling a few sticks out and adding them to your order. Expect to see each stick last around 15 minutes, very reasonable for the size. They have beautiful holders too which would be perfect for a mini incense travel kit.
The shop is really well lit and has some interesting light decorations, this is in stark contrast to their Kyoto location which has a very dark and moody ambience.
There is another shop selling incense right next door which might be of interest.
Christina Lopp
Google
Very helpful staff. My friend sent me here after her husband had visited the Kyoto Store 20 years ago. Able to get the same incense as before. Plus they have the name of scent printed right on the stick. Highly recommend!!
ryan leigh
Google
Extremely well presented and high class - the staff help you pick out the perfect custom selection of scents with the price (good for the quality) on display at all time. Around 32-60 yen per stick as well as 1200yen for a themed pack.
Will Struthers-Frost
Google
A great selection of incense to choose from. The lady serving us was very polite and helpful. There was such a variety to choose from in the menu given to us. They even gift wrapped our box too.
Vanessa Cheris
Google
Pricey but great smells, lots of variety and very friendly staff. Never knew there was luxury incense!
Fraser Chambers
Google
Extremely helpful and accommodating staff. Language barrier was an easy work around. Highly recommended for a unique souvenir of Tokyo.
Ben Stool
Google
If you like incense, this is the place. The staff is great and the incense is excellent.