Lilyann S.
Google
I recently stayed at this hotel, and I cannot express how disappointed I am. From start to finish, the experience was frustrating and unpleasant.
- Stinky Pillows and Ashtray Smell: The pillows reeked, and the room itself had a lingering odor reminiscent of an ashtray. It was unbearable and made it hard to relax.
- Stolen Water Bottles: I had a case of six water bottles go missing, and despite asking, I never received a single bottle by my bed. Housekeeping clearly took them because only them had access to my room.
- If you need extra towels, prepare to beg for them. It’s ridiculous that something so basic is such a hassle.
- Unhelpful Staff: The valet staff seemed more interested in staring than assisting. When my hands were full, I expected at least a little courtesy in opening the car door or a helping hand.
- Sample-Size Toiletries: The shampoo and conditioner were in tiny sample-sized bottles. When I requested more for 2 people, I felt like I was asking for a favor rather than what should be standard.
Whoever is managing this hotel needs to travel and stay at a “5 stars hotel” and take notes of the differences!
Gym Facilities:
- Lack of Basic Amenities: There were no trash cans or available towels in the gym. I had to trek 3 floors up just to ask for one small towel or one large towel—never both at once! You would also expect at a “5 stars hotel” to have apples, bananas, protein bars and protein drinks available. But NO! There wasn’t any!
Pool Experience:
- Dark and Uninviting: The water in the pool was murky and off-putting. It didn’t seem clean or safe for swimming.
Molds in the walls, very poorly maintained!
The only positive thing I found about this hotel is the location and the view. The architecture is also great but the place is definitely poorly maintained which made it look outdated
Save your money and find somewhere else to stay!
