LAGO

Had the most wonderful shopping experience here. The staff was amazing giving me recommendations and was very helpful. I love how it’s very focused on Mexican designers, and supporting local where we go is a must!

During my trip to Mexico almost welcomed by most places except this hole. Went in, no greeting which is fine I guess. Then when I walked in front of the reception table and made eye contact, the girl just made a grumpy face, this is New Year’s Eve by the way. That way too rude! If I am the store owner I will fire her immediately.

I had an amazing experience here! The store had stunning home decor, clothing, accessories and art - mostly from Mexican and South American designers. The service was impeccable, and the salesperson who helped us spoke perfect english and was super knowledgeable about the background every artisan/maker. Can't wait to come back!

I went in looking to buy a few gifts for myself and friends but the sales people were so overtly, incredibly rude to me, and made me feel so uncomfortable that I just paid for the wallet I had picked out so far and left. They glared at me the entire time I was shopping and the female attendant outright ignored me when I asked a question. Being from NYC, I am accustomed to occasional snooty behavior from high end stores, but. this was beyond anything. Like, you work there bro, relax.

I bought a dress from them saying I might possibly return it. I came back to return it only for them to tell me it was a store credit only policy. They did not say anything about store credit only when I was buying my item and when I asked them why they didn’t say anything, they said there’s a sign on the register which is a tiny sign on the opposite side of where I paid. They also told me and my receipt says store credit only—which does me no good if I’ve already bought the item. They weren’t an ounce apologetic and it was some of the worst customer service I’ve ever experienced. Do not go to this store.

We bought a necklace and a bracelet here. We misheard the price for the necklace. Shortly afterwards (not more than an hour) we realized how much we had paid for it. We tried to return the item untouched, bag unoppened, and while the staff was helpful, the store's admin refused the return unless it was for store credit. I was really looking forward to coming here but it turned out to be a truly dissapointing and ungrateful experience. I do not reccomend this boutique.

We bought a necklace here, and misheard the price (by a factor of 10). When you pay by card they give you a bank machine which does not show the price. We realized shortly afterwards how much we actually paid. The item was untouched, still in the unopened store bag. The shop owner refused to refund us. What a scam.

Fernanda was so helpful to us while we were visiting Mexico city. Our daughter lives here, and Fernanda helped with a custom necklace that we wanted for our daughters birthday. Fernanda coordinated with Ishi as to what we wanted. She was amazing! We also purchased a couple of Ishi pieces that Fernanda helped us pick out.

Had the most wonderful shopping experience here. The staff was amazing giving me recommendations and was very helpful. I love how it’s very focused on Mexican designers, and supporting local where we go is a must!

During my trip to Mexico almost welcomed by most places except this hole. Went in, no greeting which is fine I guess. Then when I walked in front of the reception table and made eye contact, the girl just made a grumpy face, this is New Year’s Eve by the way. That way too rude! If I am the store owner I will fire her immediately.

I had an amazing experience here! The store had stunning home decor, clothing, accessories and art - mostly from Mexican and South American designers. The service was impeccable, and the salesperson who helped us spoke perfect english and was super knowledgeable about the background every artisan/maker. Can't wait to come back!

I went in looking to buy a few gifts for myself and friends but the sales people were so overtly, incredibly rude to me, and made me feel so uncomfortable that I just paid for the wallet I had picked out so far and left. They glared at me the entire time I was shopping and the female attendant outright ignored me when I asked a question. Being from NYC, I am accustomed to occasional snooty behavior from high end stores, but. this was beyond anything. Like, you work there bro, relax.

I bought a dress from them saying I might possibly return it. I came back to return it only for them to tell me it was a store credit only policy. They did not say anything about store credit only when I was buying my item and when I asked them why they didn’t say anything, they said there’s a sign on the register which is a tiny sign on the opposite side of where I paid. They also told me and my receipt says store credit only—which does me no good if I’ve already bought the item. They weren’t an ounce apologetic and it was some of the worst customer service I’ve ever experienced. Do not go to this store.

We bought a necklace and a bracelet here. We misheard the price for the necklace. Shortly afterwards (not more than an hour) we realized how much we had paid for it. We tried to return the item untouched, bag unoppened, and while the staff was helpful, the store's admin refused the return unless it was for store credit. I was really looking forward to coming here but it turned out to be a truly dissapointing and ungrateful experience. I do not reccomend this boutique.

We bought a necklace here, and misheard the price (by a factor of 10). When you pay by card they give you a bank machine which does not show the price. We realized shortly afterwards how much we actually paid. The item was untouched, still in the unopened store bag. The shop owner refused to refund us. What a scam.

Fernanda was so helpful to us while we were visiting Mexico city. Our daughter lives here, and Fernanda helped with a custom necklace that we wanted for our daughters birthday. Fernanda coordinated with Ishi as to what we wanted. She was amazing! We also purchased a couple of Ishi pieces that Fernanda helped us pick out.