La Residence

A classic top class property, small and quiet with real character. And above all the service is awesome. This was a really wonderful experience. The property is incredible and the views are fantastic. The room is classic and specious. Cute gym. The food is very very good. Highly recommend.

A Magical Lunch What an absolute treat! My dear friend Adele (birthday girl) and I had the most wonderful lunch at La Residence. From the moment we arrived, we were captivated by the views and elegance. The service was impeccable—warm, attentive, and authentically polished. Simone, Janita & Miska are stunning. Our meals were delicious, beautifully presented, and bursting with flavor. We sipped on the estate Rose and refreshing Paloma cocktails, which were the perfect accompaniment to a relaxed afternoon. Every detail made us feel like we were in a dream.

Our stay at La Résidence in Franschhoek was a mix of positives and disappointments, leaving us with an overall underwhelming impression of this highly-rated resort.||To start, the laundry service was a major letdown. A brand-new T-shirt, worn only once, was returned to me completely ruined, covered in bleach stains, and rendered unwearable. I had provided the hotel with photos of the T-shirt before sending it to the laundry to show it was in perfect condition, but this made no difference. For a hotel of this caliber, such carelessness is unacceptable, and no satisfactory resolution was offered.||Another major disappointment was the food. Given the reputation and price point of La Résidence, we expected a high culinary standard. Unfortunately, the food fell far short of those expectations. While the ingredients were fresh, the dishes lacked flavor and creativity. The meals were bland, flat, and entirely unremarkable – far below the standard you would anticipate from a hotel of this level. In fact, we chose to eat out at other restaurants in Franschhoek every evening, where we enjoyed far superior dining experiences. This speaks volumes about the underwhelming quality of the food at the hotel.||Additionally, we traveled with our children, but it was not made clear before booking that children are not welcome in the main building of the hotel. Instead, families are housed in a separate section, described by the hotel as “more suitable for children.” In practice, this policy felt like an attempt to minimize any potential inconvenience children might cause to other guests. While the facilities in the separate area, such as a dedicated pool, were good, the overall setup felt segregated and not particularly welcoming. We strongly believe this policy should be communicated more transparently on the hotel’s website to avoid misunderstandings.||While the resort’s surroundings are undeniably beautiful and some facilities are excellent, these issues overshadowed our stay. Families should be aware of the hotel’s policies regarding children and consider whether the setup aligns with their expectations. Additionally, the food and laundry service both failed to meet the standard one would expect from a luxury property.||For the price point and reputation, La Résidence did not deliver the exceptional experience we had hoped for.

They steal directly from the safe in the room. We were here from 11/22/224 to 11/25/24. A department of 18 people. Money was stolen from safes from 5 people (they have different citizenships) from $ 1,500 to $ 3,200 on different days and times. The hotel administration, headed by Mr. Greg, does not care at all. They encourage theft from their clients and do nothing to stop the robbery. In some cases, the administration requires that all valuables be kept in safe rooms and does not ensure the safety of the stored items. We wrote a statement to the police and the hotel (there is a copy of the statement and a video). But no one is looking for anything. They are probably waiting for more clients to rob. So be careful! They steal from hotel safes here!

They steal from the safe in the room. We were in this hotel from November 22 to November 25, 2024, in a group of 18 people. Five people in the group had money stolen from their rooms from safes at different times, ranging from $1,200 to $3,200 each. The hotel administration, headed by Mr. Greg, did nothing to stop the theft. Although the hotel guaranteed the safety of the money in the hotel room safe. They are probably waiting for other hotel guests to be robbed too. So think before you go to this beautiful place where you will be robbed in your room! December 17, 2024 addendum as a response to the hotel owner. I really hope that you will investigate these thefts and find the thieves. You did not offer to go to the police and did not let us look at the surveillance cameras to see who entered our rooms when we were not there and when the thieves got into the hotel safe. I have proof of this in the form of audio and video recordings. My post is a warning to all people as a reminder to be careful when checking into your hotel. Also, my post is an assumption that the hotel employees are involved in the thefts, since you, Mr. Greg and your manager, did not want to show us who entered and robbed the safes in our rooms when we were not there.

Disappointing Experience at La Résidence Our stay at La Résidence in Franschhoek left much to be desired, particularly in terms of service, facilities, and overall guest experience. One of the key reasons we chose this property was the advertised availability of bicycles for both adults and children. However, upon arrival, no bicycles were provided at our suite. When we raised this issue, the hotel eventually arranged bicycles, but they admitted they did not have children’s bicycles and had to rent them externally. To our surprise, the bicycles were removed after less than an hour of use and never returned during the remainder of our stay. For a luxury hotel, this lack of preparation and service was incredibly disappointing. Another major concern is the safety and security at the property. After reading other reviews about incidents such as safes being broken into and valuables going missing, I have to say I am not surprised. During our stay, we saw no visible security presence on the property apart from a single guard at the gate. This lack of security raises serious questions about guest safety, and I strongly urge the hotel to address this issue to reassure future guests. Finally, I was appalled by the hotel’s decision to falsely accuse my children of damaging items in our suite. This accusation was completely unfounded and no evidence was provided to support it. My children were understandably upset by this baseless claim, and it is deeply concerning that the hotel would make such allegations without proof. Overall, our stay at La Résidence was disappointing on multiple levels. For a property with such a high reputation and price point, we expected a far higher standard of service, transparency, and accountability. Sadly, these expectations were not met.

I am still dreaming of this place!! My husband and I went there for our honeymoon a couple years back and now after being at other boutique hotels I felt compelled to write a review. NO where stacks up to this place. The attention and treatment you get from staff 10/10. The food 10/10 everything is fresh and if you don’t see something in the buffet you like they have a wonderful breakfast menu all free!! Still my favorite hotel three years later.

It was good and the whole experience was amazing, it really is worth youe money and their staff are amazing and friendly. Everything is in order and the showers, bedsheets, pillows and food is clean and nice. I would like to come back again and experience this.