Nicole Yang
Google
RACIST RESTAURANT STAFF / WORST DINING EXPERIENCE I’VE HAD IN MY LIFE
I rarely post reviews and this is not the first time I’ve been to this restaurant.
Food:
The first time food was good but this time their winter menu was very mediocre.
Service:
Service was absolutely ATROCIOUS . Our waitress was SYDNEY. We were 1 out of 4 of tables of she was waiting on at that time, which is a reasonable amount of tables for each person.
1) Our reservation was 5:15pm, there was only one other table seated when we got to the restaurant. Sydney totally ignored us but attended immediately on two tables who got seated after us. We waited for 20 minutes and nobody paid any attention to us. We HAD TO ASK FOR SERVICE. When Sydney was told to attend to us from another staff member, she was very abrupt and dismissive compared to her interactions with the other neighboring tables (she didn’t go over any specials, we heard them from her going over it from other patrons and just asked us what we want)
2) We order 4 appetizers and one main course to share. Sydney got us the four appetizers and the subsequently ignored our table. She seemed to be wanting to force us to leave the restaurant as she was trying to clear obviously half eaten plates that were still being worked on. During the one time she refilled our water, she spilled water on my husband. When we finished the appetizers, we had to wait over a 10 minutes to clear the finished appetizer plates despite her physically passing our table many times to get to other patrons. After another 10 minutes of waiting for our main entree to arrive, Sydney came twice to ask us to order dessert. We found this extremely strange and informed her TWICE that we were waiting for our main entree still and will browse the desert menu after finishing our main entree.
3) After another 10 minutes, instead of our entree being brought out, Sydney brought us the bill WITHOUT US ASKING FOR IT. To make matters even more shameful, the lamb entree was on the bill. I have never had any waitress who shamelessly pushed people out of the restaurant without customers finishing their meal. We were all shocked. At this point, our appetites were ruined and choose not to complete our meal.
4) We spoke with the manager who was very apologetic for the poor experience quoting that Sydney was under the weather despite her excellent service to other patrons literally next to us. We paid for our meal and was still asked for an 18% tip. Unfortunately, we saw Sydney on our way out and she ignored us without a single apology for any of her actions.
This traumatic experience made us question why we were supporting this restaurant in our community: The escargot is one of top in Edmonton.
别浪费钱来这个餐厅，服务员特别歧视亚裔，食物也非常一般。
