David W.
Google
Stayed there for 7 nights. Overall experience was positive. Was at one of the suites at the top floor. However a few issues which I struggled to understand how it happened, which in the absence of, they would have been a five star.
1. Chair lift starts at 830am. Their breakfast service only start at 8am. So that would be a crazy rush for early skiers, even if they finish up breakfast in 15 mins (hotel is not on the slope). While they offer a free shuttle to chairlift location, that will still take some time.
2 breakfast service will start to clog up if there are more than 5-6 tables of guests. Insufficient service staff leads to delayed breakfast service. It took an average of 40-45 minutes before my breakfast coffee, starter, main and side dishes to arrive from time of order (at 8:10am).
3. Hotel requires a 50pcr deposit upfront. All good and this was paid 6 months in advance when I made the booking. However on check out, they were not able to track down my 50 pct deposit payment and slipped me a bill for the full accommodation bill (as though I had not paid the 50pct prepayment) I had to dig out my credit bill from months ago (thankfully I had it all on the cloud), and showed them the exact date of such 50pct deposit payment date. They took about 1 hour to finally retrieve their bank records, and confirmed I had indeed paid the deposit months. By the time it was all sorted, it was 1 hour and 20 minutes since the time I initiated the check out.
Otherwise, overall stay experience was good. Halfbroad offering was also good.