Kotn Ossington Flagship

Unisex, minimal, and stylish. Great quality. I always drop by whenever I’m in the area. I picked up a jean skirt that was sold out online, which was a pleasant surprise for me! Scoped out a few other pieces that I will definitely be back for. The staff are really friendly and helpful. Pet-friendly which is always a bonus!

I’ve had some great experiences while shopping here at Kotn. The staff are very helpful and knowledgeable about their products. The store itself is clean and is well organized.

I had an amazing shopping experience, I got a pair of jeans and the staff was very helpful and knowledgeable. The store was tastefully decorated, I would recommend checking it out!

Do yourself a favour and try one of their classic white Kotn T shirts. Once you feel the clothes and see the quality you will want to invest in more of their clothing and bedding! Amazing quality and I have always had excellent customer service. I have the Double / Queen sheet set and duvet cover and I love them!! Definitely worth it.

Oh no! I have ordered basics like tees and turtlenecks etc for years and it's sad how far they have fallen. Their older items are soft and well sewn but their tee shirts lately seem to have shorter seams and no longer fit my slightly wider shoulders (just like everywhere else) and the turtle necks I just spend $100 on are not anywhere near as soft or well sewn. They are short in the sleeves and body too. Can't tell i they're much thinner but certainly less soft and comfortable. We so badly need organic cotton options the public can trust. I could have overlooked it if their basics were $15 but this is over the line and I'm sad about Kotn.

Good clothes and absolutely insane customer service, like sun on a hungry leaf the positive energy nourished my spirit. The warm aesthetic of the clothes washed me away down a lazy river of bliss. A+

I have been shopping here seasonally for years since I worked in the area and have enjoyed the quality of all the pieces I've purchased from this store. The staff are always very welcoming and happy to assist you. Jenny is extremely kind and professional and has been consistently helpful since the original Trinity Bellwoods location. The online store does offer extremely fast shipping in the Greater Toronto Area but I still make an effort to come to the physical store because of the outstanding customer service

This is not about this store, but an online order. I placed an order with Kotn on Sept 25/26. I paid with Apple Pay, my card was charged, and I had a receipt in Apple Wallet. I received no order confirmation email from Kotn, nor email receipt. Weird. Maybe a glitch, I thought? I had to find my order number off Apple Wallet to pull up my order on Kotn’s website and find the tracking number. Tracking said the package was picked up and to be delivered on Sept 27th, but this never happened and there were no further tracking updates. I have emailed Kotn several times over the past month receiving 0 replies (though their website *claims* they get back to you in 24h). I have dmed them on social media to no avail. I contacted the shipping company who got back to me within 24h and then a week after investigating. They said the package is lost and that I should contact Kotn….. I am trying. Writing this post so *hopefully* someone will get back to me. Maybe I’ll have to call every store next? Really disappointed in this customer service from a company I once thought highly of. Edit: before Kotn replies to say I should email one of their staff emails — I have emailed all of them. Please look at your emails and email me back. Edit 2: A couple hours after my edit I received a new email from Kotn apologizing. They refunded my order and gave me 15% off a future order. I have changed my rating from 1 star to 2 because I finally received a reply. I’ll leave this up for a bit to warn others.