Koi Fresh Fruits & Tea (University of Calgary)

I visited Koi on weekday evening. Service was quick and friendly. I always go to center street location, operation was better at this location, I’d say. They had food menu, like hotpot in this location. I’d try that next time. Parking situation,however, was tricky. They have parking spots next door but it is hard to find.

Ambience was nice. Main areas were clean and aesthetic. My only issue was the Bathrooms, they smelled horrible and the fact that there was only one person on shift so the wait was quite long, on a Friday night. The drinks were good but pricey.

I am a regular customer who has been ordering the peach smoothie macchiato every summer since they launched the menu. I have recommended this drink to my friends as well. However, today I had a really bad experience. The employees seemed untrained and unprofessional. I ordered my usual peach smoothie macchiato, but the employee misunderstood my order and gave me peach oolong with cheese cap instead. I pointed out the mistake before they made my drink and paid the price difference. Despite this, they prioritized serving other customers and made the wrong drink again. I believe they discussed my order, but the other staff member still made the incorrect drink. We waited for a while, and when we finally received our drinks, they tasted completely different from what I usually get - no sweetness or flavors. We were extremely disappointed, especially considering the high price of $10 per drink. Additionally, my friend didn't receive the correct number of stickers even though she ordered two drinks. The staff didn't apologize and simply ignored us, leaving us feeling frustrated and dissatisfied with the whole experience. ———————— Super friendly staff. Drinks are awesome.

Called to place an order for pickup yesterday (Thursday April 19 2:30). LG green tea w/ cheese macchiato & LG mango green tea w/cheese macchiato. After paying the cashier was so annoyed when asked to put stickers on the loyalty card. She tossed the card back on the counter after putting the stickers on. Never made any eye contact from the second I walked in. I don’t understand what I did wrong to endure such attitude from the staff. If you do not want to put stickers on the loyalty card and think it’s too much work then you need to tell the owners to get rid of the loyalty program altogether. If you think phone orders are annoying then tell me you don’t take phone orders. Like tell me what the problem is! I’ve had very good experience at this location in the past and always called to order my drinks in advance. Until the staff learn some real manners, I don’t think I’ll return.

I have tried a variety of delicious drinks from this place, and I will continue to go there for bubble tea. The staff are very friendly, and are well informed about their products. They give excellent recommendations for new things to try from the array of flavours and teas they have. The drinks are from 500ml to 1L and are pretty reasonably priced considering how much you are getting.

Kaman and Ching provided excellent service! I highly recommend this place. Despite arriving just 10 minutes before closing, they welcomed us warmly. It was my first time trying bubble tea, and I was skeptical about the pearls. However, they were incredibly nice and offered small samples of each type of pearl to help me decide which one I liked best. They suggested drinks and were very patient, answering all my questions.

Visited around 1 pm, the wited time was so long, took about 40 min. I see only one employee was helping customers and making drinks. The PRICE is WRONG!! Be careful with their screen menu price is not correct. I pointed it out then they call the owner, and then they said it was wrong. Cake menu is wrong price too. Please fix your menu Service was not great, bathroom was messy, ( full of bins) it was disappointing look at.

Really clean place and friendly staff. Very white and bright atmosphere (not my cup of tea but not offensive). Prices are average or a bit pricier than average but good value for the fresh fruit, tea quality, and service. Large is really large (see photo) and medium is the regular size of a large. They offer quite a different menu and unique toppings. Parking on street short term or behind back.

I visited Koi on weekday evening. Service was quick and friendly. I always go to center street location, operation was better at this location, I’d say. They had food menu, like hotpot in this location. I’d try that next time. Parking situation,however, was tricky. They have parking spots next door but it is hard to find.

Ambience was nice. Main areas were clean and aesthetic. My only issue was the Bathrooms, they smelled horrible and the fact that there was only one person on shift so the wait was quite long, on a Friday night. The drinks were good but pricey.

I am a regular customer who has been ordering the peach smoothie macchiato every summer since they launched the menu. I have recommended this drink to my friends as well. However, today I had a really bad experience. The employees seemed untrained and unprofessional. I ordered my usual peach smoothie macchiato, but the employee misunderstood my order and gave me peach oolong with cheese cap instead. I pointed out the mistake before they made my drink and paid the price difference. Despite this, they prioritized serving other customers and made the wrong drink again. I believe they discussed my order, but the other staff member still made the incorrect drink. We waited for a while, and when we finally received our drinks, they tasted completely different from what I usually get - no sweetness or flavors. We were extremely disappointed, especially considering the high price of $10 per drink. Additionally, my friend didn't receive the correct number of stickers even though she ordered two drinks. The staff didn't apologize and simply ignored us, leaving us feeling frustrated and dissatisfied with the whole experience. ———————— Super friendly staff. Drinks are awesome.

Called to place an order for pickup yesterday (Thursday April 19 2:30). LG green tea w/ cheese macchiato & LG mango green tea w/cheese macchiato. After paying the cashier was so annoyed when asked to put stickers on the loyalty card. She tossed the card back on the counter after putting the stickers on. Never made any eye contact from the second I walked in. I don’t understand what I did wrong to endure such attitude from the staff. If you do not want to put stickers on the loyalty card and think it’s too much work then you need to tell the owners to get rid of the loyalty program altogether. If you think phone orders are annoying then tell me you don’t take phone orders. Like tell me what the problem is! I’ve had very good experience at this location in the past and always called to order my drinks in advance. Until the staff learn some real manners, I don’t think I’ll return.

I have tried a variety of delicious drinks from this place, and I will continue to go there for bubble tea. The staff are very friendly, and are well informed about their products. They give excellent recommendations for new things to try from the array of flavours and teas they have. The drinks are from 500ml to 1L and are pretty reasonably priced considering how much you are getting.

Kaman and Ching provided excellent service! I highly recommend this place. Despite arriving just 10 minutes before closing, they welcomed us warmly. It was my first time trying bubble tea, and I was skeptical about the pearls. However, they were incredibly nice and offered small samples of each type of pearl to help me decide which one I liked best. They suggested drinks and were very patient, answering all my questions.

Visited around 1 pm, the wited time was so long, took about 40 min. I see only one employee was helping customers and making drinks. The PRICE is WRONG!! Be careful with their screen menu price is not correct. I pointed it out then they call the owner, and then they said it was wrong. Cake menu is wrong price too. Please fix your menu Service was not great, bathroom was messy, ( full of bins) it was disappointing look at.

Really clean place and friendly staff. Very white and bright atmosphere (not my cup of tea but not offensive). Prices are average or a bit pricier than average but good value for the fresh fruit, tea quality, and service. Large is really large (see photo) and medium is the regular size of a large. They offer quite a different menu and unique toppings. Parking on street short term or behind back.