Keep Shop

Keep Shop Nashville is hands down one of my top three must-visit stores in the city. Every product they carry is thoughtfully curated, exuding quality and a distinct sense of style. The store itself is impeccably maintained, always presentable, and radiates an inviting atmosphere. I’ve visited all the gift shops at all the Makeready hotels. What truly sets Keep Shop Nashville apart, though, is the exceptional service. The woman who works in the shop is incredibly attentive and welcoming, making each visit feel personal and memorable. Every time I leave, I feel like a million bucks—not just from the items I’ve picked up, but from the overall experience. If you’re in search of unique, high-quality gifts that reflect the elevated, sophisticated taste of Nashville, this is the place to go. Highly recommend stopping by—you won’t be disappointed!

I ordered a body wash from here that I fell in love with at a hotel in Savannah, GA. The bottle cap was unscrewed during shipping, causing much of the product to leak out. Seeing as it was a $36 bottle, I contacted them for either a refund or new product and have had zero communication back.

Unfortunately, my experience is in line with the other reviews. Unable to get in touch with the store, mailbox full, no response to any of my e-mails. No tracking number. Laughing at us after we finally got a hold on them via the phone. Not worth ordering from this store, bad service. In case you're left in a similar position after ordering from Keep Shop, try to get a hold on them via Noelle Hotel, ask for Keep Shop.

I ordered a candle that cost me $50.00. Never received it. Can’t call the Keep Shop because mailbox is full. Will not respond to emails. What a joke. I will never visit if this is how they do business

Loved down town Nashville was fun really nice good people there parking well is as bad as any big town get pass that and it's great

Absolutely fantastic selection of goods and clothing. Amazing quality and service.

i want shop

Cool spot!

I have ordered candles from Keep shop 6 times throughout a year. I give them a chance every time because I truly love their signature candles but every time there's an issue with my shipment and this store is very bad at communication. I have stayed at Hotel Noelle a few times before covid and loved keep shop so much I wanted to support them throughout covid times as well. I'm very disappointed. I received an email on the 3rd my shipment was on the way but no tracking number and I have emailed multiple times and nothing. This will be my last time ordering. I am tired of my shipment either getting "lost" or it taking a month to arrive, it's not professional at all. I was understanding at the height of covid but this has been a year of delay after delay.