JW Marriott Hotel Hanoi

Had the most amazing stay at this hotel. While the location is a bit far from old town from a tourist perspective I would still recommend the same for its absolutely peaceful and serene surroundings. The room that we stayed at was itself fabulous with a view of the lake and gardens and the skyscrapers beyond. The service levels were absolutely five star right from check in to the experience we had in the lounge and their all day restaurant jw cafe. The top floor of the hotel is remarkably designed with an indoor swimming pool, a cafe, a spa and more and above all a gorgeous viewing deck. A brilliant hotel to spend a few nights or more in Hanoi. Highly Recommend.

We stayed at the JW Marriott Hanoi last minute due to extensive flight delays be missed our cruise to Halong Bay. They exceeded all expectations and made tired travellers who had been in airports and flights for two days feel welcome and relaxed. We couldn't have asked for more. Arriving at 1am, the front desk was surprisingly perky and cheerful. They were not able to provide us with connecting rooms which was fine given the last minute booking. The rooms were exquisite, clean, and we had amazing rest. The lounge breakfast was so wonderful with so many choices French and Vietnamese cuisine. Everything was so good and we felt so spoiled. We walked outside the property and visited with the animals and fruit trees, which was a peaceful experience before venturing into old quarter chaos! Thank you JW Marriott - we would love to visit again!

Beautiful facility. It has a pond and relaxing garden. The garden was very well maintained. The whole facility was immaculate, beautiful decorated and convenient for business travelers as well as for family spending vacation. However, the best of all are the staffs. They represented JW Marriott Hanoi well. They went out of their way fulfilling our requests and even suggested to do things for us that we may wish in our mind but uncomfortable to ask. Services from the staffs were impeccable, one of the best we ever experienced. We’ll never forget Bảo and Thành, the supervisors at the buffet restaurant. They even remembered what drinks we liked and the table location we preferred for breakfast.

I am writing my review even before I check out, because the stay was so good. I want to thank the team at JW Marriott Hanoi for making my stay so pleasant and relaxing. The hotel is magnificent with so many top quality facilities. The staffs were all very friendly and helpful, with special thanks to Natalie (Ngoc) from the lounge. She was very helpful from the moment she assisted with my check in. We truly enjoyed her warm hospitality throughout our stay. I look forward to return to JW Marriott Hanoi in the future.

JW always delivers so I knew this would be a good one, but man did it blow us away. The room is very spacious and clean as usual. However, this place is massive with several options for drinks and food on the premise including an outdoor area, which was really enjoyable to walk to. The staff are very attentive and helpful if you’re looking for local activities and restaurants.

Rooms are slightly dated, location is about 25 min from Old quarter taxi cost around 150-200 dong, personnel at the lounge are super efficient, customer oriented , real professionals to take care of you. Will definitely return and I will recommend

I thoroughly enjoyed the wonderful hospitality and service across the 3 separate nights that I spent here. The staff are extremely attentive to guests’ needs. I really indulged myself with the expansive space in the lounge and breakfast area. Breakfast practically served all East Asian cuisines - Japanese, Korean, Chinese and Vietnamese (plus Indian and Continental). Guests are spoilt for choice. In some ways, it is quite excessive but who’s complaining. The rooms are comfortable. Beds are firm. In a couple of years, the hotel will need some level of uplift as the power sockets and shower heads will need some touch-up.||The only “complaint” is probably the inconvenience to the old quarters where we had most of our meals. The drive easily takes 30 to 45 minutes, or even an hour if traffic is bad. On the flip side, it’s relatively quiet in the area and there’s not much traffic noise.

Excellent hotel the staff are amazing and so helpful. The executive lounge is great place to relax. We stayed 6 nights, the wellness centre on top floor was a god send, indoor pull, sauna, steam, jacuzzi and an excellent gym. Great restaurants and food. Special shout out to Thao from the executive lounge ,who arranged a new room for us and was so helpful and just a beautiful person. Also to sunny who helped me find my glasses and order medicine to be delivered to hotel. Lastly Linh from the executive lounge fountain of knowledge of places to visit. Best hotel in Hanoi.