John Lewis & Partners

Couldn’t rate the Christmas department any better. Visited with my 9 month old on a quiet day and a friendly staff member stopped for a chat, 5 minutes later after browsing around another member of staff said they had a gift for my daughter, for free. They gave her a soft toy penguin, I honestly could’ve cried. Such a nice gesture for children at Christmas time, fortunately we have gifts to give this Christmas, but for many children this may be one of the few they get, kindness is very rare these days and for someone to give a gift out of kindness is truly remembered. So thank you to John Lewis for spreading some love this Christmas and especially to David for the gift!

Having lunch at place to eat at John Lewis. Very delicious chicken and coconut soup, there is a water fountain for customers to refill water. Not many places doing this today as a bottle of water is cost around £2 in cafes.

I really love shopping at Johnl Lewis. I have been shopping with them for almost 15 years and not actually disappointed at all. They just really nice, the stuffs are good quality and value. I love their every day dinning chair, bought 2 times totally 12 of them, all in grey. Very sturdy and well looks.

Wanted to write this review for Jackie working over within the personal styling department at John Lewis. She is a brilliant stylist and I highly recommend her. She was specific with her questions and asked me what I wanted. She managed to bring in a lot of bright and bold clothes, 70% of which I loved. Thank you Jackie, you opened my eyes to understanding more about personal styling and met all my needs and more. Brilliant service by a lady who understands her customers.

Great place to shop. 7 floors of goods to choose from. High end goods at reasonable prices. Staff friendly and helpful. Restaurant on floor 5 is good value. Good choice of electrical goods and toys. Ground floor filled with perfume and make up concessions. Been many times and will continue to return. Sadly a return visit at the end of 2024 summed up the decline of this once great store. We wanted an iron and the website showed 12 in stock in store. We went to the kitchen department and there were none on display. The Shop assistant said they were sold out. We went to the cash desk and asked them to check their stock levels as the shop assistant did not offer to check. They said they had some in stock, but if the shop assistant said there were no left then that must be the case. We questioned how their stock records could be wrong and asked if they could send someone to the stock room to check. After a 5 minute wait, the iron we wanted was brought to us. We summised that 2 shop assistants did not want to help us. Their motto is "Never knowingly undersold". You can see why when they don't want to sell you the item in the first place. If I could have bought it online, I would have done and will consider this next time. Unfortunately the quality of their employees has dropped considerably over the last couple of years and you can see this across all of their stores. Not good John Lewis. Invest in your customer service please.

The nursery advice service here is 10/10. It gets booked out a month or so in advance, so do plan ahead. We were served by Badrun (I think). She explained so much about what we needed to get for our newborn and what our options were based on our requirements. An instance where she went above and beyond - we said we already had a car seat, but she asked if we would like advice on how to use a car seat safely! Excellent advice too. Looking at other parts of the store - e.g. electronics department, it’s very difficult to get someone to help. When we finally managed to get hold of someone, they said to wait a bit - and then never came back. So, taking off 1 star for the poor customer service. I would like to rate it lower for this, but the nursery advise service was just too good.

Disappointing Experience with John Lewis Delivery and Refund Process I am compelled to share my dissatisfaction with John Lewis regarding the handling of my recent order (ending in 6492) and the frustrating lack of a refund due to a delivery issue (CASE-25161268). My ordeal began when my online order for the Dyson Airwrap was marked as delivered, yet it never arrived at my doorstep. To my shock, I discovered that the courier had left the package unattended on my porch, which raises serious security concerns. This negligence not only jeopardizes my order but also erodes the trust I had in John Lewis as a reputable retailer. When I reached out to customer service, I anticipated a thorough investigation and a swift resolution. Unfortunately, I encountered a disappointing lack of accountability regarding the actions of the courier. This experience has left me feeling frustrated and undervalued as a customer. It's particularly disheartening to see that a company of John Lewis's reputation does not have adequate measures in place to ensure secure deliveries. Additionally, I am dismayed that John Lewis has refused to refund me for an item that was never securely delivered to me. This situation highlights significant shortcomings in customer support and a failure to accept responsibility for issues stemming from your chosen delivery partners. I urge John Lewis to take this feedback seriously and to strengthen their protocols for secure deliveries, as well as to ensure that customers are fairly compensated in cases of delivery failures. Until these improvements are made, I am hesitant to consider future purchases from your company. To add to my frustration, John Lewis has denied my attempt to publish this review on their website, seemingly wanting to obscure their subpar after-sales service from other customers.

Nisha at Dyson was amazing ! Our shopping experience was really smooth. I got to try it and I loved it ! My partners sister is going to love her birthday gift ! Thank you again Nisha!!!

Couldn’t rate the Christmas department any better. Visited with my 9 month old on a quiet day and a friendly staff member stopped for a chat, 5 minutes later after browsing around another member of staff said they had a gift for my daughter, for free. They gave her a soft toy penguin, I honestly could’ve cried. Such a nice gesture for children at Christmas time, fortunately we have gifts to give this Christmas, but for many children this may be one of the few they get, kindness is very rare these days and for someone to give a gift out of kindness is truly remembered. So thank you to John Lewis for spreading some love this Christmas and especially to David for the gift!

Having lunch at place to eat at John Lewis. Very delicious chicken and coconut soup, there is a water fountain for customers to refill water. Not many places doing this today as a bottle of water is cost around £2 in cafes.

I really love shopping at Johnl Lewis. I have been shopping with them for almost 15 years and not actually disappointed at all. They just really nice, the stuffs are good quality and value. I love their every day dinning chair, bought 2 times totally 12 of them, all in grey. Very sturdy and well looks.

Wanted to write this review for Jackie working over within the personal styling department at John Lewis. She is a brilliant stylist and I highly recommend her. She was specific with her questions and asked me what I wanted. She managed to bring in a lot of bright and bold clothes, 70% of which I loved. Thank you Jackie, you opened my eyes to understanding more about personal styling and met all my needs and more. Brilliant service by a lady who understands her customers.

Great place to shop. 7 floors of goods to choose from. High end goods at reasonable prices. Staff friendly and helpful. Restaurant on floor 5 is good value. Good choice of electrical goods and toys. Ground floor filled with perfume and make up concessions. Been many times and will continue to return. Sadly a return visit at the end of 2024 summed up the decline of this once great store. We wanted an iron and the website showed 12 in stock in store. We went to the kitchen department and there were none on display. The Shop assistant said they were sold out. We went to the cash desk and asked them to check their stock levels as the shop assistant did not offer to check. They said they had some in stock, but if the shop assistant said there were no left then that must be the case. We questioned how their stock records could be wrong and asked if they could send someone to the stock room to check. After a 5 minute wait, the iron we wanted was brought to us. We summised that 2 shop assistants did not want to help us. Their motto is "Never knowingly undersold". You can see why when they don't want to sell you the item in the first place. If I could have bought it online, I would have done and will consider this next time. Unfortunately the quality of their employees has dropped considerably over the last couple of years and you can see this across all of their stores. Not good John Lewis. Invest in your customer service please.

The nursery advice service here is 10/10. It gets booked out a month or so in advance, so do plan ahead. We were served by Badrun (I think). She explained so much about what we needed to get for our newborn and what our options were based on our requirements. An instance where she went above and beyond - we said we already had a car seat, but she asked if we would like advice on how to use a car seat safely! Excellent advice too. Looking at other parts of the store - e.g. electronics department, it’s very difficult to get someone to help. When we finally managed to get hold of someone, they said to wait a bit - and then never came back. So, taking off 1 star for the poor customer service. I would like to rate it lower for this, but the nursery advise service was just too good.

Disappointing Experience with John Lewis Delivery and Refund Process I am compelled to share my dissatisfaction with John Lewis regarding the handling of my recent order (ending in 6492) and the frustrating lack of a refund due to a delivery issue (CASE-25161268). My ordeal began when my online order for the Dyson Airwrap was marked as delivered, yet it never arrived at my doorstep. To my shock, I discovered that the courier had left the package unattended on my porch, which raises serious security concerns. This negligence not only jeopardizes my order but also erodes the trust I had in John Lewis as a reputable retailer. When I reached out to customer service, I anticipated a thorough investigation and a swift resolution. Unfortunately, I encountered a disappointing lack of accountability regarding the actions of the courier. This experience has left me feeling frustrated and undervalued as a customer. It's particularly disheartening to see that a company of John Lewis's reputation does not have adequate measures in place to ensure secure deliveries. Additionally, I am dismayed that John Lewis has refused to refund me for an item that was never securely delivered to me. This situation highlights significant shortcomings in customer support and a failure to accept responsibility for issues stemming from your chosen delivery partners. I urge John Lewis to take this feedback seriously and to strengthen their protocols for secure deliveries, as well as to ensure that customers are fairly compensated in cases of delivery failures. Until these improvements are made, I am hesitant to consider future purchases from your company. To add to my frustration, John Lewis has denied my attempt to publish this review on their website, seemingly wanting to obscure their subpar after-sales service from other customers.

Nisha at Dyson was amazing ! Our shopping experience was really smooth. I got to try it and I loved it ! My partners sister is going to love her birthday gift ! Thank you again Nisha!!!