John Bell & Croyden

During my shopping trip yesterday, I was assisted by a wonderful employee named Eva, who kindly explained various products to me. Unfortunately, in the middle of our conversation, I experienced an epileptic seizure. Eva immediately helped me to a chair and called the pharmacist for assistance. The pharmacist, equally kind and professional, provided water and used her medical expertise to help me manage the situation. Eva then called her manager, Maria, who was incredibly supportive and understanding. Maria quickly assessed what was happening and called for an ambulance. She stayed by my side, coordinating with the paramedics and ensuring I was comfortable until the ambulance arrived. Both Maria and the pharmacist remained attentive and calm throughout the entire ordeal, which made a world of difference. I am truly grateful to these three amazing women - Eva, Maria, and the pharmacist-for their kindness, care, and professionalism. Their compassion in a difficult moment has left a lasting impression on me, and I will continue to shop here because of the outstanding staff and the exceptional service they provide.

I was pleasantly surprised by the professionalism of this pharmacy. The staff is very welcoming and kind, the quality is very high, probably the best pharmacy in London, it is complete in every aspect, a sign of great competence and excellent management. I have been back several times to try different things and I have always had good vibes, I will definitely be back.

Every time I leave this shop I question why I give them my business. The staff ignore you, despite the store being near-empty and overstaffed. Today I was in a queue where 2 members of staff were extremely friendly and chatty to an elderly couple in front of me, but ignored me as I got to the till and said “hello” to them both. They then proceeded to ignore me as they scanned my products. This is a common theme, and a mistake I won’t make again. A pity as the store is beautiful and has excellent and extensive selection of brands. Next time I’ll go to The French Pharmacy or Space NK, where they actually value custom and have manners. A note to the management - you have no reason to be complacent in your customer service - on a beautiful sunny Friday morning you only had about 5 customers in the entire store!

I'm extremely disappointed with my today’s experience at John Bell and Croyden pharmacy in London. As a loyal customer who shops there weekly, I was shocked by the poor service I received. The pharmacy advertised discounts, but when I went to pay, I was charged the full price. When I brought this to the shop assistant's attention, they insisted the price was already discounted, which clearly wasn't the case. To make matters worse, when I asked to speak to the manager, I was left waiting for 30 minutes. After all that time, they told me the issue would be dealt with over the phone instead of addressing it on the spot. This level of service is unacceptable, especially for a long-time customer. I expected better from such a reputable establishment.

Very long service :( I waited more than 30 minutes for my medications.l :((

Good price for the Hawkins and Brimble shaving cream, which I've used for a long while now. Very quick delivery and I'll definitely order from John Bell & Croyden again. Very happy with their service and product.

The staff got the time to gossip with each other but no time to serve customers, especially in any way that would be a timely manner. I’ve been waiting for over 1.5 hours to get incomplete prescriptions while staff lied straight to my face and previously over the phone that my prescription was complete and ready to collect. I've heard all of the possible excuses why their system is so slow today and why the medications are not ready while waiting, but the most disturbing was that the responsible pharmacist dared to lie to my face too. They had time to approach for a chit-chat instead of packing the meds. Shocking how unprofessional the pharmacy services could be. While I was waiting for my meds I also noticed that there were many items on the shelves that were not labeled with prices which is obviously against the legislation. Avoid if you can!

Amazing pharmacy one of the best in London so far, they have products you can’t find anywhere else, amazing brands, great layout. However the staff it’s genuinely horrible. Every time I shop there they are rude, unpleasant and arrogant. Not one only, all of them. And they are just ruining the nice shopping experience you suppose to have in this premium place. Shame as this pharmacy it’s such a gem.

During my shopping trip yesterday, I was assisted by a wonderful employee named Eva, who kindly explained various products to me. Unfortunately, in the middle of our conversation, I experienced an epileptic seizure. Eva immediately helped me to a chair and called the pharmacist for assistance. The pharmacist, equally kind and professional, provided water and used her medical expertise to help me manage the situation. Eva then called her manager, Maria, who was incredibly supportive and understanding. Maria quickly assessed what was happening and called for an ambulance. She stayed by my side, coordinating with the paramedics and ensuring I was comfortable until the ambulance arrived. Both Maria and the pharmacist remained attentive and calm throughout the entire ordeal, which made a world of difference. I am truly grateful to these three amazing women - Eva, Maria, and the pharmacist-for their kindness, care, and professionalism. Their compassion in a difficult moment has left a lasting impression on me, and I will continue to shop here because of the outstanding staff and the exceptional service they provide.

I was pleasantly surprised by the professionalism of this pharmacy. The staff is very welcoming and kind, the quality is very high, probably the best pharmacy in London, it is complete in every aspect, a sign of great competence and excellent management. I have been back several times to try different things and I have always had good vibes, I will definitely be back.

Every time I leave this shop I question why I give them my business. The staff ignore you, despite the store being near-empty and overstaffed. Today I was in a queue where 2 members of staff were extremely friendly and chatty to an elderly couple in front of me, but ignored me as I got to the till and said “hello” to them both. They then proceeded to ignore me as they scanned my products. This is a common theme, and a mistake I won’t make again. A pity as the store is beautiful and has excellent and extensive selection of brands. Next time I’ll go to The French Pharmacy or Space NK, where they actually value custom and have manners. A note to the management - you have no reason to be complacent in your customer service - on a beautiful sunny Friday morning you only had about 5 customers in the entire store!

I'm extremely disappointed with my today’s experience at John Bell and Croyden pharmacy in London. As a loyal customer who shops there weekly, I was shocked by the poor service I received. The pharmacy advertised discounts, but when I went to pay, I was charged the full price. When I brought this to the shop assistant's attention, they insisted the price was already discounted, which clearly wasn't the case. To make matters worse, when I asked to speak to the manager, I was left waiting for 30 minutes. After all that time, they told me the issue would be dealt with over the phone instead of addressing it on the spot. This level of service is unacceptable, especially for a long-time customer. I expected better from such a reputable establishment.

Very long service :( I waited more than 30 minutes for my medications.l :((

Good price for the Hawkins and Brimble shaving cream, which I've used for a long while now. Very quick delivery and I'll definitely order from John Bell & Croyden again. Very happy with their service and product.

The staff got the time to gossip with each other but no time to serve customers, especially in any way that would be a timely manner. I’ve been waiting for over 1.5 hours to get incomplete prescriptions while staff lied straight to my face and previously over the phone that my prescription was complete and ready to collect. I've heard all of the possible excuses why their system is so slow today and why the medications are not ready while waiting, but the most disturbing was that the responsible pharmacist dared to lie to my face too. They had time to approach for a chit-chat instead of packing the meds. Shocking how unprofessional the pharmacy services could be. While I was waiting for my meds I also noticed that there were many items on the shelves that were not labeled with prices which is obviously against the legislation. Avoid if you can!

Amazing pharmacy one of the best in London so far, they have products you can’t find anywhere else, amazing brands, great layout. However the staff it’s genuinely horrible. Every time I shop there they are rude, unpleasant and arrogant. Not one only, all of them. And they are just ruining the nice shopping experience you suppose to have in this premium place. Shame as this pharmacy it’s such a gem.

Poor poor customers service skills no manners or etiquette from shop floor assistants to management. In an area busy and amongst professionals this place is a significant lack of class. Extremely disappointing and is definitely not recommended from health professionals within the local area.

This pharmacy is like walking into a dream world of medications, perfumes, products products products. My favourite. Quite refreshing to go somewhere different to boots ! It's kind of like Harrods but in pharmacy world. I bought my regular essentials (toothpaste etc) but all the other stuff is amazing too. Recommended this to nyone.

This place is so much more fun than Boots! I had never heard of this pharmacy before, but the other night, I was walking along Wigmore Street and in need of ear plugs and found this place. If you are used to the ever so cheap feel of say, Superdrug, you should come here. It feels so high end, if that is possible for a pharmacy. While it does everything that you will find in a Boots it has so much else going for it. First, it has classical music piped in while you shop. There is a full range of health products, such as aromatherapy, and vitamins, as well as fitness products that I only ever see on shopping channels. Towards the back of the shop were all the mobility products and surgical aides. I don't normally loiter in pharmacies but I could have spent hours here. I got my earplugs by the way.

It's worth visiting every now and then to find new interesting products. Prices can be a bit high but it's kind of expected given the location.

This used to be a pharmacy where you stepped back in time. Glorious swansdown powder puffs in pastel shades from Paris. Nail buffing powder, cosmetics,creams, potions and badger hair toothbrushes. Now all has changed. The powder puffs are banished in favour of anti ageing gunk. The cosmetics are no longer there and a large area of the shop is devoted to hideous sports clothes. Fortunately we obtained the badger hair toothbrushes and left without spending any more money. Miserable experience, somewhat typical of the Oxford Street area.

The shop itself is very good, but the customer service is terrible. You often have to wait 10 minutes to get served at the till, when there are other members of staff doing nothing. I decided to use the mail order service instead. Two and a half weeks later I'm still waiting for items that were 'in stock'. I've called and nobody answers the phone, ever. I've tweeted and had a reply three days afterwards, however unhelpful. You also can't get a reply via email unless you wait a couple of days. Anyway, my parcel was delivered to the wrong address twice and they don't give you tracking either. After all this, I'm still waiting, and am none the wiser what is happening with my order.

Beautiful space and filled with staff that are ready to help in any way they can. Aside from prescriptions, they stock some amazing skincare ranges! Bioderma, La Roche Pousay, and Skinceudicals! Anything purchased here is stylish and of top quality. John Bell and Croyden might be a simple pharmacy but they do pharmacy better than anyone else!

Perhaps the nicest pharmacy in London, if not the world. I agree with the other Yelpers, John Bell & Croyden seems to be too posh, too sophisticated, too decadent to be real. What kind of pharmacy has plush carpeting and wood panelling and classical music piped in? Yes, John Bell & Croyden is the kind of place that makes you feel like you need to wear a suit to buy a tube of toothpaste. Nevertheless even in my shabby attire of jeans and a simple t-shirt, I found the service to be quite friendly and helpful and I found quite a few products that I couldn't find at Boots. Indeed, there is a wide range of personal grooming appliances (electric toothbrushes etc), a whole section of just plasters, and a few endless isles of grooming products from around the world. The best news...I didn't notice the prices to be much (if) higher than any of the high street chemist chains. Who subsidises the plush carpeting will remain forever a mystery. Yes, 5 stars for a pharmacy seems rather absurd, but if you get a chance to visit you'd easily agree this is the most luxurious pharmacy in London.

I love this shop! It sells loads of high end toiletries and has a large section of disability aids and equipment, and a disturbing array of surgical instruments, (a must for the serial killer wannabe!) But the standout reason I love this shop is the game play; Spot the celebs in disguise! I have seen sooo many.

I love this store, you can buy anything from lip salve to surgical equipment, wheelchairs. Has a pharmacy so you can collect your prescriptions. Stocks lots of cosmetics, brands (Clarins, Crabtree and Evelyn), and rather bizarrely my dogs anti-flea treatment! You can pick up some unusual gifts here.

I love this store every time I visit London,I always go for shopping at John Bell and Croyden near St. Christopher's place and Oxford street market.Excellent service and low prices when compare prices with Athens and Greece . Always, I use UK e-shops for shopping when I am not staying in London even for two days on business trip. Antonios Michalopoulos Athens- Greece

extremely rude staff i tried to check the store out on a Sunday. the security woman at the door was extremely rude and told me " i need to close the door, leave". when i politely asked her name and why she is shouting and being rude she replied "i dont care" avoid this place like you would avoid the plague

I sprained my wrist and was looking all over London for a wrist splint and was having trouble finding a size small wrist splint -- John Bell & Croydon had 4 types of wrist splints and every sort of physiotherapy equipment you could need. The store is pleasant and has a variety of beauty, health and exercise equipment and many items were offered at relatively reasonable prices!

The best chemist in London without a doubt. An aladins cave of all sorts of bits and pieces.

All of a sudden I've become allergic to deodorants and have to wear a talcum free mentholated powder under my arms that was prescribed by a dermatologist. Since I was running out of this powder deodorant and was in London, for a couple of days, I decided to take the almost empty container to John Bell to see if they could concoct something similar in a short time. To my surprise, the lady at the counter looked at the formula (in Portuguese) on the label, walked across the vast room and came back with a huge pot of the exact medicated body powder that cost 1/3 of what I used to pay for. Please, don't ever mess around with your establishment to make it look cynical. It is an Oasis for people that need something uncommon at stunning low price.

This is a brilliant chemists, the Queens chemists no doubt. Along with the usual chemist products, there is a large section of colognes that cannot be easily found elsewhere, a large department specialising in disability-orientated products for every problem, and a large alternative medicine section. The entire shop is wheelchair-friendly, and has very friendly staff, who know more than your average chemists.

Please avoid this Pharmacy I went into see the Hair Trichologist Vanessa Bailey her attitude and behaviour was rude and arrogant. Vanessa Bailey had no interest my hair problem and I would advise everyone to avoid the hair clinic at all costs. I even heard her swearing just before I arrived into the clinic..!!

This is a really nice place. I went there for some supplements and they are helpful with excellent with customer service. The decor is also quite unique. It's not like a conventional boots its more boutique. It is a big pharmacy and you can spend quite some time in their- I did and so I truly enjoyed my time. Purchased vitamins and was happy overall.