John Bell & Croyden

A complete pharmacy with great products. There are two great people working there, Mr. Jozef and Mrs. Godzi. Their treatment of customers is very elegant. Thank you.

During my shopping trip yesterday, I was assisted by a wonderful employee named Eva, who kindly explained various products to me. Unfortunately, in the middle of our conversation, I experienced an epileptic seizure. Eva immediately helped me to a chair and called the pharmacist for assistance. The pharmacist, equally kind and professional, provided water and used her medical expertise to help me manage the situation. Eva then called her manager, Maria, who was incredibly supportive and understanding. Maria quickly assessed what was happening and called for an ambulance. She stayed by my side, coordinating with the paramedics and ensuring I was comfortable until the ambulance arrived. Both Maria and the pharmacist remained attentive and calm throughout the entire ordeal, which made a world of difference. I am truly grateful to these three amazing women - Eva, Maria, and the pharmacist-for their kindness, care, and professionalism. Their compassion in a difficult moment has left a lasting impression on me, and I will continue to shop here because of the outstanding staff and the exceptional service they provide.

Every time I leave this shop I question why I give them my business. The staff ignore you, despite the store being near-empty and overstaffed. Today I was in a queue where 2 members of staff were extremely friendly and chatty to an elderly couple in front of me, but ignored me as I got to the till and said “hello” to them both. They then proceeded to ignore me as they scanned my products. This is a common theme, and a mistake I won’t make again. A pity as the store is beautiful and has excellent and extensive selection of brands. Next time I’ll go to The French Pharmacy or Space NK, where they actually value custom and have manners. A note to the management - you have no reason to be complacent in your customer service - on a beautiful sunny Friday morning you only had about 5 customers in the entire store!

I was pleasantly surprised by the professionalism of this pharmacy. The staff is very welcoming and kind, the quality is very high, probably the best pharmacy in London, it is complete in every aspect, a sign of great competence and excellent management. I have been back several times to try different things and I have always had good vibes, I will definitely be back.

Lovely chemist with an incredible range of product from medical, pharmaceutical, health to high end beauty. So good to be able to see the various range of products.

I'm extremely disappointed with my today’s experience at John Bell and Croyden pharmacy in London. As a loyal customer who shops there weekly, I was shocked by the poor service I received. The pharmacy advertised discounts, but when I went to pay, I was charged the full price. When I brought this to the shop assistant's attention, they insisted the price was already discounted, which clearly wasn't the case. To make matters worse, when I asked to speak to the manager, I was left waiting for 30 minutes. After all that time, they told me the issue would be dealt with over the phone instead of addressing it on the spot. This level of service is unacceptable, especially for a long-time customer. I expected better from such a reputable establishment.

Very long service :( I waited more than 30 minutes for my medications.l :((

Very big, clean and tidy shop but customer service is terrible. Nobody helps you despite having lots of people behind the counter. When you approach them after you cannot find the product for a while they are even worse. They don’t offer any help, they dont know if they have the product they ask you to go yourself to have a look at the shelves.