Jill Roberts

I was surprised by the reviews of this store. I was treated very nicely here. However, I've only been one time. They probably have multiple associates working here so I cannot vouch for everyone. The lady who helped us was lovely. I came by with a friend who saw a cute cashmere sweater on display in the window. The kind sales associate greeted us right away. When we asked for the item in the window she quickly went and got it for my friend. The sweater did not work out. It was too long. We gave it back to the associate who was very sweet about it. Her customer service was impeccable and she was super friendly. Five stars for her. The store was neat and organized. The clothes looked nice and well-made. They have a large assortment of sweaters for purchase. We were told sweaters are the best sellers. They come in a variety of colors. Small sale section in the back. Style-wise I didn't really see anything that caught my eye or stood out. I would have also liked if there was a more diverse selection of merchandise to choose from. The price point was high as well. Metered parking on the street.

honestly one of the worst in store experiences i've had. the sales associate it's even nice to call her that was so rude and did not even give any attention to me. she did not greet me or anything. as I left I was saying thank you and she she gave me a bitch face. their selection is not even good. it looks very messy in there. if you want great service and great selection go to elysse walker.

If you want to feel badly about yourself, head over to Jill Roberts. I HATE when you walk into a store, you get the quick up-and-down & then a salesperson who wants nothing to do with you. All attitude!! Snotty with a Capital "S." I recommend that you go somewhere else to buy your overpriced clothes. Your money's too good to be treated like a second class citizen at Jill Roberts. Ciao, Jill!

I was in your store in BH yesterday - the worst sales person ever-almost rude -not helpful - condescending - I am a personal shopper for 25 years but was looking for myself and I will never go in there again -Really bad customer service -I just read the reviews - I also never write on Yelp but couldn't let this one go -Worst service ever in a retail stor. Retail is about Customer Service - of which your sales person had absolutely none - not even a smile -thought you should know about this - as I am sure there are many others who feel like I did.

Rude, snobby, unprofessional salespersons who have no customer service skills and would really do best as a telemarketer who collects unpaid bills. They definitely fit the bill for that type of employment. I've heard so many horror stories about this business, and now that I have personally experienced it for myself, I get it and will never go back. Don't waste your time or money at this place.

I stumbled upon Jill Roberts while walking with my boyfriend and decided to go in. I immediately was greeted by Karen who was so kind and helpful. She helped me pick out the cutest clothing. I ended up getting some jeans and a few tops. I never would have picked them out myself if it wasn't for Karen's great taste and style. I will definitely be going back here again to add to my wardrobe! Thank you Karen for your amazing help!!!

If you're looking for an incredible shopping experience, you've come to the right place and the sales person to give you that experience. Karen is the most amazing salesperson you will ever find. It's like having your own personal stylist shopping with you. Karen takes the time to understand your needs and body type. She pulls items that she know will work for you. She gives you her undivided attention even if there are multiple people in the store. Not only is she professional, but it's like shopping with your best friend. The clothes are great both in the Beverly Hills and Santa Monica locations. They are unique and fashion forward.

I love all the jill robert stores but truthfully I only want to shop with sales stylist Karen. She has the best style and sense of what will look great on me. She is fun, super nice, sends me pics of all new clothes and puts together the best outfits. I also go to her for gifts and she even delivers! Thank you for great style and great service!

To the owner and/or manager of Jill Roberts: Find NEW sales associates!!! Wow, I can't believe I encountered such TERRIBLE customer service in ALL 3 of their stores. True story: I stopped by quickly into the Santa Monica store Saturday afternoon to inquire about some jeans I had seen in the window as I was walking by. I didn't want to take too long because I was with my cousin who was visiting from out of town and my 5-yr-old niece. Because I didn't try them on and buy them, the OLDer blonde lady who was working there basically accused me of lying after I told her I needed to check the ones I had at home because it looked very similar but I couldn't figure out exactly how they were different. This was a true statement but apparently she took it as an excuse because she said, "I think you know, but that's okay." She's lucky I was with my niece because had I been alone I would have retorted back embarrassing her in front of the other 2 customers in the shop as she had tried to do to me. Ironically, the lady doesn't know that passive aggressiveness isn't my thing so she shouldn't make such ignorant assumptions. Of course I was correct in my suspicion that there were two different style of jeans in different washes by the same designer with the same hem I was looking for - one with a slim fit and one more flared. I already had the flared one and was looking for the slim which that store didn't have but as I later learned the other 2 stores did. The next day I went into the Beverly Hills location after having to call the Studio City location to get the store hours because it's not provided on their website or yelp. Normally I wouldn't go to so much trouble but I was on a mission to solve the mystery of the jeans and find the skinny version. After I found parking and paid the meter I saw a sign on the door stating they'd be "Back in 5 minutes." This was at 12:05pm and they open at 12 on Sundays. When I got there there was another customer waiting in front of the door but she soon left after 5-10 minutes of waiting. I could see through the clear glass doors that the store had been opened because the light was on and there was music playing from the speakers. It was so hot I went back in my car to wait with the A/C on. After 25 minutes of waiting I finally saw the girl open the door at 12:30pm. As I was browsing I inquired about a few items to which she didn't have the answers to and suspected she wasn't being very helpful so she volunteered to say, "Sorry I haven't been here in a few days." They did have the jeans I was looking for but not in my size so she offered to have them transferred from the Studio City store. I agreed, leaving my name and number and she told me it would take 3 days to get them in. I went about my business throughout the day and later realized I had some time to kill so I decided to just go there myself rather than having to wait 3 days. I called them beforehand to let them know I was coming and she sorted out the transfer situation. The girl at the Studio City store seemed nice enough, at least to my face, until after I tried on the jeans and decided they weren't for me. She called NEVON, the girl in Beverly Hills who was extremely late opening the store to let her know I wasn't taking them and Nevon obviously made some rude comment because this girl chuckled and told Nevon, "she's still in the store," code for I-can't-talk-right-now. WTF?! In summary, these sales girls need to take some serious lessons in customer service. They obviously have nothing better to do than accuse their customers of lying and talking crap about people who could potentially increase their sales. No sale made today doesn't mean none tomorrow, next week, or next month. However, rude service today ENSURES absolutely no sales, EVER. I will NEVER EVER shop at ANY Jill Roberts store until they change their salesforce and attitudes. Girls, if you're reading this - GET OVER YOURSELF. You work in RETAIL, which is a SERVICE-oriented industry where you're supposed to be friendly and helpful, so if you aren't prepared to do your job, GET OUT. To everyone else, go shop at Madison Boutique, they have several locations as well with a better selection of merchandise. Too bad Switch went out of business - they had great stuff and had a friendlier and more knowledgable staff.

Cute clothes. Rude salespeople. I was told in so many words I couldn't afford to shop there. Sorry to bother you lady I'll take my business elsewhere.

Very interesting! I wrote earlier that Jill Roberts had been practicing racial profiling, and my review (along with OTHER reviews that criticized Jill Roberts' customer service) was "mysteriously" erased. Anyways, the review is back up. I must say that I have never been treated the way that Jill Roberts had treated my mother and me (of Asian descent). It was interesting how we were ignored and overlooked the whole time. Not ONE time were we even greeted or acknowledged. Now, this is especially interesting since everyone else (caucasian--it is what it is!) had been kindly greeted. In fact, one particular young female attendant actually stepped OVER my legs instead of actually establishing any sort of contact with me (God forbid!) Nevertheless, we continued on to Coach and Barney's, which were staffed with trained professionals. Besides, this store really does NOT belong among the other caliber of stores in Beverely Hills. The merchandise is rather substandard considering this store's location.