duncan G.
Google
The scissors and knife that Maulik Shukla at soho branch, sharpened for me are now exceptional!!! I don't think they were ever this good, even when new! Maulik was courteous and gave full explanations on how sharpening work would be done, giving regular updates on his progress. Great customer service throughout the process. Sadly JKC have been hugely let down by their courier DPD. I had to waste 2 hrs of my time, on foot, having to track down, door to door, the incorrect address that the driver had delivered to. JKC contacted DPD on my behalf, DPD gave no assistance whatsoever finding where package was. After I found the package, DPD customer support called me to say that they felt it was acceptable that driver had dropped package at unit 10, instead of my address unit 4, with no warning or notification of this address change. I hope that JKC can find a replacement courier company that will match their own high standard of service.