J. Press

Jpress sent me a damaged shirt with a big ink stain on the shirt. They refuse to give me a refund and offering a store credit. If the shirt is clearly damaged and it’s out of stock why would i want a store credit. Regardless if it was on sale. What a fraud.

The red/navy J. Press rugby shirt is poorly made and the shirt material detached from the white button placket. [Update 1/21/25 - after the initial find that one of the rugby shirts was tearing, I checked the other rugby shirts that we bought at the same time (10/2022). Three out of four rugby shirts have similar construction defects and a hole where the rugby material is separating from the white material. Buyer beware: these shirts will have to be thrown out in a year or two after purchasing] J. Press has an almost non-existent return policy for poor workmanship. A garment has to be returned within 30 days. They did offer a discount on another order, but why would I want to lay out more money for an expensive shirt that could also tear? Contrast to LLBean return policy If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditions may apply). After one year, we will consider any items for return that are defective due to materials or craftsmanship.

Robert, the nattily dressed manager and a jazz guitarist is my go to person at a this store; Their elegant Americana look, classic fit and fine quality are unmatched. Currently in the midst of getting their checkered cashmere sport coat which is perfect for my residence in San Francisco and just got it today. Love their sports shirts picture below.

Great clothes get the star but the service here is terrible. Clueless and inexperienced staff led by an ambivalent, checked-out manager. Truly a shame to see this store take such a nosedive. Not sure if the NewHaven or DC stores are quite as bad. Obviously no need for urgency for them to improve after the Brooks Brothers around the corner is no more. This is just sad.

It’s a great experience coming to J. Press and working with all the good folks who work there, especially Andrew, Nick and Robert. I highly recommend coming to the store location in person because it is a great shopping experience and it’s something that is unique and special that one cannot entirely get online. I have worked a lot with Robert, Nick, Andrew and the other fine gentleman at the store. They really make J. Press a great place to shop, and every experience feels individual and uniquely tailored.

On recent travels to New York, I was so excited to finally stop by the store as there is no store in my local city. Unfortunately, the allure stopped with my actual shopping experience. Walking into the store, the customer service felt lackluster. The shop attendants did not seem interested in welcoming me into the store, nor helping me explore the merchandise and pricing. They seemed preoccupied chatting amongst themselves. My interactions with them felt awkward and intimidating. All though I did purchase a pair of trousers, I ended up returning them because of my unsavory experience. I have always yearned to own J Press pieces, but I no longer look forward to shopping with the brand due to this experience unfortunately.

I'm not reviewing J. Press their wares are top quality. Im reviewing the sales assistants and overall experience of coming into the shop.. Im from England so J. Press isn't a shop I can visit regularly but I was in NY on holiday and I love clothes , so I was looking forward to parting with some hard earned cash in exchange for some decent clobber..... Sadly as I entered the shop I was met with what I can only be described as disdain, seriously I've never felt so un welcome in an establishment in all my life So I basically left with a couple of token purchases and a sour taste in my mouth When I should of been leaving with a spring in my step and a few bags of shirts and knits .. Sad experience ......

Very Helpful staff, but really not helpful if you ever dare to return any items. The second you think about returning an item past 2 weeks (store policy!) think again! Ridiculous. They may even laugh in your face...

Classic traditional American clothing brand (owned by the Japanese). Undarted odd jackets, beautiful suits, roomy shirts. J. Press is more an institution than anything else. The return of classic style! Ametora!

Needed a suit in short time. J. Press pulled out all the stops to get my suit fitted in time despite short notice. Excellent service.

Great service! David held a tux shirt for me, as I was arriving in town for a wedding. Justin helped me with the shirt and steamed out the wrinkles (very nice!). Everyone was so helpful and friendly!

If I could give J Press in NYC a zero rating, I would. We ordered 2 expensive custom suits from J Press. They said it would take about 2 months to do. They never contacted us, and after more than 3 months, and several false claims that the suits were simply taking longer than expected, they finally told us that the salesman was ill, and that one of the fabrics was unavailable. As a result, they didn't order the second suit--for reasons that made no sense. When we asked them to order the one suit with the available fabric, they advised us that they couldn't find the order, and wanted us to 'remember' all of the custom elements of the suit. We ended up cancelling both suits, and, after close to 4 months of waiting, will go to a reputable store for custom suits. If you are looking for a custom suit, and a company that provides service, this is the wrong place to go.

Great guys that work here. Stopped by on brief visit to NYC and picked up couple of ties. Always classic Ivy League look that you can't find where I live.

I ordered the wool window pane suit 2B. The fit is suboptimal at best. I've been a 42 R all my adult life and never had a suit so tight in the shoulders and impossibly tight pants. These suits are made in China and not up to snuff. This is disappointing. The return process is a throwback to 1999 with a ridiculous restocking fee.