ANA InterContinental Tokyo, an IHG Hotel

ANA Intercontinental is my home away from home and the only place I will stay when in Tokyo whether for business or pleasure. There is direct limousine bus service to hotel. I also always book my room with Club Lounge access who has the most phenomenal staff with the utmost personalized customer service. Maureen Arisa always remembers me upon my return, personally greets me, and remembers my food and drink preferences. The Club Supervisor is the most lovely woman who also offers me warm greetings upon my return. The Club Lounge is beautiful with lots is space if you like privacy. The best thing is you go directly to the 35th floor to check in and can leave your luggage if your room is not ready; then, you find your luggage in your room upon your return. There is direct access to the Ginza line that takes you directly to the most popular stations.

The hotel reservation staff (Alexa)was reaching out to me prior to arrival to ensure I had amenities I desired. Alexa was very helpful and patient with my several booking changes. The hotel has a great variety of restaurants and all delicious. But the main event is their staff. I was able to use the executive lounge daily for breakfast and evening. Occasionally, I had the breakfast buffet downstairs. They are fast and kind. As a woman traveling alone, it’s a nice way to relax at this hotel. I stayed here for several weeks for work. While everyone was gracious, exceptional Maureen in the executive lounge made sure I was taken care of! Always smiling and sincere. Irene replenished the evening food and greeted me every time. Always bubbly. They seem to enjoy their job and it shows. Erwin was very patient with my check out when leaving. My bill had some idiosyncrasies but he solved them. I’ll definitely stay here as often as possible . Be back in a few weeks!

Service is everyday nice, polite and smiling. Nice afternoon Tea and small tapas-style snacks in the evenings. Quite A lot of guests but not noicy or cruisy feeling. Got also very good help ordering art-glass delivered to hotel from japanese webshop. Now we just hope that it arrives as promised before we`ll go home.

I recently stayed at the ANA InterContinental Tokyo, and my experience was outstanding from start to finish. From check-in at the Club InterContinental desk to my departure, Ann M. and her exceptional team provided impeccable service, making my stay both seamless and memorable. The Club Lounge facilities were truly the highlight of my visit. As someone who frequently travels for business, having access to a space like this is invaluable. The lounge provided a perfect setting for important meetings, offering a professional and comfortable atmosphere that consistently impressed my colleagues, partners, and customers. Whether it was hosting discussions over coffee, treating clients to happy hour, or simply preparing for the next day, the Club Lounge was my go-to resource. The hotel’s central Tokyo location is another significant advantage. Its convenience made it easy to connect with Japanese colleagues and clients, while the on-site amenities provided excellent opportunities to host meals, happy hours, and even larger meetings or conferences—all with the sophistication and hospitality that make a lasting impression. I can confidently say the ANA InterContinental Tokyo is a top choice for business travelers. The combination of its prime location, superior facilities, and the exceptional Club InterContinental team makes it a vital part of my Tokyo trips. Highly recommended!

Two night stay before flying to Hong Kong to join a cruise. A warm welcome from the reception staff. The room wasn’t ready but when we said we’d had a long flight they found us another room. The room was average size but very nice and every thing we needed. We had breakfast included as we are IHG ambassador members that was good. We ate in the lounge area which was good. No complaints at all.

This has been the trip of our lives. I am floored with the level of customer service and as far as I’m concerned, this is the best hotel in the world. The staff is kind, patient, polite, professional, and will stop at nothing to ensure satisfaction. The club amenities are absolutely incredible. Mark in particular took care of my family as if it was his own. Thank you.

We loved our stay at ANA Intercontinental Tokyo. Yasuyo Shimada, Miyuki Abe, and others at the Club Lounge made our stay especially wonderful. Their consistent kindness and thoughtfulness made us feel welcome and cared for. The breakfast at the Club Lounge was consistently delicious, with many healthy choices, including a traditional Japanese breakfast, conventional western fare, and two buffet areas of fresh fruits, vegetables, baked items, yogurt, cheese, and beverages. We also enjoyed tea time and cocktail hour at the Club Lounge on several of the days we were there. The choices were plentiful and high quality. The cleaning service kept our room in impeccable shape. The beds, sofa, and lounge chairs were comfortable and in excellent shape. We loved our view of the Tokyo Tower, and appreciated the attention to detail throughout the facility. This will be our go-to place whenever we are in Tokyo. Thanks so much for the staff that make this place a gem.

Here is a corrected version of your review with improved grammar and clarity while maintaining your strong tone: I used this hotel twice for business meetings that started at 4 PM. Since the meetings were with important clients and involved highly confidential topics, I booked a suite room for privacy. The check-in time was confirmed to be from 3 PM, so I arrived at 3:30 PM—30 minutes early—for check-in and meeting preparation. However, the hotel failed to have the room ready by 4 PM due to a lack of cleaning staff. Shockingly, they made the same mistake on both occasions. The second time, they didn’t prepare the room until 4:30 PM, completely disrupting my meeting. The club lounge check-in was also a disaster. Three different inexperienced staff members heard my name but didn’t provide any guidance or updates on the situation—they just disappeared. Some were glued to their phones, making me wait for 15 minutes with no explanation. This hotel’s operation is terrible—insufficient cleaning staff, poor service quality, and complete mismanagement. Just pathetic. I may use the restaurants here, but I will never stay at this hotel again. Never. This version keeps your strong frustration intact while making it clearer and more professional. Let me know if you’d like any further refinements!

I love the services provided by this hotel and all the nice staff members. That is definitely the top highlights of my stay in the hotel during our Japan trip. The staff members are so welcoming and helpful such as: - send our luggage to our hotel room while we check in - personally come to our room to heat up food and drop off - help us with our Yamato luggage sending service - always there greeting us when we come in and out - provide umbrella during raining days - communicate with the taxi driver and helping with the luggage's Another plus side of this hotel is the convenient location where it is located next to 2 family marts. It is also right next to Ark Hills building which consists of many restaurant locations that is just few mins walk away. There are two nearby train stations where it provides easy transportation. The building also consists of many amenities such as gym, spa and even few individual restaurants inside the hotel building 3rd floor. Second floor also has hotel buffet or la carte food service. Overall, it is a great hotel with amazing service and conveniency. Rooms are clean and I absolutely loved their wet bathroom concept with standing shower and bathtub combined.

We booked this 5 star hotel through my Amex portal for the added benefit of a free upgrade, late check out time, and 100 dollar credit. Upon check in, the worker was nice but she didn't really do a good job explaining the amenities available. Not a big deal, it was probably the language barrier or something. Tired and hungry, we decided to try to eat at the buffet but was turned away because it was full for the night. I glanced over and there were several tables open but I was too tired to inquire more. The room itself was fine but I expected a bit more from an upgraded room of a 5 star hotel. This place wasn't exactly cheap to book but that's Tokyo city for ya. Location wise, it's not great or super convenient. I don't think I will book here again.

I really like this hotel, having stayed here about a dozen times in the last year alone for work. It's easily accessible from the JR and MRT lines. The reception area is expansive and beautifully decorated. Staff here is always attentive, English speaking and very kind. The rooms have recently been updated and compared to many other hotels in Japan, these rooms and the beds are large! There's a couch and table sitting area and I love the dedicated space for my suitcase and the closet to hang my clothes. Per the Japanese standard, rooms come with robes, room slippers, shoe polish buffer, small refrigerator and hot water kettle with tea and coffee fixings. The bathroom is also stocked with amenities like shampoo, conditioner, body wash, lotion, even a hair comb, shower cap, cotton swabs and q-tips, shaving kit, nail file and small sewing kit. My favorite feature - the heated toilet! Yes, these are also standard in Japan, but it will forever be my most adored amenity. The newly remodeled rooms also have a portable speaker and USB-C charging cable for use. There are outlets along either side of the bed and USB charging ports that make connecting multiple devices a breeze. I really appreciate the layout of their rooms - they're spacious and smartly-designed, minimizing any tracking of debris from your shoes or luggage. The restaurant in the lobby has beautiful windows that allow you people watch, while also providing the food quality that you would expect of a Japanese establishment. Admittedly, I've only eaten here for their breakfast buffet, which includes both Japanese and Western/ European offerings. Everything is delicious. The bar is fully stocked. Just off to the other side of the reception area is a divine little coffee and confectionary shop, as well as a few other small boutiques. There is also an ATM conveniently located to the right of the reception desk. There are a number of restaurants and convenience stores within a block of the hotel. Overall a wonderful place to stay where the staff is sure to make you feel welcomed.

Lots to love about the Intercontinental, from its beautiful atrium and lobby to its generous benefits for travelers on a (relative) budget for work. An excellent breakfast buffet balanced out the small but functional room and very firm bed. Encountered quite a bit of bureaucracy during the stay, but I am not sure how much of that is the hotel and how much is Japan. Not a true five star hotel given a few minor issues that came up, but definitely a winner. At the price they charged, the ANA Intercontinental will be the starting point for my next trip back beyond question.

Beautiful hotel, great location. Rooms have literally everything you need including Nespresso machine, toothbrush, hairbrush, razor, sewing kit, shoe polish, etc.. very comfortable bed and sitting area too.

From top to bottom and beginning to end, we thoroughly enjoyed our stay at the ANA Intercontinental. We are typically quite loyal to the IHG brand, and we were hesitant to stay here (over the other Intercontinental properties in the area) based on several reviews that said IHG status and benefits weren't really given much attention here. We found the complete opposite.,, Upon arriving, we were checked in, and when I showed the gentleman at the front desk the Annual Club Lounge Membership we acquired from staying so many nights with IHG, he not only ensured we had Club access but moved our upgrade to a Club Level room on the 34th flooe as well. We were extremely grateful and quite pleased, thus we could enjoy easy access to the Club and its benefits (and we did). Our room was fantastic, clean, and nice; again, rooms on this side of the world aren't always as spacious, but it was what we needed. Our bathroom was fantastic, and I actually loved the soaps, shampoos, and the such - rare to find such good ones in hotels nowadays. Our view was of the Tokyo Tower and the city, and it was perfect. I believe others mentioned the rooms on lower floors not being renovated and nice, but I can't say the same for ours. Overall, it was just a lovely stay - always great customer service and easy to access as well, given the location of the hotel right next to the Ginza Line metro entrance. My only complaint or suggestion would be to improve the concierge desk; it was rare that we went there looking for suggestions and got valuable or useful information and recommendations.

Very nice western style hotel in Tokyo. Seemed a little dated but walking distance to restaurants and two little convenience stores right near by for snacks. Hotel lobby nice place to hang for a drink and their buffet was excellent. Service was 5 star.

This establishment provides an exceptional experience. The hospitality and genuine amicable nature of the staff will have you feeling like you are at home & with family. The breakfast spread provided by Cascade Restaurant is amazing with multiple options; for self-proclaimed flexitarians, vegans, omnivores and carnivores alike - there is something for everyone, even if you may be traveling with kids. There are multiple restaurants on premises and an adjacent structure Ark Hills with multiple options to explore. A personal favorite of mine was the whiskey/cigar bar as well as the sushi restaurant (please see pics). The central location to Toranomon Hills, Roppongi Hills, Tokyo Midtown and the Mori Building would make this an ideal stay for friends visiting their expats homies, or a decent location to experience the various social clubs a 5-10 minute walk away as well as global brand establishments like Tokyo's 1Oak. If you are seeking for a more artistic cultural experience, near by are the tranquil Shinto shrines of Akasaka, The National Art Center Tokyo, Nezu Museum, Mori Art Museum, or the iconic Fashion District of Omotesando (a couple stops away on the Tameike Sanno Sta - less than 500-steps from the Hotel). Overall, you will not be disappointed. I've been to Tokyo multiple times and this establishment provided a seamless blend of East meets West amidst a modern traditionalism that comes off as cool kaizen albeit an aloha spirit. Shoutouts to Yamazaki-Chan at the bell hop, thank you for providing the sun to our breeze as we came and left the location daily. Kazutaka Iijima, Ran Ito, and Kanna Nakao thank you for rounding out the best concierge in the world!

I will keep this simple and short. I was given a room that dates back to the 80's and the sewer smell to which the maintenance team tried to unsuccessfully remedy left me feeling at the bottom of the titanic. I've lived in Japan for several years and I'm shocked how I was treated because I am a foreigner. NEVER AGAIN... Hilton has all my business from now on.

01/28/2020 To be very honest, I chose this property on the sheer notion of being an employee to the much larger IHG company. I think of myself as a loyalist when it comes to brands, but I was somewhat disappointed with this hotel. 1st of all: if you are an employee and also have an Ambassador membership (the highest tier available in their elite membership), you will not be recognized nor will you receive your benefits. Apparently the change happened nearly 2 years ago. As the agent explained, this is an IHG and ANA operated InterContinental. I'm not sure if that really means that they should exempt themselves from the norms of other InterContinental properties but basically that is what we got. 2nd: we were given a classic room, where the decor is completely outdated. Worst of all, the bathroom would emit a fowl sewage smell. A call was made to the Front Desk and that was quickly remedied with a room move. The change of room did not really change anything as the room was equally small in size and still felt dated. 3rd: upon returning to the hotel from a long day of venturing, an agent was asked if employees receive food and beverage discounts at this property. It did not seem as if the agent understood the question, but instead provided two beverage vouchers to be used at any of the restaurant and bar options within the hotel. We utilized the vouchers at MIXX Bar, and that was an exceptional bar with well made drinks and picturesque views of the surrounding area. However, with that being said, we were no closer to receiving an answer regarding employees receiving food and beverage discounts. 4th: I suppose you can say that the saving grace would be how conveniently central the hotel is to several metro lines. For the full 3 nights at the hotel, we remembered to take the Ginza (G Line) back and fourth while exiting and entering door number 13. It was a shame that given how grand the lobby and atrium looks from once you enter the front doors that the rooms are on a subpar level. Perhaps had we booked a better level room then maybe we would have seen a better side of the hotel. I think the most disappointing part is how I was treated especially being an associate. In any case, convenient hotel but lack luster in service and quality of rooms.

Having just stayed at Park Hyatt Busan (where we had 2 adjacent ultra luxurious/modern King rooms, w motorized blackout shades/curtains and a magnificent view of Diamond Bridge), I was a bit underwhelmed with the overall quality of IC Tokyo ANA (my rating: 3.5 stars) Good location in regards to convenience stores (7-11, Family Mart, etc), train station (multiple lines), proximity to Roppongi. However, you can immediately tell the hotel is a bit on the older side, with rooms that aren't as updated/luxurious. There is an abundance of business clientele, so you can expect great service with the majority of staff being well-versed in English. Platinum Elite status upgraded us to a room on the 19th floor with a Tokyo Tower view. Much appreciated!

On my first visit to Japan in 18 years (to the month!), I had to check in to the Intercontinental ANA Hotel. This venue is where many of the events were held for the company where I worked up the street way back in 1991. To say that this hotel has improved since then would be a massive understatement. THIS PLACE IS AMAZINGLY AMAZING!! The staff, amenities, lounges, and room are sublime to say the least. Pretty sure I'm going to make this one of my regular places to stay from here on out (and it won't be another 18 years before I visit again, that's for sure!

We stayed here for a few days after a cruise from Seattle to Yokohama (Tokyo). We were upgraded to a suite and had the most amazing time. The breakfast buffet is out of this world, representing Asian, Indian, European and American. I indulged in dim sum every morning! The housekeeping left our suite clean, shining and they were gracious and rarely seen. Room service was extremely fast and friendly...we enjoyed dinner in our room a couple of times (it is based upon the cafe's food menu downstairs). We stayed on the 32 floor with spectacular views during the day and the beautiful Tokyo city lights at night. The shower and amenities were spa-like and we were grateful for the Japanese foot massager! We walked to MidTown easily and enjoyed restaurants along the way to the shopping center there! The staff were all professional and courteous.

Stunning hotel and in the heart of everything! The location was key a short walk to anything you could need or want. The staff is friendly The only reason why it's a 3 star is because the rooms are outdated. You walk through the lobby and think wow this place is upscale and than the elevator opens to the room floors and you just stepped into a time warp of earlier 90's. The rooms are spacious, well kept, clean just not as spectacular as your initial impression. Your brain fights to make sense of it. Great hotel stay just be prepared for aged hotel rooms.

Frightfully expensive coffee in the lobby cafe--US$25 for a coffee tax included. The rooms are small, but intelligently appointed with a soaker tub and very comfortable bed. Buy this hotel for the location--airline crews use it, and weddings, so the reception area can be bonkers! Thankfully, the entrance to the train station is just outside and so there are affordable eateries within walking distance! Close to old Tokyo and Tokyo center, and Roppongi.

Nice hotel, and great location! It's 15 minutes walking distance away from Roppongi. If you prefer to take the subway, it's literally one stop away. Lots of restaurants inside the hotel, and well-appointed rooms. There is a small fridge, and what I like about the hotel is the toilet. It has a built-in bidet! Perfect for washing your tush, and douching your caboose! lol

We have frequented the ANA Intercontinental Tokyo on several trips to Japan. The location is everything. It is a few steps from the subway, and .5 miles from the night life Roppongi area that also housed a Hard Rock Cafe. This is an upscale hotel connected to a busy business district and with in a lot of country embassies. 2 blocks from the US embassy. There area bountiful amount of stores and restaurants you can walk to along with ones inside the hotel. The breakfast buffet is worth every yen and worth enjoying if you are staying. They will discount the buffet price if you ask to add the breakfast buffet to your room when checking in. Good discount, so be sure to take advantage of it. We have found the higher floors have received an upgrade remodel while the lower floors are yet to be done at the time of this review. Our check in was handled by the Head Duty Manager. We were traveling as a family of 4 and needed 2 beds. We were first offered the twin single bed option on a floor that had not been remodeled yet, and offered a King bed room if we prefer. Upon realizing the 15th floor had yet to be remodeled we chose to call and switch to the king room. The Head Duty Manger himself came to our room with a new room key and a excellent bellman. Not only did we get a updated room, but we were provide a 30th with a direct view of the Tokyo Tower. The kids loved the view and the room. We are so thankful to the Head Duty Manager and his excellent service, treatment, and a room with an awesome view. Thank you.

An excellent location in Roppongi, close to all transportation. Beautiful spacious lobby. Dated rooms with fraying furniture. I had two twin beds in my room, luckily one was firm enough. The room was good size for Japan, and there was a tv with cnn and bbc. The shower had water at good speed, in the small bathroom. On a high floor, the view is good. There is a fridge in the room, and you get two free bottles of water each day. Staff everywhere were polite and ready to help. There are no issues speaking English anywhere. All in all, if you are getting a great deal stay here. Else, there might be newer hotels that will be a better alternative.

Business hotel located in very upscale neighborhood. The lobby in this hotel is beautiful. The front desk staff is friendly and was able to check me in quickly. The rate for this hotel is not cheap as they bill themselves as a 5 star property. The rooms leave a lot to be desired. Tokyo usually has small rooms, but this was especially disappointing given that its supposed to be a high end hotel. The bathroom looks like it hasn't been updated in years and needs a major refresh.

Very dated rooms, poorly kept in some areas. Look at the bathroom mirror in my pic, for example... maybe they think it adds character :-)... the carpet is equality dingy and patched, and the tiles will make you think you're back to the late 80s. The shower is good, even if it looks bad. They also try to nickel and dime you in every possible way: $7.50 bottles of water, $40 breakfast, Wi-Fi is not free unless you register for their frequent traveler program, etc... 5 star pricing with none of the experience. Bottom line: this was the worst hotel I've stayed in Tokyo ever, but at least the Pierre Gagnaire restaurant was great.

First time in Tokyo for business and I chose this hotel due to proximity to my office. As others have noted, they cater to westerners, so I never encountered any issues with staff not understanding English. It's very easy to get a taxi from the lobby, otherwise the Ginza line (G6) is right outside. There are many different restaurants onsite, which I unfortunately didn't get a chance to take advantage of. If you have club access, you can get breakfast on the 35th floor lounge between 0700-1100. I was only able to make it up one morning, but it wasn't buffet style, it's all made to order which was nice. The club level rooms were well appointed, with some wear showing on the carpet. The bed was firm and the pillows weren't plush, so I did get neck pains after a few nights here. The bathroom is small but the shower was more than adequate. Some other things I took advantage of while here were room service - ordered twice in the early morning and had it delivered very quickly - as well as the spa. I got a 90 minute Swedish massage - while I've certainly had better massages, it was well priced and I was able to get in on very short notice. Overall, this is not a bad choice. All the staff I encountered were friendly and willing to help. While the hotel itself is a bit dated, the room was just fine for a quick business trip. The location is a bit dead at night, but there are plenty of convenience stores (Family Mart, 7-11) within walking distance.

This was my first time in Tokyo, so I have not stayed in any other hotels I could compare it to in this country, so take this review for what it is worth (comparison to hotels in other countries). Biggest benefits: Check in - personnel were polite and relatively fast. We had a large group and they assisted with making this happen as quickly as possible. Gym - for a hotel gym, this place was quite nice. It didn't have a lot of equipment, but enough to get a decent workout in. Location - I felt like there wasn't anything I needed to travel far for to get. Convenience stores, restaurants, shopping - all were pretty close to the hotel. Biggest downfalls: Beds - I'm sure this is typical of the country (or so I was told), but the beds were horrible. My room had two beds. Both put together would have made a full sized bed at the most. It was ridiculous how small they were (and I'm only 5'6", 138lbs) - I pity anyone that is tall or bigger boned that had to sleep in those beds. Also, they were SO STIFF. It felt like I was sleeping on the floor. I don't like super soft beds, I have a firm temperpedic at home, but this was ridiculous. Cost - room service wasn't too bad for what you got. I ordered a grilled chicken breast and white rice. Both delicious. That, with service / tip, was $40 USD. I expect that for a hotel room service. Where I almost lost my lunch (literally) was the evening buffet. It had been a long night and I didn't want to go out from the hotel. I went downstairs for their buffet. It wasn't bad - there were quite a few things to choose from, none of which were mind blowing (but when is a buffet mind blowing?), so I expected the price to reflect that. NOPE. For one person and a Diet Coke - $98 USD. WTF?! The Diet Coke was $9....the rest was the buffet. I was floored. Absolutely floored. There was no filet mignon or prime rib....no lobster or large crab legs (they did have knuckles / cluster / tiny legs - but nothing to support the price). The food was just meh, and some of the hot items were cold from sitting there. That completely ruined my day and made me regret my decision to eat there. Overall, this hotel wasn't too bad - but I don't think I would stay here again.

Had a really awesome stay here! The hotel has a really swanky lobby, with an atrium that encompasses the large first floor restaurant. It's a fairly large hotel and there's always people coming in and out at basically all hours of the day and night. The hotel is very western - there are a lot of foreigners staying in the hotel, so almost all the staff speaks English. Rooms are almost identical to a nice hotel in the US, and come with hot water, coffee, tea, and a fridge/minibar. They also have currency exchange machines on the first floor, and you can ask the front desk to make change for you. We came during the winter so we didn't really use the pool or gym, but they have a business center that's open to hotel guests if you need to print or look something up. The concierge and the front desk are always very helpful. The area is probably a 15 minute walk to a busier part of Roppongi. It's literally right next to a Tokyo metro stop on the Ginza line, but if you want to get to a JR station I think it's a little more of a trek.

Cool place To stay. Staff are super courteous and professional. Rooms are super clean and bed sheets smell so nice daily. In the down town and well connected to metro just a black away . Plenty of restaurants in this five start hotel and just outside as well .

So glad I chose this Intercontinental!. Ending my epic trip with Le Weekend in Tokyo. Check in was reasonably quick, as there is the dedicated IHG Rewards line. Staff here were on the ball. Upgrade was very sweet as the room was big enough for sure. Requests were all speedily attended to. The lounge was lovely and super festive. During my stay there was World of Chocolate and chocolate afternoon tea!. Sadly, we were otherwise occupied and could not have it. The gym consisted mostly of treadmills and only 2 bikes. There was of course free weights and machines available. Concierge services sorted out airport transfer with limousine bus easily available on the 1st floor. So much better than a car and toilet and Wi-Fi available. The only things noticeably lacking were the welcome platter, fruits in the gym and fruits in the lobby. I guess with the high foot traffic due to events this is an issue. Would definitely like to try the Club Intercontinental next time.

The ANA Interconti is really setting a benchmark in terms of outstanding service, quality and amenities! The Hotel is located very central in Tokyo, about 20min to walk to the old Tokyo Tower and several Metro lines not even 20m far away. Checkin is friendly, I do recommend to ask for one of the rooms which are located on a high level. Some rooms have outstanding views, such as the Tokyo Tower. Try to get a deal with the outstanding breakfeast included; selection is simply great and ranging from asian to european dishes. Do not forget to bring your workout clothes with you; extensive gym with lots of threatmills are located on 4th floor. A nice Sauna can be found within the changing room area.

I stopped into The Champagne Bar for a glass of bubbles because it's gorgeous! It's a bubbles bar featuring strawberry treats and sweets of all kinds, with pink decor. How can a gal resist? I wish I could eat everything! Alas, I have a dairy allergy, so I went for a glass of Brut rose champagne. The waiter was kind to bring a plate of yummy strawberries. What a unique and beautiful spot.

The ANA Intercontinental hotel is located in a great location... within walking distance of some really great neighborhoods including Roppongi Hills and Asakasa. More reviews to come on Tokyo when I recover from jet lag... but I wanted to call out this hotel for the outstanding service, food, hotel room, and exercise facility. The Japanese culture is one of the most polite and thoughtful I've encountered. So, the bar is set high for outstanding service. The staff at the ANA Intercontinental are extremely friendly and will take great care of you. This is about as good as it gets.

The ambiance is grand. The location is convenient. The myriad restaurants, bars and shops on site are terrific. However, if you are sensitive to scents, be advised all public areas are constantly filled with a fragrance. It can be distracting during meals and those with sensitivity may have adverse reactions. Additionally, despite the verbiage on the website, the staff will REFUSE you entrance to the spa or pool if you have any tattoos. The "Intercontinental" nomenclature ends where the Japanese taboo against body art begins. While some western staff members encourage just trying to avoid revealing your tattoos, be aware that the Japanese staff have no desire to accept or even tolerate other cultures when it comes to tattoos and don't really have any interest in accommodating you. If your tattoo is small enough to be covered with a plaster, great. If it is in a location or of a size where doing so becomes prohibitive, don't assume you will be afforded the freedom to partake in public bathing. The bigotry against body art is deeper than your pockets.

Location Great. Staff great. Breakfast buffet was good....rooms,,,,, not even close to the pics on website. Bathrooms haven't been updated since the 1970'sand there is absolutely no air circulation. Had to open the door to the room to get steam out from quick shower.

I'm a bit torn ANA Intercontinental because the service was excellent, but the rooms and corridors are in need of a makeover, or at least a thorough cleaning. First off, our check-in. We arrived around 4:30pm and were told our room would not be ready 10 minutes or so. No big deal to us, but the front desk attendant gave us a couple drink coupons for the lobby. We enjoyed a beer and then went back to the front desk. As we returned, the front desk manager spotted us and recognized us from earlier. With shock and dismay at our rooms not being ready -- again it was only 10 minutes! -- he was profusely apologetic and requested my name so that he could send an apology to the room. For a 10 minute delay! Wow. The apology ended up being a box of pastries and cookies from the Michelin-starred chef in the hotel! Delicious, and super kind. I guess we looked like weary travelers. We were booked in a classic room. It was fine, but a bit outdated. For example, the bathroom shower was brown porcelain, and the fancy Japanese toilet had all sorts of exposed cables and such, leading to a very disheveled look. When it comes to the very important bit, the quality of sleep, It turns out that I like the firmer mattresses of Asia. I slept very well! The corridors in the guest areas were quite worn. They chose beige carpeting, and I think this was a poor choice. I don't know how long it's been on the floor here, but it's persistently stained throughout. That's why most hotels choose darker carpets in corridors! We had breakfast included with our stay and the breakfast buffet was pretty good. During busy times the service was a bit forgetful, forgetting my wife's tea once, but overall decent. The scrambled eggs on the buffet tasted slightly manufactured, but there's an omelet station if you want the real deal. The line for it was often very long. The good thing is the buffet caters to every taste and from it you can probably guess the predominant business travelers to this hotel. I'd say American, German, and Chinese, since these types of food were prevalent. Cold meat and cheese! Germany ftw! I should mention the lobby is beautiful, but be warned this is Japan and smoking is still allowed indoors. The smoke smell is well-managed, but there's still a hint of it in the area closer to the lounge. The hotel is well positioned for access to Tokyo. The nearby neighborhoods have some shrines to check out if you're into that, and a ton of restaurants. Excellent walkability in the evening, and you never know what you're going to stumble upon; between embassies, shrines, ambassador's residences, restaurants and what looked like a well-guarded Japanese government bunker complex -- we saw it all! And all without the persistent crowds of Shibuya or Shinjuku. At the end of the day, I'd stay here again, but it's hardly the example of a five-star hotel I've come to expect. You can probably do better, but it's certainly A-OK.

I cannot believe that this hotel's ratings are so high. This place is a complete letdown. I don't know what the Intercontinental's brand is like in Asia, but my experience was a far cry from the standards of a North American Intercontinental. To start with the positives, this hotel has a beautiful entryway and a clean, inviting, and modern lobby. The amenities are casino-like: several restaurants, a shopping gallery, sexy top-floor bar, and even a French patisserie. Most of the staff I encountered were friendly and helpful, though it bugged me that the doorman won't call a cab for you (there's a taxi stand at the entrance, but it's much more helpful when the hotel staff give instructions to the driver in Japanese). The chief letdown was my small, dated "Classic" room as they called it. The size is on the small side for a Western-style Japanese hotel, and the dark fixtures, wallpaper, and carpet show their age. The worst part is the bathroom. This hotel was built in 1986 and I'm pretty sure lots about the bathroom hasn't changed since. The toilet takes up half the room. The shower/tub combo is covered in beige tile with filthy grout, and the shower rod is of the straight variety that you don't see anymore and which leaves you clinging to the shower curtain when wet. The whole thing gives off a slightly sulfurous odor. I would not stay here again.

.....and another hotel in the Intercontinental line that will blow you away. I'm seriously in love with this hotel chain. Everything you want or need can be found here. The staff are, as ever, top notch. The amenities are excellent and the accommodations are fantastic. We stayed on a very high floor that overlooked a cemetery. I could not have been happier! The location is prime, near the metro. Lots of dining and shopping options near by. An outdoor mall is connected to the hotel itself. The buffet is out of this world delicious, as are any and all Intercontinental buffets. So many options to choose from. Meat, seafood, poultry, desserts. Everything! I can't wait to return, and believe you-me, I will. And yes, I just said "believe you-me."

Color Fruits Dessert Buffet: Fun experience for the family traveling with kids. A must if you love fruits and desserts. We had this for our 3pm afternoon tea and really appreciated the savory bites and cold tea after walking all day in the hot Summer weather. It was well worth it for us because the girls are fruit flies and were eating $30USD small bunches of grapes per day.

Stayed for five days. This place is an upscale, well equipped 4 stars hotel. Staffs are very friendly. The reason of my rating is that after the first night, I had a few bites by bedbugs? and called the room cleaning. I ended up changing the room to another instead. No bite after that. The cleanness of a room is the most important factor. Searching it with flashlight and having fear of getting another bites are not mentally cool... : ( WiFi was free but the reception never reached its maximum. Usually one bar or depends on angle, you get two bars. I tried at two different floors and it was same result. Oh one more thing, their outside pool seems very nice but $30 per person even you are staying at here.

Had a great time staying here over the new year holidays. It was definitely a pleasant surprise to find the rooms are "western sized." What made the stay a plus was the super helpful concierge that would patiently help you make reservations to restaurants (and also offer suggestions on alternatives because practically everything is closed on the new year eve). The view from the MIXX bar / lounge was nice but apparently the better one (with Tokyo Tower) is on the restaurant side. Our stay was cut short when the nearby ladies decided it was chain cigar smoking time. Also, the hotel is also close by a couple metro stations if you don't want to take the cab.

ANA Intercontinental is everything you would expect from a large high-end, business hotel. It is well decorated. The staff is excellent and very accommodating with special requests. All of the lobby staff spoke very good English. The concierge was extraordinarily patient with non-Japanese-speaking guests asking really basic or occasionally stupid questions (that's us!) The time of year (Feb/Mar) precluded trying the pool. The exercise room was very modern, with a nice array of equipment, but for the size of the hotel, it was not that large and in the pre-work/after-work hours it was frequently full up! There is a Members Lounge for IHG members, but is limited to Platinum level and pretty zealously restricted. Nice place, though, based on my one visit. The hotel is in what is basically the Embassy district. It is also located very near a subway line, which gives access to all of Tokyo. It was also a pretty easy walk to the Rappongi district with its infinite variety of restaurants. The restaurants in the hotel are very nice, but Very High End (read $$$$) and there are relatively inexpensive (it IS Tokyo after all) alternatives next door at the Ark Hills shopping plaza. Oh, and there is a coin operated laundry just across the street if you are on an extended stay and don't want to pay big money to wash your underwear! I would not hesitate for a moment to recommend it to a friend or stay there again.

I've had guests stay at the ANA and they've enjoy their stay. It's a nice hotel and conveniently located. Personally, I've attended lunch functions in the meeting room, tried their fabulous buffet brunch, spent a warm summer evening swimming in the pool and had a few magical nights at the MIXX Bar & Lounge. I think the view is amazing from the 36F and love a chill night up there. Cocktail in hand, comfy couches, good company, relaxing music.. I could spend hours chatting and looking out into the shimmering night lights of Tokyo. Another fabulous (and expensive) night view bar in Tokyo.

Beautiful hotel for the price and size of the room. It was not the typical 'Asian size' room I kept reading about in Tokyo. It was the normal standard size room you find in the US. The location was in the business district but the subway is less than a block away and Shibuya and ShInjuku is only 20mins by subway. Tokyo Tower is within walking distance and so is Roppongi. Their is a shuttle bus to the Narita airport which is about $30 per person. They were nice to credit us for the last nite since we had to cut short our stay. Definitely a 5 star hotel without breaking the bank.

So our cruise was cancelled due to the Corona virus. We had prepaid this hotel just prior to our departure. All our other arrangements were dealt with very well. However, the ANA Intercontinental refused any refund. The very least they could have done was charge a cancellation fee. Nope....so we are out $1000. Not happy.

This hotel has a little bit of everything. There are several bars and restaurants with excellent food and service. The public spaces were nicely decorated and comfortable. All of the staff that we encountered were very warm and welcoming. The room was a bit on the small side with limited drawer space but this was a relatively minor issue. Good location near a Metro station entrance, though it is a slightly long walk to the actual trains. Overall, this is an excellent choice for visitors to Tokyo!

Our home away home in Tokyo. Quiet, centrally located, comfortable bed. Nice Hotel. Because of our Ambassador Club membership, we got an upgrade and get free wifi, newspaper and bottled water everyday. Quite comfortable a home away from home. The inconvenience is that there's only a smaller gym, no indoor pool, so when you are not working, you better head out to somewhere else and discover new things to do.

Solid hotel in a great part of Toyko, close to the Metro and a quick jog to the Imperial Garden. The little shopping area next door was a nice bonus, stop by the open market on Saturday if you can. My room was perfectly nice, not over the top, but for a week's stay, very comfortable, roomy and clean. I did get put in a smoking room at first, which was an updated room and very nice, but I couldn't get past the smell. The lovely staff changed me to a non-smoking room with no problem. The new room wasn't updated, but it was a decent early 2000's experience.

Love to stay here when I am in Tokyo. Great location, subway stations are nearby and easy access to some touristy destinations. Service is always awesome! The only thing is the bathroom decor. It needs to be updated really bad. Other than that, it is a great hotel.

Great Location. As a Royal Ambassador, I always get upgraded to a Junior Suite which is a real bonus compared to other Intercontinental hotels in Tokyo. Just 10 mins walk from Roppongi.

Awesome hotel with superb service. They take your bags immediately while you're checking in. One person escorted us and moved the luggage into our room. The staff is very friendly and easy to speak with. They know a lot of English. The room was very spacious. The bathroom did not have as much space as a different IHG hotel or compared to a Hilton hotel. The rooms are not very modern leading me to believe that this is a fairly older hotel. It's "been around". The liquid soaps smelled great! Very aromatic. One disappointing thing was the the toilet seat was not heated. I'm assuming this feature is not part of the toilet because I could not find a place to turn on/off the heated seat. The place was very clean and not the slightest smell of smoke. The slippers were decent. Did not have as much cushion in them as I would have liked. The beds were firm (which I like) and the pillows were well cushioned and thick. Had excellent sleep. No noise pollution. Could not hear anything from the hallways, adjacent rooms, or from the streets. The room was well insulated and the heater worked well. The room was clean and did not get any bug bites from sleeping here. There were more than enough plugs for our 8 devices. There's wifi in the room, not exactly free but with status it is. It's just the hotel room number and person's last name. Their concierge service was amazing. They were very friendly and took the time to answer all of our questions. I would definitely recommend this place but just know that this is an older hotel and I would stay here again if the opportunity presents itself again.

LOVE LOVE LOVE this hotel. We stayed here while we were visiting the Minato area. We walked in the lobby and there was this massive 15 ft Christmas tree with the most beautiful decorations. The breakfast buffet has a wide variety of western and Japanese foods. And our room was very spacious, clean and well stocked with waters, snacks and drinks.