Hyatt Regency Kyoto

Beautiful hotel inside, using typical Japanese wood. The rooms were clean and kept in great condition. The restaurants are good with lots of healthy options. The gym is well equipped with a range of strength and cardio machines. The hotel is a bit out of the city but we liked that because of the quietness. The staff were very helpful and attended to our every need. Highly recommended.

The Hyatt Regency Kyoto falls short of being a true 5-star hotel, despite some notable strengths. The staff are exceptional, providing 5-star service, but that's where the luxury experience ends. Upon check-in, I was informed that my room was unavailable due to limited availability from a conference taking place at the hotel. I had called ahead to inform the hotel of my earlier check-in time (2 pm instead of the usual 3 pm), and they confirmed that would not be an issue. However, I was still told to wait. To pass the time, I had lunch at their restaurant, which was a highlight—delicious food, and the staff was attentive and polite. After an hour, I finally checked into my deluxe room, only to be hit with a disgusting, overpowering smell in both the hallway and the room—a mix of sewage and cow manure. I immediately went back to the front desk to request a different room. After another long wait, I was given a new deluxe room on the 5th floor. While it didn’t have the foul odor, it was clearly smoked in, and there was visible mold behind the bed. The hotel’s amenities also leave much to be desired. The day spa and gym are located in a separate building and are both small and outdated. In terms of quality and upkeep, they’re far from what one would expect from a 5-star property. If you’re going to advertise yourself as a 5-star hotel, you need to deliver on that promise. Unfortunately, the Hyatt Regency Kyoto is nowhere near that standard and could more accurately be described as a 3-star experience at best.

We stayed here for 8 days and it could not have been better. The hotel is lovely and doesn’t have the feel of a chain hotel. Our room was very large and beautifully appointed with a terrific bathroom and a wonderful view of the gardens. The staff was impeccable. If you ask for something you get it in about 2 minutes and everyone was extremely kind and pleasant. The breakfast was excellent and again virtually perfect service. We did not want to leave and would return again in a heartbeat.

Hyatt Regency Kyoto is an excellent Hotel to stay in Kyoto. The hotel is great, reasonably priced compared to nearby hotels. The restaurants/food is excellent and the location of the Hotel is perfect. We came to stay here a second time. The rooms are very nice. The breakfast cafe was very good and the staff was very helpful. The check and the concierge were very efficient and helpful. They helped us in locating some great places to eat in. Most of the important tourist destinations are in walking distance. Overall an excellent place to stay. You get a full sense of the city staying here.

Me and my family stayed at this hotel for 3 nights and it was very high quality. The rooms were very nice and had a great view, the service was good (the room always was nicely made), and the location was perfect for sight seeing around the city. Me and my family also went to the Italian Restaurant, which had good food. It is a little pricey, but it's a very nice hotel. (Also, I would get 2 rooms for 4 people, as 1 room for 4 people is a little too cramed) I would recommend!

The hotel is very kid friendly and staffs are extremely professional and detail oriented. Also have maiko performance periodically which is super cool. Breakfast is delicious. Their cookies and break from the bakery is delicious. ||Highly recommend.

The room had the best hinoki bath salts! Plus the toilet opened and closed and warmed me and auto flushed!!! Super amazing! The beds were firm and the view was lovely. ||Only complaint my daughter had was sirens throughout the one night we were there. I fell asleep super early so heard nothing!

I have stayed in many higher properties around the world, including five star resorts in Hawaii and New York and this is one of my favorite properties to date. The staff go out of their way to make you feel comfortable and welcome. The lobby and rooms are warm and inviting. It was such a great place to begin and end our day of wandering around Kyoto.