Hyatt Regency Hesperia Madrid

We had amazing stay at this Hyatt Hotel. The hotel has beautiful decor, friendly staff, and a nice bar and restaurant. Our room was spacious, elegant, and clean. The bed was super comfortable and the bathroom was big with a lot of amenities (lotion, was cloth, bath sponge, shower cap, vanity kit and more). The location is walkable to different neighborhoods, shopping and great restaurants. I will certainly stay here again!

The Hyatt's location is a little out of the way - but it is very good for public transit, both subways and buses. There's not that much to do in the immediate neighborhood, but it was easy to get around Madrid using the hotel as our base. ||We had a room on a high floor. It faced a lightwell, and was dark most of the time. The walls of the lightwell were filthy with what looked to be bird droppings. It looked like it hadn't been cleaned for months if not years. That was our view for the several nights we stayed there.||The room was way too hot, and uncomfortable for sleep. October in Madrid is warm, and the air conditioning were disabled. We did not find this to be the case in other places in Spain where we stayed, which still had A/C on in late October and early November. The staff brought us a fan and some blankets instead of the heavy duvets that were in the room, and that did help.||The front desk staff when we checked in on a weekend was wonderful - warm and helpful. Can't say the same for the staff during weekdays - they were not friendly at all, sort of curt.||At 36 euros per person, the breakfast buffet was overpriced and just OK. We went once and avoided it after that. There are several bakeries and coffee shops in the neighborhood where you can get a more reasonable breakfast. ||Although the hotel is branded as a Hyatt Regency, it did not meet the standards I'm used to from Hyatt Regency hotels in the US. It might be OK as a business hotel if you had meetings in the immediate neighborhood and a room facing the street, but otherwise, I'd pass.

The staff and rooms were exceptional. We were happy to be away from the tourist hustle and bustle. Very convenient with both metros buses and trains only steps away from the hotel. Exceptionally accommodating for my two children (2 and 8 months).

The people who this hotel have hired are all phenomenal. All incredibly thoughtful, focused on making sure you have a lovely stay. The room is very noisy, but has good amenities. Location is rather secluded from popular areas in Madrid, but it is next to a metro station. The gym is also more than adequate.

Honestly my stay began with a sour note that had nothing to do with the hotel but it also meant that I arrived much much later than I had expected. I did not get to see the neighborhood as planned and basically had a quick sleep, worked out briefly, a quick breakfast, and then back to airport. Like many European hotels, it is clear that the hotel used to be a classical building. They did a good job with the lobby and it was modern looking and I love the white color theme. However you have to walk down some steps and it was an annoyance when you have luggage and recent knee inquiry. The check in and check out was fine, and the staffs are friendly enough. There was a Regency Club but I arrived too late to enjoy it at all. I think there is an evening cocktail hour but cannot confirm it. Breakfast was just pathetic and even worse than your typical continental breakfast. I regretted even bothering with it. If you want a full hot breakfast, you need to pay for it or at least get a member rate with breakfast. ||The room itself is okay. I was upgraded to a suite. It was not the most spacious suite ever but comfortable enough. A free bottle of wine and some nuts were available when I entered the room. The bed was comfortable and everything was okay. ||The gym was located in an old glasshouse, which required walking up some stairs and walking outside. The equipments were outdated and I was not impressed. ||I am really not sure if I will seek this particular Hyatt out in the future, if I need to visit the hotel. The brief overnight is fine, but I will possibly try out other Hyatt properties if I need to be in Madrid again.

The location is great! 1 min walk to the metro. They upgraded us to the suite, the room is so spacious, clean, and great views. The breakfast is fantastic! Mixed buffet and order items! So fresh made and baked. We have wonderful 4 night here. Oh, their room is so quite as well and all the bed are comfortable

I was in the hotel in January 2025, super well located, friendly reception, Natalia from breakfast helpful and efficient, super fast! Eric from the bar super friendly, maintenance agile resolutive and friendly, only point was the cleaning, one day we noticed hair on the floor of the shower, as if it hadn't been cleaned, we informed reception when we arrived bathroom was super clean but the room.... ...they seemed to have sorted out what they were going to clean...the beds were tidy but they didn't even clean the rubbish bin in the room.Despite this, I would come back because there were more positives than negatives! The jamon served every day for breakfast is magnificent!

Stayed here the second time as globalist. Location is pretty good, bus stops and subway station are right outside the hotel. Staff are were all so friendly and went above and beyond to make our stay comfortable. We absolutely love this hotel.