Ju L.
Yelp
An elderly woman (hostess #1) checked us in upon our arrival. She made note of our reservation and left my husband and I to wait... for a good 15 minutes, until her colleague showed up. Her colleague, hostess #2 was not friendly. She sensed our frustration; however, instead of politely asking, she called out to us to see her at the counter, the way a teacher calls out to a student, which is far from service you would expect from a restaurant in a 5-star hotel.
After learning from the that we had already checked in with hostess #1, hostess #2 yells at hostess #1, grabbed a couple of menus and showed us to our table. No explanation was provided for the delay or her unprofessional behavior.
I was originally looking forward to the restaurant's Maui Green salad as my appetizer but decided against ordering anything uncooked after witnessing how disorganized and unprofessional the hostesses were at managing the simple things. While the front of the house and kitchen are completely separate operations, I just wanted to play it safe at this point, eat a decent meal, go back to our hotel next door and rest.
On this particular day, I was in the mood for fries. Humuhumunukunukuapua'a did not have fries, but I noticed one of their mains - the chicken dish included fried smashed potatoes, which was the closest thing they had to fries. That made things easy - I went for the chicken. My husband ordered the Chilean sea bass. We also decided to share the abalone & clam chowder, and a side of mushrooms.
Our sever, Larry was very nice and thoughtful. Without our requesting, he had the kitchen divide the chowder into two separate bowls, so that my husband and I would not have to eat it out of the same bowl.
The abalone & clam chowder smelled great. My husband and I immediately dug in. We were getting lots of celery, lots of potato... but where was the abalone and the clams??? At $30, there BETTER be abalone and clams in this chowder. We did not just order some flavored soup. We spooned faster and did not stop eating until we cleaned our bowls. In the end, we were truly disappointed, as there was not a morsel of abalone or clam in the chowder.
Our main courses arrived not long after. My chicken dish looked fine, but it was executed poorly. The chicken was not seasoned; it was dry. To mask the dryness, mango BBQ sauce was doused all over it. The mango BBQ sauce did not make the chicken taste any better. I could not eat more than a few bites of it. Thankfully, the few pieces of fried smashed potatoes were good. I ate all of them.
The fact that the restaurant felt confident enough to put chicken on their menu, charged $48 for it, and failed to deliver is embarrassing. Chicken is not just an afterthought. If you are not skilled to make chicken, then you should not be putting it on the menu.
My husband thought his Chilean sea bass was fine. The side of mushrooms were not great, they were watery.
After we finished eating, a middle-aged staff member came to clear our plates. He looked less than pleased that my dish was unfinished.
Larry then came by to ask if we were interested in desserts. My husband felt terrible that I did not enjoy my chicken dish and thought I might still be hungry, so asked to see the dessert menus, which Larry happily brought over.
Meanwhile, the same middle-aged staff member comes back again, this time to wipe our table. He throws the dessert menus out of his way, and sweeps all the scraps off the table, on to my husband's lap. Clearly, food and service are not Humuhumunukunukuapua'a's strong points. With the exception of Larry and a younger female staff member who was extremely nice and helped direct me to the restroom on site, the people working here do not care about customer service.
Fellow vacationer, please do not eat here. You will NOT REGRET not coming here and spending $$$$ eating less than mediocre food and be treated poorly. Trust me, there are plenty of good restaurants nearby that are well worth your money.