Hotel Zelos San Francisco

My husband and I stayed at Zelos in early September, and it was a delightful experience. The staff were very friendly and helpful. Returning to the hotel after a day spent in the city felt pleasant. It felt safe and secure, just like home. I should mention the Dirty Habit Lounge, which has a delightful ambient atmosphere with great drinks and service. Also, this place has a great selection of breakfast dishes in the morning. We will definitely come here again.

When searching for a hotel downtown, we were looking for cleanliness, walkability, and comfort. We found all of those things at this hotel. We were able to easily walk from BART station to the hotel as well as many places within the city. It was mostly clean and the beds were comfortable. The cons- The sliding bathroom door didn't close all the way. Obviously not ideal when travelling with others. There also isn't a ventilation fan in the bathroom. The hotel restaurant was pricey but had a great breakfast. And we had a staff member attempt to enter our room to bring cups (over two hours after we asked and when we were in bed). That should never happen. Overall, I would stay here again but those things should be addressed.

I booked a room here for the weekend and expected a top notch stay with top notch service. My room was clean and spacious upon arrival however my check in process lacked a skilled concierge team. For over $300 a night I expect a little help with my plethora of bags. No one offered to help me unload my vehicle and bring my things to my room. I had to roll a giant bell hop out myself and take my several suitcases to my room myself. Once I got the chance to finally fall asleep in my room, the smoke alarm batteries decided to go off. My service animal is trained to realize that sound is an emergency so we were abruptly woken up around 5:45am and we are currently still waiting for someone to fix the alarm so we can get back to our room in peace. I usually have much patience for human or machine error but it is now almost past 7am and 60+ minutes to change some batteries is ridiculous. $300+ a night and you can’t help me with my bags or check a smoke alarm in a timely manner? Probably won’t stay here again or recommend people to stay here. Updated to one star upon checkout for 2 reasons. “Valet” is a strong word for what they provide. I’m thankful for the safe underground parking garage however “valet” suggests that they both take in and take out your vehicle. Here, I went to the basement parking garage to not be greeted by valet staff as he was busy taking a personal call while I needed his assistance. He gave me my key and kept my valet pass, which he was suppose to give back to me, and continued to talk on the phone the whole time. Gave me no direction as to where my car was parked or how to exit the small and complicated garage. Some customer service would have been appreciated—same with the hotels phone services as well. Front desk, house keeping and room service never answered any calls from my room from the hotel provided landline, I had to call the front desk directly on my personal phone to get assistance.

Big shoutout to Jasmine for being awesome and helping us out! The hotel is located in a nice central location that is close to the train, union square, shopping, and a lot of others! Gave it 4 stars because the walls were a bit thin but other than that, very solid!

Room was clean. Beds were awful. Barely any tv stations. Very dark hallways. Don’t expect the valet to actually help you like other valets. Took them quite a bit to get our car off the street. They charge you extra fees for amenities which I’m not sure what for. They offer less than other hotels. Area was convenient. Wouldn’t stay again, plenty of other hotels that don’t charge fees and better value in the area.

Very comfortable room, great bed and pillows, centrally located and really helpful staff. The restaurant was disappointing - particularly the breakfasts - they were often out of various items and the pastries were reheated and still frozen/cold in the middle.

I got bed bug bites all over my neck and legs. Stayed over 2 nights for a business trip in room 817. The line of bites started to appear on the third day. The level of the extreme itchiness is nothing compared to any mosquito bites I've had in my life.

Dirty bathroom uncomfortable bed! Hidden fees with parking. Stained bath and walls, with mould BROKEN toilet system and previous occupants body hair around toilet base Wouldn't recommended staying here Drive past this place, the city views" are homeless struggling adults and camp sites of sadness Room needs attention to cleanliness and hospitality is poor offering no resolution to issues of discomfort 100% disappointed

My husband and I stayed at Zelos in early September, and it was a delightful experience. The staff were very friendly and helpful. Returning to the hotel after a day spent in the city felt pleasant. It felt safe and secure, just like home. I should mention the Dirty Habit Lounge, which has a delightful ambient atmosphere with great drinks and service. Also, this place has a great selection of breakfast dishes in the morning. We will definitely come here again.

When searching for a hotel downtown, we were looking for cleanliness, walkability, and comfort. We found all of those things at this hotel. We were able to easily walk from BART station to the hotel as well as many places within the city. It was mostly clean and the beds were comfortable. The cons- The sliding bathroom door didn't close all the way. Obviously not ideal when travelling with others. There also isn't a ventilation fan in the bathroom. The hotel restaurant was pricey but had a great breakfast. And we had a staff member attempt to enter our room to bring cups (over two hours after we asked and when we were in bed). That should never happen. Overall, I would stay here again but those things should be addressed.

I booked a room here for the weekend and expected a top notch stay with top notch service. My room was clean and spacious upon arrival however my check in process lacked a skilled concierge team. For over $300 a night I expect a little help with my plethora of bags. No one offered to help me unload my vehicle and bring my things to my room. I had to roll a giant bell hop out myself and take my several suitcases to my room myself. Once I got the chance to finally fall asleep in my room, the smoke alarm batteries decided to go off. My service animal is trained to realize that sound is an emergency so we were abruptly woken up around 5:45am and we are currently still waiting for someone to fix the alarm so we can get back to our room in peace. I usually have much patience for human or machine error but it is now almost past 7am and 60+ minutes to change some batteries is ridiculous. $300+ a night and you can’t help me with my bags or check a smoke alarm in a timely manner? Probably won’t stay here again or recommend people to stay here. Updated to one star upon checkout for 2 reasons. “Valet” is a strong word for what they provide. I’m thankful for the safe underground parking garage however “valet” suggests that they both take in and take out your vehicle. Here, I went to the basement parking garage to not be greeted by valet staff as he was busy taking a personal call while I needed his assistance. He gave me my key and kept my valet pass, which he was suppose to give back to me, and continued to talk on the phone the whole time. Gave me no direction as to where my car was parked or how to exit the small and complicated garage. Some customer service would have been appreciated—same with the hotels phone services as well. Front desk, house keeping and room service never answered any calls from my room from the hotel provided landline, I had to call the front desk directly on my personal phone to get assistance.

Big shoutout to Jasmine for being awesome and helping us out! The hotel is located in a nice central location that is close to the train, union square, shopping, and a lot of others! Gave it 4 stars because the walls were a bit thin but other than that, very solid!

Room was clean. Beds were awful. Barely any tv stations. Very dark hallways. Don’t expect the valet to actually help you like other valets. Took them quite a bit to get our car off the street. They charge you extra fees for amenities which I’m not sure what for. They offer less than other hotels. Area was convenient. Wouldn’t stay again, plenty of other hotels that don’t charge fees and better value in the area.

Very comfortable room, great bed and pillows, centrally located and really helpful staff. The restaurant was disappointing - particularly the breakfasts - they were often out of various items and the pastries were reheated and still frozen/cold in the middle.

I got bed bug bites all over my neck and legs. Stayed over 2 nights for a business trip in room 817. The line of bites started to appear on the third day. The level of the extreme itchiness is nothing compared to any mosquito bites I've had in my life.

Dirty bathroom uncomfortable bed! Hidden fees with parking. Stained bath and walls, with mould BROKEN toilet system and previous occupants body hair around toilet base Wouldn't recommended staying here Drive past this place, the city views" are homeless struggling adults and camp sites of sadness Room needs attention to cleanliness and hospitality is poor offering no resolution to issues of discomfort 100% disappointed

Just finishing up a week at the Zelos. The location was great for us, close to the convention, Target, Trader Joe's, bus stops, and several good restaurants. Our room is comfy. The beds are smaller than we expected, but they are comfortable. The bathroom door is a wooden sliding door, very hard to open and close, and the bathroom has no exhaust fan, which is unfortunate. Otherwise, no complaints.

Came to the city for 4 days, and after a lot of research, I decided to give this hotel a shot. It had its perks, mainly offering reasonably-priced, clean, spacious rooms in a fantastic location. But I don't know that I'd stay again. If you are OK skipping room service, make sure to leave the door tag on the night before so that you can get a $10 gift card to the restaurant! You can't ask for it after the fact. PROS: - Unlike other hotels in SF, our room was quite large - Small minifridge - Easy to control temperatures - Good shower water pressure and temp - I asked the front desk if there was a microwave in the lobby that I could use, and they had one sent to my room! Within a few minutes! - If anything, Location! The hotel is on the corner of Market and 4th, next door to Trader Joe's, a Target a block away, a BART station and bus stop immediately outside! CONS: - I usually slept through it, but throughout the night, there was a loud banging/knocking sound that sounded like it was coming from above us inside the walls, maybe construction? - Customer service is pretty awful (except for the microwave!) They usually had one person at the front desk, including check-in/check-out rushes. Most of the staff members didn't seem to be friendly, trained or knowledgeable, and a lot of questions were brushed off with the easiest answer. When we checked in, I jumped out of the car to go to the front desk while my husband pulled over, and the front desk representative just told me "we will park your car for you." That was it. I tried to ask where the valet attendant was, if they were on their way, if we could unload luggage or where to keep the car (since it's right next to a bus lane). She wouldn't give me actual answers, until finally telling us to unload, lock the car, and leave it there for valet (on a bus lane curb on a busy street). - No one sent me a receipt or guest folio, and when I called the next day, the front desk attendant was dismissive and just offered to transfer me to accounting (they don't answer or call back) - Just about very employee I talked to just seemed to be in a rush and doing anything to end the conversation as quickly as possible. - Internet service was out, and when I went downstairs and asked at the front desk, they apologized and gave me a slip of paper with another wifi network name and password. Why not just tell me this upon check-in? - A front desk attendant told me that I could use my card for a $10 credit at Dirty Habit, the onsite restaurant, and then the server told me I couldn't (until he went and asked someone). He also told me that the credits were only good for 1 per item, which was fine, but it didn't say anything about that on the vouchers. - The hidden fees are pretty ridiculous. I paid an extra $300, and we only parked for 2 nights. I'd stay here again if it was the best option, but there are other nearby hotels that are great! If they invested in customer service training and were more transparent about the fees, this would be a fantastic hotel.

Hotel Zelos was only an ok hotel. First of all parking is unclear and costs $55.00 a night. You have to pull up to the white loading zone then go into the hotel for them to call someone to come get your car but there is no sign telling you this. Then when you walk in the lobby is so overly perfumed it's uncomfortable. No one was there to help us with our bags like a normal hotel. Check in was easy and the hotel lobby is nice. Our room was pretty and typical of a hotel. No bottled water was available in the room. The room phones have buttons for the front desk and housekeeping but no one ever answers. When we mentioned this at the front desk they said those buttons don't work and you have to press 0 to reach guest services. Nowhere in the room is there an instruction book to tell you this. Checkout was at noon and I did like that, when we complained about our experience they refunded the "guest amenities fee." That was good because we did not feel we received any amenities. The staff was friendly and helpful however.

I booked a room here for the weekend and expected a top notch stay with top notch service. My room was clean and spacious upon arrival however my check in process lacked a skilled concierge team. For over $300 a night I expect a little help with my plethora of bags. No one offered to help me unload my vehicle and bring my things to my room. I had to roll a giant bell hop out myself and take my several suitcases to my room. Once I got the chance to finally fall asleep in my room, the smoke alarm batteries decided to go off. My service animal is trained to realize that sound is an emergency so we were abruptly woken up around 5:45am and we are currently still waiting for someone to fix the alarm so we can get back to our room in peace. I usually have much patience for human or machine error but it is now past 7am and 60+ minutes to change some batteries is ridiculous. $300+ a night and you can't help me with my bags or check a smoke alarm in a timely manner? Probably won't stay here again or recommend people to stay here. Updated to one star upon checkout for 2 reasons. "Valet" is a strong word for what they provide. I'm thankful for the safe underground parking garage however "valet" suggests that they both take in and take out your vehicle. Here, I went to the basement parking garage to not be greeted by valet staff as he was busy taking a personal call while I needed his assistance. He gave me my key and kept my valet pass, which he was suppose to give back to me, and continued to talk on the phone the whole time. Gave me no direction as to where my car was parked or how to exit the small and complicated garage. Some customer service would have been appreciated--same with the hotels phone services as well. Front desk, house keeping and room service never answered any calls from my room from the hotel provided landline, I had to call the front desk directly on my personal phone to get assistance.

I have 85 degrees in my room, and no one is available to help.It's probably one of the worst customer service. Front desk girl tells me its not her problem and is yelling at me. Just Wow!

We stumbled upon this jewel of a hotel on line! We were staying in San Francisco for the weekend and gave it a try. I'm so happy we did! The hotel was beautiful and so clean! They even have valet service which is so convenient! It honestly beats leaving your car in a public parking garage. The aroma in the building was phenomenal! They have aromatherapy scents made specifically for their hotel and it was so soothing! I personally wanted it to take home but it's specifically made for their hotel! When I arrived I was attended by Jeff! He was absolutely great and so professional! Our room was absolutely beautiful and very clean! I loved how modern everything was and most importantly how clean it was!!! That's very important to me and it made my stay that much more relaxing! Already planning another trip to the city, and I will be staying here again!!!!

The hotel felt very safe and had a lovely restaurant bar on the 5th floor. The room was very nice with a comfortable bed. They also had nice robes for guests. It is not in the best section of town but they keep the boot locked and always have front desk people on staff to ensure no one gets in that should not be there.

The service from the supervisor and staff (Cassidy & Nathan) were a 0/5; condescending, lack of understanding in hospitality+customer service, & would not provide working contact information to reach a manager. WARNING for anyone else that stays here: they will make up policies on-the-fly (that don't exist on the website or in the reservation) to maintain the bare minimum & avoid doing anything customer service oriented to earn your business. The cleaning standards are also low, evidenced by the high-touch surfaces that aren't cleaned: phone, coffee maker, bathroom faucet; Corroded & rusty shower head. extremely dirty windows inside & out; Lots of dust everywhere. Not worth the $35/night resort fees & not worth your discomfort if you have dust allergies. Poor training by management (Ben Lao).

Interesting stay. This place had been hyped about and I had stayed here years back in the same room when it was a kimpton. Best mattresses and linens back then. This was not the case. The bed was a very cheap spring Mattress and the room smelled of dampness and mildew. We ate at the restaurant which was good, but the room left alot to be desired. Lots of black mold from the leaky windows. We ordered the corner room to see market street in all its glory, and that was a mistake. Great location, good restaurant with good drinks, friendly staff, but not the attention to detail on the dampness and mold, or comfort in the mattress I'd expect for the price. Best of luck

My husband took me here for my birthday weekend. Highly recommend! The location is very accessible via Bart which makes it easy to walk around, despite being on a busy road you can barely hear outside noise, and they graciously upgraded our room due to a early check-in error. Def would go back!

Ah, the city. Those of us who venture into the city to spend a weekend from the more sheltered neighborhood bay area cities cannot escape the dark side of SF. The homelessness, the smells, the high prices, the yelling and the traffic are unavoidable and this is true out front of Hotel Zelos. The hotel is easy to miss with a front in between a Trader Joe's and a private parking lot. It is conveniently located close to the Metreon, MoMa and the Moscone Center. We spent a night here to see the Dead and Company Last Tour and the place was full of friendly Deadheads. The advantages are a fair price in the city, convenient location, clean and spacious rooms and fairly quiet. The disadvantages are its very easy to miss the front entrance and valet, still $65 for a parking fee, small pillows and no thrills. I give it some extra points for some trippy and interesting artwork. It was about a mile hike to Oracle Park. Not the closest for a concert venue but if you are simply needing some place to crash in the city and won't be driving or spending much time around the hotel then it is a reasonable place to stay.

Beautiful modern decor. All in one environment. Great good and drink options. Room was clean and modern.

I really enjoyed my stay at Hotel Zelos. The staff were very friendly and helpful, the room was very clean, and the building felt very safe despite being in the center of downtown SF. I would definitely stay here again if visiting the city.

What an experience! I wasn't 100% happy about the room initially, and the team immediately made changes; they made sure I had the best birthday weekend, and their rooftop restaurant and bar did the very same. It's called Dirty Habit, and the staff was amazing. I embarrassingly didn't know how to properly take a Jell-O shot but someone gave expert advice and needless to say, we had a blast. Huge thank you to the team there!

Rooms were modern and clean, just like the pictures on website. Bedding was very comfortable and they have great little coffee machine that makes espresso in the room. There is also a cocktail lounge and restaurant within the hotel which is convenient. There was a gym that we were too exhausted to use so I can't comment on it. Overall I think the value of Zelos was excellent. Parking temporarily in front to unload luggage was harder than expected; due to the traffic and bus lane we had to go around the block once before we could pull in. Front desk staff was courteous and helpful. Getting the car out of the valet was easy even at 5 am. The only thing is that I was a little put off by Some of the homeless who appeared after dark a few blocks away. As with any big city, make sure you know what streets to avoid before wandering haplessly around.

Amazing one night stay! Friendly, welcoming front desk Chose the road trip package deal which includes onsite valet, very convenient. In/out privileges. Room was spacious, comfortable, clean. Robes are amazingly soft. Toiletries were great. Loved the magnified/lighted mirror on the wall. Stayed on 6th floor across from gym. Restaurant located on 5th floor didn't get a chance to visit it but you can somewhat hear the chatter if you have nothing on. Air conditioner's fan noise cancelled it out mostly. Location is amazing. If you're into jazz you have to check out Dawn Club it's a quick 7 min walk. Totally worth it.

Wow! What a lovely experience. Such a beautiful hotel and great location and parking. Ben was such a wonderful help with bags, check in and valet. Staff was super friendly and security at the door during after hours. The corner junior suite was spacious and very clean. The hotel Smelled great and very cool. Perfect for a family or a couples getaway.

This hotel is close to the Moscone Convention Center. The beds are comfortable, there is a restaurant on the 5th floor.

Perfect location in union square. Very clean , very upscale. This prob will be my go to for hotel in San Francisco!

Nice hotel with a great location. We're attending a conference at the Marriott Marquis but this place was 20-25% cheaper than the conference hotel rate. Great amount of space for an SF hotel and the bathroom was very clean.

We stayed at Zelos because we had tickets to the Giants game. We checked in at 1 and we were surprised to find our room was ready. Check in was easy. Be prepared to show your vaccination card/photo and ID at check in. We didn't use our drink tickets or cost the restaurant because we went to MoMo's and the game. But the bed was comfy and omg the tub! I did feel a bit guilty using it because of the drought but it was to awesome to pass up. I wish the bathroom had an actual door. Valet parking is $55 for the night (welcome to SF). The hotel was an easy 1 mile walk to the stadium (no hills).

Do not come here with a family of four. Eek! Definitely aimed more toward individuals or couples. Positives: wonderful location. Right in downtown, next to Chinatown and multiple public transit stations so we were easily able to get from one place to another. There were also several restaurants and coffee shops near us. They also have a restaurant/lounge/bar on the 5th floor that has coffee in the morning. Clean. Staff were very courteous, friendly, and helpful. Negatives: so many hidden charges and fees! Early check-in fee, overnight parking was $55/night, guest amenity fee, tourism tax in California and San Francisco was crazy expensive per night, and room accommodations. Small rooms for families. We ordered a room with 2 beds. They were fulls, not queens, so it was such a tight squeeze that we ended up having to get a twin cot (which they charged us extra for). Very small bathroom.

My entire stay at hotel Zelos was exquisite. The staff was so friendly and gave us many accommodations. Our room was extremely clean and comfortable with a modern touch. The restaurants ambiance was very alluring and the food was great. Can't wait to stay here again!

We stayed here as part of the second leg of our trip in San Francisco. The location was perfect as it was right next to Trader Joe's and also all the retail shops. The service from the staff was very friendly. They even help find my luggage for me when I misplaced the tags. The room is nice and well kept. Staying one the top floor was nice as it was fairly quiet. The only thing bad is that their bar closes a bit early. I would love to stay here again when visiting the city.

The hotel was so-so. Don't get me wrong, beautiful, kind of sexy but my room felt like they put a bed in an office. The staff was nice but the amenities were almost nonexistent in comparison to some other hotels of the same price. All in all I'm not mad at the place the tub was huge if not rusted all over but I don't think I'd come back

This hotel would be a good option for a single person or a couple. It's a small boutique hotel. I stayed there with two of my friends for a nearby conference, and it definitely is not ideal for that. They have two full-size beds in the room (instead of queens). They also did not disclose when we checked in that there would be an amenity fee added daily which included a $10 credit either towards the restaurant or towards the large bottles of water in the room, so we ended up paying the fee without having taken advantage of any of the options.

We stayed at the Hotel Zelos for Valentines weekend and it met our expectations. It's definitely a business travel hotel & they cater to those needs with wifi and printing service, as well as have meeting space for video conferencing. The decor is very modern and simple. Bathroom cones with full size shampoo, conditioner, body wash and there was cotton balls, cotton swabs and make up remover, which I especially liked & works great. We stayed there because it was right next to Trader Joe's & I knew we'd be buying a bunch of stuff there to bring back so it was most convenient. It's also very close to Union Square and the Powell/Market St cable car turntable. Hotel staff were all very nice and professional. We had the same person check us in and out and even with a late check in at 11 p.m. nothing was missed. He offered to take our photo in the lobby, gave us the run down of all the amenities and even printed my transportation certificate, so we could redeem for our passes at the Visitors Center (Mascone Center - go to the building next to Children's Museum). I read the reviews before booking so I knew to expect a mini fridge and snack bar stocked. We drank a few drinks and were charged accordingly; no issues here. My personal recommendation is to always tip the housekeeper daily. They work really hard cleaning up your mess! We had a breakfast and a dinner at Dirty Habit and the food was excellent. Portions are very good and dinner prices started in the $20's per dish, which I'd say it about right for the portion, quality and ambiance. (Disclaimer: I'm from Hawaii, so my comparison is based on another pricey place to live) Staff was very nice. I look forward to staying there again!

It's our favorite Hotel in San Fran, the BART elevator is right there on the corner, it's next door to Trader Joe's, the rooms are huge and clean, the food amazing and the staff at both the Dirty Habit (hey German) and the Hotel go far beyond to make your stay safe, fun and comfortable, shout out to Ben Lau, the awesome Manager that handles it all beautifully and all his desk staff, thank you, Laurel Brooks

This hotel is perfectly located. I feel like it's the center of the universe in San Fran. I'll be honest, it was a little difficult to find the entrance, there's so much activity & the shops in the surrounding area were distractions for me. If you're reading this, look upwards and you'll see the flags with the hotels name on it and let it guide you. Once inside the hotel, I was greeted by the front desk staff who were very nice. Ben has a charming disposition and Robert is very engaging. They will take care of you. [note: My luggage was lost en route and a courier service from the airlines had it delivered and Ben & Robert were gracious to deliver it to my room while I enjoyed dinner at the restaurant on the fifth floor. Big MahaloZ for doing that!] Once checked, I found myself on the 7th floor in a very spacious room. Clean with a work desk and the bathroom has both a stand up shower and a whirlpool hot tub. The TV console revealed a snack basket, bottled water and a small fridge. The fridge was extremely packed full of sodas, small bottles of liquor, and small sparkling waters. It was so full that I couldn't put anything in it. LoL I stayed here for 4 Days and it was pleasant for the duration of my stay. I'll be honest, if you're looking for great panoramic views, this isn't the place for you. I just kept my windows shut since my room faces the offices above Ross dress for less. If you're looking for a place that is conveniently close to the Moscone convention centers, shopping, museum, tons of eateries, transportation, then, make this your goto place. Note: at check in, they will attach $100.00 per day as an added resort fee. This took me by surprise where I ended up having to use a different credit card. It was a bit of a surprise but Hakuna Matata. Enjoy San Francisco! :)

Hotel Zelos is definitely one of the nicer hotels I've stayed at. However, the rate is also pretty pricey and misleading on Expedia. I selected the filter for "free parking," and I came to arrive at this hotel to see that they offered valet parking at a whopping $55! I could have stayed in another hotel for two nights for the amount of money I spent here on one night. There were also other surcharges that racked up that weren't mentioned, so I ended up paying almost $100 more than anticipated... I know better now to call the hotel and double check even if Expedia or Priceline says otherwise about parking. I spent so much money here, I'm not sure if it was worth it. However, it's a very nice hotel and facility with great service. They just charge so much :(

Hidden fees beware. Spent 7 nights here, checked out at the 6th, was charged $250 in hidden fees. They charge about $33/night for amenity fees although amenities aren't available. I will not be staying here again

I stayed here for a week for work and had a really good experience! The staff was super helpful and friendly and the location was convenient for a lot of shopping and some restaurants. I had some breakfast coupons and loved the food they had there too It is definitely an area you want to be cautious in after dark but on the weekends during the day is super lively. I would definitely stay here again.

OMG I definitely would recommend Zelos!! Super friendly yet Professional Staff especially Jose he went above and beyond to accommodate our family! The rooms are clean, spacious and modern. Had a minor issue they not only took care of it they offered to upgrade us to a larger suite. Are forever place to stay in SF Thanks Jose and staff! The Alvarez Family

I stayed at this lovely hotel last week for 3 nights and the stay was perfect from beginning to end. The stay was booked a couple weeks ahead directly on their website with a great discount. I then arrived shortly after 3:30pm Thursday afternoon by two wonderful ladies at the front desk who made the check in process very smoothly. I booked a King Corner Room and was given the option of two different floors to stay in, of which I chose the top floor. The room was styled very nicely and just the right size. It had a great view of Market and 4th St below, the air conditioning/heater ran great, and had a nice sized bathroom with a marble sink and shower. The king sized bed was nice and comfy and had plenty of pillows to nozzle into. I opened the curtains at night to let the street lights give the room a midnight glow. There was also a nice mini bar filled with tons of snacks, however I did not take any. However, I was able to put the bottles of water and milk I purchased on my own in the mini fridge. The closet had a safe, along with an ironing board, iron, two robes and slippers if needed. Housekeeping took great care of the room every morning and the doormen were all gracious and welcoming. Coffee and tea were available in the lobby in the morning, then iced water the rest of the day. The lobby itself is not that big but has chic furniture and a very nice layout. The fact the lobby is locked overnight and only opened by the front desk gave a sense of security. Wifi was also complimentary and you can connect up to three devices. There is an option to upgrade the speed and additional devices for a small fee, but I didn't find it necessary. The location of this hotel is fantastic as it's right in the middle of everything. I took multiple Ubers, the streetcars and subways and did alot of walking around as well. There is an Trader Joes and Old Navy directly below the hotel, a huge Westfield Mall around the corner and a Denny's, Starbucks and Mel's Drive In within walking distance. If you are a Macys or Bloomingdales shopper, make sure to ask for the 10% discount voucher at the front desk, which you can use at the store. Bloomingdales will also give you a free gift with a $200.00 minimum purchase. I did visit the hotel's restaurant, The Dirty Habit, one morning for breakfast. The food was great and I loved the decor of the dining area, however I found the service to be a little slow. Overall, I really enjoyed my visit to this hotel and look forward to visiting it again. Highly recommended for the value, location and great service.

Hotel Zelos (formerly the Palomar) is still a popular boutique choice in San Francisco with its great central location to Union Square shopping and the Moscone Convention center. The hotel has not changed much except for its naming. The rooms still have the zebra and leopard robes and the signage still has the "P". The rooms aren't large, but we got the Luxury King with Fuji Spa Tub which is great to have because the shower is really tiny. Hopefully they will fix the shower thing because everything is huge in the bathroom except the shower. Let's just say if you were in a hurry to get out of the hotel, a shower with your partner is not easy. Downstairs on the 5th floor you will find the Dirty Habit bar and restaurant. Take a look at their bar. Their mixologists can pretty much craft anything you'd like.

Decent room, in particular our bathroom had a spa tub which was excellent. However, I was aggravated for 2 reasons and will never come again: 1) Windows don't open at all, so no fresh air in the room. 2) They use the Sonifi system with Samsung "Hospitality TVs": these have crippled HDMI ports, even security collars on the coax cable, taking away your choice on what to watch. You can't plug in your laptop, console, Apple TV, or whatever to the TV. You're forced into their Sonifi content with a minimum $10 charge for movies. The ultimate insult: $28.99 for "The Matrix Resurrections"--you'd have to pay ME to see that again. Note to self (especially my gamer self): if a place uses Sonifi, avoid them like the plague. Note to hotels: keep using garbage like Sonifi, and you drive business straight to airbnb.

Ugh feel like I'm being robbed staying here. And I'm staying at a nice hotel in SF to not get robbed. Nice thing is Zelos is right smack dab in union square. Right above Trader Joe's across from Ross and Forever 21. A little hard to find plus the one way streets in SF are annoying. The lobby is small but service is pretty friendly. There's complimentary water with fruit in it and coffee. Nice touch. Valet is a little weird you park your car outside but there's no one there and then you come in and give them your keys. Overnight parking is $50 PLUS taxes. Using amenities WHICH SHOULD BE INCLUDED WITH HOTEL. Like the gym and what not is $30. Their gym is nice though but annoyed it's not complimentary. Nice set of equipment and wall painting stuff. Got a two bed room. The beds are freaking small. Like a full size not even a queen. So when you ask for a rolling bed it's another $30 A NIGHT. Their rooms are whatever. Strangely proportioned. Beds are too small but a lot of open space. Bathroom sinks are too small but lot of room in the bathroom. And Their tubs or shower heads are kind of a hassle to use. I see you tryna to be fancy but you lack substance and quality in the rooms at least. The bar and restaurant is pretty nice I like. Cool hip vibes. Valet people are cool

I like this hotel boutique. It's cute and elegant. And best of all, it has the dirty habit connected to it. I've stayed here about 4 times amd have never had a problem. You can ask for a late checkout and if available they can potentially upgrade you a suite, again, if available. Rooms are clean and everything seems newer. The employees keep the hotel as pristine as possible. Light switches are old school, the turn knob thing, so that's different than the newer hotels. Valet parking is $50, while that's up there that's better than parking at the closest parking lot adjacent to the mall, which is $35. According to their yelp reviews they are notorious for break ins. Pay the extra just for peace of mind. Price is a little up there, that being said, what isn't in downtown sf? I usually get the best rates through hotwire and pay less than the rates they post online.

Absolutely loved this boutique hotel! A hop and skip away to all the shopping (budget friendly and high end shopping). It has modern and sexy feel as you walk down the halls. The rooms are a pretty decent size; spacious and airy. Provided all the little amenities: like cotton balls, qtips, etc. There was a mini bar with great snacks on there but these are for sale :( Slept great on the king size bed; it was comfy and clean! The bell staff, front desk staff and valet parking were all super professional and courteous. I am taking off one star (technically I'd take a half star) because the carpet was kinda gross (luckily they provided slippers and bath robes) and the creepy painting that you have to look at as you fall asleep or watch TV. :). All together great experience; I'd definitely book again.

Hotel Zelos is right in the mix of everything going on in SF! This is great for social bees who love to be in the middle of what's happening. On the contrary, if you are looking for a quiet place to stay- I'd recommend looking to the outskirts of town. Pros: Uppity atmosphere/decor, friendly front desk, gym on the 6th floor, restaurant on the 5th floor, complimentary coffee in the lobby every morning *praise hands*, comfortable rooms/bathrooms, and again- right in the heart of downtown. Cons: Right in the heart of downtown- which means that it is VERY noisy, but that is to be expected (if this doesn't bug you, then you're golden). Also, I returned to my room the other afternoon and it smelled like someone had hot-boxed it. At first this really bothered me, and then I remembered....it was 04/20....and I was in San Francisco. lol (This again, is to be expected, but just a fair warning- you'll prob get this everywhere in SF on that day in particular). I mentioned the smell to the front desk and they were extremely apologetic and told me it was a common complaint they were getting from that week but that they weren't able to identify where exactly it was coming from, and that this was not a common occurrence, but it's just an issue that comes along with 04/20. Kind of funny situation- I don't assume visitors will deal with this issue any other week of the year, but fair warning for visitors during this specific time of year!

This boutique hotel is a nice alternative to some of the larger chain hotels in the area. It's right off of bustling Market St and minutes away from Union Square. The newly renovated rooms offer simple decor without being too minimalist which can sometimes border sterile. The bar is super sexy and has an outside patio for warmer months. If you plan on visiting SF I would skip a larger hotel and try Zelos.

Another trip to SF, another hotel to add to the rotation... This time, I experimented with a 3 night stay at the Hotel Zelos -- formerly the Palomar. Overall, it was a very positive experience... Friendly staff, clean rooms, comfortable beds, plush robes, nice amenities in the bathroom, free wifi, convenient location, complimentary coffee and tea in the morning. The only cons were the loud party happening right below my room in the bar on one of the nights... perhaps a roudy company holiday party? And not a huge deal, but I noticed that the towel still has a big "P" on it -- likely from when it was the Palomar! Lastly, there was also a day that wifi was down... Aside from those things, the Hotel Zelos is great. Shoutout to Justin for going above and beyond in helping me with some questions during my stay and assisting with returning a package via UPS as well. I'll definitely be adding this hotel to my rotation for my future visits to SF. Looking forward to returning soon!

I believe I've stayed at almost every hotel in Union Square, but Hotel Zelos is new on my list...although pretty sure I did stay there when it was called the Palomar. I wouldn't book my next vacation here, but it is the perfect spot for a work trip. Great location walking distance from my office, but also near highly rated restaurants and shopping (if only I had time to shop). The room was also comfortable, clean and big enough (spacious by SF standards). The bar was closed for a private party, but my colleagues and I managed to get some wine anyway. The bar closes relatively early most likely cause it's on the same floor as guest rooms and want to keep the noise level down. On the other hand my room was very noisy one night thanks to a party going on in the streets of SF, but didn't bother me too much being a night owl. Lots of hotel options to choose from in the area, but I still find it difficult to get a hotel in SF- especially during conference season. I'll be adding zelos to my list of hotels to check rates for future frequent travel to SF.

It was clean, but left a lot to be desired. The room lacked some really basic amenities, coffee pot, a place to plug in phones on the night stands. Also our "fitted sheet" was a flat sheet that was about 6" too short at the foot of the bed. Bed was ok, but definitely sagged into the middle. It's a good location, but I would. It stay here again, opting instead to pay more for better comfort. Update: A few more items here as we go to check out: 1) so our sink leaks when you turn it on 2) bath tub drains VERY slow 3) the light up magnifying mirror does not light up 4) the floors - it's like walking on a rocky beach, bumps and rises. Now where near level. 5) we check out today. Check out is noon. At 8:40 am we had housekeeping knocking and trying to enter the room. We were still in bed/in the shower! 6) the one recharge option near the bed is a clock radio with an old 30 pin adapter for a very old iPhone (or iPod is says). Not only is it of monies to anything newer, but also to anything not apple. In my parent's room they had one with a lightning adapter at least, but again you're out of luck with a Jon-apple phone. All in all, good location. Mostly clean. Terrible attention to detail, especially around customer amenities. I would stay elsewhere, it's just. It a comfortable stay.

Room was clean, breakfast was tasty, location was good, staff was friendly; check in and check out were easy. I only have 2 little notes, I requested extra face cleaning wipers which were never delivered, and I was charged for taking something from the mini bar which I did not take (its not worth my time to argue that point though as I was running late to the airport). They upgraded my room at check in and kindly provided me with nuts and fancy waters, which I very much enjoyed. Overall my stay at hotel Zelos was a solid experience and a solid option in the area and I feel it was light years better than my stay at the Marriott down the street earlier in the year. I would have given 5-stars if it were not for the mini-bar error. As a matter of convenience, I really liked that there was a trader Joes nearby which made it easy to keep the items I needed in stock and ready to go for my travels...

This is a nice hotel centrally located to everything. Front desk staff are nice and well dressed. Lobby area is clean and relaxing. Belle service is excellent. They'll bring your luggage up for a tip. The rooms are decent size, clean, and modern. This is a chic hotel so price can be a little on the higher side. We were there for Folsom street fair weekend and stayed for two nights. Bathroom was clean and has a decent size. Although it needs an exhaust fan in the bathroom. Air conditioning was perfect.

I love the interior when you walk in Represents Exactly a small boutique hotel The front desk is so helpful and nice Asked for a room with view got one to market st It is very clean the hallways are nice It's updated not old musty no weird smells Besides the homeless or smoking smell outside But hotel can't do anything about it - The rooms are spacious not tiny We got a room with a jacuzzi so was awesome ! The water pressure is great and interior too they have mini bar and their tv has lots of good free channels Would def stay again -

I check into the room and there's a big fly buzzing around, we kill it and we notice gnats in the room, we didn't even unpack yet, the front desk person says that that's unusual but there's no free rooms to put us in, for the next couple of days, i still notice a gnat or two in the room, i'm assuming it's from the ventilation system. around noon, i pulled off the do not disturb sign from my door and expect my room to be serviced, nope nothing, I step out to do my errands and come back and still nothing, I call housekeeping at 530p, no answer, I call the front desk, no answer, i call the concierge, no answer. I did this about 3 times each and finally someone picks up the response was "its too busy, we can't service your room", so I reply "can they at least take out the trash?", that's exactly what they did, i stepped out for more errands and when i came back, they took out the trash, no new towels, beds not made. Their explanation is that after a certain time they only have 1 housekeeping person on staff..... that doesn't make sense to me, especially on a saturday Back to the room, the phone that's on the desk is not labelled so calling the front desk was odd, added that they only have breakfast room service and the windows are all half sized with plexiglass over it.. This place is marketed as a boutique luxury hotel, but from what i've seen for the past couple of days, this place is either grossly understaffed or the management is grossly incompetent.

I booked this hotel for a surprise engagement celebration for my then girlfriend; now fiance. I found this hotel by searching tons of hotels with separate soaking tubs. Never knew how difficult that would be, apparently not too many hotels in the city have separate tubs. I ended up booking a Deluxe Suite which was super spacious and amazing. The location is super convenient and nearby everything. The hotel was easy to speak with and helped me with setting up the celebration! They're partnered with a concierge service that prepared everything for me before I arrived. I ended up having rose petals throughout the suite along with champagne and cupcakes. The fuji tub was amazing! Big enough for 2 people neck deep. The water jets were a little on the weaker side but still good enough. All in all, the price for the location and room were superb. I would definitely recommend this to anyone looking for a place to stay.