Hotel Zelos San Francisco

This is my second time staying at Hotel Zelos. The rooms are clean and decorated in a modern style. Overall this is what I consider a nice hotel. You feel safe here. There is a restaurant/ bar on the 5th floor named Dirty Habit. It is also modern and dimly lit. It has a good vibe. The bartender was very helpful and friendly. As with any San Francisco Hotel, you have to watch yourself when you step out onto the street. There are some questionable characters roaming about.

My fiance went for a concert and loved the central location. Was close to everything so Ubers and Lyfts were feasible. Nice staff, I love how secure the hotel was. The restaurant was nice but wish there was more options at breakfast. Loved the room and the water pressure was amazing and hot. Great value

A friend and I stayed here for the weekend to do the Crosstown Trail. It was conveniently located between the beginning and end (25 dollar Uber ride to start and from the end at Lands End). We loved our stay. Parking under the hotel was convenient and safe. The 55 dollars per day was consistent with nearby garages AND you could get things in and out of your car easily as you just took the elevator to the garage. The hotel restaurant was great for happy hour snacks and drinks and a filling delicious continental breakfast. The rooms were updated, comfortable, quiet and safe. The staff was super friendly and gave us lots of good recommendations. I would definitely stay again.

Very convenient location for a conference at the Moscone Center. I liked the fact that Zelos was right across the street from a BART subway stop. Food in the hotel restaurant was a bit pricey, but other decent food options were within easy walking distance. Clean room. Good choice for a business trip.

My husband and I stayed at Zelos in early September, and it was a delightful experience. The staff were very friendly and helpful. Returning to the hotel after a day spent in the city felt pleasant. It felt safe and secure, just like home. I should mention the Dirty Habit Lounge, which has a delightful ambient atmosphere with great drinks and service. Also, this place has a great selection of breakfast dishes in the morning. We will definitely come here again.

For the location just off (1 block) Union Square, this can't be beat. Our Thursday night stay for a holiday visit in the city with two other couples was very nice, and reasonable. The rooms are comfortable, lots of what you want, e.g. accessible outlets, comfy bed, roomy bathroom, nice amenities. We were on the 9th floor and heard zero street noise. Breakfast in the hotel's bar/restaurant was good. Cocoa and cookies awaited us in the lobby when we came back from a day in Chinatown. Shoutout to Jeff at the front desk for getting us checked in early and oriented to the whole place.

The room was clean and the staff was friendly. The toilet in our room made a very loud sound when we flushed which was annoying but overall good stay. The bed was fairly comfortable and the complimentary shampoo and conditioner was amazing. I loved it.

Good location, some weird people around the entrance area. Rooms OK, not exactly great. Overpriced for what they are offering. I had an ‘Executive Room with SPA”. The “SPA” was an old deep bathtub/whirlpool, and the shower was tiny…. Be aware that they are charging an extra fee of $41 per day (not mentioned during booking of course) for coffee, ice machines and water dispensers. Ridiculous.

I am so surprised to see how many negative reviews there are of this hotel. I've been coming to this hotel for six years now due to work and each time I stay at this hotel it's just as clean and excellent as the time before. The rooms are really spacious, bathrooms are very clean and so are the beds. Oh and the staff are very accommodating. Parking is a little confusing to find in the garage but they do have a valet out front that you can park there and valet will come and get your car.

I was looking for a place for a solo staycation- my requirements were: cozy bed, nice bar/ restaurant and I was specifically interested in a big tub for a hot bath. Hotel Zelos was perfect. Booked their spa king room and it was absolutely perfect. The tub was the perfect size for 1-2 people and I loved the jets. Location was central to lots of good places. Kinda near the TL so just be aware. Right Nextdoor to a Trader Joe's and around the corner from a cvs. Cost was about $240 for a Sunday night. Night too bad for the city. I would absolutely stay here again for that tub and I appreciated the attention to details ex: wine glasses and a wine opener, blackout shades, nice soaps and the size of the room was ideal. One thing to note (that I wish I realized before my stay) is that the hotel restaurant and bar are closed on Sundays. Also, whoever picked the art for the hotel rooms.. yikes! The picture above the bed gave me full iRobot vibes.. they should really consider swapping it out IMO.

Despite how this is now my second time doing it, it doesn't feel any less weird to be writing about staying at a hotel in SF. However, there was no way I was going to pass up the chance to stay here when the opportunity came up. Not because Hotel Zelos was high on my list or anything; I actually didn't know much about this place before staying here, to be honest. Rather, it just seemed like a fun way to get an idea of what tourists experience when they visit the city I love so much! Although I've walked by here numerous times over the years, I have to admit I didn't know that this was where Hotel Zelos was. Moreover, if you aren't looking for it (or Dirty Habit, which is located on the 5th floor), you might not even realize there's a hotel here, as the entrance isn't as overtly obvious as the Marriott Marquis down the block and is somewhat obscured by all of the folks going in and out of the Trader Joe's right next door. Along those lines, as more of a boutique hotel, Hotel Zelos isn't all that big (the front desk feels more like a security desk for an office building), However, despite its small footprint, it's got the basics covered, ranging from an onsite restaurant (Dirty Habit, which I've always heard good things about), fitness center, conference rooms, event spaces. and its own garage. For our relatively short stay, we ended up getting a standard KING ROOM which had an interior view of the courtyard/Dirty Habit below. Walking in, what struck me first was how much brighter it was compared to the hallway and how it had a sleek and modern look (feels like it was renovated in the last few years). In terms of size, it's similarly modest compared to the rooms I've seen at other hotels in SF, but it's not cramped. Plus, it's got all of the amenities you would expect - safe, coffee machine, fridge, decent A/C, a lot of USB and power outlets, and in-room Wi-Fi that's decently fast and stable. Most importantly, it was very clean and the bed and pillows were super comfortable (firm, but soft). Given their location right on Fourth and Market the best thing about Hotel Zelos just might be their location. Unfortunately, it's undeniable that you're probably going to see some homeless and panhandlers in the area, but it's still pretty safe and it's ridiculously convenient to so many things. Besides the Trader Joe's next door, there's a Target down the street, Moscone Center just two blocks away, Union Square a few blocks the other way, multiple public transit lines and the cable car turnaround within a block, and no shortage of terrific dining options within walking distance - Delarosa, Super Duper, Ippudo, Kin Khao, and The Cavalier, just to name a few. As surprisingly slid of a place to stay as Hotel Zelos ended up being, the most unexpected thing about it was the nightly rate. Depending on when you stay, especially during major conferences, it can still be pretty expensive, but for the dates we booked, it was notably cheaper than nearby hotels of comparable quality. That being said, they do assess the dreaded "daily amenity fee" and a potentially pricey charge for overnight parking, though they also give you the option to save a few bucks for each day you decline housekeeping services (silver linings and all that). All in all, while I likely won't have a reason to stay here again, I wouldn't have a problem recommending Hotel Zelos to friends or colleagues looking for a hotel downtown, especially if they're heading to a conference at Moscone. They may be far from the perfect hotel, but they're certainly a solid option for tourists and locals alike!

There's an overwhelming amount of hotels in San Francisco, but I landed on this one. Clean rooms, good location, and surprising quiet. My biggest issue was an overwhelming fragrance in the front lobby. I thought it was just one staff member wearing too much cologne, but it lasted my whole four night staff. I also received a credit for the hotel restaurant upon checkin. It was the most expensive hotel restaurant I've ever been too. Prices were ridiculous, even for a major city.

I had an eventful stay here I guess you could stay. First off, the location is excellent. It's close to everything, including the Moscone Convention Center, various food places, Subway, Walgreens, and food courts, etc. The staff is really friendly as well. I had a room with a jacuzzi tub reserved, which I thought would be relaxing. The room was clean and comfortable, with a huge bathroom. But in that huge bathroom was a super small shower. I could barely turn around, and I'm not a big guy. After the second night, water started pouring down through the ceiling in the bathroom, so I reported this and they had to give me a new room. They upgraded me to a junior suite, which was nice, but no more jacuzzi tub. I was a little bummed at that, but I guess they were fully booked and had none left. And I ended up with a shower that was bigger so not bad. The room designs are modern even though the outside of the hotel shows its lengthy heritage. Cool tech oriented art. Lots of USB and power outlets to make it easy to connect everything. Both rooms had a mini fridge and a safe. One elevator was busted all of my 4 day stay, so sometimes it took a while to get back and forth at times. But overall, I would stay here again and plan to next year when I'm back for work.

They did not disclose hidden fees upon check-in which came out to be an additional $120. They also did not disclose how much the "guest fee" was at check out. Super disappointing and sleazy to hide fees like this. Not once have I had a hotel do this. Would never come back due to this. So much for Californias no junk fee law. Also our bathroom ceiling was leaking with the bathtub looking like it has never been cleaned in its life.

Came to the city for 4 days, and after a lot of research, I decided to give this hotel a shot. It had its perks, mainly offering reasonably-priced, clean, spacious rooms in a fantastic location. But I don't know that I'd stay again. If you are OK skipping room service, make sure to leave the door tag on the night before so that you can get a $10 gift card to the restaurant! You can't ask for it after the fact. PROS: - Unlike other hotels in SF, our room was quite large - Small minifridge - Easy to control temperatures - Good shower water pressure and temp - I asked the front desk if there was a microwave in the lobby that I could use, and they had one sent to my room! Within a few minutes! - If anything, Location! The hotel is on the corner of Market and 4th, next door to Trader Joe's, a Target a block away, a BART station and bus stop immediately outside! CONS: - I usually slept through it, but throughout the night, there was a loud banging/knocking sound that sounded like it was coming from above us inside the walls, maybe construction? - Customer service is pretty awful (except for the microwave!) They usually had one person at the front desk, including check-in/check-out rushes. Most of the staff members didn't seem to be friendly, trained or knowledgeable, and a lot of questions were brushed off with the easiest answer. When we checked in, I jumped out of the car to go to the front desk while my husband pulled over, and the front desk representative just told me "we will park your car for you." That was it. I tried to ask where the valet attendant was, if they were on their way, if we could unload luggage or where to keep the car (since it's right next to a bus lane). She wouldn't give me actual answers, until finally telling us to unload, lock the car, and leave it there for valet (on a bus lane curb on a busy street). - No one sent me a receipt or guest folio, and when I called the next day, the front desk attendant was dismissive and just offered to transfer me to accounting (they don't answer or call back) - Just about very employee I talked to just seemed to be in a rush and doing anything to end the conversation as quickly as possible. - Internet service was out, and when I went downstairs and asked at the front desk, they apologized and gave me a slip of paper with another wifi network name and password. Why not just tell me this upon check-in? - A front desk attendant told me that I could use my card for a $10 credit at Dirty Habit, the onsite restaurant, and then the server told me I couldn't (until he went and asked someone). He also told me that the credits were only good for 1 per item, which was fine, but it didn't say anything about that on the vouchers. - The hidden fees are pretty ridiculous. I paid an extra $300, and we only parked for 2 nights. I'd stay here again if it was the best option, but there are other nearby hotels that are great! If they invested in customer service training and were more transparent about the fees, this would be a fantastic hotel.

I have 85 degrees in my room, and no one is available to help.It's probably one of the worst customer service. Front desk girl tells me its not her problem and is yelling at me. Just Wow!

Hotel Zelos was only an ok hotel. First of all parking is unclear and costs $55.00 a night. You have to pull up to the white loading zone then go into the hotel for them to call someone to come get your car but there is no sign telling you this. Then when you walk in the lobby is so overly perfumed it's uncomfortable. No one was there to help us with our bags like a normal hotel. Check in was easy and the hotel lobby is nice. Our room was pretty and typical of a hotel. No bottled water was available in the room. The room phones have buttons for the front desk and housekeeping but no one ever answers. When we mentioned this at the front desk they said those buttons don't work and you have to press 0 to reach guest services. Nowhere in the room is there an instruction book to tell you this. Checkout was at noon and I did like that, when we complained about our experience they refunded the "guest amenities fee." That was good because we did not feel we received any amenities. The staff was friendly and helpful however.

Just finishing up a week at the Zelos. The location was great for us, close to the convention, Target, Trader Joe's, bus stops, and several good restaurants. Our room is comfy. The beds are smaller than we expected, but they are comfortable. The bathroom door is a wooden sliding door, very hard to open and close, and the bathroom has no exhaust fan, which is unfortunate. Otherwise, no complaints.

The hotel felt very safe and had a lovely restaurant bar on the 5th floor. The room was very nice with a comfortable bed. They also had nice robes for guests. It is not in the best section of town but they keep the boot locked and always have front desk people on staff to ensure no one gets in that should not be there.

Interesting stay. This place had been hyped about and I had stayed here years back in the same room when it was a kimpton. Best mattresses and linens back then. This was not the case. The bed was a very cheap spring Mattress and the room smelled of dampness and mildew. We ate at the restaurant which was good, but the room left alot to be desired. Lots of black mold from the leaky windows. We ordered the corner room to see market street in all its glory, and that was a mistake. Great location, good restaurant with good drinks, friendly staff, but not the attention to detail on the dampness and mold, or comfort in the mattress I'd expect for the price. Best of luck

The service from the supervisor and staff (Cassidy & Nathan) were a 0/5; condescending, lack of understanding in hospitality+customer service, & would not provide working contact information to reach a manager. WARNING for anyone else that stays here: they will make up policies on-the-fly (that don't exist on the website or in the reservation) to maintain the bare minimum & avoid doing anything customer service oriented to earn your business. The cleaning standards are also low, evidenced by the high-touch surfaces that aren't cleaned: phone, coffee maker, bathroom faucet; Corroded & rusty shower head. extremely dirty windows inside & out; Lots of dust everywhere. Not worth the $35/night resort fees & not worth your discomfort if you have dust allergies. Poor training by management (Ben Lao).

We stumbled upon this jewel of a hotel on line! We were staying in San Francisco for the weekend and gave it a try. I'm so happy we did! The hotel was beautiful and so clean! They even have valet service which is so convenient! It honestly beats leaving your car in a public parking garage. The aroma in the building was phenomenal! They have aromatherapy scents made specifically for their hotel and it was so soothing! I personally wanted it to take home but it's specifically made for their hotel! When I arrived I was attended by Jeff! He was absolutely great and so professional! Our room was absolutely beautiful and very clean! I loved how modern everything was and most importantly how clean it was!!! That's very important to me and it made my stay that much more relaxing! Already planning another trip to the city, and I will be staying here again!!!!

I booked a room here for the weekend and expected a top notch stay with top notch service. My room was clean and spacious upon arrival however my check in process lacked a skilled concierge team. For over $300 a night I expect a little help with my plethora of bags. No one offered to help me unload my vehicle and bring my things to my room. I had to roll a giant bell hop out myself and take my several suitcases to my room. Once I got the chance to finally fall asleep in my room, the smoke alarm batteries decided to go off. My service animal is trained to realize that sound is an emergency so we were abruptly woken up around 5:45am and we are currently still waiting for someone to fix the alarm so we can get back to our room in peace. I usually have much patience for human or machine error but it is now past 7am and 60+ minutes to change some batteries is ridiculous. $300+ a night and you can't help me with my bags or check a smoke alarm in a timely manner? Probably won't stay here again or recommend people to stay here. Updated to one star upon checkout for 2 reasons. "Valet" is a strong word for what they provide. I'm thankful for the safe underground parking garage however "valet" suggests that they both take in and take out your vehicle. Here, I went to the basement parking garage to not be greeted by valet staff as he was busy taking a personal call while I needed his assistance. He gave me my key and kept my valet pass, which he was suppose to give back to me, and continued to talk on the phone the whole time. Gave me no direction as to where my car was parked or how to exit the small and complicated garage. Some customer service would have been appreciated--same with the hotels phone services as well. Front desk, house keeping and room service never answered any calls from my room from the hotel provided landline, I had to call the front desk directly on my personal phone to get assistance.

My husband took me here for my birthday weekend. Highly recommend! The location is very accessible via Bart which makes it easy to walk around, despite being on a busy road you can barely hear outside noise, and they graciously upgraded our room due to a early check-in error. Def would go back!

Ah, the city. Those of us who venture into the city to spend a weekend from the more sheltered neighborhood bay area cities cannot escape the dark side of SF. The homelessness, the smells, the high prices, the yelling and the traffic are unavoidable and this is true out front of Hotel Zelos. The hotel is easy to miss with a front in between a Trader Joe's and a private parking lot. It is conveniently located close to the Metreon, MoMa and the Moscone Center. We spent a night here to see the Dead and Company Last Tour and the place was full of friendly Deadheads. The advantages are a fair price in the city, convenient location, clean and spacious rooms and fairly quiet. The disadvantages are its very easy to miss the front entrance and valet, still $65 for a parking fee, small pillows and no thrills. I give it some extra points for some trippy and interesting artwork. It was about a mile hike to Oracle Park. Not the closest for a concert venue but if you are simply needing some place to crash in the city and won't be driving or spending much time around the hotel then it is a reasonable place to stay.

Beautiful modern decor. All in one environment. Great good and drink options. Room was clean and modern.

What an experience! I wasn't 100% happy about the room initially, and the team immediately made changes; they made sure I had the best birthday weekend, and their rooftop restaurant and bar did the very same. It's called Dirty Habit, and the staff was amazing. I embarrassingly didn't know how to properly take a Jell-O shot but someone gave expert advice and needless to say, we had a blast. Huge thank you to the team there!

Rooms were modern and clean, just like the pictures on website. Bedding was very comfortable and they have great little coffee machine that makes espresso in the room. There is also a cocktail lounge and restaurant within the hotel which is convenient. There was a gym that we were too exhausted to use so I can't comment on it. Overall I think the value of Zelos was excellent. Parking temporarily in front to unload luggage was harder than expected; due to the traffic and bus lane we had to go around the block once before we could pull in. Front desk staff was courteous and helpful. Getting the car out of the valet was easy even at 5 am. The only thing is that I was a little put off by Some of the homeless who appeared after dark a few blocks away. As with any big city, make sure you know what streets to avoid before wandering haplessly around.

Amazing one night stay! Friendly, welcoming front desk Chose the road trip package deal which includes onsite valet, very convenient. In/out privileges. Room was spacious, comfortable, clean. Robes are amazingly soft. Toiletries were great. Loved the magnified/lighted mirror on the wall. Stayed on 6th floor across from gym. Restaurant located on 5th floor didn't get a chance to visit it but you can somewhat hear the chatter if you have nothing on. Air conditioner's fan noise cancelled it out mostly. Location is amazing. If you're into jazz you have to check out Dawn Club it's a quick 7 min walk. Totally worth it.

I really enjoyed my stay at Hotel Zelos. The staff were very friendly and helpful, the room was very clean, and the building felt very safe despite being in the center of downtown SF. I would definitely stay here again if visiting the city.

Wow! What a lovely experience. Such a beautiful hotel and great location and parking. Ben was such a wonderful help with bags, check in and valet. Staff was super friendly and security at the door during after hours. The corner junior suite was spacious and very clean. The hotel Smelled great and very cool. Perfect for a family or a couples getaway.

This hotel is close to the Moscone Convention Center. The beds are comfortable, there is a restaurant on the 5th floor.

Perfect location in union square. Very clean , very upscale. This prob will be my go to for hotel in San Francisco!

Nice hotel with a great location. We're attending a conference at the Marriott Marquis but this place was 20-25% cheaper than the conference hotel rate. Great amount of space for an SF hotel and the bathroom was very clean.

We stayed here as part of the second leg of our trip in San Francisco. The location was perfect as it was right next to Trader Joe's and also all the retail shops. The service from the staff was very friendly. They even help find my luggage for me when I misplaced the tags. The room is nice and well kept. Staying one the top floor was nice as it was fairly quiet. The only thing bad is that their bar closes a bit early. I would love to stay here again when visiting the city.

We stayed at Zelos because we had tickets to the Giants game. We checked in at 1 and we were surprised to find our room was ready. Check in was easy. Be prepared to show your vaccination card/photo and ID at check in. We didn't use our drink tickets or cost the restaurant because we went to MoMo's and the game. But the bed was comfy and omg the tub! I did feel a bit guilty using it because of the drought but it was to awesome to pass up. I wish the bathroom had an actual door. Valet parking is $55 for the night (welcome to SF). The hotel was an easy 1 mile walk to the stadium (no hills).

Do not come here with a family of four. Eek! Definitely aimed more toward individuals or couples. Positives: wonderful location. Right in downtown, next to Chinatown and multiple public transit stations so we were easily able to get from one place to another. There were also several restaurants and coffee shops near us. They also have a restaurant/lounge/bar on the 5th floor that has coffee in the morning. Clean. Staff were very courteous, friendly, and helpful. Negatives: so many hidden charges and fees! Early check-in fee, overnight parking was $55/night, guest amenity fee, tourism tax in California and San Francisco was crazy expensive per night, and room accommodations. Small rooms for families. We ordered a room with 2 beds. They were fulls, not queens, so it was such a tight squeeze that we ended up having to get a twin cot (which they charged us extra for). Very small bathroom.

We stayed at the Hotel Zelos for Valentines weekend and it met our expectations. It's definitely a business travel hotel & they cater to those needs with wifi and printing service, as well as have meeting space for video conferencing. The decor is very modern and simple. Bathroom cones with full size shampoo, conditioner, body wash and there was cotton balls, cotton swabs and make up remover, which I especially liked & works great. We stayed there because it was right next to Trader Joe's & I knew we'd be buying a bunch of stuff there to bring back so it was most convenient. It's also very close to Union Square and the Powell/Market St cable car turntable. Hotel staff were all very nice and professional. We had the same person check us in and out and even with a late check in at 11 p.m. nothing was missed. He offered to take our photo in the lobby, gave us the run down of all the amenities and even printed my transportation certificate, so we could redeem for our passes at the Visitors Center (Mascone Center - go to the building next to Children's Museum). I read the reviews before booking so I knew to expect a mini fridge and snack bar stocked. We drank a few drinks and were charged accordingly; no issues here. My personal recommendation is to always tip the housekeeper daily. They work really hard cleaning up your mess! We had a breakfast and a dinner at Dirty Habit and the food was excellent. Portions are very good and dinner prices started in the $20's per dish, which I'd say it about right for the portion, quality and ambiance. (Disclaimer: I'm from Hawaii, so my comparison is based on another pricey place to live) Staff was very nice. I look forward to staying there again!

My entire stay at hotel Zelos was exquisite. The staff was so friendly and gave us many accommodations. Our room was extremely clean and comfortable with a modern touch. The restaurants ambiance was very alluring and the food was great. Can't wait to stay here again!

The hotel was so-so. Don't get me wrong, beautiful, kind of sexy but my room felt like they put a bed in an office. The staff was nice but the amenities were almost nonexistent in comparison to some other hotels of the same price. All in all I'm not mad at the place the tub was huge if not rusted all over but I don't think I'd come back

This hotel would be a good option for a single person or a couple. It's a small boutique hotel. I stayed there with two of my friends for a nearby conference, and it definitely is not ideal for that. They have two full-size beds in the room (instead of queens). They also did not disclose when we checked in that there would be an amenity fee added daily which included a $10 credit either towards the restaurant or towards the large bottles of water in the room, so we ended up paying the fee without having taken advantage of any of the options.

It's our favorite Hotel in San Fran, the BART elevator is right there on the corner, it's next door to Trader Joe's, the rooms are huge and clean, the food amazing and the staff at both the Dirty Habit (hey German) and the Hotel go far beyond to make your stay safe, fun and comfortable, shout out to Ben Lau, the awesome Manager that handles it all beautifully and all his desk staff, thank you, Laurel Brooks

This hotel is perfectly located. I feel like it's the center of the universe in San Fran. I'll be honest, it was a little difficult to find the entrance, there's so much activity & the shops in the surrounding area were distractions for me. If you're reading this, look upwards and you'll see the flags with the hotels name on it and let it guide you. Once inside the hotel, I was greeted by the front desk staff who were very nice. Ben has a charming disposition and Robert is very engaging. They will take care of you. [note: My luggage was lost en route and a courier service from the airlines had it delivered and Ben & Robert were gracious to deliver it to my room while I enjoyed dinner at the restaurant on the fifth floor. Big MahaloZ for doing that!] Once checked, I found myself on the 7th floor in a very spacious room. Clean with a work desk and the bathroom has both a stand up shower and a whirlpool hot tub. The TV console revealed a snack basket, bottled water and a small fridge. The fridge was extremely packed full of sodas, small bottles of liquor, and small sparkling waters. It was so full that I couldn't put anything in it. LoL I stayed here for 4 Days and it was pleasant for the duration of my stay. I'll be honest, if you're looking for great panoramic views, this isn't the place for you. I just kept my windows shut since my room faces the offices above Ross dress for less. If you're looking for a place that is conveniently close to the Moscone convention centers, shopping, museum, tons of eateries, transportation, then, make this your goto place. Note: at check in, they will attach $100.00 per day as an added resort fee. This took me by surprise where I ended up having to use a different credit card. It was a bit of a surprise but Hakuna Matata. Enjoy San Francisco! :)

Hotel Zelos is definitely one of the nicer hotels I've stayed at. However, the rate is also pretty pricey and misleading on Expedia. I selected the filter for "free parking," and I came to arrive at this hotel to see that they offered valet parking at a whopping $55! I could have stayed in another hotel for two nights for the amount of money I spent here on one night. There were also other surcharges that racked up that weren't mentioned, so I ended up paying almost $100 more than anticipated... I know better now to call the hotel and double check even if Expedia or Priceline says otherwise about parking. I spent so much money here, I'm not sure if it was worth it. However, it's a very nice hotel and facility with great service. They just charge so much :(

Hidden fees beware. Spent 7 nights here, checked out at the 6th, was charged $250 in hidden fees. They charge about $33/night for amenity fees although amenities aren't available. I will not be staying here again

I stayed here for a week for work and had a really good experience! The staff was super helpful and friendly and the location was convenient for a lot of shopping and some restaurants. I had some breakfast coupons and loved the food they had there too It is definitely an area you want to be cautious in after dark but on the weekends during the day is super lively. I would definitely stay here again.

OMG I definitely would recommend Zelos!! Super friendly yet Professional Staff especially Jose he went above and beyond to accommodate our family! The rooms are clean, spacious and modern. Had a minor issue they not only took care of it they offered to upgrade us to a larger suite. Are forever place to stay in SF Thanks Jose and staff! The Alvarez Family

I stayed at this lovely hotel last week for 3 nights and the stay was perfect from beginning to end. The stay was booked a couple weeks ahead directly on their website with a great discount. I then arrived shortly after 3:30pm Thursday afternoon by two wonderful ladies at the front desk who made the check in process very smoothly. I booked a King Corner Room and was given the option of two different floors to stay in, of which I chose the top floor. The room was styled very nicely and just the right size. It had a great view of Market and 4th St below, the air conditioning/heater ran great, and had a nice sized bathroom with a marble sink and shower. The king sized bed was nice and comfy and had plenty of pillows to nozzle into. I opened the curtains at night to let the street lights give the room a midnight glow. There was also a nice mini bar filled with tons of snacks, however I did not take any. However, I was able to put the bottles of water and milk I purchased on my own in the mini fridge. The closet had a safe, along with an ironing board, iron, two robes and slippers if needed. Housekeeping took great care of the room every morning and the doormen were all gracious and welcoming. Coffee and tea were available in the lobby in the morning, then iced water the rest of the day. The lobby itself is not that big but has chic furniture and a very nice layout. The fact the lobby is locked overnight and only opened by the front desk gave a sense of security. Wifi was also complimentary and you can connect up to three devices. There is an option to upgrade the speed and additional devices for a small fee, but I didn't find it necessary. The location of this hotel is fantastic as it's right in the middle of everything. I took multiple Ubers, the streetcars and subways and did alot of walking around as well. There is an Trader Joes and Old Navy directly below the hotel, a huge Westfield Mall around the corner and a Denny's, Starbucks and Mel's Drive In within walking distance. If you are a Macys or Bloomingdales shopper, make sure to ask for the 10% discount voucher at the front desk, which you can use at the store. Bloomingdales will also give you a free gift with a $200.00 minimum purchase. I did visit the hotel's restaurant, The Dirty Habit, one morning for breakfast. The food was great and I loved the decor of the dining area, however I found the service to be a little slow. Overall, I really enjoyed my visit to this hotel and look forward to visiting it again. Highly recommended for the value, location and great service.

Hotel Zelos (formerly the Palomar) is still a popular boutique choice in San Francisco with its great central location to Union Square shopping and the Moscone Convention center. The hotel has not changed much except for its naming. The rooms still have the zebra and leopard robes and the signage still has the "P". The rooms aren't large, but we got the Luxury King with Fuji Spa Tub which is great to have because the shower is really tiny. Hopefully they will fix the shower thing because everything is huge in the bathroom except the shower. Let's just say if you were in a hurry to get out of the hotel, a shower with your partner is not easy. Downstairs on the 5th floor you will find the Dirty Habit bar and restaurant. Take a look at their bar. Their mixologists can pretty much craft anything you'd like.

Ugh feel like I'm being robbed staying here. And I'm staying at a nice hotel in SF to not get robbed. Nice thing is Zelos is right smack dab in union square. Right above Trader Joe's across from Ross and Forever 21. A little hard to find plus the one way streets in SF are annoying. The lobby is small but service is pretty friendly. There's complimentary water with fruit in it and coffee. Nice touch. Valet is a little weird you park your car outside but there's no one there and then you come in and give them your keys. Overnight parking is $50 PLUS taxes. Using amenities WHICH SHOULD BE INCLUDED WITH HOTEL. Like the gym and what not is $30. Their gym is nice though but annoyed it's not complimentary. Nice set of equipment and wall painting stuff. Got a two bed room. The beds are freaking small. Like a full size not even a queen. So when you ask for a rolling bed it's another $30 A NIGHT. Their rooms are whatever. Strangely proportioned. Beds are too small but a lot of open space. Bathroom sinks are too small but lot of room in the bathroom. And Their tubs or shower heads are kind of a hassle to use. I see you tryna to be fancy but you lack substance and quality in the rooms at least. The bar and restaurant is pretty nice I like. Cool hip vibes. Valet people are cool

I like this hotel boutique. It's cute and elegant. And best of all, it has the dirty habit connected to it. I've stayed here about 4 times amd have never had a problem. You can ask for a late checkout and if available they can potentially upgrade you a suite, again, if available. Rooms are clean and everything seems newer. The employees keep the hotel as pristine as possible. Light switches are old school, the turn knob thing, so that's different than the newer hotels. Valet parking is $50, while that's up there that's better than parking at the closest parking lot adjacent to the mall, which is $35. According to their yelp reviews they are notorious for break ins. Pay the extra just for peace of mind. Price is a little up there, that being said, what isn't in downtown sf? I usually get the best rates through hotwire and pay less than the rates they post online.

Decent room, in particular our bathroom had a spa tub which was excellent. However, I was aggravated for 2 reasons and will never come again: 1) Windows don't open at all, so no fresh air in the room. 2) They use the Sonifi system with Samsung "Hospitality TVs": these have crippled HDMI ports, even security collars on the coax cable, taking away your choice on what to watch. You can't plug in your laptop, console, Apple TV, or whatever to the TV. You're forced into their Sonifi content with a minimum $10 charge for movies. The ultimate insult: $28.99 for "The Matrix Resurrections"--you'd have to pay ME to see that again. Note to self (especially my gamer self): if a place uses Sonifi, avoid them like the plague. Note to hotels: keep using garbage like Sonifi, and you drive business straight to airbnb.

Absolutely loved this boutique hotel! A hop and skip away to all the shopping (budget friendly and high end shopping). It has modern and sexy feel as you walk down the halls. The rooms are a pretty decent size; spacious and airy. Provided all the little amenities: like cotton balls, qtips, etc. There was a mini bar with great snacks on there but these are for sale :( Slept great on the king size bed; it was comfy and clean! The bell staff, front desk staff and valet parking were all super professional and courteous. I am taking off one star (technically I'd take a half star) because the carpet was kinda gross (luckily they provided slippers and bath robes) and the creepy painting that you have to look at as you fall asleep or watch TV. :). All together great experience; I'd definitely book again.

Hotel Zelos is right in the mix of everything going on in SF! This is great for social bees who love to be in the middle of what's happening. On the contrary, if you are looking for a quiet place to stay- I'd recommend looking to the outskirts of town. Pros: Uppity atmosphere/decor, friendly front desk, gym on the 6th floor, restaurant on the 5th floor, complimentary coffee in the lobby every morning *praise hands*, comfortable rooms/bathrooms, and again- right in the heart of downtown. Cons: Right in the heart of downtown- which means that it is VERY noisy, but that is to be expected (if this doesn't bug you, then you're golden). Also, I returned to my room the other afternoon and it smelled like someone had hot-boxed it. At first this really bothered me, and then I remembered....it was 04/20....and I was in San Francisco. lol (This again, is to be expected, but just a fair warning- you'll prob get this everywhere in SF on that day in particular). I mentioned the smell to the front desk and they were extremely apologetic and told me it was a common complaint they were getting from that week but that they weren't able to identify where exactly it was coming from, and that this was not a common occurrence, but it's just an issue that comes along with 04/20. Kind of funny situation- I don't assume visitors will deal with this issue any other week of the year, but fair warning for visitors during this specific time of year!

This boutique hotel is a nice alternative to some of the larger chain hotels in the area. It's right off of bustling Market St and minutes away from Union Square. The newly renovated rooms offer simple decor without being too minimalist which can sometimes border sterile. The bar is super sexy and has an outside patio for warmer months. If you plan on visiting SF I would skip a larger hotel and try Zelos.

Another trip to SF, another hotel to add to the rotation... This time, I experimented with a 3 night stay at the Hotel Zelos -- formerly the Palomar. Overall, it was a very positive experience... Friendly staff, clean rooms, comfortable beds, plush robes, nice amenities in the bathroom, free wifi, convenient location, complimentary coffee and tea in the morning. The only cons were the loud party happening right below my room in the bar on one of the nights... perhaps a roudy company holiday party? And not a huge deal, but I noticed that the towel still has a big "P" on it -- likely from when it was the Palomar! Lastly, there was also a day that wifi was down... Aside from those things, the Hotel Zelos is great. Shoutout to Justin for going above and beyond in helping me with some questions during my stay and assisting with returning a package via UPS as well. I'll definitely be adding this hotel to my rotation for my future visits to SF. Looking forward to returning soon!

I believe I've stayed at almost every hotel in Union Square, but Hotel Zelos is new on my list...although pretty sure I did stay there when it was called the Palomar. I wouldn't book my next vacation here, but it is the perfect spot for a work trip. Great location walking distance from my office, but also near highly rated restaurants and shopping (if only I had time to shop). The room was also comfortable, clean and big enough (spacious by SF standards). The bar was closed for a private party, but my colleagues and I managed to get some wine anyway. The bar closes relatively early most likely cause it's on the same floor as guest rooms and want to keep the noise level down. On the other hand my room was very noisy one night thanks to a party going on in the streets of SF, but didn't bother me too much being a night owl. Lots of hotel options to choose from in the area, but I still find it difficult to get a hotel in SF- especially during conference season. I'll be adding zelos to my list of hotels to check rates for future frequent travel to SF.