Hotel Sunroute Ginza

Amazing experience with the staff. The hotel was perfectly located to everything. Took us the most 30 minutes to go to Disney, and everything else you needed to see in Tokyo when you are here was less time than that. Theres a train station 3-5 minutes from the hotel. Would definitely consider staying here again!

The service was great. There were multiple times where I had made simple request like holding/storing our luggage to printing out receipts, the people at sunroute was very helpful. The subway station was about 7 min away. However, the room way small.

Staff friendly, location central, rooms are micro small (I could not open my suitcase without bumping into the bed)....but hey, it's a 3-star and in Tokyo. What do you expect?|The issue I have was the room was dirty. The aircon vent had a thick layer of dust blowing into the room. The shower curtain was moldy, and there was an area of grime about the size of my palm by the TV (nasty combo of cobweb, dust, and Tokyo pollution). |Also, my wife accidentally left her Lululemon shirt on the bed because it was the same colour as the bed sheet and was not noticed. We checked out at 11am but left our bags in the lobby until about 3pm. There was ample time for the shirt to be turned into the front desk and returned to my wife before we left. ...didn't happen and we were disappointed when we're at tge Airport returning home and discovered what had happened. |Tokyo is fantastic and we might return in spring 2025. However, I won't return to this hotel. If I could give 2.5 to 2.75 out of 5, I |would.

The Bottomline: decent price for the area but cleanliness could use some work. If breakfast wasn't included in the rate, I'd probably won't stay here again. Hot Tip: book directly through the hotel's main website and apply for a membership to get decent promos and ¥500/night rebate. Room Type: Non-Smoking Double Room (free breakfast included due to advance booking promo). Total price paid: ¥102,305 (5 nights with membership rebate of ¥2,500) Cleanliness: 3/5. The room was in a decent state but you could tell that the room was cleaned in a rush. There was hair left on the bathtub, dust on the desk, the carpet wasn't vacuumed properly. From what I can tell, there was only one person cleaning the whole floor! Room size: 3/5. - soundproofing isn't so good so if you're a light sleeper this hotel may not be the best for you. - my friend book the same room but for 2 people so it had a bit more space. I think if you're a single person they give you a bit of a smaller room even though it's the same type. -I had a clamshell luggage and it was a tight fit when opening between the bed and the desk. -Toilet and the bathroom could use a refurb as it seems dated. It also smells musky around the toilet area. Location: -located in Ginza 1 and a bit far from the main Ginza area (about 10 mins from Ginza 6). The nearest Don Quijote is in Ginza 9, which is approx. a 15 min walk on Google Maps. - There are two family marts nearby - food options include two ramen places frequented by locals and a Katsu curry place. Other than that, not much options in the area itself.

Its a bit of a walk from the main station but there are smaller stations nearby. Staffs are very friendly and helpful, they will look over your luggage before checkin/ after checkout as long as it’s on the same day. The room and bathroom are pretty standard but it is located in a quieter part of the city and has small stores/restaurants nearby. Great value if you are planning on staying close to the Ginza area for your trip. Definitely recommend

The rooms were a bit small but very cosy, they provided all the necessary equipment such as toothbrushes, razors, towel and shampoo, which were all good quality and in good condition. The bed was very comfy and the hotel was quiet, which was nice. The location of the hotel is very good and we can easily access different places in Ginza, the metro station is nearby as well. The service was very good, nice front desk staff, helped us look after our luggage, and when we found out there wasn't a wifi network for our room, they instantly gave us a router and gave clear instructions on how to make it work. Overall, a great experience and a lovely hotel. Would definitely recommend and visit again!

The rooms are small but that is to be expected in a Tokyo hotel, but the amenities are really nice and the staff is extremely friendly and helpful. They rooms come well provisioned with body wash, shampoo, lotion, and other toiletries. The location is good in that it’s a 10 minute walk to Ginza station and located off a back street. Our room booking also comes with a breakfast which is nice.

Room size is compact like what everyone else has experienced. At 14 sqm, it is sufficient for single guest. The hotel is located 5-7 mins walk from Kyobashi station and is right behind the shopping street of Ginza where a multi-storied Japanese stationary shop Itoya is located. There’s a McDonald’s nearby which operates 24 hours along with 2 Lawson’s and a 7-11 nearby. Breakfast was typical of Japanese and basic western fare, nothing fancy. Quality was good though. Overall, I rated good value for the price I paid.

Amazing experience with the staff. The hotel was perfectly located to everything. Took us the most 30 minutes to go to Disney, and everything else you needed to see in Tokyo when you are here was less time than that. Theres a train station 3-5 minutes from the hotel. Would definitely consider staying here again!

The service was great. There were multiple times where I had made simple request like holding/storing our luggage to printing out receipts, the people at sunroute was very helpful. The subway station was about 7 min away. However, the room way small.

Staff friendly, location central, rooms are micro small (I could not open my suitcase without bumping into the bed)....but hey, it's a 3-star and in Tokyo. What do you expect?|The issue I have was the room was dirty. The aircon vent had a thick layer of dust blowing into the room. The shower curtain was moldy, and there was an area of grime about the size of my palm by the TV (nasty combo of cobweb, dust, and Tokyo pollution). |Also, my wife accidentally left her Lululemon shirt on the bed because it was the same colour as the bed sheet and was not noticed. We checked out at 11am but left our bags in the lobby until about 3pm. There was ample time for the shirt to be turned into the front desk and returned to my wife before we left. ...didn't happen and we were disappointed when we're at tge Airport returning home and discovered what had happened. |Tokyo is fantastic and we might return in spring 2025. However, I won't return to this hotel. If I could give 2.5 to 2.75 out of 5, I |would.

The Bottomline: decent price for the area but cleanliness could use some work. If breakfast wasn't included in the rate, I'd probably won't stay here again. Hot Tip: book directly through the hotel's main website and apply for a membership to get decent promos and ¥500/night rebate. Room Type: Non-Smoking Double Room (free breakfast included due to advance booking promo). Total price paid: ¥102,305 (5 nights with membership rebate of ¥2,500) Cleanliness: 3/5. The room was in a decent state but you could tell that the room was cleaned in a rush. There was hair left on the bathtub, dust on the desk, the carpet wasn't vacuumed properly. From what I can tell, there was only one person cleaning the whole floor! Room size: 3/5. - soundproofing isn't so good so if you're a light sleeper this hotel may not be the best for you. - my friend book the same room but for 2 people so it had a bit more space. I think if you're a single person they give you a bit of a smaller room even though it's the same type. -I had a clamshell luggage and it was a tight fit when opening between the bed and the desk. -Toilet and the bathroom could use a refurb as it seems dated. It also smells musky around the toilet area. Location: -located in Ginza 1 and a bit far from the main Ginza area (about 10 mins from Ginza 6). The nearest Don Quijote is in Ginza 9, which is approx. a 15 min walk on Google Maps. - There are two family marts nearby - food options include two ramen places frequented by locals and a Katsu curry place. Other than that, not much options in the area itself.

Its a bit of a walk from the main station but there are smaller stations nearby. Staffs are very friendly and helpful, they will look over your luggage before checkin/ after checkout as long as it’s on the same day. The room and bathroom are pretty standard but it is located in a quieter part of the city and has small stores/restaurants nearby. Great value if you are planning on staying close to the Ginza area for your trip. Definitely recommend

The rooms were a bit small but very cosy, they provided all the necessary equipment such as toothbrushes, razors, towel and shampoo, which were all good quality and in good condition. The bed was very comfy and the hotel was quiet, which was nice. The location of the hotel is very good and we can easily access different places in Ginza, the metro station is nearby as well. The service was very good, nice front desk staff, helped us look after our luggage, and when we found out there wasn't a wifi network for our room, they instantly gave us a router and gave clear instructions on how to make it work. Overall, a great experience and a lovely hotel. Would definitely recommend and visit again!

The rooms are small but that is to be expected in a Tokyo hotel, but the amenities are really nice and the staff is extremely friendly and helpful. They rooms come well provisioned with body wash, shampoo, lotion, and other toiletries. The location is good in that it’s a 10 minute walk to Ginza station and located off a back street. Our room booking also comes with a breakfast which is nice.

Room size is compact like what everyone else has experienced. At 14 sqm, it is sufficient for single guest. The hotel is located 5-7 mins walk from Kyobashi station and is right behind the shopping street of Ginza where a multi-storied Japanese stationary shop Itoya is located. There’s a McDonald’s nearby which operates 24 hours along with 2 Lawson’s and a 7-11 nearby. Breakfast was typical of Japanese and basic western fare, nothing fancy. Quality was good though. Overall, I rated good value for the price I paid.

I stayed in August 2018 for 1 week, and this hotel exceeded my expectations!! Been meaning to write them a review for a while, but never got around to it until now :) I loved it here & the location cant be beat! Honestly it's not the "most luxurious" but the location is awesome, near multiple train lines, so I feel like I'll just keep coming back here now that I've stayed once. Ginza is one of the SAFEST areas btw, so if you're a girl traveling alone (like me), this is a great bet! Finding good hotels is so hard when you've never stayed there yourself, so now that I've discovered this gem, I'll probably stick to it. Full disclosure: My mom speaks japanese, so that was helpful during check-in, but their English is pretty good, so you shouldnt have too much difficulty communicating with the staff :) The staff members here are super nice, which is standard for pretty much anyone working in japan I think!!! Biggest Pro: This hotel gives you free usage of a "Handy" phone!! I had never heard of this before, but it's a cell phone that has google maps & a few other basic apps on it, and you can use 4G/data!! So I didnt have to worry about not having international cell service on my own phone, or leaving the hotel's WiFi and then being screwed on no Google maps / not knowing how to get to my destination etc... AMAZING!! Biggest Con: The WiFi is kinda slow, so if you need to do conference calls for work on Google hangout or something, your computer will really struggle with the video. I was able to do whatsapp calls fine though... The room was small, but that is normal for japanese hotels in general, so I actually think for tokyo standards, this room was BIGGER than normal! The images people have posted of the rooms are pretty accurate. The bed was super comfy, they give you PJs, and there was a desk/chair for me to do my homework. (Most hotel rooms are not even big enough for you to have a desk to sit at!) I got a kettle, fridge, nightstand, but there's no "closet" so you have to just hang your clothes on hangers they provide near the door. I guess it's kind of an "open closet" but it's not that wide. I think because it was just me by myself, I felt the space was adequate, but if a couple were here, I think it might be a little tight. Clothing / luggage wise, and also not being able to walk around to the other side of the bed. Other than that, the bathroom was very clean and spacious!! And I LOVE that they have awesome "heated" mirrors where the portion directly above the sink heats up when the lights are turned on... meaning when you shower, THAT PART DOESNT FOG UP!!!! I have literally never seen that before, I was so shook, and it took me a while to realize how they were doing this voodoo magic o_O haha Lobby is accessible 24 hours with your key, so even when you're out late with friends in Tokyo, you can come back easily, and the area will be super empty (because I think it's mostly businesses around here). I never felt unsafe -- the walk from train stations to the hotel is very easy, there's no weirdos/homeless around at all, actually there is like nobody in general. ALSO, something came up last minute with my family, so I had to check out 1 day early, and I thought there was no way I would get refunded since I already made the booking through Agoda, but I guess because it was more than 2 days before my departure, it was fine?? I called Agoda and told them my situation, and they said they would have to call the hotel to approve the refund, I thought there's no way the Hotel Manager would understand what was being requested, but sure enough, eventually I got an email saying my amended booking was confirmed!! I got a full refund for the last night, and no changes to my awesome rate that I had originally booked at! So THANK YOU to hotel sunroute ginza for making my stay amazing!! P.S. random, but just FYI if you end up staying here, the little "do not disturb" placards etc, are magnetic & stick on the door, so you move them by peeling the magnet off... I couldnt figure out for the longest time where to find the DND sign, bc 99% of the time it's just a little hanging thing that you place on the handle LOL.

We had a wonderful stay here at Hotel Sunroute Ginza, it was walking distance to everywhere we wanted to go. The rooms were clean and had everything we needed. The staff was always happy to see us when we arrived and left. They also umbrellas you can use at the front when it's raining outside. I would recommend a stay here for a couple exploring the city!