Hotel Stary

Amazing hotel and lovely staff, would definitely stay here again. The location is absolutely perfect being so close to the square. We stayed here last week, but arrived at around 3am after we had to land in Prague and endure a 6 hour coach journey due to the bad fog closing Krakow airport. I emailed the hotel about our delay and got a prompt reply. Even at that time in a morning they brought us a kettle and some tea bags and sugar. The lady on reception was very welcoming. Breakfast was also great, lots to choose from and good quality, very attentive staff too. The room was lovely, can’t fault it in any way. The pool is amazing, as is the sauna and steam room. The hotel has such a laid back and homely feel. There are dressing gowns and slippers in the room so people tend to walk to the pool area in those as the entrance to the pool is right near the lift so you don’t have to walk through the hotel in just your swimwear. We had a lovely experience, and would definitely choose hotel Stary to stay at in the future if we return to Krakow. We have also recommended the hotel to family and friends. Thank you very much we had a great time.

Fabulous luxury hotel right in the centre of the old town. The rooms are lovely, service is excellent and the breakfast is delicious. I would highly recommend. There is also a great spa too to relax in. The staff were very helpful. We will definitely return.

What's an amazing trip in this hostel ! The room was incredible, huge and clean. Everything was perfect. The spa is beautiful. The personnel care a lot about you, they were all really kind. Perfect localisation, really close to the market place. It's a real palace.

Wow, what a beautiful hotel and amazing staff I booked this hotel for me and my wife and when we arrived I had booked a twin room!!! 🙄 the manager was great and changed our room but also upgraded it to the junior suite!! They have gone above and beyond to make our stay as nice as possible;) The photo on the website and internet do not do it justice!! It’s so beautiful with the old building mixed with all the new architecture 👌🏻 We have only been here one day so far and the Country and the people are amazing, it’s so clean and feels really safe 👌🏻 Everything we have eaten has tasted so nice as well, everything is so fresh, thank you.

The Hotel Stary is a gorgeous hotel in a wonderful location, just steps from the main square. We were there for new years and the hotel was beautifully decorated. The staff was very attentive and helpful, assisting with our luggage and helping us arrange a taxi to the airport. The only reason I did not give five stars is due to lack of coffee machine in the room, and a hairdryer that kept malfunctioning. I’d recommend this hotel to couples visiting krakow.

We had a very nice stay at Hotel Stary. We found the staff to be informative, friendly, and helpful. The room was nice - 4 stars because it would've been nice to have 2 pillows without having to ask, and some type of hotpot/coffee set up in the room (we like our first cup before we have to see other people lol). But this is really splitting hairs because we were able to go to the bar and get a gorgeous cappuccino made without having to do the whole breakfast option. The lovely warm pool, salt room, and saunas were so great!!! The best way to get over jet lag. We would stay here again for sure.

My wife and I arrived from Toronto via Amsterdam so were pleased to get our room straight away. The hotel comprises of two old properties joined together. We had a junior suite which was impressively large built into the roof with a sloping glass ceiling. I am not sure that the huge free standing bath tub next to the bed added to the appeal. There was a bathroom with toilet and shower as well. The bed was very comfortable. The sloping glass roof was well shuttered at night. Breakfast was in a dining area on the ground floor. We did not eat in the hotel restaurant but had room service from the same kitchen which was excellent. |The staff were really helpful and pleasant.

From the first moment I checked in with my two sons we have been treated very very well. Norbert gave us an amazing family room that was quiet, had very comfortable beds and they even brought extra duvet and pillows for my boys. |The breakfast is 5* and as for the pool and spa…. The perfect place to relax after a long day walking!||I definitely commend this superior hotel and can’t wait sit to stay here again next year!

My partner and I stayed at Hotel Stary for three nights in a Junior suite, and overall, this hotel has a great location and the aesthetic value of the design is some of the best it ever stayed in. This hotel is almost an oasis off the main square. Everything is new and modern and sleek. Our room was a Junior suite, and I would describe the room as "sumptuous." Gorgeous marble in the bathroom with one of the most intense showers I've ever used. You can see the design elements that went into the entire hotel and hotel, and all their interior design awards can be found throughout the hotel. However, sometimes interior design doesn't mesh well with functionality. While the shower was gorgeous, when you used it, basically the entire bathroom got wet. I felt bad for the housekeeper. The bed itself was very comfortable. I really liked the location of Hotel Stary. Right off the main square, and walkable to so many great restaurants and bars in the area. The service here left a little bit to be desired. While they did fulfill my basic requests like getting a bellman or bringing milk for coffee, they didn't really go above and beyond to try to anticipate what their guests wants. The bellboy, Bart, was very helpful, I would say. Overall, I wavered between four and five stars for this review. At the end of the day, the uniqueness of this hotel compared with any random chain hotel was very high, and so was a very memorable and pleasant stay even though there were a few hiccups.

"There are places where time takes on a completely different dimension. There are hotels where the exceptional atmosphere and attention to guests will make you feel truly special." - A quote from Hotel Stary's English language website This review is for a three night stay. As Jason G. mentioned, this property is in a great location, in the vicinity of Kraków's central square, and within walking distance to the best Kraków has to offer. I have to give kudos the architect that re-designed and modernized a 14th century tenement into a modern hotel. This property is exquisite and worth every dollar I spent. I decided to stay at this property because a friend and his wife held their wedding reception here. The hotel staff was very accommodating and the food was tasty for the reception. If you are Polish-American, and want to marry a Pole, pick this hotel for your destination wedding. Moving on... Regular dinner service was average. Service was exceptional, but the food was average. I truly believe the chef is heading on the right path, his restaurant will do well in the next couple of years, and will continue to be mentioned in the Michelin Guide. However, everyone has their own palette and you can judge for yourself. My only advice is that you stay away from the beef. The spa is in interesting place because the reception staff double as the masseuses. If they are fully booked, then you should contact the front desk for assistance so you can obtain a locker key, towels, etc. Also, a friggin pool in a basement! So awesome! The picture I posted does not illustrate how cool and unique this facility truly is. Overall, the spa is dark, but very peaceful and relaxing. The amenities are top notch and the spa treatment I paid for was, in the words of Charlie Sheen, "winning". The best damn massage I have ever paid for, EVER. Better than Vegas and definitely better than Hawaii. Moving back to the room...I really appreciate how the architect integrated a 14th century design, with 16th, 17th and 18th century modifications, and turned it in to a modern, 21st century hotel. The bathroom pictures posted by Jason G. do not illustrate all that is offered. Fully stocked toiletries are included and the marble floors are heated. However, the property should be more vigilant, and ensure that their WiFi speed is increased, and that all televisions work properly. Finally, you may have read reviews about this hotel being too loud. My advice, make some friends, drink socially, embrace the culture, and have a good time. Or, stay up all night during a Polish wedding reception. Either way, I am confident that you will sleep very well after a good night enjoying all that Kraków has to offer. 4.6/5 - Definitely staying at this property when I visit Kraków again. (P.S. - Room service is NOT 24/7. There are no ice machines that I could locate, but if you catch a hotel employee in a good mood, they will provide you with ice in a champagne bucket. Also, there is a convenience store within a couple of blocks where you can purchase snacks and beverages.)

The air conditioning did not work and the room phone did not work. Every day we had to get new key cards because the electronic door lock kept resetting. The staff seemed unconcerned. While the hotel is spectacular and a great location the indifference of some of the staff was disappointing.

This is a beautiful menu and the service is the best in Poland. Went there for New Year's Eve and we went for the venue and the company we were with. The dinner was paced perfectly to the evening. The theme for the night was Tokyo and the food was delicious. There was live music and dancing. The rooftop bar at midnight was spectacular. The restaurant manager, Tomasz, was friendly and helpful. The wait staff were polite and professional. It was as close to perfect as you could get.

I had to star this down for their truly terrible customer service. The hotel itself is beautiful and built into a medieval building which makes for a lovely atmosphere but sadly the rooms have been done more with design than with function in mind. We could hear every movement from the rooms above so if you want to sleep in, not a good choice. Our bathroom was gorgeous with a huge tub and a large rainwater shower...with only two walls and a very shallow "basin" meaning the bathroom got drenched every time we used it. The real problem was the attitude of the staff, though. On booking they offered pickup service from the airport - perfect, I gave our arrival time and flight number thinking surely if they ask for the flight number they would check for delays (which are frequent, after all, and happened in our case). Wrong - no pickup on arrival, which would not have been a big deal but when I called to ask I a) had to call twice as the callback I was promised never happened and b) I was blamed for giving the wrong arrival time. Prepayment for the hotel was taken in full which I'm fine with, but when we left we were charged in full again. I found this out on the way to the airport, called and was told the first booking was a security deposit to be released later. Again I am fine with security deposits but usually we are talking a couple hundred euro at most, not the full booking (€ 660 in our case). The money was booked back the same evening (after I asked for it) but took almost a full week to be released to my account...and again the attitude from the side of the hotel was pretty much "standard procedure, your problem for not knowing this". As for breakfast, we only went once and were not served. The buffet is fine and yes, we came down late, but we saw other guests being served who arrived later. Again, beautiful place - if the only problem had been the noise I would have given it four or even five stars but the staff really ruined this one for me.

Very lovely place with huge rooms and the giant tub and shower were fantastic. The have a nice pool in the cellar also offering massages. With all this it unfortunate that I wont be staying here on my next trip due to one major flaw, the place is too loud. The whole hotel is made if fantastic stonework and wood floors that echo every noise made down the halls and into the room. We were woken up way early in the morning over and over again from people talking, walking, televisions, and at one point what sounded like hammering. The place is great but the main reason I stay somewhere is to sleep at night which I got very little of here.