Hotel Saint Louis, Autograph Collection

The only reason I'm not rating this higher is the foodservice. It's a lovely menu but not prepared as well as expected and we were told room service was not available because they were catering two events. Room service was the main reason we booked this hotel and it seems odd they'd offer a restaurant, room service, and catering, and not staff for it. The room was excellent, the door, desk and bar staff were great, and the spa attached is one of the best in St Louis. If you're staying downtown and don't mind walking for food or ordering it from somewhere else, then I'd recommend this hotel.

The hotel was beautifully decorated for Christmas. The room was large with a lot of square footage dedicated to the bathroom. A huge shower. sink area, and toilet space. It was quite the bathroom!! The front desk personnel and valet were friendly. The hotel did not live up to expectations in terms of overall experience. We decided to overnight in STL because we were attending a Justin Timberlake concert at the Enterprise Center. The hotel was within walking distance of the venue, very convenient. Our plan was to return to the hotel, grab snacks and beverages. However, when we returned, everything was shut down, no bar, no restaurant, no room service. We were advised to use uber eats or some sort of mobile service. Ugg, it just wasn't the experience we wanted given we had chosen this hotel specifically because it offered those services. So beautiful hotel and room, just the experience did not meet our expectations.

My daughter and I stayed at your hotel on Saturday and Sunday (once we fought our way through that Monster Jam traffic!!!).My daughter asked what the sign in your lobby (Form Follows Function) meant, so we discussed. While the lobby and our room were lovely, we had so many things not work during our stay: 1) Bidet - remote didn't work.  We spoke to the concierge, who said we could control it from the toilet itself.  We tried that, but two of the buttons still didn't work. 2) Main TV - we could turn it on, but only change volume - not channels, not anything.  We talked to the concierge and I noted it may be just that the remote needed new batteries.  That was resolved by the evening of our second night.  But our plan to cuddle up and watch a movie in the room on Saturday was thwarted. 3) Bathroom TV - we couldn't get it to turn on.  I wanted to watch the news while getting ready and not wake up my daughter.  I spoke to the concierge and, again, thought it might be a battery issue.  This was resolved by the evening of our second night, but too late to make a difference. 4) Valet - I spoke to the valet when we came down to the lobby at 9:00 a.m. Sunday and said we needed our car in 15-20 minutes.  At the 20 minute mark, we went to get the car.  The valet wasn't there and neither was our car.  We got the car at the 30 minute mark, which meant we lost our time cushion and ended up running to make our Arch tram time. 5) Elevator - My daughter was apprehensive about the elevator because our friend Ruby got stuck in one of your elevators on Saturday when we arrived and had to be busted out by a posse of (very nice) firefighters. Back to that sign in the lobby.  The hotel was lovely (form), but nothing worked (function).  When I am spending that much each night for a hotel room, lovely is fine, but stuff has to work.  I care far more about the function than I do about the form.

Overall my experience was wonderful. Hotel was clean, staff were friendly and helpful, I love the ambience of the hotel. It was so clean! My spa service as well was great! Chelsea was fantastic! Services was 10/10. I will be returning for service.

I enjoyed my stay. I had an early check in at 1:30 pm. & a late check out at 5pm. I was so very comfortable. Loved my view from my balcony. But I did not like the robes that were given to us. I had to ask for them twice.

This might be the worst autograph collection I have stayed at. We decided to get the nicer room with terrace and seating area and it was just not worth it. The shower was dingy, the min fridge smelled so bad, there wasn’t a hairdryer in the room and the chairs on the terrace were broken. There was NO SOAP IN THE SHOWER. Zero amenities. For $300+ a night for a hotel, a hairdryer and MAYBE a robe would be nice. The location is also kind of awful. Downtown St. Louis is quiet and boring.

We stayed here for a wedding between Christmas and New Years. Admittedly this was a weekend where the hotel was short on staff. We had three different rooms before we were given win that had been cleaned and made up from the previous guests. The late shift front desk man was extremely nice and apologetic. (It wasn’t his fault that the hotel had obvious issues!) The food and service in the onsite restaurant was marginal at best, service extremely slow. Location is very sketchy with abandon buildings plentiful. It is in downtown Saint Louis. Just sad how the DT area is definitely struggling as is the same in many metropolitan cities. Three stars is probably being a little generous here.

This hotel is gorgeous. The people are so friendly and helpful. The front desk [Darius Ford and Peter Hollingsworth especially] and the security are really nice people and very knowledgeable. The suites are so spacious, clean and well appointed. There are three televisions in the suite. There is even a TV in the bathroom as a part of the mirror. The bathroom is large, clean with a separate shower. There is a heated toilet. Large foyer, living room, bedroom and great bed. The shades keep the room very dark when you want it dark. Otherwise, wonderful lighting. The food in the restaurant is delicious and the staff are very helpful and polite. The arch and other sites are in walking distance. Recommended!