dari53
Google
This hotel could have been a fine choice if we had been given a decent room, but unfortunately, our experience was far from pleasant. The room we were assigned was awful. The shower reeked of sewage, and the air conditioning unit was incredibly loud. When I raised these concerns, I was told the shower smell would be addressed. Instead of fixing the issue, they handed me a spray bottle of fragrance, which did absolutely nothing to solve the problem.||I then requested to be moved to a different room and was informed the hotel was fully booked, though they would check for availability at their sister property, Hotel Gin. The receptionist later claimed that no rooms were available there either. However, when I checked online, I discovered this was untrue—there were plenty of rooms listed as available. It was clear the receptionist simply didn’t want to make the effort.||After escalating the matter to the manager, the receptionist’s attitude shifted dramatically. Suddenly, she was all smiles and managed to "find" a room for us in the same hotel. Being lied to and brushed off in this way was absolutely outrageous and completely unprofessional.||The location is very good. Shame we were treated so disrepectfully.