Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Everything from the room cleaning services to the Zen Lounge to the food was amazing. Everything is kept so clean and neat, and the staff are absolutely kind and displayed the utmost professionalism. My Christmas vacation was an absolute delight staying at the property, and I cannot recommend them more for anyone traveling to Tokyo.

Just checked out of our three night stay at the New Otani - Executive House and throughly enjoyed our time from check in to checkout. The rooms are spacious and clean, breakfast was offered every morning, and the executive lounge and service were our favorite part. The front desk offered us ginger tea and delivered our luggage immediately upon arrival. We didn’t utilize the lounge every day, but we did enjoy iced coffee, croissants, and champagne & chocolates. Thank you so much to Karen for making a reservation for us on the first day for our final night in Tokyo at a local sushi omakase place that had became our favorite sushi meal during our time in Tokyo.

We stayed in the executive lounge wing of the hotel which has its check in on a separate floor which is much more peaceful and welcoming. Staff assisted us with our luggage right from the taxi all the way to our room. We were greeted with a warm welcome drink and also treated to a nice bottle of champagne as the reason for our trip was my husband’s birthday. We had access to the lounge plus credits for daily room service. We ordered breakfast in our room daily which was lovely (Japanese/American or continental). The lobby is massive and connects to the adjacent garden tower which has many shops along the way. The basement level also has more boutiques and restaurants. Location of the hotel is a bit removed from everything else in town. Though there are taxis always waiting downstairs and most everything is about a 15-20 min ride, it does add some complexity. We used a mixture of taxis and the local train station which was a bit of walk but very doable. About 10-12 mins away is a lively bustling area with shopping (BIC camera + picasso), lots of bars & restaurants to explore. I bought lots of treats from the bakery downstairs (satsuki) and everything was phenomenal. In the end I didn’t have too much time but did manage a quick walkthrough the otani gardens to have a look at their waterfalls. I loved my stay at the new otani and would definitely consider returning but the location is away from everything so it’s something to keep in mind.

This is perfection. Ive never stayed in a better 5-star hotel like this. Ive stayed 2 times and always try my outmost to stay at least one night here when visiting Japan. Sure, it is PRICEY but compared to Tokyo prices for 5star hotels this one is insane value. I always make sure to stay at the hotel when booking this. I wouldnt say its a good hub to have in Tokyo if its your first time and you want to explore, this hotel is purley for i dulgance and unwinding in my opinion. Service is immaculate and they will attend to your every need. Super cute staff, we would like to say an extra big thank you to Thiego that made our stay so special. With the room you have access to the lounge with free drinks and 6 different smaller bite servings (afternoon tea, canapees). You have free flowing good champagne, and cocktails. Thiego made us the tastiest chaprinhas outside of Brazil :) The only negative is the golden spa, its way too small for the size of that hotel, and also its a members Club so its people from outside of the hotel too that are there. The pool can house 4 people!! Thats insanley small for a hotelcomplex with 1500+plus rooms. Its included in the executive house zen, but even for free i wouldnt bother, we tried to access the pool and it was impossible. Th breakfast is also included, you can pick from different venues plus room service. Satsuki breakfast buffet is a must try! All in all, i will be back as long as my wallet allows me. It is my favourite hotel in the world. Tha k you everyone that works at the executive house zen for making our stay so special

The Hotel New Otani Tokyo Executive Zen is one of the best hotels I’ve ever stayed at. The staff are incredibly attentive, the food is top-notch, and the cleanliness is impeccable. Every aspect of my stay was a fantastic experience. It’s also conveniently located, just an 8-9 minute walk to the nearest metro stations. I highly recommend this hotel for anyone looking for a high-quality stay in Tokyo. Keep up the excellent work!

From the moment I arrived at Hotel New Otani Executive House Zen, I was blown away by the sheer elegance and attention to detail. This hotel redefines luxury with its unparalleled service, stunning aesthetics, and world-class amenities. First, I must rave about the staff. Their over-the-top kindness and genuine care made my stay extraordinary. Every interaction was warm, thoughtful, and efficient—whether it was a warm greeting upon arrival, their readiness to assist with any request, or their ability to anticipate my needs before I even expressed them. It was hospitality at its absolute finest. The room was immaculate and far exceeded expectations. It was oversized (especially for Tokyo), beautifully designed, and impeccably clean. Every detail of the space, from the plush bedding to the high-end toiletries, was curated for ultimate comfort and sophistication. One of the standout highlights was the exclusive access to the Executive Lounge. The food and drink offerings were nothing short of amazing, with a wide selection of delectable bites and beverages that satisfied every craving. Whether enjoying a leisurely breakfast, afternoon tea, or evening cocktails, the experience felt both indulgent and serene. The hotel’s location is another big plus. It’s incredibly convenient to the metro, making it easy to explore the city. Yet, despite being in the heart of Tokyo, the hotel felt like a peaceful sanctuary. And the beauty! The overall design of the hotel is breathtaking, blending modern luxury with traditional Japanese elegance. The gardens are a masterpiece—lush, serene, and meticulously maintained. Strolling through them was an experience of pure tranquility. Hotel New Otani Executive House Zen is, without a doubt, the best hotel I have ever stayed in. I cannot recommend it enough, and I hope to return on my next visit to Tokyo. This is a destination that sets the bar for luxury accommodations worldwide!

My wife and I stayed in Executive House Zen for the last 3 nights of our trip and honestly it should have been longer. The service was commendable. Ms. Karen Sadaishi went above and beyond to make sure we had the best experience possible. She made a phone call to make a dinner reservation, and even called the Asics Harajuku store multiple times for a special request. She kept me up to date with my request via email while we were out exploring Tokyo. We were truly grateful for her excellent service. Our room was upgraded the moment we checked in, and we had a great view of the Rose Garden. The bathroom was amazing (well lit mirror and great water pressure in the shower). We also loved the chocolates left on our bedside every night. The fridge was always well stocked and the options were endless. The lounge on our floor was a pleasant surprise. We always had an option to dine there for breakfast, lunch, dinner, or just stop by for some snacks and tea. You can even catch a view of Fuji-san if the weather is nice that day. The location is pretty good, although it is about a 10-15 minute walk to the nearest station. The breakfast buffet was one of the best we ever enjoyed, with seemingly endless options. I also went to Satsuki restaurant for their seasonal Tottori Wagyu burger, and it is probably the best burger I ever had. I even went back for dinner on the last night, but they were out of stock for the day. Mr. Tamura helped us load our luggage to the taxi on our last day. We had a friendly conversation about our favorite Pokemon while we were waiting for the cab. The staff was truly hospitable and enhanced our stay. We loved it here and we will be back.

I recently had the opportunity to spend a couple of nights at the Hotel New Otani Tokyo in the "Executive House Zen". I was highly impressed with the quality of service, amenities, cruise ship-scale of facilities (30+ restaurants?!), at a significantly lower price point than other 5 star hotels we stayed at across Japan. Further, this hotel does not engage in the "nickle and dime" approach that can sometimes be an issue at luxury hotels. For instance, the minibar in the room was stocked with non-alcoholic beverages, all of which were complimentary during our stay. The bathroom amenities were also very nice. The folks at the Executive Lounge were all amazing and eager to assist in any way they could. I wanted to give a shout-out to Motoshi Terao, Assistant Manager, for going above and beyond for us. We hadn't made any reservations for meals at the hotel, and they were full for the night, so Terao-san found another local restaurant for us to try as we wanted to do Yakitori before leaving. He phoned and made a reservation for us, and even gave us a piece of paper with a few dishes he recommended. It was all delicious (of course, it's Japan!) and a great way to end our trip to Japan. The breakfast buffet at Satsuki was AMAZING and we received great service there as well. Let's not forget the garden, which is actually huge, it's not just good angles by the marketing team to make it look good. It really is that big. And of course, it's very beautiful and calming- I recommend checking it out both during the day and at night. The hotel is quite close to Akasaka-mitsuke station, which is good but please be aware that rush hour the Ginza and Marinouchi lines can get quite busy. I have nothing but great things to say about this hotel, I only wish we had a few more nights there so we could have tried all the restaurnts. If you aren't sure, please try it, you won't regret it!